Hilton London Kensington Hotel
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Summary of reviewsThe Hilton London Kensington Hotel is highly valued for its prime location, strategically positioned near Shepherds Bush and Holland Park tube stations, which offers easy access to central London. Proximity to Shepherds Bush station, Westfield Shopping Centre and various dining and entertainment options makes it an excellent choice for both business and leisure travelers. Despite its connectivity, the hotel's neighborhood is described as quiet and serene, allowing peaceful walks to nearby parks and markets without the heavy traffic commotion of more central zones. Visitors find the convenient public transport options with bus stops and tube stations just a short walk away very accessible.
The breakfast at the hotel is widely praised, known for its variety and high quality, catering to various dietary requirements with options like vegan and gluten-free food. The buffet is well-organized and plentiful and the friendly service by the staff adds to the positive experience. Although there were minor issues such as inconsistent food temperatures and occasional waiting times, the breakfast usually leaves a lasting good impression on guests.
Dinner experiences at the hotel are generally positive, especially at the hotel's bar, where the meals are tasty and the atmosphere pleasant. Guests appreciate the friendly and accommodating nature of the service. However, the restaurant's menu is found to be limited at times with occasional unavailability of certain items and slow preparation times. Despite the high quality of bar meals, the restaurant is noted to be pricey and the food can occasionally be bland. Nevertheless, the staff's dedication often compensates for these shortcomings.
Rooms at the Hilton London Kensington Hotel receive mixed reviews. Positives include cleanliness, adequate lighting, useful amenities and comfort, especially for those needing rest after long travels. However, there are significant concerns about room size, outdated decor and maintenance issues such as poor temperature control, noise from external units and cleanliness of carpets and bathrooms. Many guests feel the rooms lack value for money, indicating a need for refurbishment and updating.
Cleanliness in some areas of the hotel is appreciated with regularly serviced rooms, spotless beddings and clean public spaces. However, the overall sentiment leans towards a need for better maintenance and renovation with complaints about stained carpets, dusty rooms and worn interiors.
The staff at the Hilton London Kensington Hotel consistently receive high praise for their professionalism, friendliness and attentiveness. They enhance the overall experience with their courteous and efficient service with notable commendation for breakfast and bar staff despite occasional slow service at times. The positive interactions with staff significantly contribute to guest satisfaction.
The hotel's WiFi service garners mixed feedback. Some guests find it reliable and decent when free, especially through the Hilton Honors program. However, others report issues with intermittent connectivity, weak signals and dissatisfaction with the additional charges for WiFi in contrast to other hotels offering free service. There is also a noted shortage of USB charging points and plugs near the beds.
The gym provides a decent fitness experience with modern equipment, though some visitors feel it could use an upgrade and find the ambiance uninviting. The facility lacks weightlifting equipment and may not fully meet the expectations of avid fitness enthusiasts.
Parking at the hotel is appreciated for its convenience with secure on-site facilities and helpful staff. However, the high parking fees are a common criticism, seen as a significant downside and considerably affecting the overall value.
The location is favorable for exploring London's nightlife with easy access to central London while maintaining a quiet neighborhood atmosphere by night, making it suitable for both nightlife lovers and those seeking a restful stay.
The comfort of the beds also attracts mixed reviews. While many guests find the beds comfortable and conducive to a good night's sleep, others report the beds being too hard, noisy or uncomfortable with specific issues like creaking frames and noisy springs.
Overall, the Hilton London Kensington Hotel shines with its excellent location, friendly staff and quality breakfast but shows room for improvement in areas like room maintenance, WiFi service and dining options to meet higher guest expectations.
Categories
The breakfast at the hotel is widely praised, known for its variety and high quality, catering to various dietary requirements with options like vegan and gluten-free food. The buffet is well-organized and plentiful and the friendly service by the staff adds to the positive experience. Although there were minor issues such as inconsistent food temperatures and occasional waiting times, the breakfast usually leaves a lasting good impression on guests.
