Mercure Hotel Luebeck City Center
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Summary of reviewsThe Mercure Hotel Luebeck City Center enjoys an exceptional central location, highly praised for its proximity to the main train and bus stations as well as Lübeck’s old town and top attractions like the Holstentor gate. Guests appreciate the convenience and quiet atmosphere, making it a perfect choice for sightseeing, shopping or business trips.
Breakfast at the hotel generally receives favorable reviews for its variety and quality with extensive choices like fresh scrambled eggs and different coffee options. Friendly and attentive staff enhance the breakfast experience, although some guests find it overpriced. Despite this, the breakfast arrangement is considered well-organized, especially under current health measures.
Dinner services were more limited with only breakfast provided and no room refrigerators. However, guests appreciated the helpful reception staff’s recommendations for nearby dining options. Room experiences are mostly positive with many guests noting cleanliness, space and comfort, particularly praising the recent renovations and modern decor. Some rooms, especially family rooms and those under the roof, were considered small, musty and in need of better ventilation and maintenance.
Cleanliness standards are generally high with daily room cleaning and good hygiene practices during breakfast. However, issues like mildew, dust and occasional lapses in bathroom cleanliness were noted. Even with these occasional lapses, the overall clean presentation generally satisfied guests.
The hotel staff consistently receive high marks for their friendliness, professional demeanor and willingness to help, enhancing the guest experience. While some isolated instances of unhelpfulness occurred, the overall impression is strongly positive.
WiFi service elicited mixed reactions; while some guests reported excellent connection speeds, others faced issues with connectivity and reception. Parking also presented challenges with the underground garage criticized for being cramped and expensive. Nonetheless, free parking spaces and secure bicycle storage were appreciated.
For families, the hotel offers a mixed experience. While family-friendly amenities and staff efforts stand out, some family rooms were too small or presented cleanliness issues. The hotel’s overall family atmosphere and breakfast service are commendable, making it a decent choice for short family stays.
Comfortable beds generally provide a good sleep experience, although varying firmness preferences led to mixed feedback on mattresses and pillows. Softer beds and protection from street noise are particular positives.
As a three-star hotel, Mercure Hotel Luebeck City Center meets expectations with a clean environment, prime location and practical amenities. There are areas for improvement, particularly in room updates and dining services, but it remains a solid choice for short stays and city exploration, offering good value overall. The hotel is also highly praised for accommodating travelers with dogs.
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Breakfast at the hotel generally receives favorable reviews for its variety and quality with extensive choices like fresh scrambled eggs and different coffee options. Friendly and attentive staff enhance the breakfast experience, although some guests find it overpriced. Despite this, the breakfast arrangement is considered well-organized, especially under current health measures.
Dinner services were more limited with only breakfast provided and no room refrigerators. However, guests appreciated the helpful reception staff’s recommendations for nearby dining options. Room experiences are mostly positive with many guests noting cleanliness, space and comfort, particularly praising the recent renovations and modern decor. Some rooms, especially family rooms and those under the roof, were considered small, musty and in need of better ventilation and maintenance.
Cleanliness standards are generally high with daily room cleaning and good hygiene practices during breakfast. However, issues like mildew, dust and occasional lapses in bathroom cleanliness were noted. Even with these occasional lapses, the overall clean presentation generally satisfied guests.
The hotel staff consistently receive high marks for their friendliness, professional demeanor and willingness to help, enhancing the guest experience. While some isolated instances of unhelpfulness occurred, the overall impression is strongly positive.
WiFi service elicited mixed reactions; while some guests reported excellent connection speeds, others faced issues with connectivity and reception. Parking also presented challenges with the underground garage criticized for being cramped and expensive. Nonetheless, free parking spaces and secure bicycle storage were appreciated.
For families, the hotel offers a mixed experience. While family-friendly amenities and staff efforts stand out, some family rooms were too small or presented cleanliness issues. The hotel’s overall family atmosphere and breakfast service are commendable, making it a decent choice for short family stays.
Comfortable beds generally provide a good sleep experience, although varying firmness preferences led to mixed feedback on mattresses and pillows. Softer beds and protection from street noise are particular positives.
