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Summary of reviewsNestled on the serene waters of Royal Victoria Dock, Sunborn London Yacht Hotel offers an unbeatable location for business and leisure travelers alike, particularly those attending events at ExCel London or the O2 Arena. The hotel’s proximity to public transport via Custom House DLR and the Elizabeth Line ensures easy access to central London, while the stunning views and tranquil setting provide a peaceful retreat.
Guests frequently praise the hotel's overall luxurious ambiance, from the spacious and tastefully decorated rooms to its striking exterior. The rooms, often characterized by their cleanliness, modern amenities and elegant decor, offer a comfortable and unique stay with beautiful river or city views. Heated bathroom floors and powerful showers add a touch of pampering, enhancing the overall guest experience.
Breakfast at the Sunborn London Yacht Hotel receives high marks for its variety and quality with many describing the buffet as delicious and well-organized. The attentive and friendly staff further enrich the dining experience. However, some guests mention issues like long queues, chaotic settings and occasional lapses in food replenishment.
Dinner at the Land's End Restaurant similarly garners positive feedback for its well-presented dishes and scenic setting, though some guests feel that the food and drink prices are high. While many diners enjoy the excellent cuisine, others note that menu options, particularly for vegetarians and vegans, could be more diverse. Service can be inconsistent with some experiencing attentive staff and others facing delays or inattentiveness.
The hotel's cleanliness is consistently commended with rooms and communal areas being meticulously maintained. Guests appreciate the high standard of cleanliness and the efficient housekeeping staff. Despite a few isolated cleanliness issues, the overall consensus celebrates the hotel’s pristine condition.
The WiFi experience is mixed with some praising the strong connection while others report frequent connectivity issues, particularly in specific rooms. This is an area identified for potential improvement.
While nightlife options on the yacht are limited with an early bar closing time and a somewhat lackluster atmosphere, the surrounding area offers various dining and socializing opportunities. The tranquil environment of the hotel is ideal for relaxation, though it may not cater to those seeking vibrant evening entertainment.
The hotel is particularly noted for creating memorable experiences for honeymooners and those celebrating special occasions. Guests highlight the romantic and serene setting, luxurious suites and thoughtful staff gestures, such as special room upgrades and truffle surprises, making it a highly recommended choice for couples.
Conclusively, the Sunborn London Yacht Hotel provides a luxurious, clean and unique experience with friendly staff, excellent amenities and beautiful surroundings, though it has room for improvement in areas such as service efficiency and WiFi connectivity. It stands out as a distinctive and appealing option for visitors to London looking for a memorable stay. Show more
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Hotel for Honeymoon
A unique experience onboard a luxury super yacht docked near Canary Wharf. It offers city views and exquisite cuisine, perfect for a romantic getaway. The Ultimate Romantic Package includes breakfast, a three-course dinner, rose petals, and chocolates.
Luxury Hotel
Romantic Hotel
Hotel near Nightlife Spots
4-Star Hotel
Room Types
Classic Family RoomThis family room features a kingsized bed and sofa bed which can be used to sleep up to 2 children. It also includes a TV with Freeview channels, air conditioning and a Lavazza coffee machine. The en suite shower room has a hairdryer.
Executive Family RoomThis family room, with a king -size bed has a TV with Freeview channels, air conditioning, a Lavazza machine and a private balcony. The en suite shower room has a hairdryer. There is also a sofa which can be used as a sofa bed for up to 2 children.
Classic King Room with River ViewThis king room features a king size bed with view over the river. It also includes a TV with Freeview channels, air conditioning and a Lavazza coffee machine. The en suite shower room has a hairdryer.
Executive King Room with River ViewThis executive room features a king bed with a balcony and river views. It also includes a TV with Freeview channels, air conditioning and a Lavazza coffee machine.
Junior Suite with River ViewThis suite features a king size bed with sofa bed and a room control system with one-touch operations. It also includes a TV with Freeview channels, air conditioning and a Lavazza coffee machine. The en suite bathroom has a hairdryer.
Extras with booking this room includes a complimentary minibar, complimentary still and sparkling water and a private sundeck with river views.
Executive Suite with River ViewThis suite features a king size bed with sofa bed. It also includes a TV with Freeview channels, air conditioning and a Lavazza coffee machine. The en suite bathroom has a hairdryer.
Extras with booking this room includes a complimentary minibar, complimentary still and sparkling water and a private sundeck with river views.
Classic King room with DockviewThis king room features a king size bed and includes a TV with Freeview channels, air conditioning and a Lavazza coffee machine. The en suite shower room has a hairdryer.
Executive Suite with DockviewThis suite features a king size bed with sofa bed. It also includes a TV with Freeview channels, air conditioning and a Lavazza coffee machine. The en suite bathroom has a hairdryer.
