Doubletree By Hilton London Kensington
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Summary of reviewsDoubletree By Hilton London Kensington consistently receives high marks for its prime location. Nestled near the Gloucester Road Underground station, it offers convenient access to public transportation, making it easy to explore London's landmarks such as the Natural History Museum, Science Museum and Hyde Park. The surrounding South Kensington neighborhood brims with dining options, shops and essential services, adding to the hotel’s appeal.
Breakfast at the hotel receives generally favorable reviews, praised for its variety and quality with highlights including traditional English breakfast items, fresh fruit and a popular pancake machine. The breakfast staff are often noted for their friendliness and efficiency, contributing positively to the experience. However, there are occasional complaints about overcrowding and the lack of specific dietary options.
Dinner at the hotel’s restaurant is frequently described as a delightful experience with well-prepared, tasty dishes complemented by a good variety of cuisine. Positive comments praise the quality of the food and friendly service, though some guests suggest room for menu improvements and better handling of busy times. The bar is appreciated for its cocktails, although some feel it closes too early.
Guest rooms are generally regarded as spacious, clean and comfortable, featuring modern amenities such as USB connectors and well-maintained bathrooms. However, some guests report issues with room maintenance, such as weak bathroom lighting, outdated furniture and inconsistent temperature control. Despite these concerns, the overall sentiment is that the rooms are suitable for a restful stay.
Cleanliness throughout the hotel is largely praised with public spaces, rooms and bathrooms noted for their tidiness. Housekeeping is commended for maintaining cleanliness, though there are occasional reports of lapses in standards.
The staff at Doubletree By Hilton London Kensington receive widespread acclaim for their friendliness and helpfulness, particularly the reception team. However, a few guests have experienced inconsistent service, especially during late shifts.
While free WiFi is available, its quality varies significantly with many guests finding it weak or unreliable, particularly in their rooms.
The gym receives mixed reviews with some guests appreciating the availability of fitness facilities despite its small size and limited equipment and others finding it lacking or unavailable during their stay.
The hotel is highly recommended for families, offering spacious rooms and thoughtful touches like travel cots and tents for children. Its proximity to family-friendly attractions further enhances its appeal. However, some families note occasional issues with maid service and room readiness.
The hotel’s location provides easy access to vibrant nightlife options with numerous bars and restaurants nearby, making it a convenient choice for enjoying London’s evening scene.
Beds at the hotel receive mixed reviews with many guests finding them comfortable and conducive to a good night’s sleep, although some feel they could be improved.
In summary, Doubletree By Hilton London Kensington stands out for its excellent location, overall cleanliness, friendly staff and family-friendly amenities, while breakfast variety and WiFi connectivity are areas where guests see room for improvement.
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Breakfast at the hotel receives generally favorable reviews, praised for its variety and quality with highlights including traditional English breakfast items, fresh fruit and a popular pancake machine. The breakfast staff are often noted for their friendliness and efficiency, contributing positively to the experience. However, there are occasional complaints about overcrowding and the lack of specific dietary options.
Dinner at the hotel’s restaurant is frequently described as a delightful experience with well-prepared, tasty dishes complemented by a good variety of cuisine. Positive comments praise the quality of the food and friendly service, though some guests suggest room for menu improvements and better handling of busy times. The bar is appreciated for its cocktails, although some feel it closes too early.
Guest rooms are generally regarded as spacious, clean and comfortable, featuring modern amenities such as USB connectors and well-maintained bathrooms. However, some guests report issues with room maintenance, such as weak bathroom lighting, outdated furniture and inconsistent temperature control. Despite these concerns, the overall sentiment is that the rooms are suitable for a restful stay.
Cleanliness throughout the hotel is largely praised with public spaces, rooms and bathrooms noted for their tidiness. Housekeeping is commended for maintaining cleanliness, though there are occasional reports of lapses in standards.
The staff at Doubletree By Hilton London Kensington receive widespread acclaim for their friendliness and helpfulness, particularly the reception team. However, a few guests have experienced inconsistent service, especially during late shifts.
