Gem Fitzrovia Hotel

London 51.52172900, -0.14265300 , 20-28 Bolsover Street (Show on Map)
7.8
Good


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Summary of reviewsThe Gem Fitzrovia Hotel receives high praise from guests for its exceptional central location, placing visitors within walking distance of numerous significant London landmarks, including Oxford Circus, Regent's Park and Soho. The hotel's tranquil neighborhood offers a restful environment while being incredibly close to bustling streets, vibrant entertainment venues in the West End and multiple tube stations like Great Portland Street, ensuring seamless city exploration.

Breakfast at the hotel is a standout feature with guests lauding the extensive selection and quality of both continental and full English options. The attentive and friendly staff enhance the dining experience, albeit a few guests find the prices for the upgraded breakfast options steep. Dinner service, while receiving praise for its quality and ambiance, is criticized for limited operating hours and room service cut-off times, prompting guests to explore the array of excellent nearby dining establishments.

Rooms at the Gem Fitzrovia Hotel are described as spacious, clean and well-maintained with modern and stylish decor. Bathrooms are notably roomy and well-equipped. Despite occasional issues with room size and temperature control, the general sentiment remains positive due to the high standards of cleanliness and pleasant atmosphere. The hotel's free Wi-Fi receives mixed reviews—while many guests report good connectivity and speed, others encounter instability and occasional access issues.

Staff at the hotel are consistently recognized for their friendliness, helpfulness and professionalism, significantly enhancing the guest experience. From the reception to the housekeeping team, the staff's courteous and efficient service leaves a positive impression. Similarly, the hotel's focus on cleanliness contributes to a consistently immaculate environment, praised by numerous guests.

For families, the hotel offers a warm and accommodating atmosphere with spacious rooms and kid-friendly amenities. However, accessibility issues due to entrance stairs and occasional maintenance problems may pose challenges. Despite this, the hotel's central location and overall family-friendly approach make it a generally favorable option for those traveling with children.

The hotel’s proximity to nightlife hotspots in Soho and Covent Garden is another strong point, providing plenty of evening entertainment options within a short walk. Although occasional street noise and disturbances can be a minor drawback, the location's overall vibrancy and convenience for nightlife are highly appreciated.

Lastly, opinions on the beds are mixed with some guests finding them extremely comfortable while others cite them as too firm, leading to discomfort. Despite this subjectivity, many guests have a restful sleep and applaud the quality of the bedding.

In summary, the Gem Fitzrovia Hotel offers a superb combination of comfort, cleanliness and strategic location, enriched by an attentive staff, making it an appealing choice for travelers seeking a well-rounded London experience.
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Categories
Luxury Hotel

Family Friendly Hotel

Hotel near Nightlife Spots

Business Hotel

4-Star Hotel

Room Types
Superior Double Room In-room features include LCD flat-screen TVs with digital radio and satellite channels. En suite bathrooms are finished in luxury marble and granite, and stocked with complimentary Ajala Spa toiletries.

Superior Twin Room In-room features include LCD flat-screen TVs with digital radio and satellite channels. En suite bathrooms are finished in luxury marble and granite, and stocked with complimentary Ajala Spa toiletries.

Executive Room Executive rooms offer the same amenities as Superior rooms, as well as some added features in selected rooms.

Comfort Triple Room This triple room features cable TV, an electric kettle and a folding bed. Please note maximum occupancy of this room is 3, including children and infants.

Executive Twin Room This executive twin room features cable TV, an electric kettle and 2 single beds. Please note maximum occupancy of this room is 2, including children and infants.

Standard Single Room This air-conditioned single room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

Guest Reviews
7.8
Good
Location
The Gem Fitzrovia Hotel is celebrated for its prime location in the heart of London, offering guests easy access to a plethora of attractions and amenities with minimal noise disturbances. Situated close to prominent landmarks like Oxford Circus, Regent's Park and Soho, the hotel is strategically positioned for both business and leisure travelers. Guests highlight its proximity to multiple tube stations, including Great Portland Street, which makes exploring the city and reaching key destinations straightforward and convenient.

The neighborhood is praised for being both central and serene, allowing visitors to enjoy a tranquil environment while remaining just minutes away from bustling streets and entertainment venues such as the West End and local theaters. Euston and St Pancras stations are also within walking distance, adding to the hotel's convenience for those arriving by train.

