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Summary of reviewsNestled in the heart of Kensington, The Queens Gate Hotel enjoys an enviable location that guests consistently praise. The proximity to iconic venues such as the Royal Albert Hall, Hyde Park and an array of museums makes it ideal for cultural enthusiasts and families alike. Surrounded by charming streets, embassies and a variety of dining and nightlife options, this hotel provides both a peaceful retreat and a vibrant base for exploring London. Excellent public transport links further enhance its accessibility, making it a perfect choice for both business and leisure travelers.
Breakfast at The Queens Gate Hotel is a highlight for many guests, earning accolades for its excellent, diverse and freshly prepared offerings. The buffet, complete with gluten-free options, freshly squeezed juices and a mix of hot and cold items, is particularly appreciated for its quality and constant replenishment. Though occasional service issues are noted, the friendly and efficient breakfast staff receive high praise for their service, making the breakfast experience delightful and well worth the cost.
Dinner experiences are generally positive with many guests appreciating the quality and presentation of the food, especially the dishes like perfectly cooked steak and the delicious cocktails. The small, well-curated menu and the bar's ambiance receive commendations, despite some noting steep prices and limited vegetarian options. Nonetheless, the overall dining experience, characterized by memorable meals and excellent service, enhances the hotel's appeal.
The hotel's rooms are frequently lauded for their spaciousness, modern aesthetics and cleanliness. Guests enjoy comfortable beds, high-quality linens and well-appointed amenities such as coffee machines and luxurious toiletries. Though some single or standard rooms are perceived as small or outdated, the majority find their accommodations charming and comfortable, often benefiting from room upgrades to larger, more luxurious spaces. The high standards of cleanliness throughout the hotel, including common areas and bathrooms, contribute significantly to guest satisfaction.
Staff at The Queens Gate Hotel are often highlighted as one of its best assets with numerous reviews praising their friendliness, professionalism and attentive service. Specific employees are frequently mentioned for going above and beyond to ensure a pleasant stay, making guests feel welcomed and well-cared for. This exceptional service extends to all areas, from the reception to the dining rooms, reinforcing the hotel's reputation for excellent customer service.
Free Wi-Fi at the hotel generally meets the needs of guests, offering fast and reliable connections. While some have experienced occasional issues with signal strength or connectivity, most find the internet service sufficient for their needs.
The gym facilities receive mixed reviews with guests appreciating the well-equipped and clean environment despite some finding it small and occasionally overheated. The fitness center, though compact, generally meets the requirements of those looking to maintain their workout routines while traveling.
Families find The Queens Gate Hotel particularly accommodating with family rooms, suites and child-friendly amenities enhancing their stay. The prime location near family-friendly attractions and the welcoming atmosphere created by the staff make it a reliable choice for family trips.
Overall, The Queens Gate Hotel stands out for its prime location, excellent breakfast, comfortable rooms and exceptional staff, making it a highly recommended choice for travelers seeking a delightful stay in London. Improvements in areas like room size consistency, vegetarian dining options and Wi-Fi stability could further enhance the guest experience, but the hotel's strengths in key aspects ensure a memorable visit for most. Show more
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Categories
Luxury Hotel
Historic Hotel
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Gym
4-Star Hotel
Room Types
Single RoomThe air-conditioned single room features a flat-screen TV with cable channels, a minibar, a coffee machine and a wardrobe. The unit has 1 bed.
Townhouse Executive Super King RoomThe air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a coffee machine, a wardrobe as well as a quiet street view.
Deluxe Executive RoomThis superior king room includes an en-suite bathroom with a hairdryer. The room offers air conditioning, WiFi, a minibar, tea and coffee making facilities, a wardrobe, a flat-screen TV, a desk and a safe.
Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a coffee machine, a wardrobe as well as a quiet street view.
Deluxe Queen RoomThis deluxe queen room includes an en-suite bathroom with a hairdryer. The room offers air conditioning, WiFi, a minibar, tea and coffee making facilities, a wardrobe, a flat-screen TV, a desk and a safe.