While free WiFi is available, its quality varies significantly with many guests finding it weak or unreliable, particularly in their rooms.
The gym receives mixed reviews with some guests appreciating the availability of fitness facilities despite its small size and limited equipment and others finding it lacking or unavailable during their stay.
The hotel is highly recommended for families, offering spacious rooms and thoughtful touches like travel cots and tents for children. Its proximity to family-friendly attractions further enhances its appeal. However, some families note occasional issues with maid service and room readiness.
The hotel’s location provides easy access to vibrant nightlife options with numerous bars and restaurants nearby, making it a convenient choice for enjoying London’s evening scene.
Beds at the hotel receive mixed reviews with many guests finding them comfortable and conducive to a good night’s sleep, although some feel they could be improved.
In summary, Doubletree By Hilton London Kensington stands out for its excellent location, overall cleanliness, friendly staff and family-friendly amenities, while breakfast variety and WiFi connectivity are areas where guests see room for improvement.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
The Doubletree By Hilton London Kensington consistently garners praise for its prime location. Guests frequently highlight its proximity to public transportation, especially the Gloucester Road Underground station, which is often described as being just steps or a short walk away from the hotel. This ease of access to the tube and bus lines makes exploring London convenient and efficient.
Visitors appreciate the hotel's centrality, noting its closeness to major attractions such as the Natural History Museum, Science Museum, Victoria and Albert Museum, Hyde Park, Royal Albert Hall and even Harrods. The surrounding area is described as lively and charming with a variety of dining options, shops and essential services like supermarkets forming part of the vibrant South Kensington neighborhood.
In summary, the hotel’s location is consistently lauded for its convenience, accessibility and centrality, making it an ideal choice for travelers looking to explore London’s iconic sites while enjoying a comfortable and well-situated accommodation.
The breakfast experiences at the Doubletree By Hilton London Kensington elicited a range of opinions from guests, often leaning towards the positive. Many appreciated the delicious and rich breakfast options with recurring praise for the variety and quality of the food, including traditional English breakfast items, pastries, pancakes and fresh fruit. The breakfast staff were frequently noted as friendly and helpful, contributing positively to the overall dining experience.
Positive comments highlighted the well-cooked food, abundant options and well-run service, even during busy times. Guests found the breakfast to be in line with expectations for a hotel of this standard, often describing it as wonderful, fab, excellent and sufficient to set one up for an active day in the city. The breakfast buffet garnered specific acclaim with children especially enjoying the pancake machine.
However, some guests noted areas for improvement. Issues were raised about the breakfast being overcrowded, leading to long queues and occasionally cold food. The breakfast room itself was sometimes described as cramped and not accommodating enough guests comfortably. Specific complaints included poor quality coffee, lack of gluten-free and lactose-free options and minimal vegetarian selections. Several guests felt the breakfast fell short of Hilton’s usual standards, citing chaotic service and limited variety. Some also criticized the breakfast as being overpriced for the quality and selection offered.
Overall, while the breakfast at Doubletree By Hilton London Kensington was generally well-received and enjoyed by many, there were notable concerns regarding the service during peak times and specific dietary accommodations.
The dinner experience at Doubletree By Hilton London Kensington generally receives positive feedback from guests. Many reviews highlight the well-prepared and tasty food served at the hotel’s restaurant. Guests often describe their dinner as lovely, fantastic and delicious, praising both the quality and variety of the cuisine. The restaurant staff also earns commendations for their friendly service, contributing to the pleasant dining experience.
Some guests express particular enjoyment of the dinner and dessert selections, noting the appealing and well-executed menu options. The bar complements the dining experience with its great cocktails, although some reviews mention that it closes too early and could improve its service speed. Afternoon tea offerings in the Dome are well-received, adding a special touch to afternoon visits.
Despite the predominantly positive feedback, a few guests note areas for improvement. These include suggestions for expanding the breakfast and dinner menu variety and addressing occasional chaos in the restaurant during evening meals. Additionally, some guests feel that certain dishes, like the Chicken Caesar salad, did not meet expectations and that the dome dining experience could be better, considering its higher price point.