Dinner experiences at the hotel are generally positive, especially at the hotel's bar, where the meals are tasty and the atmosphere pleasant. Guests appreciate the friendly and accommodating nature of the service. However, the restaurant's menu is found to be limited at times with occasional unavailability of certain items and slow preparation times. Despite the high quality of bar meals, the restaurant is noted to be pricey and the food can occasionally be bland. Nevertheless, the staff's dedication often compensates for these shortcomings.
Rooms at the Hilton London Kensington Hotel receive mixed reviews. Positives include cleanliness, adequate lighting, useful amenities and comfort, especially for those needing rest after long travels. However, there are significant concerns about room size, outdated decor and maintenance issues such as poor temperature control, noise from external units and cleanliness of carpets and bathrooms. Many guests feel the rooms lack value for money, indicating a need for refurbishment and updating.
Cleanliness in some areas of the hotel is appreciated with regularly serviced rooms, spotless beddings and clean public spaces. However, the overall sentiment leans towards a need for better maintenance and renovation with complaints about stained carpets, dusty rooms and worn interiors.
The staff at the Hilton London Kensington Hotel consistently receive high praise for their professionalism, friendliness and attentiveness. They enhance the overall experience with their courteous and efficient service with notable commendation for breakfast and bar staff despite occasional slow service at times. The positive interactions with staff significantly contribute to guest satisfaction.
The hotel's WiFi service garners mixed feedback. Some guests find it reliable and decent when free, especially through the Hilton Honors program. However, others report issues with intermittent connectivity, weak signals and dissatisfaction with the additional charges for WiFi in contrast to other hotels offering free service. There is also a noted shortage of USB charging points and plugs near the beds.
The gym provides a decent fitness experience with modern equipment, though some visitors feel it could use an upgrade and find the ambiance uninviting. The facility lacks weightlifting equipment and may not fully meet the expectations of avid fitness enthusiasts.
Parking at the hotel is appreciated for its convenience with secure on-site facilities and helpful staff. However, the high parking fees are a common criticism, seen as a significant downside and considerably affecting the overall value.
The location is favorable for exploring London's nightlife with easy access to central London while maintaining a quiet neighborhood atmosphere by night, making it suitable for both nightlife lovers and those seeking a restful stay.
The comfort of the beds also attracts mixed reviews. While many guests find the beds comfortable and conducive to a good night's sleep, others report the beds being too hard, noisy or uncomfortable with specific issues like creaking frames and noisy springs.
Overall, the Hilton London Kensington Hotel shines with its excellent location, friendly staff and quality breakfast but shows room for improvement in areas like room maintenance, WiFi service and dining options to meet higher guest expectations.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Hilton London Kensington Hotel stands out for its prime location, frequently praised by guests for its strategic convenience. Situated near Shepherds Bush and Holland Park tube stations, it offers easy access to central London within a short walk. The close proximity to the Westfield Shopping Centre, shepherds Bush station and numerous dining and entertainment options make it an ideal spot for both business and leisure travelers.
Guests appreciate the quiet and serene neighborhood, despite being well-connected to bustling city attractions like Notting Hill, Kensington Gardens and Hyde Park. The availability of public transport with bus stops right outside the hotel and tube stations within five minutes' walk, underscores the hotel's accessibility. Many reviews highlight the ease of getting to major events and local destinations, such as the BBC TV Centre, Kensington Palace and the Olympia London.
The area around the hotel is described as beautiful and central, allowing for peaceful walks to nearby parks and markets. While some note that the hotel is technically in Shepherds Bush rather than Kensington, its location offers a great balance of urban access without the heavy traffic commotion typically found in more central zones.
In summary, Hilton London Kensington Hotel excels in offering a quiet yet well-connected location, making it a convenient hub for exploring London’s attractions, attending events and experiencing the city's vibrant culture and shopping.
