Hollywood Mirage - Excel Hotels & Resorts
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Summary of reviewsHollywood Mirage - Excel Hotels & Resorts, perched on a steep hill in the tranquil outskirts of Los Cristianos, is a favored destination known for its stunning sea and city views. The serene setting with easy access to restaurants, bars, shops and complimentary shuttle services to the beach, makes it ideal for guests seeking a peaceful retreat. The numerous on-site amenities, including multiple pools, supermarkets and beauty salons, cater to families and couples alike.
Breakfast at Hollywood Mirage is generally well-received for its abundant variety, friendly staff and options catering to different dietary needs. However, improvements in food quality organization and cleanliness are recommended. Dinner experiences are mixed with some guests praising the variety and entertainment and others pointing out limited vegetarian options, repetitive dishes and service issues.
The hotel's spacious apartments, which come with large terraces and kitchen facilities, are frequently highlighted as a strong positive. Guests appreciate the cleanliness, sea views and well-equipped nature of the accommodations. Nonetheless, some reviews indicate that the rooms are somewhat dated and housekeeping services can be inconsistent.
The staff at Hollywood Mirage is widely praised for their friendliness, helpfulness and dedication, contributing significantly to the overall positive experience of guests. The entertainment team is particularly commended for their enthusiasm and efforts in organizing activities.
The Wi-Fi experience is mixed with some guests enjoying fast and stable connections, while others encounter unreliable service. The pools at Hollywood Mirage are highly praised, offering a variety of options, including heated and children's pools with clean and well-maintained facilities. However, some guests note the restrictive pool hours.
Families find the resort exceptionally accommodating with spacious apartments, child-friendly pool areas and an array of entertainment activities. Onsite amenities such as the kids club and playground further enhance the family-friendly atmosphere.
Despite minor drawbacks such as dated decor, inconsistent cleaning services and occasional issues with dining and Wi-Fi, Hollywood Mirage - Excel Hotels & Resorts stands out as a comfortable, family-friendly destination with excellent facilities, stunning views and a tranquil environment.
Categories
Breakfast at Hollywood Mirage is generally well-received for its abundant variety, friendly staff and options catering to different dietary needs. However, improvements in food quality organization and cleanliness are recommended. Dinner experiences are mixed with some guests praising the variety and entertainment and others pointing out limited vegetarian options, repetitive dishes and service issues.
The hotel's spacious apartments, which come with large terraces and kitchen facilities, are frequently highlighted as a strong positive. Guests appreciate the cleanliness, sea views and well-equipped nature of the accommodations. Nonetheless, some reviews indicate that the rooms are somewhat dated and housekeeping services can be inconsistent.
The staff at Hollywood Mirage is widely praised for their friendliness, helpfulness and dedication, contributing significantly to the overall positive experience of guests. The entertainment team is particularly commended for their enthusiasm and efforts in organizing activities.
The Wi-Fi experience is mixed with some guests enjoying fast and stable connections, while others encounter unreliable service. The pools at Hollywood Mirage are highly praised, offering a variety of options, including heated and children's pools with clean and well-maintained facilities. However, some guests note the restrictive pool hours.
Families find the resort exceptionally accommodating with spacious apartments, child-friendly pool areas and an array of entertainment activities. Onsite amenities such as the kids club and playground further enhance the family-friendly atmosphere.
Despite minor drawbacks such as dated decor, inconsistent cleaning services and occasional issues with dining and Wi-Fi, Hollywood Mirage - Excel Hotels & Resorts stands out as a comfortable, family-friendly destination with excellent facilities, stunning views and a tranquil environment.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Children's Pool Outdoor Pool
Business Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Hotel with Heated Pool
Guest Reviews
Nestled atop a steep hill in the serene outskirts of Los Cristianos, Hollywood Mirage offers a splendid escape with breathtaking sea and city views. The hotel's elevated position is a double-edged sword: while it provides panoramic vistas and a peaceful environment, it also demands a bit of a trek to reach the beach and town center. For those who enjoy a quiet retreat away from the bustling crowds, this location is ideal.