Extras with booking this room includes a complimentary minibar, complimentary still and sparkling water and a private sundeck.
Executive King Room with DockviewThis executive room features a king bed with a balcony. It also includes a TV with Freeview channels, air conditioning and a Lavazza coffee machine.
Junior suite with DockviewThis suite features a king size bed with sofa bed and a room control system with one-touch operations. It also includes a TV with Freeview channels, air conditioning and a Lavazza coffee machine. The en suite bathroom has a hairdryer.
Extras with booking this room includes a complimentary minibar, complimentary still and sparkling water and a private sundeck.
Double RoomThis double room features a king size bed with dockviews. It also includes a TV with Freeview channels, air conditioning and a Lavazza coffee machine. The en suite shower room has a hairdryer.
Guest Reviews
8.3
Very Good
Location
Nestled on the serene waters of Royal Victoria Dock, Sunborn London Yacht Hotel boasts an unbeatable location for anyone attending events at the nearby ExCel London or the O2 Arena. This unique floating hotel provides spectacular views of the river and city, adding a luxurious touch to your stay. Conveniently positioned just a short walk from Custom House DLR and the Elizabeth Line, guests can easily access central London, making it an ideal spot for both business and leisure travelers.
The hotel's proximity to tight-knit public transportation ensures seamless commutes, whether heading to a conference, concert or exploring iconic attractions via the Emirates cable car. Restaurants and cafes dot the vicinity, offering plenty of options for dining and socializing. Furthermore, the stunning setting along the docks creates a peaceful retreat away from the city's hustle and bustle.
From spacious river-view rooms to the nostalgic charm of staying on a yacht, Sunborn London offers a unique and memorable experience. The combination of exquisite location, excellent amenities and easy access to London's hotspots makes it a perfect choice for visitors seeking something truly special.
Breakfast
Guests at the Sunborn London Yacht Hotel have had a varied experience with breakfast. Many highlight the positive aspects, noting that the breakfast buffet is delicious with a wide range of options and excellent quality. Words like "great", "amazing", "superb" and "fantastic" frequently appear in the reviews. Guests appreciated the plentiful and well-organized layout, enjoying the food's variety and how it set them up for the day. The friendly and accommodating staff also received praise, enhancing the dining experience.
However, some criticisms also emerged. Common issues included long queues, chaotic settings and insufficient food replenishment, which marred the overall experience. Several guests commented on the limited healthy options and the occasional lukewarm temperature of the hot food. There were also occasional complaints about specific food items, such as overcooked eggs or cold plates. High prices for the breakfast relative to its overall quality and selection were a concern for some guests as well.
In summary, while many guests were pleased with the breakfast offerings at Sunborn London Yacht Hotel, citing variety and quality, there were notable areas for improvement, particularly in service efficiency and food temperature.
Dinner
When it comes to dining at the Sunborn London Yacht Hotel, the experiences are quite varied. Many guests rave about the quality of the food, describing dishes as delicious, superb and well-presented. Dining in the Land's End Restaurant, in particular, receives high praise for its excellent food and beautiful setting. Breakfasts are generally well-received with a nice buffet selection appreciated by many.
However, there are noticeable downsides. Many guests feel that food and drink prices are excessively high with several remarks on overpriced cocktails and wines. The menu options are often described as limited with particular criticism for the lack of vegetarian and vegan choices. Some diners found portions to be small and certain meals, not freshly prepared. A few guests also noted instances of overcooked or underwhelming dishes.
Service at the restaurant and bar can be hit or miss. While some visitors praise the friendly and efficient staff, others encountered delays in service and inattentive waitstaff. Issues like long waits for drinks and feeling rushed during meals were highlighted as areas needing improvement. Additionally, securing a dinner reservation can be challenging and the overall high cost is a frequently mentioned concern.
Overall, while many diners enjoy the food and the high standards of the restaurant, consistent service and cost-related issues present significant areas for improvement.
Rooms
Nestled in a charming floating setting, the 'Sunborn London Yacht Hotel' offers an array of tastefully decorated rooms that captivate guests with their spaciousness and modern amenities. The rooms, often described as immaculate and exceptionally large, provide a comfortable stay with beautiful decor, massive beds and good facilities. Many guests appreciated the clean and well-maintained spaces with some rooms even featuring stunning views of the river or city from private balconies.
The aesthetic of the rooms ranges from classic elegance to modern chic, contributing to the overall luxurious ambiance. The heated bathroom floors and powerful showers add to the pampering experience. Rooms are equipped with functional amenities such as coffee machines (though occasionally problematic), spacious storage and comfortable seating areas.