The breakfast experience at the Hilton London Kensington Hotel is largely appreciated by guests, who describe it using terms like excellent, amazing and fantastic. Many highlight the variety of food options available, from full English breakfasts to a diverse range of hot and cold choices, appealing to various dietary requirements including vegan and gluten-free options. The well-organised and plentiful breakfast buffet is often commended for the high quality and freshness of the food. Guests also appreciate the friendly and professional service provided by the staff. Despite the overwhelmingly positive feedback, a few guests noted some issues such as inconsistent temperature of cooked food, occasional waiting times and some disappointing elements like overcooked eggs. However, the lavish and generous nature of the breakfast spread often leaves a lasting positive impression, making it a memorable start to the day for many visitors.
Nestled in the vibrant heart of Kensington, the Hilton London Kensington Hotel offers a mixed but generally positive dining experience, particularly at its bar. Many guests appreciated the good quality of the bar meals and evening dinners, commending the friendly and accommodating staff for their exceptional service. The overall dining quality was described as tasty and fabulous with the bar providing a pleasant atmosphere and great food options.
However, several reviews noted some constraints and drawbacks. The restaurant menu was found to be limited and somewhat restricted with certain items occasionally unavailable. Preparation times were also mentioned as an issue with delays causing a less than ideal dining experience for some guests. Despite these challenges, efforts by hotel staff often compensated for the shortcomings, especially during breakfast, where the service was highlighted as exceptional.
Dining at the bar was a recurring theme with guests enjoying the atmosphere and quality, even if the menu options were somewhat limited due to pandemic-related restrictions. Although the evening meals were generally well-received, the restaurant itself was noted to be pricey and the food occasionally bland. Additionally, room service options were limited and not all dietary requirements were consistently met.
Overall, while the Hilton London Kensington Hotel delivers a decent dining experience, particularly with its bar meals and staff service, there are opportunities for improvement, particularly in menu diversity and meal preparation times.
The rooms at Hilton London Kensington Hotel have prompted a myriad of opinions from guests. On the positive side, many reviewers appreciated that the rooms were clean and tidy with some mentioning they were spacious enough for their needs, well-lit and equipped with useful amenities. Some guests found the rooms to be comfortable and quiet, ideal for resting after a long flight and expressed satisfaction with the basic but functional nature of the accommodations.
However, a significant number of reviews highlighted several areas in need of improvement. The most common complaints focused on the small size of the rooms with some guests comparing them to matchboxes. Many found the décor to be outdated, describing the rooms as tired, worn and in dire need of refurbishment. Issues such as poor temperature control, noisy conditions due to proximity to external air conditioning units or thin walls and dated facilities like old TVs and leaky showers were also frequently mentioned.
Maintenance also appeared to be a recurring issue; guests noted problems like cracked bathroom walls, peeling paint and damaged furniture. Cleanliness was another area of concern with multiple reviews pointing out dirty carpets, uncleaned bathrooms and rooms generally not meeting the expected standards.
Despite the central location and the generally positive interactions with staff, these negative aspects led many guests to believe that the rooms did not offer good value for the price. Overall, while the Hilton London Kensington Hotel provides some comfort and convenience, there is a clear and urgent need for updating and refurbishment to meet the expectations of its guests.
The beds at Hilton London Kensington Hotel receive mixed reviews from guests. While many find the beds to be extremely comfortable with some mentioning they had a good night's sleep and enjoyed the comfy bed and pillows, others have contrasting experiences. Numerous guests report beds being too hard, noisy and uncomfortable with specific mentions of creaking bed frames and noisy springs. A few guests even noted issues with the mattresses, either being too hard or causing back problems. Some reviewed the beds as small or not meeting the expected Hilton standard. Cleanliness and maintenance are recurring concerns with some mentioning stained linens and squeaky, outdated bed frames. Overall, while there are instances of guests having a comfortable sleep, the consistency and quality of the beds seem to vary significantly.