Overall, dining at Doubletree By Hilton London Kensington is often described as a pleasant and tasty experience with high marks for service and food quality, though there is room for minor enhancements.
The rooms at Doubletree By Hilton London Kensington have a mix of feedback but many positive aspects that stand out. Guests often appreciated the spaciousness of the rooms, making them suitable for families and providing ample space for luggage. The cleanliness is highlighted in numerous reviews with rooms being described as very clean, spotless and nicely decorated in various instances. The comfort of the beds and the quietness of the rooms were frequently noted, contributing to a restful stay.
Several reviews mention the modern and well-maintained bathrooms, adding to the overall positive experience. Additionally, the practical amenities such as USB connectors in the room control panels and available cots for families with children are appreciated by guests. The nice location and the pleasant atmosphere of the hotel also contribute to the favorable impressions of the rooms.
However, there are recurring areas where improvement is suggested. Some guests found the rooms to be inadequately maintained with issues like weak bathroom lighting, poorly fitted carpets, dated furniture and malfunctioning equipment such as old TVs and heaters. A few reviewers experienced cleanliness issues, including stains on carpets and unwelcome smells. The lack of certain amenities like mini-fridges and coffee machines in some rooms was noted by multiple guests.
Temperature control appeared to be a common problem with some rooms being uncomfortably hot or cold and in certain cases, the air conditioning and heating systems were not effective. Additionally, the size of the rooms varied with some guests finding them too small, especially when accommodating families.
While the Doubletree By Hilton London Kensington offers spacious, clean and comfortable rooms with a good range of amenities, there are some areas for improvement to ensure a consistent and high-quality experience for all guests.
The beds at Doubletree By Hilton London Kensington have generally received mixed reviews with many guests praising their comfort while others expressed dissatisfaction. On the positive side, numerous visitors found the beds to be comfortable, clean and spacious, describing them as soft, cushy and cozy. There were frequent mentions of the beds being very good and providing a restful night's sleep. Guests appreciated setups with two double beds, making it ideal for families and noted the presence of good-sized and emperor-sized beds.
However, some guests found the beds to be too narrow, small or hard, which made sharing them uncomfortable. Issues such as lumpy pillows, squeaky beds and mattresses that were either too firm or in poor condition were also highlighted. There were mentions of clean but stained sofa beds and one review even noted the use of a camp bed for kids. Some guests experienced discomfort due to the beds being either too hard or too soft, leading to an uncomfortable sleeping experience.
Overall, while many found the bedding comfortable and conducive to a good night's sleep, others had notable concerns regarding the size, condition and firmness of the beds provided.
Doubletree By Hilton London Kensington generally garners positive remarks for its cleanliness with many guests noting the hotel is clean and rooms are kept in good condition. The hotel's public spaces, bathrooms and lobby are often highlighted as being clean and well-maintained. Housekeeping is frequently praised for keeping rooms very clean, comfortable and tidy. Guests also appreciate its strategic location, friendly staff and proximity to attractions like the Natural History Museum and the V&A Museum.
However, not all experiences are consistent. Some guests have encountered cleanliness issues such as dirty carpets, leftover items from previous occupants and bathrooms in need of more thorough cleaning. Instances of unclean towels, dirty windows and issues with toiletries have been reported. Additionally, some guests felt the overall maintenance of the rooms could be better, citing outdated decor and occasional lapses in housekeeping standards. Despite these occasional shortcomings, a significant portion of guests find the cleanliness satisfactory or excellent, making it a generally reliable choice for visitors prioritizing hygiene.
The staff at Doubletree By Hilton London Kensington generally receive high praise from guests for their friendliness, responsiveness and willingness to assist. From the reception to the concierge, many describe the hotel personnel as welcoming, attentive and consistently helpful. Guests particularly highlighted the kind and supportive nature of the reception team with special mentions of individuals like Mr. Waheed and Naomi for their exceptional service.