The surrounding area is well-served with a handful of restaurants, bars and shops, ensuring that guests have access to essential amenities without venturing too far. For beach lovers, the hotel thoughtfully provides a complimentary shuttle bus, which runs hourly to Los Cristianos and Playa de las Vistas, making the downhill journey a breeze and sparing guests the effort of climbing back up.
Despite the challenging walk, guests appreciate the tranquil setting and find the location perfect for exploring Costa Adeje and other attractions on the island. The on-site facilities, including multiple pools, supermarkets and beauty salons, add to the convenience, making it a suitable spot for families and couples alike.
Complimentary shuttle services, proximity to key attractions and exceptional views make Hollywood Mirage a noteworthy stay for those who can handle the hillside location or are willing to rely on taxis or shuttle buses. The tranquility, excellent facilities and scenic vistas significantly uplift the overall experience, making it a favored choice for many returning visitors.
Hollywood Mirage - Excel Hotels & Resorts offers a mixed breakfast experience, as evidenced by guest reviews. Positively, the breakfast is often described as abundant with a wide variety of options to suit different tastes and dietary requirements, such as gluten-free bread upon request. Many guests highlighted the richness and diversity of the breakfast buffet, praising it for its extensive selection of hot foods, pastries, fruits and more. The staff at breakfast is frequently noted for being friendly and nice, enhancing the overall experience.
However, there are areas where breakfast could be improved. Some guests felt that the food quality did not meet 4-star standards, particularly criticizing the freshness and taste of certain items. The hot drinks, especially coffee, received repeated negative feedback. There were also complaints about the breakfast area being too crowded with inadequate seating and long queues, particularly for the coffee machines. Hygiene and maintenance issues were noted by some guests, including dirty plates and a need for more frequent replenishment of food items.
Overall, while the breakfast at Hollywood Mirage is generally well-received for its variety and abundance, it could benefit from improvements in food quality organization and maintaining cleanliness to provide a consistently positive experience.
The dinner experience at Hollywood Mirage - Excel Hotels & Resorts receives mixed reviews from guests. While some guests found the dinner delicious and praised the variety and abundance of the buffet, many others were less satisfied. The barbecue nights, particularly on Wednesdays, were a highlight for some, though others found them overpriced and the food occasionally cold or of poor quality. The live music and evening entertainment received positive feedback, enhancing the dining atmosphere for many guests.
However, there were numerous reports of limited variety and below-average quality in the dinner buffet. Some guests mentioned that the food was often cold, overcooked or lacking in flavor with specific complaints about repetitive and unappetizing dishes. The lack of vegetarian options was a notable downside for several guests, making the dining experience less inclusive.
Service during dinner also had mixed reviews with some guests appreciating the friendly staff while others experienced poor service that detracted from their meal. Drinks, including water, were not included with dinner, which some guests found inconvenient.
Overall, while the breakfast received higher praise, the dinner offerings at the hotel appear to have room for improvement to meet the expectations of all guests.
'Hollywood Mirage - Excel Hotels & Resorts' offers guests spacious accommodations, frequently highlighted as a strong positive feature. Many visitors appreciated the large apartments, which come with multiple bathrooms and huge terraces. The diverse room configurations suit different needs, from studios to extensive two-bedroom apartments, ensuring ample space and comfort for families and groups.
Guests were particularly pleased with the cleanliness and size of the rooms, noting that they were well-equipped with kitchen facilities and other necessary amenities. The sea views from many of the balconies add a delightful touch to the stay. The apartment layouts, often split-level with multiple balconies, contribute to a pleasant stay.
However, there were consistent remarks that the rooms and furniture are somewhat dated and in need of renovation. Some reviewers pointed out issues like worn-out furnishings, old-fashioned decor and occasional broken fixtures. Cleaning services also drew mixed feedback with several guests noting infrequent or superficial cleanings during their stay.
On the positive side, the property overall is described as beautiful and well-maintained and the staff generally received praise for their friendliness and helpfulness. The large balconies and excellent sea views were among the highlights for many guests.
Despite some drawbacks, such as dated decor and housekeeping frequency, the spacious and well-equipped nature of the apartments make 'Hollywood Mirage' a comfortable choice for accommodation with stunning views and ample room to relax.
