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Acquarello Swiss Quality Hotel

Lugano , Piazza Cioccaro 9 (Show on Map)

8.0

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsAcquarello Swiss Quality Hotel shines brightly in several key areas based on guest feedback, positioning itself as an appealing choice for travelers seeking convenience and comfort. The hotel's prime location in the heart of Lugano is a standout feature, offering easy access to the train station, city center, funicular and a wealth of local amenities including shops, restaurants and scenic attractions. This centrality makes it ideal for both business trips and leisurely explorations.

Guests frequently commend the hotel's breakfast, praising its variety and freshness. The well-curated buffet includes fresh fruits, delicious croissants, quality bread and freshly squeezed orange juice with many diners finding it sufficiently hearty to kickstart their day positively. The breakfast staff too receive accolades for their efficiency and friendly service, keeping the offerings well-stocked and organized.

Cleanliness is another strong point at Acquarello. Guests consistently describe the rooms as immaculate and well-maintained, reflecting the benefits of recent renovations. The bathrooms are also noted for their cleanliness, although some public areas and corridors may need updates. Despite minor noise issues in some rooms, the overall hygiene standards contribute to a comfortable and pleasant stay.

The staff at Acquarello earn high marks for their welcoming and helpful demeanor. From the reception to the breakfast team, the hotel's personnel are noted for their professionalism and willingness to assist, adding significantly to the positive guest experience. Specific individuals, like Silvia at breakfast, have been singled out for their outstanding service.

Acquarello also delivers a reliable and high-speed WiFi experience, crucial for both leisure surfing and professional requirements. Although a few guests noted minor issues with finding WiFi instructions, the general consensus is that the internet service is dependable and supports remote work effectively.

The beds at the hotel receive mixed feedback. While many guests praise the beds for being comfortable and conducive to a good night's sleep, some found the mattresses too firm for their liking. Clean and frequently changed bed linens are appreciated, though there are occasional concerns about the roughness of certain bedding.

Operating as a three-star hotel, Acquarello offers a balanced price-performance ratio. Despite some basic and smaller rooms, the accommodations are sufficiently comfortable and equipped with modern amenities. The furniture, while functional, could benefit from updates. However, the hotel's excellent location near the train station and eateries enhances its appeal, making it a practical and budget-friendly option for both short stays and business trips.

In conclusion, Acquarello Swiss Quality Hotel excels in location, cleanliness, staff service and breakfast offerings. While room size and bed comfort are areas of mixed opinions, the overall experience aligns well with its three-star rating, making it a reliable choice for travelers visiting Lugano.
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Dog Friendly Hotel

Acquarello Swiss Quality Hotel is a pet-friendly hotel that welcomes guests with pets, ensuring a comfortable stay. It is one of the most booked pet-friendly hotels in Lugano.

Business Hotel

Acquarello Swiss Quality Hotel is listed among the top business hotels in Lugano. While specific details about business amenities and meeting spaces aren't available, its inclusion suggests it meets the needs of business travelers.

Hotel with Parking

Hotel Acquarello is located in the pedestrian area, but the Autosilo Motta car park is only a 5-minute walk away. A car park is listed as an amenity.

Hotel with Gym

Aquarello Swiss Quality Hotel is listed as having gym facilities.

3-Star Hotel

This hotel offers a reliable three-star experience, suitable for short stays and those looking for value for money. It has a unique and strategic location in the historical part of the city and is close to the train station.

Family Friendly Hotel

Hotel near Nightlife Spots

Room Types

Comfort Double Room with Balcony Spacious room with a flat-screen TV and an espresso machine. All rooms have a balcony. Some rooms do not have their own espresso machine, but there is one available in the lounge right outside the room.

Standard Twin Room Within some distance from the funicular, but you may still hear the noises from it.

Economy Twin Room These rooms are located close to the funicular. Please note that extra beds and baby cots are not available in this room type.

Comfort Twin Room Spacious room with a flat-screen TV and an espresso machine. Some have a balcony. Some rooms do not have their own espresso machine, but there is one available in the lounge right outside the room.

Standard Single Room Within some distance from the funicular, but you may still hear the noises from it. Please note that extra beds and baby cots are not available in this room type.

Studio with Kitchenette This is a large room with 2 single beds and 1 double sofa bed plus a fully equipped kitchen. It enjoys a quiet location on the backside of the hotel.