The employees are noted for their professional and cooperative demeanor, often providing efficient and courteous service. Housekeeping also receives commendation for their prompt and thorough work, contributing to the overall favorable impression of the staff.
However, there are mentions of inconsistency. Some guests experienced poor service, particularly during late shifts and noted instances of unprofessional behavior and lack of attentiveness. A few reported issues with reception staff who were unfriendly or unhelpful, which dampened their overall experience. There were also remarks about specific staff being rude or seeming stressed and unqualified, affecting the quality of their stay.
Despite some negative reviews, the overwhelming sentiment is that the staff at Doubletree By Hilton London Kensington strive to provide a pleasant and accommodating experience for their guests, making them feel welcome and well-cared for during their visit.
Travelers visiting Doubletree By Hilton London Kensington have shared diverse experiences regarding the hotel's WiFi service. While there are positive mentions stating that WiFi was always available, good and sometimes even fine, many guests reported significant issues. The WiFi signal was often weak, unreliable or inconsistent, particularly in the rooms. Some guests noted that they could not connect easily or faced frequent disconnections, making it nearly unusable. For others, the slow speeds and patchy connectivity detracted from their overall experience. It's clear that while some guests found the WiFi service adequate, many encountered problems that affected their stay.
The gym at Doubletree By Hilton London Kensington has received mixed reviews from guests. While some guests found the gym to be quite small with limited equipment, others appreciated the availability of fitness facilities. Remarks varied from descriptions of the gym being very small with only walking machines, to others noting it was well equipped despite its size. Some guests appreciated the helpfulness of the gym staff and described the facilities as decent or even great. A few comments highlighted that the gym was large and well-equipped, contrasting with others who mentioned that there were no gym facilities available during their stay or that the gym was closed. Overall, the sentiment towards the gym facilities at the hotel appears to be varied with both positive and negative experiences reported.
Doubletree By Hilton London Kensington has garnered positive feedback from guests, especially families with children. The hotel is lauded as excellent for families with spacious and functional rooms designed with families in mind. The duplex and mezzanine floor setups are particularly highlighted for accommodating family needs effectively. Guests mention practical and cozy family rooms that provide adequate space for a family of four, making it a comfortable choice for both parents and children.
One of the key factors contributing to the hotel's family-friendly appeal is its fantastic location. Situated close to prominent attractions such as the Science Museum, Natural History Museum, Kensington Gardens and Royal Albert Hall, it offers convenience for family outings and sightseeing. The proximity to tube stations also adds to the ease of commuting within the city.
Parents have praised the thoughtful touches, such as staff setting up a tent in the room for young children, which added an element of fun to their stay. Additionally, the hotel offers amenities like travel cots and prams, ensuring the comfort of younger guests. The pancake machine at breakfast has been a delight for children, further enhancing the family experience.
Staff at the hotel are frequently described as kind, helpful and professional, contributing to a welcoming atmosphere for families. Special mentions include notable service from staff members like Lilly, who went above and beyond to make stays memorable.
However, there are occasional mentions of areas needing improvement, such as inconsistent maid service, cramped spaces in some family rooms and room readiness upon check-in. Despite these minor setbacks, the overall consensus is that Doubletree By Hilton London Kensington is an ideal choice for families looking for a hotel that caters well to both children and parents, making it perfect for family holidays and city breaks.
Doubletree By Hilton London Kensington offers a strategic location for those looking to explore the vibrant nightlife of London. Guests appreciate the hotel's proximity to numerous top nightlife spots and a variety of pubs and restaurants in the area, making it an excellent choice for enjoying the city's evening scene. Evening walks around the hotel are enjoyable and safe, adding to the appeal. Despite some reports of limited nightlife options directly surrounding the hotel and occasional noise from nearby bars closing early, the overall sentiment from guests highlights the convenience and access to great nightlife experiences nearby.
