The Biltmore Los Angeles
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Summary of reviewsThe Biltmore Los Angeles is a historically significant hotel located in the heart of downtown LA, making it an exceptional base for tourists and business travelers. It boasts proximity to landmarks such as Pershing Square, Walt Disney Concert Hall and The Broad Museum, along with easy access to public transportation. Guests appreciate its walkability to various attractions, shops and dining options, despite some concerns about the surrounding area's condition. The beautiful architecture and historical charm further enhance its appeal.
The breakfast at The Biltmore Los Angeles is generally praised for its quality and taste with a beautiful dining hall and helpful staff enhancing the experience. However, it is often considered expensive and not always included in the accommodation with some guests noting limited and repetitive menu options and occasional service delays.
Dinner options at the hotel are limited, which has led to guest disappointment as the main dining service is often unavailable, especially on Sundays. The bar receives positive feedback for its food and drinks, heightening the dining ambiance with the hotel’s architecture and design. Nonetheless, the lack of a full-fledged dinner restaurant and room service negatively impacts the dining experience.
Guest reviews of the rooms reveal mixed opinions. Positive feedback highlights spacious, clean and comfortable rooms, often with impressive views and charming historical decor. However, some guests noted that the furnishings and amenities are outdated and occasionally poorly maintained with specific issues such as plumbing problems and insufficient lighting in bathrooms being common complaints.
Cleanliness at The Biltmore is another area of mixed feedback. While many visitors describe the rooms as clean and well-maintained, consistent cleanliness and maintenance issues, including dirty windows and carpets, mold and occasional odors, were noted.
The staff at The Biltmore Los Angeles are frequently commended for their friendliness, efficiency and professionalism with positive mentions for bellmen, bartenders, housekeepers and the front desk team. Despite occasional reports of rudeness and understaffing, the overall impression is of a dedicated and helpful team providing excellent customer service.
Guests' opinions on the hotel’s wifi service are varied. Some report good, fast and reliable connections available throughout the hotel, while others note slow and unreliable service with occasional additional charges.
The fitness facilities receive praise for being better than average hotel gyms with a well-appointed and pleasant ambiance. However, some guests feel that the gym is dated and in need of modern equipment and cleanliness improvements with occasional access issues.
The pool, while generally appreciated for its vintage charm and heated waters, also drew mixed reviews regarding maintenance, functionality and extra charges. Issues like murky water and occasional closures detracted from the experience for some guests.
Finally, parking is a commonly cited pain point with many guests finding the fees exorbitant and the garage layout challenging. Despite these drawbacks, some valued the availability of parking in a downtown location.
Overall, The Biltmore Los Angeles is celebrated for its outstanding location, historical charm and friendly staff, though improvements in dining options, room updates, cleaning consistency and clear communication about services and charges could significantly enhance the guest experience.
Categories
The breakfast at The Biltmore Los Angeles is generally praised for its quality and taste with a beautiful dining hall and helpful staff enhancing the experience. However, it is often considered expensive and not always included in the accommodation with some guests noting limited and repetitive menu options and occasional service delays.
Dinner options at the hotel are limited, which has led to guest disappointment as the main dining service is often unavailable, especially on Sundays. The bar receives positive feedback for its food and drinks, heightening the dining ambiance with the hotel’s architecture and design. Nonetheless, the lack of a full-fledged dinner restaurant and room service negatively impacts the dining experience.
Guest reviews of the rooms reveal mixed opinions. Positive feedback highlights spacious, clean and comfortable rooms, often with impressive views and charming historical decor. However, some guests noted that the furnishings and amenities are outdated and occasionally poorly maintained with specific issues such as plumbing problems and insufficient lighting in bathrooms being common complaints.
Cleanliness at The Biltmore is another area of mixed feedback. While many visitors describe the rooms as clean and well-maintained, consistent cleanliness and maintenance issues, including dirty windows and carpets, mold and occasional odors, were noted.
The staff at The Biltmore Los Angeles are frequently commended for their friendliness, efficiency and professionalism with positive mentions for bellmen, bartenders, housekeepers and the front desk team. Despite occasional reports of rudeness and understaffing, the overall impression is of a dedicated and helpful team providing excellent customer service.
Guests' opinions on the hotel’s wifi service are varied. Some report good, fast and reliable connections available throughout the hotel, while others note slow and unreliable service with occasional additional charges.