Guest reviews for the beds at Hollywood Mirage - Excel Hotels & Resorts present a mixed overview. There is a consensus that some guests found the beds to be very comfortable, praising the mattresses and overall sleep quality. A number of reviewers highlighted that the beds were quite spacious and the apartments were well-equipped, adding to the overall comfort of their stay. Certain guests also enjoyed a peaceful sleep in quieter rooms facing the pool.
However, many guests faced issues with the beds not meeting their expectations. A recurring concern was the prevalence of two single beds joined together instead of a true double bed, which often led to discomfort as these beds moved apart during the night. Some found the mattresses to be too hard, describing them as tough or firm, while others mentioned the beds felt dated and in need of replacement. The quality of pillows was another point of discomfort with many guests finding them too flat or worn out. Sofa beds also received poor feedback due to their discomfort.
In summary, while there are positive remarks about the comfortable and spacious bedding in some rooms, there needs to be an improvement in bed quality and addressing guest preferences for bed types to enhance overall satisfaction.
The Hollywood Mirage - Excel Hotels & Resorts presents a mixed bag when it comes to cleanliness, as reflected in guest reviews. On the positive side, many guests described their apartments and rooms as spacious, well-equipped and overall very clean. Words like spotless, very clean and immaculate frequently appeared, praising the maintained facility, clean pools and the general tidiness of the premises. The hotel's clean ambiance and professional cleaning personnel contributed significantly to a pleasant stay for many visitors.
However, the reviews also highlight several significant areas needing improvement. Regular cleaning appears to be inconsistent with some rooms only cleaned once during a week-long stay. There were numerous reports of dust, dirt, mold and even cockroaches in rooms and kitchens. Specific mentions were made of dirty nightstands, floor stains, dated and neglected bathrooms and generally insufficient cleaning.
Guests also noted inconsistencies with services like trash removal and changing bed linens, often occurring less frequently than expected. While many found the hotel clean and comfortable, others pointed out critical cleanliness issues in common areas and the restaurant, emphasizing that more should be done to maintain a higher hygiene standard.
Overall, while Hollywood Mirage boasts a generally clean environment and friendly staff, the inconsistent and sometimes deficient cleaning routines leave room for improvement. Adjustments in the cleaning schedule and attention to periodic deep cleans could elevate the guest experience significantly.
The guests at Hollywood Mirage - Excel Hotels & Resorts commonly praise the hotel's staff for their friendliness and helpfulness. The reception, bar and restaurant teams consistently receive high acclaim for their attentive service and positive demeanor. Several guests highlighted individual staff members who made their stay exceptional with particular mentions of Roberto, Julie and Bianka for going above and beyond in their service.
The entertainment staff also stands out for their enthusiasm and hard work, contributing significantly to the guests' enjoyment with a range of activities and evening programs. Lifeguards at the pools are noted for their diligence and skill, ensuring safety and fun for all guests.
Guests found the staff to be approachable, professional and consistently eager to assist, whether it was through rapid response to requests, assistance with travel arrangements or simply offering a friendly smile and warm interaction. The overall sentiment reflects a high level of satisfaction with the staff's ability to create a welcoming and supportive environment, despite a few mentions of understaffing or less positive interactions.
Overall, the staff's efforts are instrumental in making stays at Hollywood Mirage enjoyable, contributing to the hotel's high ratings and positive reviews.
The Wi-Fi experience at Hollywood Mirage - Excel Hotels & Resorts presents a mixed bag according to guest reviews. On the positive side, many guests praised the internet and Wi-Fi, describing it as good, excellent and even super-fast, particularly in common areas. Some noted a well-functioning Wi-Fi system and were pleasantly surprised by the good internet speed, attributed to individual routers in each room. The hotel's WhatsApp messaging service with reception was also appreciated.
However, other reviews highlighted significant issues, such as unreliable, slow or completely unworkable Wi-Fi in certain areas. Reports of spotty, unstable and poor connections were mentioned with some guests experiencing no Wi-Fi in their rooms and others facing interruptions during their stay. While the hotel seems to have made efforts to enhance Wi-Fi, these improvements have not been universally experienced by all visitors.