As a three-star hotel, Mercure Hotel Luebeck City Center meets expectations with a clean environment, prime location and practical amenities. There are areas for improvement, particularly in room updates and dining services, but it remains a solid choice for short stays and city exploration, offering good value overall. The hotel is also highly praised for accommodating travelers with dogs.
Family Friendly Hotel
This hotel offers family-friendly accommodations and allows pets. It is a short walk from the city center and has spacious rooms, a garden terrace, and a free water dispenser.
Hotel with Parking
This hotel features a parking garage with a specified height limit and also offers limited free outdoor parking, providing guests with different parking choices.
Hotel Taking Steps Towards Sustainability
Dog Friendly Hotel
3-Star Hotel
Guest Reviews
The Mercure Hotel Luebeck City Center boasts an exceptional location that consistently impresses guests. Situated right next to the main train and bus stations, the hotel's central positioning offers unparalleled convenience, especially for those traveling by train. The proximity to Lübeck's historical old town and the famed Holstentor gate means that top attractions are just a short walk away, making it an ideal choice for tourists wanting to explore the city.
Guests frequently mention the ease of reaching the city's center with its shops, restaurants and sights, all within walking distance. Despite being centrally located, the hotel maintains a quiet atmosphere, ensuring a restful stay. Whether you're in Lübeck for sightseeing, shopping or business, the hotel’s optimal location provides quick and easy access to everything you need.
Overall, the hotel's strategic location near key transport hubs and the old town receives high praise, making it a perfect base for exploring the charming city of Lübeck.
The breakfast experience at Mercure Hotel Luebeck City Center garners diverse opinions from its guests. Overall, many find it to be a robust offering with phrases such as "very good breakfast," "great breakfast," and "rich and tasty breakfast" frequently mentioned. Guests appreciate the extensive and varied selections, noting the buffet as fresh, delicious and well-organized with ample choices and regular replenishments.
The quality is generally high with some highlighting specific items like fresh scrambled eggs with bacon and several varieties of coffee. The friendly and attentive staff also contribute positively to the breakfast experience, ensuring that guests' needs are met efficiently.
However, some guests feel the breakfast falls short in value. The price, ranging from €15 to €25 per person, is often criticized as excessive for what is offered. Words like "expensive," "too high," and "not justified" recur in reviews discussing the cost. Moreover, certain guests describe the breakfast as "mediocre" or "basic," contending it doesn’t match its hefty price tag.
Despite the pricing complaints, the overall sentiment is that the breakfast is satisfactory with a good enough selection to start the day well. For many, reserving a breakfast time due to current health measures seems to be a well-received arrangement, suggesting an organized and thoughtful approach by the hotel to manage guest flow.
In conclusion, while the pricing of the breakfast at Mercure Hotel Luebeck City Center is contentious, the quality and variety generally receive favorable reviews, making it a noteworthy consideration for potential guests.
The Mercure Hotel Luebeck City Center received mixed reviews regarding its dining options. On the positive side, guests generally found the breakfast to be very good with some noting it as extensive and decent. Prepared food was considered useful and the breakfast overall received praise despite some considering it expensive and the buffet small.
However, the dining experience at the hotel lacked variety as there was no meal service except for breakfast. Guests also felt that the price-performance ratio for breakfast wasn’t ideal. Additionally, the absence of a refrigerator in the rooms and high costs for bottled water were highlighted as drawbacks.
Guests appreciated the helpfulness of the reception staff in suggesting good nearby restaurants and shops, marking them on a map for convenience. The hotel's proximity to the bus and train station and the old town, reachable with a short walk, was also noted as advantageous for dining out. However, there was a general sentiment that the overall in-house dining experience was poor due to the lack of available gastronomic services.
The rooms at Mercure Hotel Luebeck City Center generally leave a positive impression among guests with many highlighting their cleanliness and recent renovations. Visitors appreciate the large, spacious rooms that are comfortable and well-equipped with essentials such as air conditioning and complimentary drinks. Many guests noted the rooms to be airy and quiet, especially those facing the courtyard or at the back of the hotel.
However, there are mentions of smaller room sizes, particularly for family rooms and those under the roof, which may feel cramped for some. Complaints about musty odors, outdated decor and insufficient ventilation are also recurrent. Some guests experienced issues with room readiness, cleanliness and maintenance, including poorly maintained shower areas and non-functioning air conditioning units.