The fitness facilities receive praise for being better than average hotel gyms with a well-appointed and pleasant ambiance. However, some guests feel that the gym is dated and in need of modern equipment and cleanliness improvements with occasional access issues.
The pool, while generally appreciated for its vintage charm and heated waters, also drew mixed reviews regarding maintenance, functionality and extra charges. Issues like murky water and occasional closures detracted from the experience for some guests.
Finally, parking is a commonly cited pain point with many guests finding the fees exorbitant and the garage layout challenging. Despite these drawbacks, some valued the availability of parking in a downtown location.
Overall, The Biltmore Los Angeles is celebrated for its outstanding location, historical charm and friendly staff, though improvements in dining options, room updates, cleaning consistency and clear communication about services and charges could significantly enhance the guest experience.
Romantic Hotel
The Millennium Biltmore is a sanctuary of old-school pomp and circumstance with carved friezes and car-sized chandeliers. The crystal chandeliers, marble fountains and large tapestry covered windows are perfect for over-the-top romance. Billed as 'the birthplace of the Oscars'.
Business Hotel
The Biltmore Los Angeles hotel features 70,000 square feet of flexible meeting rooms and event spaces. It offers luxurious suites and five glamorous ballrooms.
Hotel with Gym
The Biltmore Los Angeles has a Gym and Fitness Center open 24 hours daily.
Hotel with Indoor Pool
Known for its historical elegance, this hotel boasts a beautiful, heated indoor saltwater pool. Inspired by the city of Pompeii, it retains original blue tiles and brass railings from the 1920s, open daily from 6 AM to 10 PM.
Hotel with EV Charging Stations
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Parking
EV charging stations
Accessible Hotel
4-Star Hotel
Hotel with Heated Pool
Guest Reviews
The Biltmore Los Angeles enjoys an outstanding location in the heart of downtown LA, making it an optimal base for both tourists and business travelers. Its proximity to key landmarks such as Pershing Square, Walt Disney Concert Hall and The Broad Museum, combined with easy access to public transportation including metro and subway stations, lends to its convenience. Guests appreciate the hotel's walkability to numerous attractions, shops and dining options, ensuring a hassle-free exploration of the city. The historic nature of the hotel, matched with its beautiful architecture, adds to its charm, making it a popular choice. Despite a few mentions of the surrounding area’s condition, the central location remains a highlight, providing easy access to various parts of Los Angeles. With a blend of historical significance and modern amenities, The Biltmore remains a favored stay for many visiting downtown LA.
The breakfast experience at The Biltmore Los Angeles offers a mix of positive and negative feedback from guests. On the positive side, many guests appreciated the quality and taste of the breakfast, deeming it delicious and very good. The dining hall was described as beautiful and enjoyable and the breakfast staff were frequently praised for being helpful, polite and service-oriented.
However, several guests found the breakfast to be expensive and not included in the stay, which was disappointing given the cost of accommodation. The breakfast options were seen as limited and repetitive with a lack of variety in the buffet. Some guests experienced slow service and occasional billing issues. The absence of an on-site restaurant for lunch or dinner also meant that breakfast choices were somewhat confined.
Additionally, logistical issues were mentioned, such as long wait times for a table, limited breakfast menu and instances of breakfast being closed or the need to go outside the facility for better options. Despite these drawbacks, when breakfast was included or provided through vouchers, guests generally enjoyed the meal, especially noting individual items like the salmon benedict.
Overall, while the breakfast at The Biltmore can be a pleasant experience with good quality food and responsive staff, the value for money and variety may not meet everyone’s expectations.
The Biltmore Los Angeles offers a mixed dining experience, predominantly hampered by limited dinner options and restricted restaurant hours. Many guests expressed disappointment over the absence of dedicated dinner service and room service, finding that the only consistently available option was food and drinks at the bar. This lack of dining facilities led some to leave the property for meals, especially when the main restaurant was closed, often on Sundays or due to other constraints.
Despite these limitations, those who managed to dine at the bar praised the quality of the food and drinks, highlighting the superb martinis and terrific bar food. The hotel's architecture and design receive consistent admiration, enhancing the overall ambiance for guests who enjoy the setting while dining.
However, the absence of a full-fledged dinner restaurant and near non-existent room service were recurring drawbacks noted by guests. The hotel's location does benefit from good external dining options nearby, which somewhat compensates for the lackluster internal dining amenities. Compliments were also given to the helpful staff and smooth check-in process, adding a positive note to an otherwise limited dining experience at The Biltmore Los Angeles.