Doubletree By Hilton London Kensington carries the reputable Hilton brand, which sets high expectations for a four-star experience. Many guests acknowledge it as a four-star hotel, noting its standard amenities and services that are comparable to other four-star establishments in London. Positive remarks highlight its value as a reputable choice among similar-class hotels, occasionally describing it as superb, amazing or fab.
However, numerous reviews fall short of this praise, painting a more critical picture. Several guests were dissatisfied with the room conditions, citing issues such as uncomfortable mattresses and pillows, insufficient air conditioning and cleanliness problems including dirty towels and unvacuumed carpets. Service quality also received mixed feedback, particularly concerning housekeeping and customer service, which some found underwhelming. Recurring complaints mentioned the lack of fresh towels, under-stocked complimentary toiletries and a poorly maintained fridge.
Management policies and responsiveness were also points of concern with some guests expressing frustration over the lack of attention to details and inadequate responses to complaints. Instances such as a recurring fire alarm test that was poorly communicated to guests and subpar Wi-Fi performance further detracted from the overall experience.
The hotel's breakfast was described as basic and not up to four-star standards with some guests suggesting it fell below expectations. As a result, despite the prestigious Hilton name, many felt that the hotel failed to live up to the four-star rating it claims, suggesting it is more in line with a three-star experience. These mixed reviews indicate that while the hotel has potential, there are significant areas needing improvement to consistently meet the high standards associated with its brand.
DoubleTree by Hilton London Kensington offers a mixed experience for business travelers. Located centrally in South Kensington, the hotel provides easy access to multiple business venues, making it a convenient spot for those needing to move around the city. The staff is noted for their efficiency, ensuring that your needs are attended to promptly. The hotel offers a business center and several business services with broadband connectivity praised for its reliability and speed, essential for productivity during work trips.
The executive lounge is new and clean and the hotel boasts a workspace that appears suitable for business activities. However, some limitations were noted regarding the business facilities. There is no coffee machine available and the centrally controlled heating system may not cater to individual preferences. Soundproofing issues could disrupt work or rest, making it less ideal for those who value a quiet environment.
Maintenance of the rooms has also been mentioned as an area needing improvement. Clerical staff have been less effective at times and experiences such as prolonged waiting at the desk may impact overall convenience. Despite these drawbacks, the location and general comfort, including comfortable rooms and good proximity to key business sites, make it a viable option for business conferences and some meetings. Yet, given the varied experiences, it may not be universally recommended for all business needs.
Doubletree By Hilton London Kensington offers an accommodation experience that includes elements both luxurious and functional. The hotel's executive lounge and communal areas are described as elegant, plush and clean. Modern facilities and brands balance well with the overall aesthetic, contributing towards a first-class experience. The service is exceptional with staff particularly noted for being extremely helpful. While some reviews mentioned that it did not meet the highest luxury standards with some furniture appearing old-fashioned, others appreciated the deluxe double beds and luxurious facilities. Overall, it seems that the hotel offers certain upscale features, but may not fully align with every guest's definition of a luxury stay.
Doubletree By Hilton London Kensington offers a blend of thoughtful service and convenient location. The standout feature is the lovely private garden area, which is often described as a secret garden, providing a tranquil escape. The staff is notably amazing and very thoughtful, offering special touches such as bringing afternoon tea and ensuring guests feel valued, particularly couples. While the hotel's overall romantic atmosphere is debatable with some feeling it lacks a distinct romantic vibe, others find it great for couples, making it a recommended choice for a couples stay. Its proximity to the tube station adds to its appeal, though the room size might be cramped for a small family. Overall, the hotel provides a pleasant stay with a few romantic touches.
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Location
Visitors appreciate the hotel's centrality, noting its closeness to major attractions such as the Natural History Museum, Science Museum, Victoria and Albert Museum, Hyde Park, Royal Albert Hall and even Harrods. The surrounding area is described as lively and charming with a variety of dining options, shops and essential services like supermarkets forming part of the vibrant South Kensington neighborhood.
In summary, the hotel’s location is consistently lauded for its convenience, accessibility and centrality, making it an ideal choice for travelers looking to explore London’s iconic sites while enjoying a comfortable and well-situated accommodation.