The Hollywood Mirage - Excel Hotels & Resorts offers a wonderful variety of pool experiences, catering to different needs and preferences. The hotel boasts three main pools, each well-maintained and clean, ensuring guests can always find a spot to relax. There are spacious pools, heated options and specific areas for children, making it ideal for families. Guests appreciate the warm water in several pools and the availability of sun loungers. The poolside entertainment and activities for both children and adults are highlighted positively, adding to the overall enjoyment.
The presence of a restaurant and bar at the main pool is a significant plus, providing convenience and enhancing the poolside experience. The pools are generally not crowded, allowing for a peaceful and relaxing environment. Lifeguards are noted as competent, although there are occasional concerns about their attentiveness. The pool areas are described as beautiful and inviting with plenty of activities available for children and teenagers.
However, some guests mention that the pool hours are restrictive, closing as early as 6 p.m. and there are occasional maintenance closures. Despite these minor drawbacks, the pool facilities at Hollywood Mirage are highly praised with guests enjoying the clean, warm and well-maintained pools, as well as the variety of options available for different age groups and preferences.
Hollywood Mirage - Excel Hotels & Resorts caters exceptionally well to families seeking an engaging and comfortable vacation. Guests frequently highlight the property’s family-oriented appeal, noting it as a prime location for family holidays. The resort boasts spacious family apartments, complete with well-equipped kitchens and large balconies, perfect for accommodating larger families. The presence of multiple heated pools, including children’s pools with heating and shade, ensures that kids can enjoy swimming safely and comfortably.
The entertainment team receives consistent praise for their efforts in creating fun activities for both kids and adults. Daily entertainment programs and lively pool parties, including foam parties, are a hit among families. The hotel also offers themed evenings and live performances, which appeal particularly to younger guests.
Onsite amenities such as a kids club, playground and dedicated play areas with toys and games further enhance the family-friendly atmosphere. The presence of lifeguards like Victor, who engages warmly with children, adds an extra layer of safety and enjoyment.
While some reviews mention that the music near the pool could be quieter and suggest more evening animation activities, the overall reception of the resort's offerings is positive. The attentive service, clean, secure environment and convenient location close to family-friendly restaurants and shops contribute to its reputation as a delightful family vacation spot.
However, it's worth noting that a few guests pointed out issues such as a poor setup for the kids club and instances of noise affecting the calmness of other guests. Despite these minor drawbacks, the general consensus is that the Hollywood Mirage provides a vibrant and enjoyable setting for family holidays, suitable for children of all ages. With excellent facilities and continuous efforts to cater to family needs, it stands out as a prime destination for family fun and relaxation.
Hollywood Mirage - Excel Hotels & Resorts is conveniently located near several golf courses, offering guests access to golfing fun within a short distance. While the golf course itself is not directly adjacent to the hotel, many of the courses in the vicinity are within a short walking distance, providing both convenience and a variety of options for golf enthusiasts. Additional amenities include on-site golf cart rentals, which enhance the overall golfing experience. The staff are noted for their helpfulness, ensuring a pleasant stay for guests interested in exploring the local golf scene. Although some may find the distance to specific golf courses a bit far, the variety and accessibility of golfing options in the area make up for it.
Hollywood Mirage - Excel Hotels & Resorts appears to have garnered a mix of reviews regarding its four-star rating and overall standards. Many guests felt that the hotel did not live up to its four-star status with comments suggesting it was more aligned with a three-star experience. Issues were noted with the food, which did not meet four-star standards and the buffet size was considered smaller than expected for such a rating. Additionally, dinner offerings fell short of expectations, often described as not very appetizing.
While some reviews were critical, noting the need for renovations and improved cleanliness, others highlighted positive aspects such as the well-maintained gardens, clean rooms and great value for money. Guests appreciated the clean and fresh lounges and the location was also noted for its cleanliness and good overall experience.
In terms of facilities, the pools received praise for their size, although there were minor issues that could use fixing. The hotel's attractive pricing was a consistent plus point mentioned in several reviews, despite some feeling that certain services, like cleaner rooms and a tastier breakfast, could enhance the experience.