The Biltmore Los Angeles has a range of room sizes and conditions that leave mixed impressions on guests. On the positive side, many guests noted that the rooms are spacious, clean and comfortable. Some rooms offer ample space and charming historical decor, which aligns with the hotel's celebrated history. Guests staying in upgraded rooms or suites often find them quite large and luxurious and many appreciated the views over the city.
However, several guests felt that the rooms were outdated and in need of renovation. Many found the furniture and amenities to be old and worn out with some visible signs of wear, such as scratched furniture and dirty windows. There were a number of complaints about maintenance issues, including plumbing problems, non-working electronics and doors that wouldn't close properly. The cleanliness of the rooms also varied with some guests finding their accommodations not as clean as expected, encountering dust, dirty carpets and even occasional bad odors.
Bathrooms, in particular, were often criticized for being small, outdated and poorly maintained. Issues such as clogged drains, broken fixtures and peeling paint were mentioned, along with a lack of modern amenities and insufficient lighting. Guests also noted that the bathrooms were not always supplied with enough toiletries or towels.
In summary, while the Biltmore Los Angeles offers spacious rooms and a touch of historical charm, many guests feel that the rooms fall short of the grandeur displayed in the hotel’s common areas. Updating the rooms and improving cleanliness and maintenance could significantly enhance the guest experience.
The Biltmore Los Angeles presents a diverse range of experiences when it comes to its bedding. A significant number of guests highlight the comfort of the beds, describing them as comfortable, cozy and even super comfy. Many praise the pillows as well, often noting them as a positive aspect of their stay. Despite these commendations, some visitors noted inconsistencies in comfort, citing instances of hard or very soft mattresses.
A recurring point of contention involves the size of the beds. Numerous guests pointed out that the beds are smaller than expected, specifically mentioning that double beds are quite narrow and may be insufficient for two adults. There were also mentions of beds being smaller than usual and not meeting their expectations for queens, which some found disappointing and uncomfortable.
Notably, a few reviews pointed out issues with bedding quality, such as inadequate or stained sheets and beds that were saggy or broken. Other comments related to cleanliness issues, though these were less frequent.
Overall, while comfort is praised, guests should be aware of the bed sizes and potential variability in bedding quality before booking.
The guest reviews for The Biltmore Los Angeles indicate a mixed experience regarding cleanliness. Consistently, multiple comments praise the hotel's room cleanliness, spaciousness and overall tidiness. The rooms are often described as clean, comfortable and well-maintained with additional notes on clean facilities and properly done room service. Many guests were particularly pleased with the cleanliness of the common areas and public spaces, as well as the beautiful and historical ambiance of the hotel.
However, significant concerns were also highlighted by several guests. Complaints regarding dirty windows, carpets and bathrooms were frequent. Issues such as mold in the showerhead, clogged sinks, stained towels and dirty bathtubs drew attention. There were also mentions of rooms not being cleaned for several days, despite requests. Persistent odors, including the smell of cigarettes and marijuana, were noted in various parts of the hotel.
Despite these drawbacks, the overall sentiment showcases a visually stunning hotel with well-cleaned rooms that occasionally struggle with upkeep consistency. While it appears efforts are made to maintain cleanliness, the inconsistency in housekeeping services and maintenance issues often left guests dissatisfied. Nevertheless, when managed well, the hotel offers a serene and pleasant stay in a historic setting.
The Biltmore Los Angeles has generally received positive feedback regarding its staff, earning praise for exceptional customer service and professionalism. Guests commonly describe the staff as very friendly, accommodating and attentive. Many reviews highlight individual employees, including bellmen, bartenders and housekeepers, as being particularly helpful and courteous. The hotel’s front desk and reception team also receive mentions for their politeness and efficiency, contributing to an overall welcoming atmosphere.
However, there are some mixed sentiments. While many guests commend the overall friendliness and warmth of the staff, a few have noted instances of rudeness, unhelpfulness and poor communication, particularly at the front desk. Reports of understaffing and occasional lapses in customer service suggest that experiences can vary. Despite these occasional negative encounters, the majority of feedback reflects a positive experience with a dedicated and professional team striving to make guests' stays enjoyable. Valet, concierge and maintenance staff also frequently receive accolades for their prompt and polite service.