Breakfast
Positive comments highlighted the well-cooked food, abundant options and well-run service, even during busy times. Guests found the breakfast to be in line with expectations for a hotel of this standard, often describing it as wonderful, fab, excellent and sufficient to set one up for an active day in the city. The breakfast buffet garnered specific acclaim with children especially enjoying the pancake machine.
However, some guests noted areas for improvement. Issues were raised about the breakfast being overcrowded, leading to long queues and occasionally cold food. The breakfast room itself was sometimes described as cramped and not accommodating enough guests comfortably. Specific complaints included poor quality coffee, lack of gluten-free and lactose-free options and minimal vegetarian selections. Several guests felt the breakfast fell short of Hilton’s usual standards, citing chaotic service and limited variety. Some also criticized the breakfast as being overpriced for the quality and selection offered.
Overall, while the breakfast at Doubletree By Hilton London Kensington was generally well-received and enjoyed by many, there were notable concerns regarding the service during peak times and specific dietary accommodations.
Dinner
Some guests express particular enjoyment of the dinner and dessert selections, noting the appealing and well-executed menu options. The bar complements the dining experience with its great cocktails, although some reviews mention that it closes too early and could improve its service speed. Afternoon tea offerings in the Dome are well-received, adding a special touch to afternoon visits.
Despite the predominantly positive feedback, a few guests note areas for improvement. These include suggestions for expanding the breakfast and dinner menu variety and addressing occasional chaos in the restaurant during evening meals. Additionally, some guests feel that certain dishes, like the Chicken Caesar salad, did not meet expectations and that the dome dining experience could be better, considering its higher price point.
Overall, dining at Doubletree By Hilton London Kensington is often described as a pleasant and tasty experience with high marks for service and food quality, though there is room for minor enhancements.
Rooms
Several reviews mention the modern and well-maintained bathrooms, adding to the overall positive experience. Additionally, the practical amenities such as USB connectors in the room control panels and available cots for families with children are appreciated by guests. The nice location and the pleasant atmosphere of the hotel also contribute to the favorable impressions of the rooms.
However, there are recurring areas where improvement is suggested. Some guests found the rooms to be inadequately maintained with issues like weak bathroom lighting, poorly fitted carpets, dated furniture and malfunctioning equipment such as old TVs and heaters. A few reviewers experienced cleanliness issues, including stains on carpets and unwelcome smells. The lack of certain amenities like mini-fridges and coffee machines in some rooms was noted by multiple guests.
Temperature control appeared to be a common problem with some rooms being uncomfortably hot or cold and in certain cases, the air conditioning and heating systems were not effective. Additionally, the size of the rooms varied with some guests finding them too small, especially when accommodating families.
While the Doubletree By Hilton London Kensington offers spacious, clean and comfortable rooms with a good range of amenities, there are some areas for improvement to ensure a consistent and high-quality experience for all guests.
Beds
However, some guests found the beds to be too narrow, small or hard, which made sharing them uncomfortable. Issues such as lumpy pillows, squeaky beds and mattresses that were either too firm or in poor condition were also highlighted. There were mentions of clean but stained sofa beds and one review even noted the use of a camp bed for kids. Some guests experienced discomfort due to the beds being either too hard or too soft, leading to an uncomfortable sleeping experience.
Overall, while many found the bedding comfortable and conducive to a good night's sleep, others had notable concerns regarding the size, condition and firmness of the beds provided.
Cleanliness
However, not all experiences are consistent. Some guests have encountered cleanliness issues such as dirty carpets, leftover items from previous occupants and bathrooms in need of more thorough cleaning. Instances of unclean towels, dirty windows and issues with toiletries have been reported. Additionally, some guests felt the overall maintenance of the rooms could be better, citing outdated decor and occasional lapses in housekeeping standards. Despite these occasional shortcomings, a significant portion of guests find the cleanliness satisfactory or excellent, making it a generally reliable choice for visitors prioritizing hygiene.