Reviewers consistently mention the convenience of having shops, bars, restaurants and bakeries within a short walk, emphasizing the vibrant but calm atmosphere of the Fitzrovia district. The hotel's location is particularly appreciated for being quiet despite its centrality, making it a restful spot amidst the city's lively activity.

Overall, the hotel offers exceptional value for its location, making it an ideal base for exploring London with comfort and ease.

Breakfast
The breakfast experience at the Gem Fitzrovia Hotel consistently receives high marks from guests for its variety, quality and service. Many guests appreciate the extensive selection and well-cooked options, including both continental and full English breakfasts. The breakfast buffet garners praise for its abundance and taste with notable mentions of the delicious scrambled eggs and the traditional English offerings. Staff attentiveness and friendliness are also frequently highlighted, contributing to a pleasant dining atmosphere.

However, some guests find the breakfast prices to be steep with the cost particularly high for those wishing to upgrade from the included continental breakfast to the full English breakfast. There are mixed reviews regarding the value for money with some guests feeling the additional cost is justified by the quality and variety, while others believe the breakfast doesn’t warrant the high price.

Despite a few criticisms, such as occasional issues with specific items like stale bread or overcooked eggs, the overall sentiment leans positive. The breakfast room itself is often described as elegant and well-maintained and the convenience of being able to dine in-house adds to the hotel's appeal.

The combination of a generous array of food options and commendable service ensures that breakfast at the Gem Fitzrovia Hotel is a memorable part of the stay for many guests.

Dinner
The dinner experience at the Gem Fitzrovia Hotel showcases a mix of positive highlights and noticeable shortcomings. Guests have praised the evening meals when served, citing well-cooked dishes with a good quality-to-price ratio. The restaurant's ambiance has also received some favorable nods, being described as a nice venue. However, a recurring theme among reviews is the restaurant's limited operating hours, often being closed for lunch and evening meals, which has caused disappointment for many. Guests also pointed out that room service was available until 9:30 pm, but attempting to order close to this time sometimes resulted in frustration, despite the food itself being described as delicious when it did arrive.

The hotel's bar also received mixed reviews. While the absence of late-night service and limited drink options, including no draught beer, were noted as significant drawbacks, the hotel's proximity to a variety of charming and fabulous nearby restaurants and bars offers alternative dining and drinking options that guests have appreciated.

Overall, while guests enjoy the quality of the food at the restaurant, the inconvenience of limited service hours and minimal bar provisions have been a source of dissatisfaction. However, the location's stellar nearby dining options provide a redeeming alternative for those looking to explore the local culinary scene.

Rooms
The Gem Fitzrovia Hotel provides a largely positive experience for its guests, especially in terms of room quality and cleanliness. Many reviewers highlighted the rooms as spacious, clean and comfortable, often with modern and well-maintained decor. The bathrooms were frequently noted as being particularly spacious and modern with all essentials provided. Some guests appreciated the stylish furnishings and quiet, cosy atmosphere, making for a comfortable stay. The location of the hotel was also praised for its good connectivity to public transport.

However, not all reviews were glowing. Many guests noted issues with room size, stating that some rooms were much smaller than anticipated and lacked practicality. This sometimes created discomfort, particularly when the air conditioning was malfunctioning or insufficiently adjustable. Additionally, a few guests experienced problems with the temperature of their rooms, either finding them too hot or too cold. Some reviews mentioned that the sound insulation could be improved as corridor noise was occasionally audible.

Despite these drawbacks, the hotel maintains high standards of cleanliness and provides adequately equipped rooms, which most visitors found sufficient for their needs. The overall impression from the collected reviews suggests that while some rooms might be on the smaller side, the Gem Fitzrovia Hotel offers a comfortable and clean stay in a convenient location with courteous staff.

Beds
The beds at Gem Fitzrovia Hotel garner a variety of opinions but lean towards presenting a mixed picture. Many guests have praised the comfort, describing the beds as comfortable, very comfortable and even incredibly comfortable; some have gone as far as to call them the most comfortable hotel beds they've ever slept in. Comments about firm memory foam mattresses and the overall quality of the beds are also common, which contribute positively to the guest experience.