In summary, while there are isolated complaints about unprofessional behavior, the predominant impression is that the staff at The Biltmore Los Angeles are friendly, efficient and go above and beyond to ensure a pleasant stay for their guests.
Many guests at The Biltmore Los Angeles have expressed varied opinions about the hotel's wifi service. On the positive side, several visitors reported good, fast and even great wifi service. The wifi was noted as being available in all areas of the hotel and was commended for being free. Some guests found the wifi to be reliable and efficient, which worked well for their needs.
However, there were numerous complaints highlighting issues such as slow and unreliable connections. Some guests had no internet access for days, while others found the wifi weak with occasional drops. There were reports of difficulties with streaming channels not working on the TVs, exacerbating the frustration. Additionally, some guests were displeased with hidden extra charges for the wifi service, finding it expensive and unreasonable.
Overall, while the hotel offers wifi access, its performance seems inconsistent with some guests enjoying good service and others encountering significant issues.
The fitness facilities at The Biltmore Los Angeles received mixed feedback from guests with a general consensus leaning towards a positive experience despite some noted drawbacks. Many guests appreciated the gym, describing it as beautiful, well-appointed and better than most hotel fitness rooms. The fitness center was referred to as a wonderful space that included modern locker rooms and good cardio machines. Some reviewers mentioned it as a nice extra bonus during their stay and congratulated the hotel for maintaining a well-equipped space.
However, there were also numerous mentions of the gym being dated with some equipment appearing to be from the 90s and others failing to work properly. Some guests called for an upgrade to the gym facilities, highlighting the need for more weights and floor equipment. There were also several inconveniences noted, such as the gym being closed at times, making it a hassle to access and issues with the card reader system. Cleanliness was another area of concern with a few reviews pointing out that the gym was far from clean.
In addition, while the pool and sauna were also part of the fitness offerings, these were occasionally reported as closed or not maintained well. Despite these setbacks, many reviewers still found the gym and fitness center to be a good feature of their stay, enjoying the benefits of a 24-hour facility.
The pool at The Biltmore Los Angeles receives generally positive feedback for its vintage charm and heated waters. Guests often describe it with words like beautiful, awesome and nice, appreciating its historical ambiance. Despite some noting that the pool could be chilly, many found it pleasantly warm and clean. The indoor setting and associated amenities like the sauna and fitness facilities also receive favorable mentions.
However, mixed reviews surface regarding maintenance and functionality. Some guests encountered issues such as the pool being closed for maintenance or filming, murky water and a general lack of cleanliness. Several found the pool area dark and dank and there were recurring complaints about additional charges for using the pool and other amenities. A few guests noted the small size of the pool, which appeared larger in photos and reported that some of the facilities like showers and steam rooms were not in working order.
There were instances when the pool was not heated as advertised and occasions when necessary poolside items like towels were missing. Despite these setbacks, those who could access and enjoy the pool area praised it for its comfort and historical significance. Improvements in maintenance and clearer communication about operational hours and extra charges could significantly enhance guest experience.
Visitors to The Biltmore Los Angeles often highlight the cost and convenience of parking as significant pain points. Many guests found the parking fees to be extremely high with costs ranging from $45 to $65 per night depending on the service chosen—either self-parking or valet. Some reviews noted that they were charged additional fees that were not clearly specified at the time of booking, adding to their frustration.
The parking garage itself was described as tight with limited spaces and a somewhat confusing layout. Some guests had to park in a separate building and reported experiencing challenges such as low ceilings and narrow ramps. Accessing the parking garage was also found to be problematic with several guests mentioning long wait times and difficult entry and exit procedures.
Despite these issues, a few reviews mentioned that onsite parking was a convenient option given the hotel's downtown location and some guests appreciated the additional parking solutions provided by the hotel. However, the lack of included parking and the overall high costs remained a recurring concern in many reviews.
Overall, while the historic charm and convenient downtown location of The Biltmore Los Angeles may be appealing, potential guests should be prepared for steep parking fees and possible difficulties with parking logistics during their stay.
The Biltmore Los Angeles offers electric vehicle charging stations, accommodating guests driving electric cars. Despite some mentions of insufficient information and perceived unfriendliness towards electric cars, the hotel does provide EV charging facilities. This feature is beneficial for eco-conscious travelers looking for accessible car charging solutions during their stay.