Staff
The employees are noted for their professional and cooperative demeanor, often providing efficient and courteous service. Housekeeping also receives commendation for their prompt and thorough work, contributing to the overall favorable impression of the staff.
However, there are mentions of inconsistency. Some guests experienced poor service, particularly during late shifts and noted instances of unprofessional behavior and lack of attentiveness. A few reported issues with reception staff who were unfriendly or unhelpful, which dampened their overall experience. There were also remarks about specific staff being rude or seeming stressed and unqualified, affecting the quality of their stay.
Despite some negative reviews, the overwhelming sentiment is that the staff at Doubletree By Hilton London Kensington strive to provide a pleasant and accommodating experience for their guests, making them feel welcome and well-cared for during their visit.
Wi-Fi
Gym
Family
One of the key factors contributing to the hotel's family-friendly appeal is its fantastic location. Situated close to prominent attractions such as the Science Museum, Natural History Museum, Kensington Gardens and Royal Albert Hall, it offers convenience for family outings and sightseeing. The proximity to tube stations also adds to the ease of commuting within the city.
Parents have praised the thoughtful touches, such as staff setting up a tent in the room for young children, which added an element of fun to their stay. Additionally, the hotel offers amenities like travel cots and prams, ensuring the comfort of younger guests. The pancake machine at breakfast has been a delight for children, further enhancing the family experience.
Staff at the hotel are frequently described as kind, helpful and professional, contributing to a welcoming atmosphere for families. Special mentions include notable service from staff members like Lilly, who went above and beyond to make stays memorable.
However, there are occasional mentions of areas needing improvement, such as inconsistent maid service, cramped spaces in some family rooms and room readiness upon check-in. Despite these minor setbacks, the overall consensus is that Doubletree By Hilton London Kensington is an ideal choice for families looking for a hotel that caters well to both children and parents, making it perfect for family holidays and city breaks.
Nightlife
4 Star
However, numerous reviews fall short of this praise, painting a more critical picture. Several guests were dissatisfied with the room conditions, citing issues such as uncomfortable mattresses and pillows, insufficient air conditioning and cleanliness problems including dirty towels and unvacuumed carpets. Service quality also received mixed feedback, particularly concerning housekeeping and customer service, which some found underwhelming. Recurring complaints mentioned the lack of fresh towels, under-stocked complimentary toiletries and a poorly maintained fridge.
Management policies and responsiveness were also points of concern with some guests expressing frustration over the lack of attention to details and inadequate responses to complaints. Instances such as a recurring fire alarm test that was poorly communicated to guests and subpar Wi-Fi performance further detracted from the overall experience.
The hotel's breakfast was described as basic and not up to four-star standards with some guests suggesting it fell below expectations. As a result, despite the prestigious Hilton name, many felt that the hotel failed to live up to the four-star rating it claims, suggesting it is more in line with a three-star experience. These mixed reviews indicate that while the hotel has potential, there are significant areas needing improvement to consistently meet the high standards associated with its brand.
Business
The executive lounge is new and clean and the hotel boasts a workspace that appears suitable for business activities. However, some limitations were noted regarding the business facilities. There is no coffee machine available and the centrally controlled heating system may not cater to individual preferences. Soundproofing issues could disrupt work or rest, making it less ideal for those who value a quiet environment.
Maintenance of the rooms has also been mentioned as an area needing improvement. Clerical staff have been less effective at times and experiences such as prolonged waiting at the desk may impact overall convenience. Despite these drawbacks, the location and general comfort, including comfortable rooms and good proximity to key business sites, make it a viable option for business conferences and some meetings. Yet, given the varied experiences, it may not be universally recommended for all business needs.
Luxury
Romantic
No, Doubletree By Hilton London Kensington doesn't have any pool.
No, a spa isn't available at Doubletree By Hilton London Kensington.
No, Doubletree By Hilton London Kensington doesn't allow dogs.
No, parking facilities aren't available at Doubletree By Hilton London Kensington.
Yes, Doubletree By Hilton London Kensington has a gym.
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