Ultimately, while Hollywood Mirage has attributes that guests enjoyed, many agree that the property needs updates and improvements to truly reflect a four-star rating. With the right adjustments, it has the potential to be an outstanding four-star complex.
Hollywood Mirage - Excel Hotels & Resorts has garnered mixed feedback when it comes to catering to business travelers. While the check-in and check-out processes are generally reliable, the hotel does not explicitly cater to business needs. Guests have noted the lack of conference rooms and dedicated business facilities, which might make it challenging for those on work trips. The location is also described as not particularly business-friendly, which could be a drawback for those requiring close proximity to business centers.
Nevertheless, there are some positive aspects worth mentioning. The internet connection is deemed reliable, making it feasible for remote work. Additionally, the staff receives commendation for being very friendly and attentive, which can contribute to a more pleasant stay, even if the focus is on business. The restaurant services are positively noted, offering a reprieve after a long day. However, potential business travelers should be aware that this hotel leans more towards leisure and quieter facilities, rather than a bustling business setting.
Hollywood Mirage - Excel Hotels & Resorts offers a family-friendly atmosphere with a range of pool options that cater to children. Guests appreciated the three distinct pools, which include dedicated children’s pools—some of which are heated and feature overhead shade for protection from the sun. Families particularly valued the pool designated exclusively for children, noting its clean condition and appropriate size for little ones.
The resort also boasts a variety of activities and entertainment tailored to kids, including a foam party, poolside games and mini golf. Parents praised the safety and cleanliness of the children's pool areas, which are described as large, safe and well-maintained, ensuring a worry-free experience for both parents and their young ones.
In addition to the pools, the presence of a children's playground and areas designed specifically for toddler and child activities were highlighted as significant benefits. Despite a few minor issues with cleanliness and the inconvenience of some pool play areas, the overall feedback on the children’s pool and associated activities was largely positive.
Families visiting Hollywood Mirage can expect a well-rounded, engaging and safe aquatic experience for their children, making it a top choice for a family-friendly vacation.
Hollywood Mirage - Excel Hotels & Resorts boasts an abundance of swimming pools, which are highly praised by guests for their warmth and accessibility. The hotel offers multiple heated swimming pools, ensuring comfort even during the colder months, such as January and March. Guests particularly appreciated the warm water temperature that typically ranged around 25-27 degrees Celsius. For families, the children's pools with heating and shade provide an ideal environment.
The cleanliness and maintenance of the pools have been highlighted positively with many guests enjoying the well-kept and clean conditions. A few rooms even feature private heated pools, providing exclusive and convenient access for some lucky visitors. The spa area with its warm pool has also garnered favorable comments.
However, some guests mentioned inconsistencies regarding pool heating with a few reporting that at least one of the pools was not adequately warm or heated as advertised during their stay. Despite these occasional drawbacks, the majority of the feedback about the heated pools remains overwhelmingly positive.
Hollywood Mirage - Excel Hotels & Resorts offers an impressive array of outdoor pool options that have delighted guests. Multiple pools are available throughout the property, including heated ones and dedicated children's pools, ensuring variety and convenience for all visitors. The pools are consistently praised for their cleanliness and excellent maintenance, creating a sparkling and inviting setting.
Guests appreciate the ample sunbeds and comfortable poolside chairs, which contribute to a relaxed atmosphere. The outdoor pool area is described as spacious with a great atmosphere that is not too loud and offers plenty of sun. For those seeking quieter experiences, there are smaller, more tranquil pool areas available.
The presence of a beauty salon and on-site shop adds to the overall convenience for guests. Organized activities around the main pool area, such as yoga, enhance the experience, making it suitable for those looking to stay active during their stay.
Overall, the pool offerings at Hollywood Mirage provide an excellent environment for both relaxation and recreation, ensuring a pleasant experience for families and individual travelers alike. However, it’s worth noting that some visitors have found certain pools to be busy and crowded at times.
Hollywood Mirage - Excel Hotels & Resorts is highly praised as a perfect destination for honeymooners, offering a wonderful experience. Guests compliment the dinner buffets, which are well-suited for romantic getaways. The hotel is situated in a quiet location, providing good views, making it an ideal place for those looking to unwind and enjoy picturesque scenery.