Located in the bustling heart of Downtown Los Angeles, The Biltmore offers a vibrant nightlife experience right at its doorstep. Its central location is perfect for those looking to explore an array of nearby bars, clubs and restaurants. The hotel itself boasts a lively bar with good music and a fantastic atmosphere, making it a great spot to unwind in the evening.
Guests appreciate the lively and busy area, filled with various attractions and activities both day and night. While some reviews mention sketchy surrounding areas and noise disturbances, many highlight the convenience of being within walking distance to the best of DTLA’s nightlife. The hotel's luxurious feel and beautiful architecture add to the overall experience, despite occasional challenges with noise and safety concerns in the vicinity.
The Biltmore offers a mix of luxury and accessibility, making it an ideal choice for those looking to immerse themselves in downtown LA's dynamic scene.
Perched in the heart of Downtown Los Angeles, The Biltmore presents itself with a blend of exquisite historic architectural details and a general luxury atmosphere, aiming for a four-star experience. The hotel frequently receives accolades for its beautiful structure and friendly staff that contribute to its charm. Its elegant common areas offer a glimpse into the sophistication often associated with top-tier hotels.
However, several guests have voiced that the facilities and services sometimes fall short of the four-star standard. Specific concerns include rooms that are considered basic and not keeping up with the grandeur of the hotel's common areas with some taking issue with the overall cleanliness. Another common grievance is the lack of certain amenities in the rooms, like a microwave, which some expect at a hotel of this caliber.
The service, while generally praised as four-star, has had its hiccups. Instances of requests going unaddressed have been noted, pointing to occasional lapses in attention to detail. The quality of food at the hotel lobby bar has also come under scrutiny with some describing it as tasteless.
Despite these drawbacks, The Biltmore is often deemed good value for money, especially considering its price point compared to other accommodations in the area. The historic charm, coupled with some modern luxury elements, creates a unique experience that stands out in Downtown Los Angeles, reinforcing its place as a notable yet somewhat polarized destination for travelers.
The Biltmore Los Angeles proves to be a well-regarded choice among business travelers, offering a range of facilities and services that cater to professional needs. Its convenient location in a quiet business district, close to the convention center, makes it a practical choice for those seeking proximity to key business venues. The hotel boasts a variety of business amenities, including spacious rooms equipped with work desks, a reliable business center and dedicated spaces for business meetings and conferences.
International clients and business guests will appreciate the functional conference rooms and the good services provided by the attentive staff. The hotel also features great Wifi service and complimentary newspapers, adding to the convenience for working professionals.
Despite some minor drawbacks, such as an overly complicated booking process and occasional issues with streaming and Wifi stability, The Biltmore's historic charm and business-friendly environment make it suitable for business stays. The facilities in place support business events effectively, making it a strong choice for those visiting Los Angeles for business purposes.
The Biltmore Los Angeles receives praise for its accessibility features, making it convenient for guests with disabilities. The hotel’s central location is a significant advantage with easy access to metro lines, subway stops and main attractions. The building itself is designed to be wheelchair accessible, featuring ramps and elevators, as well as accessible bathrooms and rooms specifically equipped for wheelchair users. Accessibility extends to those traveling by car with ease of access noted. However, it's worth mentioning some areas for improvement, such as an occasional slow elevator and the room layout sometimes being inconvenient. Overall, the hotel offers a variety of accessible facilities that cater to the needs of guests with disabilities, ensuring a comfortable stay.
The Biltmore Los Angeles features a vintage heated pool, which many guests have praised for being great and enjoyable with descriptions such as warm and nice. Some have expressed their fondness for the pool, while a few have noted issues, such as the pool not being heated at times or the lack of clear information about the heating system. Despite these minor concerns, the heated pool remains a highlight for many visitors, contributing positively to their overall experience at the hotel.
The Biltmore Los Angeles boasts a vintage and heated indoor pool, which many guests described as awesome and fantastic. Visitors appreciate the cleanliness and the lovely ambiance of the pool area, finding it to be a stunning feature of the hotel. However, some guests reported difficulty locating the pool, indicated by the lack of information provided. There were occasions when the pool was unavailable due to external factors like filming, which led to some dissatisfaction. Despite these minor setbacks, the indoor pool generally received high praise for its overall quality and pleasant environment.