Economy Single Room This single room features air conditioning. Please note that extra beds and baby cots are not available in this room type.

Comfort Single Room This single room has air conditioning. Please note that extra beds and baby cots are not available in this room type.

Studio The studio offers air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. A kitchenette fitted with a refrigerator, kitchenware and a microwave is available for cooking and storing food. This studio has a safe deposit box, heating and a flat-screen TV. The unit has 4 beds.

About Acquarello Swiss Quality Hotel

License: 220

Guest Reviews

8.0

Very Good

Location

Acquarello Swiss Quality Hotel boasts a prime location that truly appeals to travelers. Nestled right in the heart of Lugano, the hotel is conveniently positioned between the train station and the city center, making it easily accessible by public transport. Exceptional proximity to the funicular ensures a quick and convenient descent from the station directly to the hotel, which guests find incredibly efficient.

The surrounding area is rich with amenities, from charming shops and restaurants to scenic spots like the lake and the old town, all within walking distance. This central positioning is ideal for both business trips and leisurely stays, especially for those without a car. The clean, modern accommodations further complement the excellent location with many guests praising the comfortable rooms and friendly, accommodating staff.

Whether it's a short-term visit or an extended stay, the hotel's strategic location right in the pedestrian zone, near the funicular and close to main attractions serves as a perfect hub for exploring the vibrant city of Lugano. With an abundance of positive remarks about the location, Acquarello Swiss Quality Hotel emerges as a standout choice for travelers seeking convenience and centrality in their lodging.

Breakfast

Acquarello Swiss Quality Hotel has garnered positive feedback for its breakfast from numerous guests. Many reviewers praised the breakfast as being very good, substantial and plentiful with comments highlighting the extensive and diverse selection at the buffet. Guests particularly enjoyed the fresh fruits, delicious croissants and freshly squeezed orange juice. Some reviews described the breakfast as rich and hearty with nothing missing despite the buffet not being very large.

The breakfast service and staff received frequent commendations, noted for their friendliness and efficiency in keeping the buffet well-stocked and organized. Several reviews remarked on the good quality bread and the variety of muesli, seeds and fresh produce available.

While there were occasional criticisms about the simplicity and limited options, the overall impression was that the breakfast provided was adequate and in many instances, exceeded guests' expectations in terms of variety and quality. The breakfast is often described as excellent with a range of dishes sufficient to start the day on a positive note.

In conclusion, despite a few mentions of the breakfast being basic or limited in certain aspects, the majority of the feedback suggests that the breakfast experience at Acquarello Swiss Quality Hotel is a delightful and well-appreciated aspect of a stay.

Rooms

The rooms at Acquarello Swiss Quality Hotel offer a mixed experience with both commendable and less favorable aspects. On the positive side, cleanliness is a consistent highlight across guest reviews with many praising the rooms for being very clean and well-maintained. Several guests found the rooms to be comfortable and the amenities like air conditioning, free hygiene products and modern infrastructure added to their satisfaction. Some rooms even boast pleasing views of Mount Bré and city rooftops and a few come with balconies, offering additional outdoor space.

Renovations have brought a fresh, modern touch to many rooms with new bathrooms and up-to-date furnishings being well-received. Spaciousness varies significantly with some guests noting large, comfortable rooms, while others found their accommodations to be small and lacking natural light. Soundproofing seems to vary too with some rooms described as quiet, while others suffer from noise due to their proximity to the funicular or other external sources.

The décor, though clean and functional, has been described as old-fashioned by some guests and the corridors and hallways appear dated and in need of renovation. Notably, some rooms suffered from inadequate soundproofing and issues like damaged curtains and unpleasant views.

Overall, while the hotel offers clean, functional and comfortable rooms with modern amenities, potential guests should be aware of size variability and possible noise disturbances, especially in rooms near the funicular. For a quieter experience, requesting a room on the opposite side of the funicular is recommended.

Beds

Acquarello Swiss Quality Hotel has received a multitude of comments regarding the comfort of its beds. Generally, the beds and mattresses are praised for their comfort, often described as cozy, very comfortable and providing a good night’s sleep. Many guests highlight the comfort by emphasizing features such as clean and often changed bed linen, comfortable bedding and well-kept rooms. Descriptive phrases like super beds, good beds and large comfortable beds come up frequently, reinforcing a positive overall experience.