The apartments are described as clean, ensuring a comfortable stay. The pool is noted for its great size, appealing to visitors who like to swim. Guests can enjoy entertaining scenes with nightly entertainment available. The consistent room upkeep contributes to the overall positive experience. This combination of amenities and services makes Hollywood Mirage a recommended choice for honeymoon celebrations.
Hollywood Mirage - Excel Hotels & Resorts offers an unforgettable romantic experience for couples seeking a relaxing getaway. The hotel boasts huge, clean rooms with stunning, romantic views perfect for enjoying the beautiful sunset from the terrace. Couples will find the cozy balconies ideal for private moments, while the peaceful ambiance and quiet location enhance the overall experience. Romantic outdoor dining options and a welcoming atmosphere ensure that every expectation is met for a romantic retreat. The romantic location and charming vibe make it an ideal choice for couple retreats, allowing guests to relax in the privacy of their own balcony. Despite some issues with the Valentine's Day meal, the overall experience remains liberating and remarkable, perfect for couples aiming for a romantic escape.
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Location
The surrounding area is well-served with a handful of restaurants, bars and shops, ensuring that guests have access to essential amenities without venturing too far. For beach lovers, the hotel thoughtfully provides a complimentary shuttle bus, which runs hourly to Los Cristianos and Playa de las Vistas, making the downhill journey a breeze and sparing guests the effort of climbing back up.
Despite the challenging walk, guests appreciate the tranquil setting and find the location perfect for exploring Costa Adeje and other attractions on the island. The on-site facilities, including multiple pools, supermarkets and beauty salons, add to the convenience, making it a suitable spot for families and couples alike.
Complimentary shuttle services, proximity to key attractions and exceptional views make Hollywood Mirage a noteworthy stay for those who can handle the hillside location or are willing to rely on taxis or shuttle buses. The tranquility, excellent facilities and scenic vistas significantly uplift the overall experience, making it a favored choice for many returning visitors.
Breakfast
However, there are areas where breakfast could be improved. Some guests felt that the food quality did not meet 4-star standards, particularly criticizing the freshness and taste of certain items. The hot drinks, especially coffee, received repeated negative feedback. There were also complaints about the breakfast area being too crowded with inadequate seating and long queues, particularly for the coffee machines. Hygiene and maintenance issues were noted by some guests, including dirty plates and a need for more frequent replenishment of food items.
Overall, while the breakfast at Hollywood Mirage is generally well-received for its variety and abundance, it could benefit from improvements in food quality organization and maintaining cleanliness to provide a consistently positive experience.
Dinner
However, there were numerous reports of limited variety and below-average quality in the dinner buffet. Some guests mentioned that the food was often cold, overcooked or lacking in flavor with specific complaints about repetitive and unappetizing dishes. The lack of vegetarian options was a notable downside for several guests, making the dining experience less inclusive.
Service during dinner also had mixed reviews with some guests appreciating the friendly staff while others experienced poor service that detracted from their meal. Drinks, including water, were not included with dinner, which some guests found inconvenient.
Overall, while the breakfast received higher praise, the dinner offerings at the hotel appear to have room for improvement to meet the expectations of all guests.
Rooms
Guests were particularly pleased with the cleanliness and size of the rooms, noting that they were well-equipped with kitchen facilities and other necessary amenities. The sea views from many of the balconies add a delightful touch to the stay. The apartment layouts, often split-level with multiple balconies, contribute to a pleasant stay.
However, there were consistent remarks that the rooms and furniture are somewhat dated and in need of renovation. Some reviewers pointed out issues like worn-out furnishings, old-fashioned decor and occasional broken fixtures. Cleaning services also drew mixed feedback with several guests noting infrequent or superficial cleanings during their stay.
On the positive side, the property overall is described as beautiful and well-maintained and the staff generally received praise for their friendliness and helpfulness. The large balconies and excellent sea views were among the highlights for many guests.