Despite some drawbacks, comfortable beds, functional amenities like electric kettles and the overall quiet environment contribute positively to the guest experience. The hotel provides modern yet practical decor, although there's a general consensus that some rooms could benefit from modernization to better align with contemporary trends.
The bed reviews for Mercure Hotel Luebeck City Center generally highlight a comfortable experience for many guests, though there are some mixed opinions. Many guests found the beds to be extremely comfortable and cozy with high-quality bedding and mattresses. Several visitors appreciated the clean and tidy bed linens as well as the protection from street noise, contributing to restful nights.
However, some guests noted that the mattresses were too soft, worn out or hard, causing discomfort for a few. There were also mentions of outdated beds and unstable compartments with a variety of firmness preferences causing dissatisfaction for some. Although the main beds received positive feedback, several guests found the sofa beds uncomfortable for adults or children.
Pillows were another point of contention; some guests felt they were too soft or flat, affecting their comfort levels. Despite these mixed reviews, the general consensus leans towards a positive sleeping experience, especially for those who enjoy softer bedding.
At the Mercure Hotel Luebeck City Center, guest reviews regarding cleanliness present a mixed picture. On the positive side, many guests consistently highlight the overall cleanliness of the hotel, describing it as very clean, neat and well-maintained. Rooms are frequently noted as clean and comfortable with some visitors mentioning that rooms are cleaned nicely every day and are kept clean throughout. The hotel’s areas, including newly renovated rooms, are also termed as nice and clean, contributing to a generally positive experience. Additionally, the hotel is appreciated for its good hygiene measures, especially during breakfast and for its clean and friendly ambience.
However, there are notable concerns raised by guests that temper this otherwise positive outlook. Issues with mildew and rust in the bathroom, occasional findings of mold, dust and cobwebs suggest that certain areas are not cleaned thoroughly. Bathrooms specifically draw criticism for not being cleaned properly with some describing the space as unhygienic, unclean and in need of a deep cleaning. The cleaning staff were occasionally described as unpleasant and superficial cleaning efforts with instances of missed details like unemptied waste and dirty floors, were noted by several guests.
In summary, while Mercure Hotel Luebeck City Center maintains a generally clean environment with good hygiene practices, there is room for improvement, particularly in the more detailed and thorough cleaning of bathrooms and other less conspicuous areas.
Visitors to the Mercure Hotel Luebeck City Center consistently commend the staff for their friendliness, helpfulness and professional demeanor. Guests frequently mention the warm welcome they receive upon arrival and highlight the accommodating nature of both the reception and housekeeping teams. The staff is often described as attentive and cheerful, providing excellent service, especially at check-in and breakfast. There are also numerous instances of employees going out of their way to assist with various needs, including local public transport information and special breakfast requests.
However, not all reviews are positive. Some guests note that certain members of the reception staff appear overwhelmed or unhelpful with sporadic mentions of unfriendliness or lack of concern regarding specific issues. Despite these few negative remarks, the majority of visitors appreciate the generally service-minded and welcoming attitude of the hotel personnel. Overall, the staff at Mercure Hotel Luebeck City Center leave a largely positive impression through their dedication and care for guest satisfaction.
The WiFi experience at Mercure Hotel Luebeck City Center receives mixed feedback. While some guests found the internet connection excellent and very fast, particularly highlighting that it met all their hotel needs, others experienced significant issues. Reviews mention that WiFi was good for local use and functioning well for basic hotel requirements. However, some guests faced intermittent outages, poor reception in their rooms and difficulty accessing the network overall. Despite these inconsistencies, the hotel offers additional conveniences such as a free water dispenser and free parking and the staff is frequently praised for being very helpful and friendly.
Parking at the Mercure Hotel Luebeck City Center presents a mixed experience for its guests. While there are some positives, the overarching theme appears to be one of difficulty and frustration. On the upside, guests appreciated the availability of free parking spaces in front of the hotel, as well as the provision of free parking for bicycles in the underground parking area. Some reviews also mentioned the convenience of a secure parking facility adjacent to the hotel and the option of public garages nearby.