The Biltmore Los Angeles is a highly recommended destination for honeymooners, frequently praised for its romantic atmosphere and suitability for couples celebrating their newlywed status. Many guests have enjoyed their honeymoon stays at the hotel, noting it as a nice place for such a special occasion. The honeymoon suite, in particular, receives commendations for its gorgeous setup, adding a touch of luxury and intimacy to the experience. Celebrants of anniversaries also find it to be a perfect spot, reinforcing the hotel's reputation as an ideal romantic retreat. While specific honeymoon packages or dedicated services are not highlighted, the overall ambiance and quality of accommodations make it a memorable choice for newlyweds.
The Biltmore Los Angeles is a timeless gem that embodies the luxurious spirit of the 1920s. Guests are captivated by its historic charm and stunning architecture, which stands as a testament to its enduring appeal. The hotel's grand colonial decor, combined with its elegant and beautiful interior, creates a truly fantastic ambiance that transports visitors to a bygone era of opulence.
Throughout the property, the luxurious elements are impossible to miss—whether it’s the lavish lobby facilities, the exquisite 1920s design or the beautifully decorated and comfortable rooms. The hotel's vintage feel and old-fashioned atmosphere add to its unique character, making each stay an immersion into the golden age of Hollywood.
Guests frequently highlight the Biltmore’s upscale feel and high-class amenities, noting that the luxury mentality is evident in every corner of the hotel. The luxurious breakfast, excellent gym, pool and sauna further enhance the overall experience. Everyone working at the hotel is described as polite, helpful and knowledgeable, contributing to the high-end service expected from such a prestigious establishment.
However, some guests feel that the hotel’s price and luxury level do not entirely align with a 5-star rating, noting occasional lapses in maintaining its luxurious standards. Despite these few criticisms, the Biltmore’s beautiful architecture, historic charm and luxurious ambiance leave a lasting impression on many who choose to stay.
For those who appreciate the blend of historical elegance and modern comfort, The Biltmore Los Angeles offers a luxurious retreat that pays homage to the grandeur of its storied past.
The Biltmore Los Angeles entices guests with its beautiful blend of historic charm and romantic ambiance. This grand Beaux-Arts hotel, replete with stunning architectural details, offers a unique atmosphere that exudes old-world romance, perfect for special occasions like anniversaries. The ambiance is highly praised for being both romantic and lovely, providing a wonderful setting for couples seeking a private getaway.
The historic nature of the hotel is a significant draw, enhancing the overall romantic experience while also offering a glimpse into its storied past. Guests have commended the well-managed parking facilities and found the grandiose architecture to be breathtaking, contributing to a memorable stay.
However, some reviews note that the hotel could further elevate its romantic appeal by updating the on-site dining facilities, as there is no updated restaurant. Despite this, the property's romantic setting and elegant, historic charm make it a favored destination for those looking to celebrate love and enjoy a beautiful, romantic stay.
Location Show Map
Location
Breakfast
However, several guests found the breakfast to be expensive and not included in the stay, which was disappointing given the cost of accommodation. The breakfast options were seen as limited and repetitive with a lack of variety in the buffet. Some guests experienced slow service and occasional billing issues. The absence of an on-site restaurant for lunch or dinner also meant that breakfast choices were somewhat confined.
Additionally, logistical issues were mentioned, such as long wait times for a table, limited breakfast menu and instances of breakfast being closed or the need to go outside the facility for better options. Despite these drawbacks, when breakfast was included or provided through vouchers, guests generally enjoyed the meal, especially noting individual items like the salmon benedict.
Overall, while the breakfast at The Biltmore can be a pleasant experience with good quality food and responsive staff, the value for money and variety may not meet everyone’s expectations.
Dinner
Despite these limitations, those who managed to dine at the bar praised the quality of the food and drinks, highlighting the superb martinis and terrific bar food. The hotel's architecture and design receive consistent admiration, enhancing the overall ambiance for guests who enjoy the setting while dining.
However, the absence of a full-fledged dinner restaurant and near non-existent room service were recurring drawbacks noted by guests. The hotel's location does benefit from good external dining options nearby, which somewhat compensates for the lackluster internal dining amenities. Compliments were also given to the helpful staff and smooth check-in process, adding a positive note to an otherwise limited dining experience at The Biltmore Los Angeles.
Rooms
However, several guests felt that the rooms were outdated and in need of renovation. Many found the furniture and amenities to be old and worn out with some visible signs of wear, such as scratched furniture and dirty windows. There were a number of complaints about maintenance issues, including plumbing problems, non-working electronics and doors that wouldn't close properly. The cleanliness of the rooms also varied with some guests finding their accommodations not as clean as expected, encountering dust, dirty carpets and even occasional bad odors.