Deluxe Club RoomThis deluxe room includes an en-suite bathroom with a hairdryer. The room offers air conditioning, WiFi, a minibar, tea and coffee making facilities, a wardrobe, a flat-screen TV, a desk and a safe.
Deluxe Triple RoomThis deluxe triple room includes an en-suite bathroom with a hairdryer. The triple room offers air conditioning, WiFi, a minibar, tea and coffee making facilities, a wardrobe, a flat-screen TV, a desk and a safe. The unit offers 3 beds.
Deluxe Twin RoomThe air-conditioned twin room provides a flat-screen TV with cable channels, a minibar, a coffee machine, a wardrobe as well as a quiet street view. The unit offers 2 beds.
Guest Reviews
8.4
Very Good
Location
Nestled in the heart of Kensington, The Queens Gate Hotel enjoys an enviable location that guests consistently praise. Positioned just a short walk from the Royal Albert Hall, it is ideal for those attending concerts or events at this iconic venue. The nearby Natural History Museum, Science Museum and Victoria and Albert Museum are also within easy reach, making it a prime spot for cultural enthusiasts.
The hotel's proximity to Hyde Park and Kensington Gardens provides ample opportunity for leisurely strolls and outdoor activities, while excellent public transport links, including multiple tube stations, make exploring London effortless. The neighborhood itself is described as beautiful, peaceful and safe, offering a calm retreat from the hustle and bustle of the city center.
Surrounded by charming streets, embassies and an array of dining options, The Queens Gate Hotel situates guests in one of the most attractive areas of London. Whether visiting for business or pleasure, this hotel provides a perfect base with its excellent location, comfortable accommodations and welcoming staff, ensuring a delightful stay for all who choose to visit.
Breakfast
The Queens Gate Hotel in London receives overwhelmingly positive feedback for its breakfast offerings, as noted by many satisfied guests. Highlights include frequent mentions of an excellent and superb breakfast experience, often described as amazing or exceptional. The breakfast buffet, in particular, stands out for its diverse and generous selection, catering to various dietary needs, including gluten-free options. Freshly prepared dishes, including freshly squeezed orange juice, freshly made pastry and a good mix of hot and cold options, contribute to the breakfast's high quality.
Guests appreciate the wide variety of choices available every morning, describing the offerings as plentiful and well-presented. The buffet style is often praised for being constantly replenished, ensuring that items are always available and fresh. Despite COVID-19 restrictions, the hotel's management of breakfast service has been praised for maintaining high standards of quality and variety.
However, there are occasional criticisms, such as issues with the temperature of some cooked items and occasional slow service due to staffing challenges. Nevertheless, friendly and efficient breakfast staff frequently receive accolades for their service. The value for money aspect of the breakfast is often highlighted with many guests deeming it well worth the additional cost.
Overall, breakfast at The Queens Gate Hotel is a standout feature that significantly enhances the guest experience. It is consistently described as delightful, delicious and worth every penny, solidifying its reputation as one of the hotel's key strengths.
Dinner
Guests generally appreciated the dining experience at The Queens Gate Hotel, particularly highlighting the hotel bar as a pleasant evening venue. Many reviews praised the quality, presentation and taste of the food with special mentions of perfectly cooked steak, delicious cocktails and excellent evening meals. The small, but highly recommended menu impressed diners, providing a variety of flavors with freshly cooked and hot dishes like roast chicken with tarragon and white wine sauce and sweet potato fries.
The bar food and snacks were noted as delicious and of good quality, though some guests felt the bar prices were steep. Breakfasts also received positive feedback for their quality and variety. The tapas menu and snack options at the q-bar/bistro were particularly popular among patrons.
However, a few criticisms emerged, including slow service at times, limited menu choices and the small dining space in the restaurant. Some found the quality of the food to be inconsistent, describing it at times as average or lacking flair. Additionally, issues like the absence of a full room service menu and poor options for vegetarians and those requiring gluten-free meals were noted.
Overall, while there were some hiccups, the majority of guests found their dining experience at The Queens Gate Hotel to be very good with many memorable meals and excellent service.