The Hilton London Kensington Hotel offers a mix of experiences in terms of cleanliness, leaning more towards the need for updates and improvements. Many guests appreciated the cleanliness of their rooms, describing them as clean, tidy and functional with beddings that were often spotless. The bathrooms were also noted to be frequently cleaned with amenities replenished regularly. Some parts of the hotel, including public areas and hallways, were described as clean and well-presented.
However, there are considerable notes of dissatisfaction, primarily pointing towards the need for renovation and better maintenance. Several guests found the hotel's interior and rooms dated with visible wear and tear such as stained carpets, scuffed walls and cracked tiles. Specific complaints included dirty windows, dust in rooms and unvacuumed hallways. The bathrooms were often highlighted for needing repairs and thorough cleaning with instances of mold, rotten doors, dirty floors and faucets.
The external air conditioning units sometimes caused noise disruptions and the temperature in the rooms could be difficult to regulate. Housekeeping standards weren't consistently met with some guests having to request room changes due to cleanliness issues like dusty furniture, dirty linens and uncleaned bathroom facilities.
In summary, while the Hilton London Kensington Hotel did receive positive remarks for the cleanliness and comfort of some rooms, the overall sentiment suggests that the property could benefit greatly from updates and more consistent maintenance to meet the expected Hilton standard.
At Hilton London Kensington Hotel, the warmth and professionalism of the staff consistently stand out. Guests frequently praise the friendliness, helpfulness and attentiveness of the entire team, including reception, concierge and housekeeping. The service is often described as courteous, welcoming and efficient, contributing significantly to positive stay experiences.
The breakfast staff receive specific commendations for their pleasant and accommodating demeanor, making morning meals a delightful part of the stay. The bar and restaurant staff are also noted for their professionalism and friendliness, though there have been occasional mentions of slow service in these areas.
Guests appreciate the extra touches, such as helpful recommendations, prompt handling of requests and a generally responsive attitude towards concerns. The management, including the general and assistant managers, are often highlighted for their efforts in resolving issues and ensuring guest satisfaction.
Despite the overwhelmingly positive feedback, there are isolated mentions of less satisfactory interactions with a few reports of slow, rude or overwhelmed staff at times. These instances, however, seem to be exceptions rather than the rule.
Overall, the staff at Hilton London Kensington Hotel are described as a key asset to the property, enhancing the overall experience with their exceptional service and friendly manner.
The Hilton London Kensington Hotel has a mixed reputation when it comes to its WiFi service. On the positive side, many guests found the WiFi connection to be great with some mentioning that it worked well or was even really good when it was free. In some instances, guests could connect easily via the hotel's Hilton Honors program, while others appreciated that the free WiFi worked fine and was generally decent.
However, numerous reviews also pointed out various issues. Some guests experienced intermittent, unreliable and sometimes very weak WiFi, especially in the lobby. In some cases, the WiFi connection kept disconnecting or was nonexistent in the rooms. There were mentions of the internet requiring additional payment with several users expressing dissatisfaction with the idea of being charged extra—ranging from £12 to over £30 per day—which many found unacceptable, particularly in comparison to other hotels offering free service.
Regarding device charging, the hotel seemed to lag behind in amenities. Guests noted a lack of USB charging points and plugs near the beds, although there were some power outlets and a working socket at the entrance. Complaints about very few outlets and the need for additional charging spots were common, suggesting that some rooms could benefit from better electrical infrastructure.
Overall, while some guests enjoyed a good WiFi experience, the general sentiment suggests that the Hilton London Kensington Hotel has room for improvement in its connectivity offerings and supporting facilities.
The gym at Hilton London Kensington Hotel offers a decent fitness experience for those looking to maintain their workout routine during their stay. The gym features modern equipment and is a good size for a hotel facility, making it a convenient addition for guests. However, some visitors noted that the gym area, located in the basement, could use a bit of an upgrade and didn't find it particularly inviting. Despite being well-equipped, the fitness center has limited accessibility and lacks weight lifting equipment, which may be a disappointment for some fitness enthusiasts. While the gym does its job for a standard hotel workout, it may not fully meet the expectations of more demanding users seeking advanced facilities.