However, not all guests found the beds to their liking. Several reviews mention that the mattresses are too hard with some guests noting discomfort due to the firmness. This seemed to be more of a preference issue, as others were satisfied with the bed's support. Some reviews pointed out that the twin beds pushed together to form a double bed might not be ideal for everyone and the roughness of bed linen and comforters also came up as occasional concerns.

In summary, while most guests were pleased with the comfort of the beds at Acquarello Swiss Quality Hotel, appreciating the cleanliness and general comfort, there were some remarks about mattresses being too firm for some tastes. For those who prefer a softer mattress, the beds might be less ideal. Nonetheless, the overall consensus leans towards a comfortable and satisfying stay.

Cleanliness

Acquarello Swiss Quality Hotel is frequently praised for its exceptional cleanliness by guests. Rooms are consistently described as immaculate, well-maintained and spotlessly clean. The recent renovations seem to be paying off, as many reviewers highlight the fresh and modern state of the accommodations. Bathrooms also receive commendations for being very clean, although a few guests noted that some public areas and corridors could benefit from updates. Despite some minor feedback about noise and the necessity for additional soundproofing, the hotel's overall hygiene standards appear to be impressive. Guests appreciate the cleanliness and orderliness, finding their stays comfortable and pleasant.

Staff

Acquarello Swiss Quality Hotel has received remarkable feedback for its exceptional staff. Guests consistently note the welcoming and friendly demeanor of the hotel team, emphasizing their kindness and helpfulness. The reception staff, in particular, have been praised for their responsiveness and efficiency, often going above and beyond to ensure a pleasant stay for visitors. Many guests highlighted the professionalism and accommodating nature of the employees, making check-in and check-out processes smooth and hassle-free.

Several reviews singled out Silvia, the breakfast manager and other front desk personnel for their outstanding service and thoughtful gestures, which included offering quality alternatives for dietary restrictions. Whether assisting with local information or catering to specific needs, the staff's attentiveness and commitment to service have left a lasting positive impression on guests. This consistent level of excellence extends through all interactions, from the initial warm welcome to the friendly farewells, making stays at Acquarello Swiss Quality Hotel both memorable and enjoyable.

Wi-Fi

Acquarello Swiss Quality Hotel offers a dependable and speedy WiFi experience, which is ideal for both casual browsing and professional needs. Guests consistently mention that the internet connection is fast and reliable, making smooth Zoom calls and other online activities seamlessly possible. Although a couple of guests experienced difficulty in finding WiFi instructions in their rooms, the general consensus is that the WiFi quality is good and supports working remotely.

In addition to the robust internet service, the hotel provides a complimentary ticket for local transportation and excellent amenities for cyclists, including secure bike storage with showers and lockers. Overall, travelers can expect a solid WiFi experience throughout their stay, perfectly complementing the hotel's other facilities.

3 Star

Acquarello Swiss Quality Hotel offers a reliable three-star experience, suitable for short stays and those looking for value for money. Guests consistently noted the basic yet clean setup of the rooms, which, despite their simplicity, were comfortable and equipped with sufficient plugs. The reception staff received praise for their warm and welcoming demeanor, enhancing the overall stay. Although the rooms were on the smaller side and the furniture could use some renovation, the accommodation met the expected standards for a three-star hotel. The hotel's prime location near the train station and many restaurants added to its convenience, making it a great option for travelers. While the bathrooms were noted to be compact, some rooms offered a good view, adding a pleasant touch to the stay. Overall, Acquarello provides an affordable and balanced price-performance ratio, aligning well with its three-star rating.

Business

The Acquarello Swiss Quality Hotel is recommended as an ideal option for business travelers looking for a budget-friendly stay in the city center of Lugano. It is convenient for short-term business trips and city visits, providing a business-friendly environment with quiet and well-organized rooms. The service is commendable, making it a suitable choice for important business meetings and quick corporate stays.

No, Acquarello Swiss Quality Hotel doesn't have any pool.

No, a spa isn't available at Acquarello Swiss Quality Hotel.

Yes, Acquarello Swiss Quality Hotel welcomes dogs.

Yes, parking facilities are available at Acquarello Swiss Quality Hotel.

Yes, Acquarello Swiss Quality Hotel has a gym.

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