However, a few noted that the rooms felt a bit dated and minor maintenance issues like rust around windows, iron burns on carpets or faulty air conditioning occasionally detracted from the experience. Despite these minor inconveniences, the overall consensus highlights the rooms' comfort, cleanliness and space.
Guests particularly enjoyed the unique concept of staying on a yacht, which offers a blend of tranquility and novelty. The reflections of city lights on the water, combined with the cozy and serene environment, provide a delightful ambiance for a memorable stay. With excellent room service, friendly staff and a range of room sizes and types to suit different needs, the 'Sunborn London Yacht Hotel' delivers a distinctive and enjoyable retreat.
Beds
The reviews highlight a mixed but generally positive experience regarding the beds at the Sunborn London Yacht Hotel. Most guests praised the beds for being large, often described as enormous or king-size and emphasized their comfort. Additionally, there were frequent mentions of the beds being very comfortable, super comfy and providing a great night's sleep.
A number of guests appreciated the luxurious feel and quality furnishings of the rooms. The bedding was considered soothing and the lighting comfortable, contributing to an overall restful experience. Some guests even noted the availability of sofa beds and spoke highly of their comfort as well.
However, a few reviews mentioned that some double beds were made up of two singles pushed together, which created an uncomfortable gap in the middle. This, along with occasional complaints about hard or lumpy pillows and thin mattresses, led to some discomfort for certain guests. Instances of specific beds being too soft or having dips that affected sleep quality were also noted.
Despite these occasional drawbacks, the consensus leans towards the hotel offering generally spacious, clean and very comfortable sleeping arrangements that contribute positively to the overall guest experience.
Cleanliness
Sunborn London Yacht Hotel has garnered a strong reputation for its high levels of cleanliness, making it a top choice for travelers seeking a pristine environment. Guests repeatedly praised the spacious, spotless rooms that evoke the feel of a cruise liner. Many reviews highlighted the immaculate condition of the rooms, describing them as beautifully decorated, very clean and well-maintained. The communal areas, including corridors and bathrooms, are also consistently clean and tidy, adding to the overall positive experience.
The hotel’s cleaning staff were noted for their attentiveness and efficiency, ensuring that rooms and facilities remained in top condition. Positive remarks about the general cleanliness extended to the fitness area and the well-kept surroundings of the yacht. Despite a few isolated incidents of cleanliness issues, such as dirty food trays or occasional unclean bathroom tiles, the overwhelming consensus is that the hotel maintains excellent standards of cleanliness across the board.
In addition to cleanliness, guests appreciated the spacious and comfortable rooms with large, comfy beds and ample amenities. The welcoming and polite staff further enhanced their stay, contributing to the hotel's inviting and luxurious atmosphere. The Sunborn London Yacht Hotel provides a clean, comfortable and stylish retreat, making it an appealing option for visitors to London.
Staff
The reviews of the Sunborn London Yacht Hotel frequently highlighted the staff's friendly, helpful and professional demeanor. The majority of guests found the employees kind, welcoming and accommodating, noting exceptional customer service, especially at check-in and reception. Several guests went out of their way to mention specific staff members who provided outstanding assistance and made their stay memorable.
However, there were instances where staff behavior fell short, particularly among some bar staff who were described as slow, unhelpful or even rude. A few guests also encountered issues with technology and check-in procedures but stated that staff members generally resolved these problems efficiently.
Overall, the exceptional service from the hotel staff stood out in most reviews, contributing significantly to positive guest experiences. Despite a few isolated negative incidents, the general consensus celebrates the staff for their amiable and attentive approach, ensuring a pleasant and welcoming atmosphere at the Sunborn London Yacht Hotel.
Wi-Fi
Guests at the Sunborn London Yacht Hotel have shared varied experiences regarding the WiFi connectivity. Positive feedback highlights that the WiFi was strong and reliable, good and functional with some guests noting that it facilitated smooth streaming on their TV. However, many visitors reported issues, describing the WiFi as poor, slow and frequently disconnecting. Specific rooms, such as 2025 and 1045, seemed to face significant connectivity challenges. The WiFi connection often led to dropped calls and unreliable service, impacting their overall experience. While the hotel offers free WiFi, its quality and consistency appear to be areas needing improvement based on guest reviews.
Nightlife
The nightlife experience around the Sunborn London Yacht Hotel, based on guest reviews, presents a mix of positives and drawbacks. Guests appreciate the peaceful ambiance that allows for a guaranteed good night's sleep, making it an excellent choice for those seeking relaxation. The bar and restaurant areas are generally well-regarded with fabulous views and a pleasant atmosphere for evening drinks, often overlooking the Thames.
