Enjoy Santiago
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Summary of reviewsEnjoy Santiago is celebrated for its stunning location, offering breathtaking views of the mountains and valley, making it an ideal retreat for those seeking tranquility and natural beauty. The hotel's architecture and spacious rooms are praised for their modern design and comfort, providing guests with a serene environment to unwind. The proximity to Santiago and the convenience for travelers venturing into Argentina further enhance the appeal of this picturesque setting.
The breakfast experience is generally well-received, with guests appreciating the variety and taste, although there are minor concerns regarding specific dietary options and consistency. Similarly, the dining facilities receive mixed reviews, with praise for the exquisite taste of the food and drinks, despite limited menu options and occasional long waits.
The rooms stand out for their spaciousness and comfort, featuring beautiful views and modern amenities, though minor maintenance issues have been noted. Cleanliness is a mixed aspect, with some guests appreciating the neatness of the rooms, while others highlight areas needing improvement, including the pool and spa facilities.
The staff at Enjoy Santiago generally earns accolades for their attentiveness and friendliness, particularly in the sauna and gym areas, although there are isolated concerns about the reception staff's disposition.
The spa and pool facilities offer a relaxing environment with well-maintained hot tubs and jacuzzis, though some guests noted inconsistencies in temperature and cleanliness. Family-friendliness is limited due to casino proximity and access restrictions for children, which can affect dining options.
Overall, Enjoy Santiago presents a hospitable and inviting atmosphere, with its location and room comfort being significant positives. With attention to certain areas for improvement, it can enhance its guest experience even further.
Categories
The breakfast experience is generally well-received, with guests appreciating the variety and taste, although there are minor concerns regarding specific dietary options and consistency. Similarly, the dining facilities receive mixed reviews, with praise for the exquisite taste of the food and drinks, despite limited menu options and occasional long waits.
The rooms stand out for their spaciousness and comfort, featuring beautiful views and modern amenities, though minor maintenance issues have been noted. Cleanliness is a mixed aspect, with some guests appreciating the neatness of the rooms, while others highlight areas needing improvement, including the pool and spa facilities.
The staff at Enjoy Santiago generally earns accolades for their attentiveness and friendliness, particularly in the sauna and gym areas, although there are isolated concerns about the reception staff's disposition.
The spa and pool facilities offer a relaxing environment with well-maintained hot tubs and jacuzzis, though some guests noted inconsistencies in temperature and cleanliness. Family-friendliness is limited due to casino proximity and access restrictions for children, which can affect dining options.
Overall, Enjoy Santiago presents a hospitable and inviting atmosphere, with its location and room comfort being significant positives. With attention to certain areas for improvement, it can enhance its guest experience even further.
Casino Hotel
Located in Los Andes, Chile, close to Santiago, this hotel offers a casino with various gaming options and a vibrant atmosphere. The hotel includes restaurants, bars and other entertainment options, making it a great option for a complete experience.
Hotel with Swimming Pool
This hotel provides swimming pool facilities for guests. It is located a short distance from Los Andes.
Indoor Pool Outdoor Pool
Hotel with Parking
This hotel offers complimentary parking for guests. It also features multiple swimming pools, a full-service spa, and casino entertainment, providing comprehensive amenities for a relaxing and convenient stay.
Accessible Hotel
This hotel provides facilities for disabled guests and wheelchair access throughout the property. Accessible rooms include bathroom features such as emergency cords and toilets designed for disabled individuals. Upper floors are accessible by elevator.
Hotel with Tennis Courts
Located in Los Andes, this hotel offers tennis facilities and various entertainment options. A great choice for travelers looking for a mix of recreation and relaxation. The hotel provides an enjoyable and active stay.
Hotel with Indoor Pool
Enjoy Santiago features an indoor pool, providing a relaxing environment for guests. It is a full-service hotel with various entertainment options, including a casino. Its location offers a unique blend of leisure and recreation.
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Nestled amidst stunning natural landscapes, Enjoy Santiago boasts a picturesque location with breathtaking views of the mountains and valley. This hotel is ideally situated for those looking to disconnect and relax, offering silence away from city noise and a tranquil atmosphere. Its proximity to Santiago and the airport makes it accessible, while its seclusion in nature encourages a serene retreat.