Rooms
The Queens Gate Hotel garners positive feedback for its spacious, recently refurbished rooms, boasting modern aesthetics and meticulous cleanliness. Guests appreciated the comfortable, well-appointed rooms featuring high ceilings, beautiful views and excellent amenities like air conditioning control, coffee machines and complimentary tea/coffee. The ample, fresh bathrooms, often equipped with toiletries from White Company and L’Occitane, were also a highlight. Rooms were recognized for their comfort, featuring fluffy towels, comfortable beds with crisp linens and quiet, pleasant atmospheres. Several guests benefitted from room upgrades, enjoying larger, more luxurious accommodations.
However, some rooms, particularly single or standard ones, were noted to be small, cramped and occasionally outdated with worn fixtures. Issues like limited plug points, small showers, thin walls leading to noise disturbances and occasional heating problems were mentioned. Despite these, the hotel's excellent location, friendly service and overall functionality made it a preferred choice for many. Improvements in soundproofing, room size expectations and timely room availability would enhance the guest experience further. Overall, The Queens Gate Hotel provides a charming and comfortable stay with beautifully decorated rooms that cater well to guests' needs.
Beds
The beds at The Queens Gate Hotel received mixed reviews from guests. Many guests praised the beds for being extremely comfortable, spacious, clean and well-arranged. Descriptions such as "super comfy," "very comfortable," and "massive comfortable beds" were common with several appreciating the excellent quality of bedding and towels. Some guests highlighted the presence of good pillows and large beds as key positives.
However, not all feedback was glowing. A number of guests found the beds to be overly firm or hard with some describing the mattresses as uncomfortable or even poor quality. Firm pillows also seemed to be an issue with various guests expressing a preference for softer options. There's a recurring mention of the beds being too short or narrow for some travelers' comfort.
While many highlighted the comfort and cleanliness, it's clear there are areas needing improvement, particularly regarding the firmness and quality consistency of mattresses and pillows. Overall, for most visitors, the sleeping arrangements were satisfactory, but enhancements could elevate the guest experience further.
Cleanliness
The Queens Gate Hotel boasts an impressive standard of cleanliness, frequently described as spotlessly clean and very well-maintained throughout the premises. Guests consistently highlight the comfort and cleanliness of the rooms with particular praise for their modern and cozy design. Beds are often noted as clean and comfortable, contributing to a pleasant stay.
Common areas, including the bathrooms, maintain a high level of hygiene. The hotel is described as clean, inviting and well-equipped, adding to the overall guest satisfaction. Some reviews mention that the hotel remains clean despite being in need of some redecoration, indicating strong housekeeping efforts.
The housekeeping service is generally attentive and consistent, ensuring the rooms are serviced daily. Despite a few isolated comments about less satisfactory experiences, the majority find the cleanliness of the hotel to be exceptional. The presence of clean, fluffy towels and new toiletries enhances the overall experience, alongside the staff's friendly and helpful demeanor.
There are occasional criticisms regarding cleanliness in some specific areas or aspects, such as dusty rooms or worn-out decor, but these are outliers in an otherwise positive consensus. Overall, The Queens Gate Hotel is appreciated for its immaculate condition, making it a clean and comfortable choice for travelers.
Staff
The Queens Gate Hotel is frequently praised for its exceptionally friendly and helpful staff. Guests consistently highlight the amazing and attentive service provided by everyone, from the reception to the doormen. The staff's politeness, professionalism and efficiency are often noted with many reviews mentioning specific employees like Joshua, Jerry, Valeria, Delia and May, who went above and beyond to make the guests' stay memorable.
Visitors commend the warm welcomes, lovely greetings and courteous behavior exhibited by the entire team, including the breakfast, bar and restaurant staff. The reception team is repeatedly acknowledged for being efficient and always ready to assist, providing a seamless check-in and check-out experience. The accommodating nature of the staff, willingness to help with luggage and overall supportive attitude are frequently mentioned as highlights of guests' experiences.
The hotel staff's ability to make guests feel at home, including families with small children, is particularly appreciated. The personal service, combined with a knowledgeable and professional approach, ensures that guests enjoy a comfortable and pleasant stay. The Queens Gate Hotel clearly prioritizes exceptional customer service, as reflected in the glowing reviews about the sociable and engaging staff.