However, it's clear that the comfort level of the beds can be quite subjective and dependent on personal preference. A significant number of guests found the beds to be on the harder side, describing them as very hard, rock solid and extremely firm with some guests facing discomfort to the point of back pain and poor sleep quality. There are frequent mentions of the beds being too hard and some even compared them to sleeping on the floor or concrete. Issues with the firmness of both mattresses and pillows are mentioned on numerous occasions with some guests finding the pillows hard and uncomfortable.

Overall, while some guests thoroughly enjoyed the firmness of their mattresses and found the beds provided an excellent night's sleep, others were less satisfied, pointing out issues ranging from overly hard mattresses to noisy and sagging beds. It appears that while the hotel offers comfortable beds for many, the firmness of the beds could be a drawback for some visitors.

Cleanliness
The Gem Fitzrovia Hotel in London stands out for its exceptional cleanliness, receiving numerous positive remarks from guests. Rooms and bathrooms are described as "spotlessly clean," "very clean," and "immaculate." The hotel's commitment to cleanliness extends to daily room services, ensuring a consistently high standard throughout the premises. Guests appreciate the spacious, well-stocked rooms that blend comfort with tasteful decor, making their stay pleasant and relaxing.

While some reviews mention minor issues with specific elements like towel stains or isolated spots in bathrooms, these instances are rare and generally outweighed by the overwhelmingly positive feedback on the hotel's overall cleanliness.

The hotel’s modern and comfortable facilities further enhance the guest experience with many highlighting the beautifully decorated interiors and newly renovated bathrooms. In addition to clean and comfortable rooms, the hotel's central location in a quiet area, coupled with friendly and welcoming staff, creates a well-rounded and enjoyable stay for visitors.

In summary, Gem Fitzrovia Hotel excels in providing a clean, comfortable and beautifully maintained environment, making it a favored choice for travelers seeking both quality accommodation and a convenient location in central London.

Staff
The Gem Fitzrovia Hotel boasts a commendable staff presence, often highlighted for their friendliness, helpfulness and professionalism. Numerous reviews emphasize the team’s attentiveness and supportiveness, noting their cheerful disposition and readiness to assist with any guest needs, such as luggage management and room service. The reception staff, in particular, are frequently described as welcoming and efficient, contributing to a positive first impression.

The breakfast team also garners praise for their excellent service, maintaining a clean and organized dining area while ensuring guests' needs are met promptly. Guests appreciate the warm reception and thoughtful gestures, like special room decorations for celebrations, adding a personal touch to their stay.

Despite some isolated instances of less favorable interactions, most guests report courteous and discreet staff who strive to provide exceptional customer service. The housekeeping staff maintain high cleanliness standards, although a few reviews suggest a need for more thorough training.

In summary, the staff at Gem Fitzrovia Hotel significantly enhance the guest experience with their friendly demeanor, proactive assistance and professional conduct, creating a welcoming environment that many guests are eager to return to.

Wi-Fi
The Gem Fitzrovia Hotel has garnered a mixed array of reviews concerning its WiFi service. Many guests appreciated the free WiFi provided, noting it as good, smooth and boasting decent speeds throughout their stay. Several reviews highlighted strong WiFi signals in the rooms and the convenience of USB outlets on the walls for easy phone charging. One reviewer even remarked that the WiFi was the best they had experienced, describing it as a great bonus.

However, not all feedback was favorable. Some guests reported problems accessing the WiFi, citing issues such as an unstable or slow connection. Instances of the WiFi not working at all were also mentioned, alongside concerns about the internet connection being unreliable and, at times, missing entirely. Despite these occasional drawbacks, the presence of free WiFi remains a valued feature for many visitors to the hotel.

Family
The Gem Fitzrovia Hotel presents a mixed bag for families seeking a comfortable stay in London. The hotel offers a quiet, peaceful ambiance with spacious, clean and comfortable rooms, which are perfect for a restful night. With fresh, kid-friendly food options and a special menu catering to younger guests, meal times are a pleasant experience. The staff are particularly noted for their warm and accommodating service, enhancing the family-friendly atmosphere.

However, families with young children or those using strollers may face challenges due to the stairs at the entrance, making accessibility an issue. The availability of baby cots is a plus, though some guests found them lacking in comfort. Furthermore, the hotel's layout could be more conducive for larger families, as rooms might be spread out rather than close together.