Guests frequently highlight the beautiful architecture and impressive views from the spacious and comfortable rooms as key aspects of their stay. The hotel’s structure is noted to be modern, with well-decorated rooms and appealing facilities such as a pool and spa, which add to the comfort and relaxation experience.
Its location is particularly valued for its beauty, surrounded by hills, cacti, and native plants. For travelers venturing into Argentina, the position is convenient, offering ease of access across the border. Those visiting the nearby casino also find the location advantageous. Although the services could benefit from some maintenance improvements, the hotel's appeal lies primarily in its tranquil setting and inviting facilities, ideal for couples or solo travelers seeking respite from the hustle and bustle.
The breakfast experience at Enjoy Santiago presents a mixed bag of reviews, with guests frequently highlighting its positives. Many guests appreciated the breakfast for its good quality, variety, and delicious taste. The breakfast buffet is often noted as being well-prepared with a wide range of tasty dishes. Some guests also enjoyed flavorful meals and the convenience of the breakfast hours extending until noon. Additionally, certain reviews point to the breakfast as surpassing expectations in variety and completeness.
However, not all feedback is glowing. Several guests mentioned areas needing improvement, such as a lack of gluten-free options and miss not having coffee beans available. There are mentions of inconsistent quality, with some guests noting that the breakfast has not lived up to its past standards. Concerns were also raised about cleanliness and noise levels during breakfast service. Despite these criticisms, the positive sentiments suggest that Enjoy Santiago offers a generally satisfying breakfast experience, particularly for those valuing variety and taste.
At Enjoy Santiago, the dining experience offers a mix of culinary highlights and areas for improvement. Guests praised the exquisite taste of the food and the delicious drinks available, suggesting that when the quality is good, it truly stands out. For families, the setting is noted as optimal, though many miss the buffet option which contributed to a more varied dining experience. Despite this, the limited menu and long waits are common observations, with only one restaurant typically open, offering few options. Some diners expressed dissatisfaction with certain offerings, describing specific eateries as expensive and lacking in quality. Others pointed out that the imagery on the menu does not accurately represent the dishes served. Overall, while some aspects of the dining can be delightful, broader variety and improvements in quality would greatly enhance the experience.
Guests at Enjoy Santiago have consistently praised the hotel for its spacious and comfortable rooms. Many highlight the generous size of the accommodations, complemented by cozy amenities such as comfortable beds and ample bathrooms. The views from the rooms are often described as beautiful, providing a scenic backdrop to a stay. Modern facilities and spacious layouts, akin to those in other countries, enhance the overall guest experience.
While the cleanliness and comfort of the rooms generally receive high marks, some guests have noted lapses, such as empty minibars and occasional maintenance issues. Despite these minor drawbacks, the hotel’s new facilities, stunning views of the mountains, and overall decor contribute to a very positive experience. The combination of impressive rooms and the quality of other hotel features, like the excellent pool and jacuzzi, make Enjoy Santiago a noteworthy option for those visiting the area.
Enjoy Santiago has garnered mixed feedback regarding the comfort of its beds, with many guests highlighting the positives. The majority have found the beds to be very comfortable, praising their size and the overall comfort they provide. Several reviewers have mentioned the beds as a standout feature, appreciating the quality sheets that contribute to a restful sleep experience. The Enjoy chain is noted for providing very good rooms with beds that match the expectations of comfort.
However, not all guests have been completely satisfied. Some have encountered issues with the mattresses, citing conditions ranging from sagging to being excessively soft or deformed, which detracts from the overall comfort. The quality of the pillows also received criticism due to their hardness and size, impacting a good night's sleep for some visitors. Additionally, minor concerns about bed accessories such as covers have been noted, which can make some guests sweat.
While the beds hold their charm for many due to their comfort and size, there are areas that could benefit from improvements to ensure a consistent experience across all rooms.