Wi-Fi
Guests of The Queens Gate Hotel have generally positive things to say about the hotel’s Wi-Fi. Many reviewers appreciate that the Wi-Fi is fast, reliable and free of charge, emphasizing its quick and stable connection. Descriptions such as excellent, good, consistent and fine were frequently used to praise the hotel's internet service. It appears that for a majority of guests, the Wi-Fi service met their needs effectively, enabling smooth browsing and connectivity throughout their stay.
However, some guests did experience issues with the Wi-Fi. Complaints included unstable connections, weak signals in rooms, slow speeds at times and occasional difficulty accessing the network. Several guests even noted that the Wi-Fi was not working well throughout the building or that they had to make multiple attempts to connect. In some instances, the Wi-Fi signal was reported to drop frequently or stop working entirely before checkout. Though these negative experiences were not universal, they highlight areas for potential improvement in the overall Wi-Fi service.
Overall, while the internet service at The Queens Gate Hotel is frequently praised for its speed and reliability, there is room for enhancement to ensure a consistently excellent experience for all guests.
Gym
The gym at The Queens Gate Hotel receives mixed reviews with many guests appreciating its positive aspects. Several visitors describe the gym as great and commend the facilities, noting that it is well-equipped with ellipticals, bikes, treadmills and weights, providing a good workout environment. Cleanliness of the gym is highlighted, contributing to its appealing atmosphere. However, some reviews mention that the gym is small and can be hot, which may deter those looking for a more spacious or cooler workout area. Despite these concerns, the gym generally meets the needs of most guests for their fitness routines.
Family
The Queens Gate Hotel is an excellent choice for families visiting London. Its prime location provides easy access to popular attractions such as the Royal Albert Hall, just a short walk away and nearby museums like the Science Museum and the Natural History Museum, making it an ideal base for family trips. The hotel's proximity to Hyde Park, Kensington Gardens and convenient public transportation options ensure that exploring the city is a breeze.
The hotel offers a range of family-friendly amenities including family rooms and suites, a kids pool and dedicated child care staff. Guests appreciate the spacious, modern and comfortable rooms with some accommodations designed specifically for families of five. The hotel also caters well to children with offerings such as kids' breakfast and separate spaces for twin beds in family rooms.
Super friendly and helpful staff contribute to a welcoming atmosphere, making it a reliable choice for family gatherings and repeat visits. Families traveling with young children will find the environment safe, bolstered by the presence of many nearby embassies. Overall, The Queens Gate Hotel stands out as a great option for those seeking a comfortable, convenient and family-friendly stay in London.
Nightlife
The Queens Gate Hotel enjoys a prime location that offers guests vibrant nightlife options. Positioned centrally, the hotel is a stone's throw away from numerous bars, clubs and local nightlife venues, making it a fantastic base for those looking to explore the city's nocturnal scene. The area is lively, featuring plenty of bars and restaurants that contribute to its great vibes. Additionally, the proximity to landmarks such as Hyde Park, the Royal Albert Hall and various museums adds to the hotel's appeal for both cultural and leisure activities. The combination of good accommodation and access to nightlife makes it a highly recommended spot for visitors aiming to experience the best of the local scene.
4 Star
The Queens Gate Hotel elicits a mixed reception regarding its four-star rating and overall experience. On the positive side, many guests commend the hotel for its exceptional quality and professionalism, deeming it a quality hotel that meets four-star expectations. The hotel's prime location in central London is also highlighted, contributing to its appeal. Visitors appreciate the historic building, characterful ambiance and elegant decor, which enhance the overall aesthetic appeal. The hotel is described as clean, friendly and professional, providing a comfortable and pleasant stay.
Guests laud the overall amenities, considering them to be well beyond four-star expectations and expressing satisfaction with the value for money, especially given the central location. Rooms are noted to be in four-star condition, contributing to a generally positive experience.