Bathrooms, in particular, were often criticized for being small, outdated and poorly maintained. Issues such as clogged drains, broken fixtures and peeling paint were mentioned, along with a lack of modern amenities and insufficient lighting. Guests also noted that the bathrooms were not always supplied with enough toiletries or towels.
In summary, while the Biltmore Los Angeles offers spacious rooms and a touch of historical charm, many guests feel that the rooms fall short of the grandeur displayed in the hotel’s common areas. Updating the rooms and improving cleanliness and maintenance could significantly enhance the guest experience.
Beds
A recurring point of contention involves the size of the beds. Numerous guests pointed out that the beds are smaller than expected, specifically mentioning that double beds are quite narrow and may be insufficient for two adults. There were also mentions of beds being smaller than usual and not meeting their expectations for queens, which some found disappointing and uncomfortable.
Notably, a few reviews pointed out issues with bedding quality, such as inadequate or stained sheets and beds that were saggy or broken. Other comments related to cleanliness issues, though these were less frequent.
Overall, while comfort is praised, guests should be aware of the bed sizes and potential variability in bedding quality before booking.
Cleanliness
However, significant concerns were also highlighted by several guests. Complaints regarding dirty windows, carpets and bathrooms were frequent. Issues such as mold in the showerhead, clogged sinks, stained towels and dirty bathtubs drew attention. There were also mentions of rooms not being cleaned for several days, despite requests. Persistent odors, including the smell of cigarettes and marijuana, were noted in various parts of the hotel.
Despite these drawbacks, the overall sentiment showcases a visually stunning hotel with well-cleaned rooms that occasionally struggle with upkeep consistency. While it appears efforts are made to maintain cleanliness, the inconsistency in housekeeping services and maintenance issues often left guests dissatisfied. Nevertheless, when managed well, the hotel offers a serene and pleasant stay in a historic setting.
Staff
However, there are some mixed sentiments. While many guests commend the overall friendliness and warmth of the staff, a few have noted instances of rudeness, unhelpfulness and poor communication, particularly at the front desk. Reports of understaffing and occasional lapses in customer service suggest that experiences can vary. Despite these occasional negative encounters, the majority of feedback reflects a positive experience with a dedicated and professional team striving to make guests' stays enjoyable. Valet, concierge and maintenance staff also frequently receive accolades for their prompt and polite service.
In summary, while there are isolated complaints about unprofessional behavior, the predominant impression is that the staff at The Biltmore Los Angeles are friendly, efficient and go above and beyond to ensure a pleasant stay for their guests.
Wi-Fi
However, there were numerous complaints highlighting issues such as slow and unreliable connections. Some guests had no internet access for days, while others found the wifi weak with occasional drops. There were reports of difficulties with streaming channels not working on the TVs, exacerbating the frustration. Additionally, some guests were displeased with hidden extra charges for the wifi service, finding it expensive and unreasonable.
Overall, while the hotel offers wifi access, its performance seems inconsistent with some guests enjoying good service and others encountering significant issues.
Gym
However, there were also numerous mentions of the gym being dated with some equipment appearing to be from the 90s and others failing to work properly. Some guests called for an upgrade to the gym facilities, highlighting the need for more weights and floor equipment. There were also several inconveniences noted, such as the gym being closed at times, making it a hassle to access and issues with the card reader system. Cleanliness was another area of concern with a few reviews pointing out that the gym was far from clean.
In addition, while the pool and sauna were also part of the fitness offerings, these were occasionally reported as closed or not maintained well. Despite these setbacks, many reviewers still found the gym and fitness center to be a good feature of their stay, enjoying the benefits of a 24-hour facility.
Pool
However, mixed reviews surface regarding maintenance and functionality. Some guests encountered issues such as the pool being closed for maintenance or filming, murky water and a general lack of cleanliness. Several found the pool area dark and dank and there were recurring complaints about additional charges for using the pool and other amenities. A few guests noted the small size of the pool, which appeared larger in photos and reported that some of the facilities like showers and steam rooms were not in working order.
There were instances when the pool was not heated as advertised and occasions when necessary poolside items like towels were missing. Despite these setbacks, those who could access and enjoy the pool area praised it for its comfort and historical significance. Improvements in maintenance and clearer communication about operational hours and extra charges could significantly enhance guest experience.