Visitors to the Hilton London Kensington Hotel generally appreciated the availability and convenience of on-site parking, finding it super handy and ideal for the location. Secure parking facilities received positive feedback with some guests highlighting the underground car park as a great feature, aided by helpful staff. The parking spaces, directly near the hotel, added to the location's convenience, eliminating the need to pay congestion charges for some.
However, many guests found the parking fees to be extremely high with numerous mentions of the costs being extortionate and equating to about half the room price. The charges definitely stood out as a significant downside with no guest discounts offered to alleviate the expense.
Despite the high costs, the parking was considered a valuable amenity by many, providing a secure and practical solution for those driving in the busy city of London.
The Hilton London Kensington Hotel offers a convenient location for those looking to explore London's vibrant nightlife. The proximity to underground and bus stations ensures smooth and easy access to central London, making night tours and late-night city adventures effortless. Despite the lively surroundings, the neighborhood maintains a quiet atmosphere by 10 PM, allowing guests to retreat to a peaceful environment after a night out. The combination of accessibility and tranquility makes this hotel a practical choice for both nightlife enthusiasts and those seeking a restful stay.
The Hilton London Kensington Hotel presents a mixed experience for guests in terms of its four-star rating, facilities and services. The hotel is located in a lively area and offers quality limo transport services, which adds a touch of class. Guests have acknowledged the staff's friendliness and some reported clean, well-decorated rooms. The hotel also receives positive remarks for offering great value for money and being a reasonable option among four-star hotels in London.
However, several aspects fall short of the four-star expectations. Many guests feel the hotel does not meet Hilton's reputed standards with some describing it as closer to a three-star level. Specific complaints include small, dark rooms with dated fixtures, poor lighting and noise issues from nearby air and heating plants. These factors contribute to a sense that the hotel is in need of significant renovation.
Overall, while some aspects such as location, staff and transport services are praised, the hotel's aging condition and the quality of the rooms draw criticism with many guests feeling the value offered does not justify the higher pricing typical of a four-star establishment.
The Hilton London Kensington Hotel emerges as an excellent choice for business travelers, offering a multitude of features tailored to meet professional needs. The staff is notably helpful and welcoming, ensuring a smooth and pleasant stay. The hotel boasts great conference facilities, meeting rooms that are well-lit and precisely handled accommodations, making it an ideal venue for business events.
The location is superb with easy access to Tube stations and proximity to key business sites like the BBC TV Centre. The facilities include a business center, car park close to offices and dedicated areas with free WiFi for business use. Meeting rooms are efficiently set up and offer a good atmosphere for discussions and conferences.
Guests appreciate the professional and understanding staff, who are attentive and adept at solving any issues. Efficiency is a standout with quick check-in and check-out processes. Rooms are well-sized with good desk space, suitable for business trips, though some of the equipment may appear slightly dated. Despite occasional wifi issues, the overall feedback suggests it is a great hotel for business stays with a quiet environment conducive to work.
On the whole, Hilton London Kensington Hotel is frequently recommended for its excellent services, professional atmosphere and convenient location, making it a top choice for business travelers.
Hilton London Kensington Hotel offers guests easy access to bus routes and is conveniently located near an underground station, making transportation straightforward. The hotel provides accessible rooms, ensuring that guests with disabilities have accommodations that meet their needs. Clean rooms and comfortable beds are consistently highlighted, pointing to the hotel's commitment to maintaining a good standard of cleanliness and comfort. While there are positive remarks on accessibility for those with specific needs, it should be noted that not all areas, such as certain wheelchair access routes, may be entirely satisfactory for everyone.