While the hotel is centrally located near Oxford Circus and offers great local activities for children, the absence of soundproof rooms and some maintenance issues in the bathrooms might be a concern for light sleepers. Despite these drawbacks, the overall offering of family rooms and kid-friendly amenities make the Gem Fitzrovia Hotel a generally good option for families looking to explore London.

Nightlife
Gem Fitzrovia Hotel sits at an enviable crossroads of comfort and convenience, nestled in a lively area rich with pubs, restaurants and nightlife options. Its prime location offers easy access to hotspots like Oxford Street, Covent Garden, Soho and various shopping areas, making it an excellent base for both daytime activities and vibrant nights out.

Guests can relish a pleasant walk to a range of enticing bars and restaurants, as well as notable nightclubs around Covent Garden and Soho. Despite its central location, the hotel also benefits from quiet moments, presenting a beautiful and peaceful enclave amidst the urban buzz. The venue uniquely balances proximity to the dynamic nightlife with areas that provide a tranquil retreat, ensuring a versatile experience.

Navigating the city from this hotel is straightforward with metro and bus stations nearby and lots of amenities within easy reach. While some nights can be crowded and the noise from street revelers can seep into the serenity, the front desk staff is noted for their helpfulness and hospitality, even aiding with luggage during a tube strike.

Although occasional disturbances like shouting in the corridors have been reported, these do not significantly detract from the numerous positive aspects of staying here. The area feels safe for late-night walks and despite a few minor drawbacks at the hotel bar, the overall nightlife experience in the vicinity is overwhelmingly favorable.

4 Star
Nestled in a charming Edwardian building in Fitzrovia, the Gem Fitzrovia Hotel has garnered a mix of praise and critiques for its four-star rating. While the hotel's grandeur and spacious, clean rooms stand out, many guests found the experience not entirely aligned with its four-star designation.

Guests consistently appreciated the elegant, typical English setting and the spaciousness of the rooms, which is a rare find in London. The hotel's location and overall ambiance received high marks, as did the attentive and friendly staff, contributing to a generally comfortable and pleasant stay. The newer furniture and the quality of the showers were also noted as highlights.

However, some aspects of the hotel fell short of four-star expectations. The breakfast quality and limited room amenities such as no shower gel, poor wifi connection and absence of basic items like a coffee machine or slippers drew criticisms. The availability of only a single, low-quality white wine and the absence of room service after 21:30 hours were also points of contention. Additionally, guests were disappointed by the dated decor and the lack of a business area.

Despite these drawbacks, the hotel's location and the overall atmosphere were well-regarded, making it a generally enjoyable place to stay for those who emphasize comfort and charm over luxury. For travelers who prioritize a spacious room and a classic setting in a central location, the Gem Fitzrovia Hotel holds substantial appeal, though it may fall short for those with higher expectations of four-star hotels.

Business
Located in a prime position for both business and leisure, the Gem Fitzrovia Hotel provides a convenient base close to central London. It sits within walking distance to various metro stations and key business centers, making it ideal for business travelers. The hotel boasts modern, clean and quiet facilities, including a powerful shower and well-stocked complimentary amenities, enhancing the stay experience. Access to Regent's Park and the West End further adds to its appeal for travelers looking for both work and leisure options.

Guests have commended the hotel for its business-friendly amenities, such as available meeting rooms and necessary business support. The staff are noted for being helpful and friendly, contributing to a welcoming atmosphere. Despite its classic English charm, some areas of the hotel feel dated, yet the overall cleanliness and quietness ensure it remains a worthy stay.

While it is slightly expensive, the value for its central London location is excellent. The hotel's proximity to St Pancras, conference centers, nightlife and other major landmarks underscores its convenience for business travelers. However, a few drawbacks include the noisy environment near main doors, the understocked bar and the restaurant's closure on Monday nights.

In summary, the Gem Fitzrovia Hotel is well-organized and suitable for business stays, offering good facilities and a peaceful yet central location, essential for business travel requirements.


No, Gem Fitzrovia Hotel doesn't have any pool.

No, a spa isn't available at Gem Fitzrovia Hotel.

No, Gem Fitzrovia Hotel doesn't allow dogs.

No, parking facilities aren't available at Gem Fitzrovia Hotel.

No, Gem Fitzrovia Hotel doesn't have a gym.

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