Despite some drawbacks, such as dated decor and housekeeping frequency, the spacious and well-equipped nature of the apartments make 'Hollywood Mirage' a comfortable choice for accommodation with stunning views and ample room to relax.
Beds
However, many guests faced issues with the beds not meeting their expectations. A recurring concern was the prevalence of two single beds joined together instead of a true double bed, which often led to discomfort as these beds moved apart during the night. Some found the mattresses to be too hard, describing them as tough or firm, while others mentioned the beds felt dated and in need of replacement. The quality of pillows was another point of discomfort with many guests finding them too flat or worn out. Sofa beds also received poor feedback due to their discomfort.
In summary, while there are positive remarks about the comfortable and spacious bedding in some rooms, there needs to be an improvement in bed quality and addressing guest preferences for bed types to enhance overall satisfaction.
Cleanliness
However, the reviews also highlight several significant areas needing improvement. Regular cleaning appears to be inconsistent with some rooms only cleaned once during a week-long stay. There were numerous reports of dust, dirt, mold and even cockroaches in rooms and kitchens. Specific mentions were made of dirty nightstands, floor stains, dated and neglected bathrooms and generally insufficient cleaning.
Guests also noted inconsistencies with services like trash removal and changing bed linens, often occurring less frequently than expected. While many found the hotel clean and comfortable, others pointed out critical cleanliness issues in common areas and the restaurant, emphasizing that more should be done to maintain a higher hygiene standard.
Overall, while Hollywood Mirage boasts a generally clean environment and friendly staff, the inconsistent and sometimes deficient cleaning routines leave room for improvement. Adjustments in the cleaning schedule and attention to periodic deep cleans could elevate the guest experience significantly.
Staff
The entertainment staff also stands out for their enthusiasm and hard work, contributing significantly to the guests' enjoyment with a range of activities and evening programs. Lifeguards at the pools are noted for their diligence and skill, ensuring safety and fun for all guests.
Guests found the staff to be approachable, professional and consistently eager to assist, whether it was through rapid response to requests, assistance with travel arrangements or simply offering a friendly smile and warm interaction. The overall sentiment reflects a high level of satisfaction with the staff's ability to create a welcoming and supportive environment, despite a few mentions of understaffing or less positive interactions.
Overall, the staff's efforts are instrumental in making stays at Hollywood Mirage enjoyable, contributing to the hotel's high ratings and positive reviews.
Wi-Fi
However, other reviews highlighted significant issues, such as unreliable, slow or completely unworkable Wi-Fi in certain areas. Reports of spotty, unstable and poor connections were mentioned with some guests experiencing no Wi-Fi in their rooms and others facing interruptions during their stay. While the hotel seems to have made efforts to enhance Wi-Fi, these improvements have not been universally experienced by all visitors.
Pool
The presence of a restaurant and bar at the main pool is a significant plus, providing convenience and enhancing the poolside experience. The pools are generally not crowded, allowing for a peaceful and relaxing environment. Lifeguards are noted as competent, although there are occasional concerns about their attentiveness. The pool areas are described as beautiful and inviting with plenty of activities available for children and teenagers.
However, some guests mention that the pool hours are restrictive, closing as early as 6 p.m. and there are occasional maintenance closures. Despite these minor drawbacks, the pool facilities at Hollywood Mirage are highly praised with guests enjoying the clean, warm and well-maintained pools, as well as the variety of options available for different age groups and preferences.
Family
The entertainment team receives consistent praise for their efforts in creating fun activities for both kids and adults. Daily entertainment programs and lively pool parties, including foam parties, are a hit among families. The hotel also offers themed evenings and live performances, which appeal particularly to younger guests.
Onsite amenities such as a kids club, playground and dedicated play areas with toys and games further enhance the family-friendly atmosphere. The presence of lifeguards like Victor, who engages warmly with children, adds an extra layer of safety and enjoyment.
While some reviews mention that the music near the pool could be quieter and suggest more evening animation activities, the overall reception of the resort's offerings is positive. The attentive service, clean, secure environment and convenient location close to family-friendly restaurants and shops contribute to its reputation as a delightful family vacation spot.