However, there are significant downsides to the parking situation. Many guests found the underground garage to be extremely tight, cramped and difficult to navigate, often labeling it as a disaster. Limited parking spaces were a recurrent issue with many guests struggling to find free or even paid spots. The underground parking was often noted as expensive with additional fees up to €15 per night considered too high by many. The scarcity of parking spaces, both on the property and nearby, compounded the issue, as did the troublesome access routes and narrow corridors of the underground garage.
Given these mixed reviews, it seems the hotel may need to address and improve its parking facilities to better accommodate its guests.
The Mercure Hotel Luebeck City Center offers a mixed experience for families with children. It boasts a notably family-friendly atmosphere, ideal for family stays. The hotel staff are praised for their family-friendly attitude and efforts to accommodate children, providing amenities such as baby cribs and hosting a TV with kids' channels, which can be very convenient for keeping the little ones entertained. The breakfast service is highlighted as excellent, which includes a super nice breakfast spread that is well-received by guests.
However, the experiences with the family rooms vary significantly. While some guests found the family rooms spacious, comfortable and clean, suitable for a weekend stay or accommodating for 2 adults and children, others encountered issues like musty odors, a damp environment, smoke smells and even solid waste. Some family rooms were described as cramped, too small or not cozy, making it challenging for families, especially those with more than one child or teenage girls. Additionally, navigating with a baby stroller was not easy and the prolonged check-in process could be cumbersome with young children.
Despite these drawbacks, the overall clean conditions of the hotel and the private parking were appreciated. The rooms' general comfort and the decent size for smaller family groups often left guests satisfied. The atmosphere and attitude of the staff make it a noteworthily agreeable option for families, especially for short stays.
The Mercure Hotel Luebeck City Center offers a comfortable and tidy environment with a prime central location, making it ideal for short stays and city tours. While it does exhibit the characteristics and simplicity expected of a three-star hotel, some guests have found the rooms to be on the smaller side and in need of renovation. The breakfast provided is deemed adequate, but some guests feel the price is too high for the offerings. Overall, the hotel is good for a brief stay, particularly for those in transit. The convenience of the location and the cleanliness of the premises are frequently highlighted as positive aspects, making it a practical choice for travelers.
Mercure Hotel Luebeck City Center is a highly praised destination for travelers with dogs, known for its pet-friendly policies. It stands out as a dog-friendly hotel with welcoming staff, ensuring a comfortable stay for both guests and their furry companions. The hotel charges no extra fee for pets, making it an affordable option for pet owners. Guests have highlighted the hotel's cleanliness, even with pets present and appreciate that dogs are allowed without any hassle. The property is designed to be easily accessible for dogs, adding to the convenience for pet owners. Overall, the hotel successfully caters to both human and canine guests, providing a pleasant and accommodating environment.
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Location
Guests frequently mention the ease of reaching the city's center with its shops, restaurants and sights, all within walking distance. Despite being centrally located, the hotel maintains a quiet atmosphere, ensuring a restful stay. Whether you're in Lübeck for sightseeing, shopping or business, the hotel’s optimal location provides quick and easy access to everything you need.
Overall, the hotel's strategic location near key transport hubs and the old town receives high praise, making it a perfect base for exploring the charming city of Lübeck.
Breakfast
The quality is generally high with some highlighting specific items like fresh scrambled eggs with bacon and several varieties of coffee. The friendly and attentive staff also contribute positively to the breakfast experience, ensuring that guests' needs are met efficiently.
However, some guests feel the breakfast falls short in value. The price, ranging from €15 to €25 per person, is often criticized as excessive for what is offered. Words like "expensive," "too high," and "not justified" recur in reviews discussing the cost. Moreover, certain guests describe the breakfast as "mediocre" or "basic," contending it doesn’t match its hefty price tag.
Despite the pricing complaints, the overall sentiment is that the breakfast is satisfactory with a good enough selection to start the day well. For many, reserving a breakfast time due to current health measures seems to be a well-received arrangement, suggesting an organized and thoughtful approach by the hotel to manage guest flow.
In conclusion, while the pricing of the breakfast at Mercure Hotel Luebeck City Center is contentious, the quality and variety generally receive favorable reviews, making it a noteworthy consideration for potential guests.
Dinner
However, the dining experience at the hotel lacked variety as there was no meal service except for breakfast. Guests also felt that the price-performance ratio for breakfast wasn’t ideal. Additionally, the absence of a refrigerator in the rooms and high costs for bottled water were highlighted as drawbacks.