However, not all feedback is glowing. Some guests feel the hotel falls short of the four-star standard, citing issues such as the small size and poor furniture of the rooms and a lack of expected amenities like bathrobes and slippers. Cleanliness levels have also been inconsistent with a few guests noting that some areas were not as pristine as one would expect from a four-star establishment. Additionally, the quality of the food has been criticized with some reviewers deeming it far below four-star quality and pointing out the need for refurbishment.
In summary, while The Queens Gate Hotel shines in aspects like location, service and historical charm, there are areas—particularly room comfort, amenities and food quality—that warrant improvement to consistently meet the expected four-star standards.
Business
The Queens Gate Hotel emerges as an excellent option for business travelers seeking efficiency and comfort. With a seamless blend of work and leisure amenities, the hotel earns high marks for its well-suited infrastructure tailored specifically to meet the needs of business guests. The staff is noted for being very welcoming and efficient, ensuring that any business-related needs are promptly and professionally addressed.
Business travelers will appreciate the variety of facilities available, including good meeting rooms and efficient business amenities. Rooms are described as organized and well-equipped, featuring good work desk spaces that make it easier to stay productive. The location is also highlighted as ideal for work, offering a quieter environment conducive to getting tasks done without distractions.
Moreover, the hotel provides reliable Wi-Fi and boasts a conference room, further enhancing its appeal to professionals. Positioned perfectly for access to the Albert Hall and other key locations, it cements itself as a top choice for those traveling for business.
In summary, The Queens Gate Hotel is highly recommended for business guests, offering a perfect blend of essential services and strategic location, making it an ideal spot for business trips and work-related stays.
Historic
The Queens Gate Hotel is praised highly for its historical significance and charm. Many reviews highlight the beautiful historic site and the Victorian style that permeates the traditional architecture of the building. Guests repeatedly appreciate the hotel's lovely historic location, which places them close to renowned sites such as Hyde Park and various museums. The hotel itself is described as a historic building with charming historical emphasis, providing an authentic sense of old heritage. Visitors enjoy the historical architecture and are delighted by the nice historical rooms, which contribute to the overall historic charm of the hotel. The perfect Kensington style building effectively encapsulates the historical essence of the area, making it an ideal choice for history enthusiasts and admirers of traditional architecture alike.
Luxury
The Queens Gate Hotel offers a luxurious and high-end experience to its guests. The beautifully decorated, contemporary hotel exudes a modern and smart vibe, providing a plush and soothing ambiance throughout. The rooms are spacious and comfort-packed, featuring high-quality furnishings and luxury amenities that ensure a premium experience. Guests frequently highlight the luxurious bathrooms and bedding, which contribute to the upscale feel of their stay. The hotel also features a cozy bar and a well-maintained environment that enhances comfort. With luxurious greetings and occasional free upgrades, the stay feels notably opulent. Overall, the Queens Gate Hotel delivers an elegant and super classy atmosphere, making it a top choice for those seeking a touch of luxury in their accommodations.
Romantic
The Queens Gate Hotel provides an inviting romantic atmosphere perfect for couples seeking a memorable getaway. The serene and peaceful surroundings add a layer of tranquility, ideal for a cozy time together. Many guests have enjoyed private dinner options, which contribute to a more intimate setting for celebrations such as anniversaries and honeymoons. The hotel staff's thoughtful gestures, like welcoming guests with fruit platters for special occasions or complimentary upgrades and treats such as cheesecake, enhance the romantic experience.
Couples can take pleasure in lovely breakfasts and cherished anniversary touches that add to the charm. The hotel is well-suited for romantic escapes, offering rooms suitable for candlelight dinners. Additionally, there are opportunities for romantic strolls nearby, perfect for creating lasting memories. The beautiful setting makes it a great choice for couples celebrating milestones, including weddings and anniversaries. Overall, The Queens Gate Hotel is a wonderful choice for those looking to enjoy a romantic stay.
No, The Queens Gate Hotel doesn't have any pool.
No, a spa isn't available at The Queens Gate Hotel.
No, The Queens Gate Hotel doesn't allow dogs.
No, parking facilities aren't available at The Queens Gate Hotel.