However, it's worth noting that a few guests pointed out issues such as a poor setup for the kids club and instances of noise affecting the calmness of other guests. Despite these minor drawbacks, the general consensus is that the Hollywood Mirage provides a vibrant and enjoyable setting for family holidays, suitable for children of all ages. With excellent facilities and continuous efforts to cater to family needs, it stands out as a prime destination for family fun and relaxation.
Golf
4 Star
While some reviews were critical, noting the need for renovations and improved cleanliness, others highlighted positive aspects such as the well-maintained gardens, clean rooms and great value for money. Guests appreciated the clean and fresh lounges and the location was also noted for its cleanliness and good overall experience.
In terms of facilities, the pools received praise for their size, although there were minor issues that could use fixing. The hotel's attractive pricing was a consistent plus point mentioned in several reviews, despite some feeling that certain services, like cleaner rooms and a tastier breakfast, could enhance the experience.
Ultimately, while Hollywood Mirage has attributes that guests enjoyed, many agree that the property needs updates and improvements to truly reflect a four-star rating. With the right adjustments, it has the potential to be an outstanding four-star complex.
Business
Nevertheless, there are some positive aspects worth mentioning. The internet connection is deemed reliable, making it feasible for remote work. Additionally, the staff receives commendation for being very friendly and attentive, which can contribute to a more pleasant stay, even if the focus is on business. The restaurant services are positively noted, offering a reprieve after a long day. However, potential business travelers should be aware that this hotel leans more towards leisure and quieter facilities, rather than a bustling business setting.
Children's Pool
The resort also boasts a variety of activities and entertainment tailored to kids, including a foam party, poolside games and mini golf. Parents praised the safety and cleanliness of the children's pool areas, which are described as large, safe and well-maintained, ensuring a worry-free experience for both parents and their young ones.
In addition to the pools, the presence of a children's playground and areas designed specifically for toddler and child activities were highlighted as significant benefits. Despite a few minor issues with cleanliness and the inconvenience of some pool play areas, the overall feedback on the children’s pool and associated activities was largely positive.
Families visiting Hollywood Mirage can expect a well-rounded, engaging and safe aquatic experience for their children, making it a top choice for a family-friendly vacation.
Heated Pool
The cleanliness and maintenance of the pools have been highlighted positively with many guests enjoying the well-kept and clean conditions. A few rooms even feature private heated pools, providing exclusive and convenient access for some lucky visitors. The spa area with its warm pool has also garnered favorable comments.
However, some guests mentioned inconsistencies regarding pool heating with a few reporting that at least one of the pools was not adequately warm or heated as advertised during their stay. Despite these occasional drawbacks, the majority of the feedback about the heated pools remains overwhelmingly positive.
Outdoor Pool
Guests appreciate the ample sunbeds and comfortable poolside chairs, which contribute to a relaxed atmosphere. The outdoor pool area is described as spacious with a great atmosphere that is not too loud and offers plenty of sun. For those seeking quieter experiences, there are smaller, more tranquil pool areas available.
The presence of a beauty salon and on-site shop adds to the overall convenience for guests. Organized activities around the main pool area, such as yoga, enhance the experience, making it suitable for those looking to stay active during their stay.
Overall, the pool offerings at Hollywood Mirage provide an excellent environment for both relaxation and recreation, ensuring a pleasant experience for families and individual travelers alike. However, it’s worth noting that some visitors have found certain pools to be busy and crowded at times.
Honeymoon
The apartments are described as clean, ensuring a comfortable stay. The pool is noted for its great size, appealing to visitors who like to swim. Guests can enjoy entertaining scenes with nightly entertainment available. The consistent room upkeep contributes to the overall positive experience. This combination of amenities and services makes Hollywood Mirage a recommended choice for honeymoon celebrations.
Romantic
Yes, Hollywood Mirage - Excel Hotels & Resorts has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool.
No, a spa isn't available at Hollywood Mirage - Excel Hotels & Resorts.
No, Hollywood Mirage - Excel Hotels & Resorts doesn't allow dogs.
No, parking facilities aren't available at Hollywood Mirage - Excel Hotels & Resorts.
Yes, Hollywood Mirage - Excel Hotels & Resorts has a gym.
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