Guests appreciated the helpfulness of the reception staff in suggesting good nearby restaurants and shops, marking them on a map for convenience. The hotel's proximity to the bus and train station and the old town, reachable with a short walk, was also noted as advantageous for dining out. However, there was a general sentiment that the overall in-house dining experience was poor due to the lack of available gastronomic services.
Rooms
However, there are mentions of smaller room sizes, particularly for family rooms and those under the roof, which may feel cramped for some. Complaints about musty odors, outdated decor and insufficient ventilation are also recurrent. Some guests experienced issues with room readiness, cleanliness and maintenance, including poorly maintained shower areas and non-functioning air conditioning units.
Despite some drawbacks, comfortable beds, functional amenities like electric kettles and the overall quiet environment contribute positively to the guest experience. The hotel provides modern yet practical decor, although there's a general consensus that some rooms could benefit from modernization to better align with contemporary trends.
Beds
However, some guests noted that the mattresses were too soft, worn out or hard, causing discomfort for a few. There were also mentions of outdated beds and unstable compartments with a variety of firmness preferences causing dissatisfaction for some. Although the main beds received positive feedback, several guests found the sofa beds uncomfortable for adults or children.
Pillows were another point of contention; some guests felt they were too soft or flat, affecting their comfort levels. Despite these mixed reviews, the general consensus leans towards a positive sleeping experience, especially for those who enjoy softer bedding.
Cleanliness
However, there are notable concerns raised by guests that temper this otherwise positive outlook. Issues with mildew and rust in the bathroom, occasional findings of mold, dust and cobwebs suggest that certain areas are not cleaned thoroughly. Bathrooms specifically draw criticism for not being cleaned properly with some describing the space as unhygienic, unclean and in need of a deep cleaning. The cleaning staff were occasionally described as unpleasant and superficial cleaning efforts with instances of missed details like unemptied waste and dirty floors, were noted by several guests.
In summary, while Mercure Hotel Luebeck City Center maintains a generally clean environment with good hygiene practices, there is room for improvement, particularly in the more detailed and thorough cleaning of bathrooms and other less conspicuous areas.
Staff
However, not all reviews are positive. Some guests note that certain members of the reception staff appear overwhelmed or unhelpful with sporadic mentions of unfriendliness or lack of concern regarding specific issues. Despite these few negative remarks, the majority of visitors appreciate the generally service-minded and welcoming attitude of the hotel personnel. Overall, the staff at Mercure Hotel Luebeck City Center leave a largely positive impression through their dedication and care for guest satisfaction.
Wi-Fi
Parking
However, there are significant downsides to the parking situation. Many guests found the underground garage to be extremely tight, cramped and difficult to navigate, often labeling it as a disaster. Limited parking spaces were a recurrent issue with many guests struggling to find free or even paid spots. The underground parking was often noted as expensive with additional fees up to €15 per night considered too high by many. The scarcity of parking spaces, both on the property and nearby, compounded the issue, as did the troublesome access routes and narrow corridors of the underground garage.
Given these mixed reviews, it seems the hotel may need to address and improve its parking facilities to better accommodate its guests.
Family
However, the experiences with the family rooms vary significantly. While some guests found the family rooms spacious, comfortable and clean, suitable for a weekend stay or accommodating for 2 adults and children, others encountered issues like musty odors, a damp environment, smoke smells and even solid waste. Some family rooms were described as cramped, too small or not cozy, making it challenging for families, especially those with more than one child or teenage girls. Additionally, navigating with a baby stroller was not easy and the prolonged check-in process could be cumbersome with young children.
Despite these drawbacks, the overall clean conditions of the hotel and the private parking were appreciated. The rooms' general comfort and the decent size for smaller family groups often left guests satisfied. The atmosphere and attitude of the staff make it a noteworthily agreeable option for families, especially for short stays.
3 Star
Dog Friendly
No, Mercure Hotel Luebeck City Center doesn't have any pool.
No, a spa isn't available at Mercure Hotel Luebeck City Center.
Yes, Mercure Hotel Luebeck City Center welcomes dogs.
Yes, parking facilities are available at Mercure Hotel Luebeck City Center.
No, Mercure Hotel Luebeck City Center doesn't have a gym.
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