Visitors to Enjoy Santiago have expressed a mix of impressions regarding the hotel's cleanliness. While some guests noted exceptional standards of cleanliness and appreciated neat and well-kept rooms, others raised concerns about maintenance and sanitation issues. Areas like the pools, spa, and certain bathrooms were repeatedly mentioned as needing attention; some reviews pointed out mold and unpleasant odors. Amid overlapping complaints about dirty windows and gum on doors, there's a recurring theme that the hotel's overall cleanliness and maintenance require improvement. However, guests recognized the potential for enhancement with a focus on finer details that could elevate the overall guest experience. Despite these concerns, some visitors still appreciated aspects like comfortable rooms and helpful staff, suggesting that with more consistent cleanliness, Enjoy Santiago could offer a more satisfying stay.
Guests of Enjoy Santiago shared mixed reviews regarding the hotel's staff. Several visitors highlighted the attentiveness and friendliness of the staff, expressing appreciation for their willingness to assist throughout the stay. Descriptions of the staff as excellent, kind, and understanding were common, with particular praise for team members in the sauna and gym areas, as well as at the Tagarí restaurant. The employees were often noted for acting promptly and efficiently in resolving issues, showcasing commendable hospitality in a pleasant location.
However, some guests reported less favorable experiences, particularly with the reception staff. Receptionists were described as having poor disposition, lacking service vocation and empathy, with some travelers encountering inflexibility and unfriendliness during check-in. There were instances where the staff seemed overwhelmed due to understaffing, leading to slow service and unmet requests. Overall, while there are notable positives to the interaction with various employees, the reviews suggest that reception staff service quality and organization could benefit from improvement.
Tucked away in the charming natural surroundings of Enjoy Santiago, the spa offers a mixed experience for visitors. Guests have frequently praised it for its value for money, describing the facilities as very nice, super good, and complete—ideal for a relaxing stay. Visitors typically highlight the spa's serene and beautiful environment, with some noting that it provides an opportunity for a real rest.
However, there are concerns about maintenance and cleanliness that detract from the overall experience. While some areas, such as the pools and jacuzzi, receive better feedback for being well-maintained, others mention issues with the men's and women's spa facilities, which at times suffer from problems like dirty water, unpleasant odors, and inadequate cleaning. Additionally, the availability of amenities such as towels and bathrobes could be improved.
Despite these challenges, the spa's hot tubs and warm jacuzzis are noted highlights, making it a good choice for those seeking relaxation in a picturesque setting. With a few improvements, the Enjoy Santiago spa could enhance its appeal and provide an even more satisfying experience for its guests.
Nestled within the inviting landscape of Enjoy Santiago, the pool area stands out as a highlight of the hotel experience. Guests frequently praise the aesthetic appeal of the pool area, noting its beauty and pleasant atmosphere with two designated areas providing varied experiences. Many appreciate the pool's optimal temperature and dimensions, finding it to be comfortable and accommodating.
In addition to the main pool, the facilities include well-maintained hot tubs and a spa, offering visitors a chance to unwind and relax in serene surroundings. The heated pool consistently garners attention for its enjoyable warmth, although some guests have reported inconsistencies in temperature.
Despite the charm of the pools, the area does have room for improvement. A few reviews mention insufficient loungers, making seating availability an issue during busy periods. The cleanliness of the pool has been noted by some as a concern, with reports of cloudy water and occasional pests affecting the experience. Moreover, guests have observed that the pool bar closes relatively early, limiting options for both alcoholic and non-alcoholic refreshments in the evening.
Overall, while there are elements requiring attention, the pool facilities at Enjoy Santiago largely provide a satisfying retreat that complements the comfort of the hotel.
'Enjoy Santiago' may not be ideally suited for families with children based on guest experiences. While there are positive notes about the quality of family dining, access restrictions for children present some challenges. The hotel's proximity to its casino means that children are not permitted in certain areas, including specific restaurants like the buffet and those adjacent to the gaming areas. This has resulted in limited dining options for families, as evidenced by some guests needing to resort to room service. Though dining is a key component of a family-friendly experience, the emphasis on casino-related facilities may diminish the hotel’s appeal for those with young ones in tow.