However, there are concerns about the lack of vibrancy and entertainment on-site. Many guests felt that the bar service was slow and found it disappointing that the bar closed too early, often around 11 PM. This early closure proved inconvenient for those returning late from outings. The bar environment was described as lacking atmosphere and music with some noting that the lighting might not be suitable for individuals with epilepsy.
Consequently, the nightlife options within the hotel itself are somewhat limited. Although there are plenty of bars and places to eat within easy walking distance, many were described as either closed or very empty, impacting the overall atmosphere. The bar's pricing was also a point of contention with drinks considered overpriced by several guests.
In summary, while the Sunborn London Yacht Hotel offers a tranquil and picturesque setting with satisfactory dining options, it might not cater to those looking for lively nightlife or extensive evening entertainment on-site.
Honeymoon
The Sunborn London Yacht Hotel is often praised as a superb destination for honeymooners and special occasions. Many guests note the beautiful, romantic atmosphere that makes it an ideal location for anniversaries and birthday celebrations. The tranquil setting along the waters of Exeter adds to the charm and soothing ambiance, enhancing the overall experience.
Guests have highlighted the spacious and luxurious honeymoon suites with some mentioning upgrades to rooms with balconies as an added touch for their celebrations. The romantic views and the luxurious yet calm environment make it a perfect spot for wedding photos and other special moments.
The hotel staff's attention to special requests, such as arranging surprises for newlywed couples, often goes above and beyond with thoughtful touches like truffles being a frequent mention. This level of service, combined with the romantic and fantastical setting, contributes to a unique and unforgettable experience.
Overall, the Sunborn London Yacht Hotel comes highly recommended for those looking to celebrate significant milestones in their relationships. Guests frequently express their desire to return for future honeymoons, anniversaries or simply a romantic getaway, reinforcing its reputation as an excellent choice for couples seeking a memorable and luxurious stay.
Luxury
Sunborn London Yacht Hotel delivers a distinct blend of luxury and uniqueness that sets it apart from typical accommodations. Guests repeatedly highlight the yacht's stunning design and extravagant appearance, which create an atmosphere akin to feeling like royalty. The interior decoration is described as luxurious, elegant and well-maintained, ensuring a consistently high standard throughout the stay.
The luxurious suites with their beautiful decor and opulent furnishings, provide a comfortable retreat, complemented by lovely views of the Thames and Docklands. Many guests appreciated the quiet, peaceful ambiance that pervaded the yacht, enhancing the overall sense of exclusivity.
Service at the Sunborn London Yacht Hotel is exceptional with friendly and attentive staff contributing to the high-end experience. Dining is also a highlight with delicious meals often mentioned as part of the superb service. The choice of location adds another layer of luxury, offering picturesque views and easy access to notable London landmarks.
Although a few guests felt that some areas did not entirely meet their luxury expectations, the overall sentiment praised the yacht's unique, cruise-ship style as a key component of its charm. The experience is highly recommended for those seeking a luxury getaway, whether for a romantic escape, a honeymoon or simply a break from the ordinary.
For those looking to indulge in a touch of extravagance, the Sunborn London Yacht Hotel offers an unforgettable experience, blending high-class comfort with the uniqueness of a yacht stay, making it well worth the visit.
Romantic
Nestled perfectly for post-concert retreats and nestled close to romantic dining options near Excel, the Sunborn London Yacht Hotel offers an enchanting atmosphere ideal for couples seeking a serene and memorable escape. The yacht’s atmosphere exudes tranquility and romantic charm, making it an impeccable choice for various special occasions, including honeymoons, anniversaries and birthdays.
Guests praised the hotel's unique ambiance with the romantic environment amplified by thoughtful details like music played by a pianist on Valentine's Day and birthday celebration packages set up in the rooms. The decor was noted for being not only appealing but secure, ensuring a peaceful and worry-free stay.
Couples can enjoy stunning views from the river-view suites, creating a delightful backdrop for romantic evenings and spectacular wedding photographs. The yacht offers a calming and quiet retreat, perfect for those looking to celebrate love in a serene setting. Visitors also appreciated the luxurious spa experience, which added an extra layer of relaxation to their romantic getaway.
Whether celebrating a partner’s birthday, a wedding anniversary or simply indulging in a romantic night away, the Sunborn London Yacht Hotel impressed with its unique charm and romantic setting. With its friendly atmosphere and luxurious amenities, it provides a memorable and special experience that many guests have described as perfect for a romantic getaway.
No, Sunborn London Yacht Hotel doesn't have any pool.
No, a spa isn't available at Sunborn London Yacht Hotel.
No, Sunborn London Yacht Hotel doesn't allow dogs.
No, parking facilities aren't available at Sunborn London Yacht Hotel.
No, Sunborn London Yacht Hotel doesn't have a gym.