The Hilton London Kensington Hotel offers a generally welcoming environment for dogs and dogs are allowed with an extra charge. Though some reviews express confusion about pet policies, they appear to have dog-friendly policies in place. Guests appreciate the inclusive atmosphere, noting the hotel is friendly and welcoming to both children and pets. In addition, amenities such as a bag storage facility by the concierge enhance convenience and security for guests. The hotel also extends thoughtful services, including mocktail welcomes for kids and free drinking vouchers for honeymooners, creating a family-friendly and secure experience for all visitors.
Location Show Map
Location
Guests appreciate the quiet and serene neighborhood, despite being well-connected to bustling city attractions like Notting Hill, Kensington Gardens and Hyde Park. The availability of public transport with bus stops right outside the hotel and tube stations within five minutes' walk, underscores the hotel's accessibility. Many reviews highlight the ease of getting to major events and local destinations, such as the BBC TV Centre, Kensington Palace and the Olympia London.
The area around the hotel is described as beautiful and central, allowing for peaceful walks to nearby parks and markets. While some note that the hotel is technically in Shepherds Bush rather than Kensington, its location offers a great balance of urban access without the heavy traffic commotion typically found in more central zones.
In summary, Hilton London Kensington Hotel excels in offering a quiet yet well-connected location, making it a convenient hub for exploring London’s attractions, attending events and experiencing the city's vibrant culture and shopping.
Breakfast
Dinner
However, several reviews noted some constraints and drawbacks. The restaurant menu was found to be limited and somewhat restricted with certain items occasionally unavailable. Preparation times were also mentioned as an issue with delays causing a less than ideal dining experience for some guests. Despite these challenges, efforts by hotel staff often compensated for the shortcomings, especially during breakfast, where the service was highlighted as exceptional.
Dining at the bar was a recurring theme with guests enjoying the atmosphere and quality, even if the menu options were somewhat limited due to pandemic-related restrictions. Although the evening meals were generally well-received, the restaurant itself was noted to be pricey and the food occasionally bland. Additionally, room service options were limited and not all dietary requirements were consistently met.
Overall, while the Hilton London Kensington Hotel delivers a decent dining experience, particularly with its bar meals and staff service, there are opportunities for improvement, particularly in menu diversity and meal preparation times.
Rooms
However, a significant number of reviews highlighted several areas in need of improvement. The most common complaints focused on the small size of the rooms with some guests comparing them to matchboxes. Many found the décor to be outdated, describing the rooms as tired, worn and in dire need of refurbishment. Issues such as poor temperature control, noisy conditions due to proximity to external air conditioning units or thin walls and dated facilities like old TVs and leaky showers were also frequently mentioned.
Maintenance also appeared to be a recurring issue; guests noted problems like cracked bathroom walls, peeling paint and damaged furniture. Cleanliness was another area of concern with multiple reviews pointing out dirty carpets, uncleaned bathrooms and rooms generally not meeting the expected standards.
Despite the central location and the generally positive interactions with staff, these negative aspects led many guests to believe that the rooms did not offer good value for the price. Overall, while the Hilton London Kensington Hotel provides some comfort and convenience, there is a clear and urgent need for updating and refurbishment to meet the expectations of its guests.
Beds
Cleanliness
However, there are considerable notes of dissatisfaction, primarily pointing towards the need for renovation and better maintenance. Several guests found the hotel's interior and rooms dated with visible wear and tear such as stained carpets, scuffed walls and cracked tiles. Specific complaints included dirty windows, dust in rooms and unvacuumed hallways. The bathrooms were often highlighted for needing repairs and thorough cleaning with instances of mold, rotten doors, dirty floors and faucets.
The external air conditioning units sometimes caused noise disruptions and the temperature in the rooms could be difficult to regulate. Housekeeping standards weren't consistently met with some guests having to request room changes due to cleanliness issues like dusty furniture, dirty linens and uncleaned bathroom facilities.