Parking
The parking garage itself was described as tight with limited spaces and a somewhat confusing layout. Some guests had to park in a separate building and reported experiencing challenges such as low ceilings and narrow ramps. Accessing the parking garage was also found to be problematic with several guests mentioning long wait times and difficult entry and exit procedures.
Despite these issues, a few reviews mentioned that onsite parking was a convenient option given the hotel's downtown location and some guests appreciated the additional parking solutions provided by the hotel. However, the lack of included parking and the overall high costs remained a recurring concern in many reviews.
Overall, while the historic charm and convenient downtown location of The Biltmore Los Angeles may be appealing, potential guests should be prepared for steep parking fees and possible difficulties with parking logistics during their stay.
EV charging stations
Nightlife
Guests appreciate the lively and busy area, filled with various attractions and activities both day and night. While some reviews mention sketchy surrounding areas and noise disturbances, many highlight the convenience of being within walking distance to the best of DTLA’s nightlife. The hotel's luxurious feel and beautiful architecture add to the overall experience, despite occasional challenges with noise and safety concerns in the vicinity.
The Biltmore offers a mix of luxury and accessibility, making it an ideal choice for those looking to immerse themselves in downtown LA's dynamic scene.
4 Star
However, several guests have voiced that the facilities and services sometimes fall short of the four-star standard. Specific concerns include rooms that are considered basic and not keeping up with the grandeur of the hotel's common areas with some taking issue with the overall cleanliness. Another common grievance is the lack of certain amenities in the rooms, like a microwave, which some expect at a hotel of this caliber.
The service, while generally praised as four-star, has had its hiccups. Instances of requests going unaddressed have been noted, pointing to occasional lapses in attention to detail. The quality of food at the hotel lobby bar has also come under scrutiny with some describing it as tasteless.
Despite these drawbacks, The Biltmore is often deemed good value for money, especially considering its price point compared to other accommodations in the area. The historic charm, coupled with some modern luxury elements, creates a unique experience that stands out in Downtown Los Angeles, reinforcing its place as a notable yet somewhat polarized destination for travelers.
Business
International clients and business guests will appreciate the functional conference rooms and the good services provided by the attentive staff. The hotel also features great Wifi service and complimentary newspapers, adding to the convenience for working professionals.
Despite some minor drawbacks, such as an overly complicated booking process and occasional issues with streaming and Wifi stability, The Biltmore's historic charm and business-friendly environment make it suitable for business stays. The facilities in place support business events effectively, making it a strong choice for those visiting Los Angeles for business purposes.
Accessible
Heated Pool
Indoor Pool
Honeymoon
Luxury
Throughout the property, the luxurious elements are impossible to miss—whether it’s the lavish lobby facilities, the exquisite 1920s design or the beautifully decorated and comfortable rooms. The hotel's vintage feel and old-fashioned atmosphere add to its unique character, making each stay an immersion into the golden age of Hollywood.
Guests frequently highlight the Biltmore’s upscale feel and high-class amenities, noting that the luxury mentality is evident in every corner of the hotel. The luxurious breakfast, excellent gym, pool and sauna further enhance the overall experience. Everyone working at the hotel is described as polite, helpful and knowledgeable, contributing to the high-end service expected from such a prestigious establishment.
However, some guests feel that the hotel’s price and luxury level do not entirely align with a 5-star rating, noting occasional lapses in maintaining its luxurious standards. Despite these few criticisms, the Biltmore’s beautiful architecture, historic charm and luxurious ambiance leave a lasting impression on many who choose to stay.
For those who appreciate the blend of historical elegance and modern comfort, The Biltmore Los Angeles offers a luxurious retreat that pays homage to the grandeur of its storied past.
Romantic
The historic nature of the hotel is a significant draw, enhancing the overall romantic experience while also offering a glimpse into its storied past. Guests have commended the well-managed parking facilities and found the grandiose architecture to be breathtaking, contributing to a memorable stay.
However, some reviews note that the hotel could further elevate its romantic appeal by updating the on-site dining facilities, as there is no updated restaurant. Despite this, the property's romantic setting and elegant, historic charm make it a favored destination for those looking to celebrate love and enjoy a beautiful, romantic stay.
Yes, The Biltmore Los Angeles has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at The Biltmore Los Angeles.
No, The Biltmore Los Angeles doesn't allow dogs.
Yes, parking facilities are available at The Biltmore Los Angeles.
Yes, The Biltmore Los Angeles has a gym.
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