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Location
Guests frequently highlight the beautiful architecture and impressive views from the spacious and comfortable rooms as key aspects of their stay. The hotel’s structure is noted to be modern, with well-decorated rooms and appealing facilities such as a pool and spa, which add to the comfort and relaxation experience.
Its location is particularly valued for its beauty, surrounded by hills, cacti, and native plants. For travelers venturing into Argentina, the position is convenient, offering ease of access across the border. Those visiting the nearby casino also find the location advantageous. Although the services could benefit from some maintenance improvements, the hotel's appeal lies primarily in its tranquil setting and inviting facilities, ideal for couples or solo travelers seeking respite from the hustle and bustle.
Breakfast
However, not all feedback is glowing. Several guests mentioned areas needing improvement, such as a lack of gluten-free options and miss not having coffee beans available. There are mentions of inconsistent quality, with some guests noting that the breakfast has not lived up to its past standards. Concerns were also raised about cleanliness and noise levels during breakfast service. Despite these criticisms, the positive sentiments suggest that Enjoy Santiago offers a generally satisfying breakfast experience, particularly for those valuing variety and taste.
Dinner
Rooms
While the cleanliness and comfort of the rooms generally receive high marks, some guests have noted lapses, such as empty minibars and occasional maintenance issues. Despite these minor drawbacks, the hotel’s new facilities, stunning views of the mountains, and overall decor contribute to a very positive experience. The combination of impressive rooms and the quality of other hotel features, like the excellent pool and jacuzzi, make Enjoy Santiago a noteworthy option for those visiting the area.
Beds
However, not all guests have been completely satisfied. Some have encountered issues with the mattresses, citing conditions ranging from sagging to being excessively soft or deformed, which detracts from the overall comfort. The quality of the pillows also received criticism due to their hardness and size, impacting a good night's sleep for some visitors. Additionally, minor concerns about bed accessories such as covers have been noted, which can make some guests sweat.
While the beds hold their charm for many due to their comfort and size, there are areas that could benefit from improvements to ensure a consistent experience across all rooms.
Cleanliness
Staff
However, some guests reported less favorable experiences, particularly with the reception staff. Receptionists were described as having poor disposition, lacking service vocation and empathy, with some travelers encountering inflexibility and unfriendliness during check-in. There were instances where the staff seemed overwhelmed due to understaffing, leading to slow service and unmet requests. Overall, while there are notable positives to the interaction with various employees, the reviews suggest that reception staff service quality and organization could benefit from improvement.
Spa
However, there are concerns about maintenance and cleanliness that detract from the overall experience. While some areas, such as the pools and jacuzzi, receive better feedback for being well-maintained, others mention issues with the men's and women's spa facilities, which at times suffer from problems like dirty water, unpleasant odors, and inadequate cleaning. Additionally, the availability of amenities such as towels and bathrobes could be improved.
Despite these challenges, the spa's hot tubs and warm jacuzzis are noted highlights, making it a good choice for those seeking relaxation in a picturesque setting. With a few improvements, the Enjoy Santiago spa could enhance its appeal and provide an even more satisfying experience for its guests.
Pool
In addition to the main pool, the facilities include well-maintained hot tubs and a spa, offering visitors a chance to unwind and relax in serene surroundings. The heated pool consistently garners attention for its enjoyable warmth, although some guests have reported inconsistencies in temperature.
Despite the charm of the pools, the area does have room for improvement. A few reviews mention insufficient loungers, making seating availability an issue during busy periods. The cleanliness of the pool has been noted by some as a concern, with reports of cloudy water and occasional pests affecting the experience. Moreover, guests have observed that the pool bar closes relatively early, limiting options for both alcoholic and non-alcoholic refreshments in the evening.
Overall, while there are elements requiring attention, the pool facilities at Enjoy Santiago largely provide a satisfying retreat that complements the comfort of the hotel.
Family
Yes, Enjoy Santiago has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
Yes, a spa is available at Enjoy Santiago.
No, Enjoy Santiago doesn't allow dogs.
Yes, parking facilities are available at Enjoy Santiago.
Yes, Enjoy Santiago has a gym.
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