In summary, while the Hilton London Kensington Hotel did receive positive remarks for the cleanliness and comfort of some rooms, the overall sentiment suggests that the property could benefit greatly from updates and more consistent maintenance to meet the expected Hilton standard.
Staff
The breakfast staff receive specific commendations for their pleasant and accommodating demeanor, making morning meals a delightful part of the stay. The bar and restaurant staff are also noted for their professionalism and friendliness, though there have been occasional mentions of slow service in these areas.
Guests appreciate the extra touches, such as helpful recommendations, prompt handling of requests and a generally responsive attitude towards concerns. The management, including the general and assistant managers, are often highlighted for their efforts in resolving issues and ensuring guest satisfaction.
Despite the overwhelmingly positive feedback, there are isolated mentions of less satisfactory interactions with a few reports of slow, rude or overwhelmed staff at times. These instances, however, seem to be exceptions rather than the rule.
Overall, the staff at Hilton London Kensington Hotel are described as a key asset to the property, enhancing the overall experience with their exceptional service and friendly manner.
Wi-Fi
However, numerous reviews also pointed out various issues. Some guests experienced intermittent, unreliable and sometimes very weak WiFi, especially in the lobby. In some cases, the WiFi connection kept disconnecting or was nonexistent in the rooms. There were mentions of the internet requiring additional payment with several users expressing dissatisfaction with the idea of being charged extra—ranging from £12 to over £30 per day—which many found unacceptable, particularly in comparison to other hotels offering free service.
Regarding device charging, the hotel seemed to lag behind in amenities. Guests noted a lack of USB charging points and plugs near the beds, although there were some power outlets and a working socket at the entrance. Complaints about very few outlets and the need for additional charging spots were common, suggesting that some rooms could benefit from better electrical infrastructure.
Overall, while some guests enjoyed a good WiFi experience, the general sentiment suggests that the Hilton London Kensington Hotel has room for improvement in its connectivity offerings and supporting facilities.
Gym
Parking
However, many guests found the parking fees to be extremely high with numerous mentions of the costs being extortionate and equating to about half the room price. The charges definitely stood out as a significant downside with no guest discounts offered to alleviate the expense.
Despite the high costs, the parking was considered a valuable amenity by many, providing a secure and practical solution for those driving in the busy city of London.
Nightlife
4 Star
However, several aspects fall short of the four-star expectations. Many guests feel the hotel does not meet Hilton's reputed standards with some describing it as closer to a three-star level. Specific complaints include small, dark rooms with dated fixtures, poor lighting and noise issues from nearby air and heating plants. These factors contribute to a sense that the hotel is in need of significant renovation.
Overall, while some aspects such as location, staff and transport services are praised, the hotel's aging condition and the quality of the rooms draw criticism with many guests feeling the value offered does not justify the higher pricing typical of a four-star establishment.
Business
The location is superb with easy access to Tube stations and proximity to key business sites like the BBC TV Centre. The facilities include a business center, car park close to offices and dedicated areas with free WiFi for business use. Meeting rooms are efficiently set up and offer a good atmosphere for discussions and conferences.
Guests appreciate the professional and understanding staff, who are attentive and adept at solving any issues. Efficiency is a standout with quick check-in and check-out processes. Rooms are well-sized with good desk space, suitable for business trips, though some of the equipment may appear slightly dated. Despite occasional wifi issues, the overall feedback suggests it is a great hotel for business stays with a quiet environment conducive to work.
On the whole, Hilton London Kensington Hotel is frequently recommended for its excellent services, professional atmosphere and convenient location, making it a top choice for business travelers.
Accessible
Dog Friendly
No, Hilton London Kensington Hotel doesn't have any pool.
No, a spa isn't available at Hilton London Kensington Hotel.
Yes, Hilton London Kensington Hotel welcomes dogs.
Yes, parking facilities are available at Hilton London Kensington Hotel.
Yes, Hilton London Kensington Hotel has a gym.
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