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Hospes Puerta de Alcalá

Madrid , Plaza De La Independencia, 3 (Show on Map)

8.7

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHospes Puerta de Alcalá is an exceptional hotel located in the heart of Madrid with an unbeatable location on the Puerta de Alcala square. Guests rave about the convenience of having popular attractions, bars and restaurants within walking distance. The hotel's comfortable and spacious rooms with extra-large bathrooms are well-decorated and clean, offering a great escape from the bustling city. The staff is friendly, helpful and goes above and beyond to provide great service. Although the breakfast received mixed reviews, the hotel caters to specific dietary requirements and serves freshly-prepared options. Guests can indulge in a truly luxurious stay with many describing it as a dream come true despite some reviews mentioning small room sizes and a lack of spa facilities for a five-star hotel. All in all, Hospes Puerta de Alcalá is a top-notch hotel that provides an unforgettable and amazing experience for travelers to Madrid.
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Categories

Boutique-style Hotel

Luxury Hotel

Hotel near Golf Courses

Historic Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Room Types

Dreamer Double or Twin Room This air-conditioned room features a bright and stylish décor. It comes with a private bathroom with either bath or shower. .

Deluxe Double or Twin Room This air-conditioned room features a bright and stylish décor, flat-screen TV. It comes with a private bathroom with either bath or shower. . Guests have access to the spa.

Deluxe Double or Twin Room with View This stylish room features parquet floors, a plasma-screen TV and views over the Puerta de Alcalá. Guests have access to the spa.

Junior Suite This Junior suite is split in 2 levels, the lower level offers an spacious living-room with bright and stylish décor, TV and a sofa, and the upper level comes with the bedroom offering a king-size bed or twin beds; and the private bathroom with separate bath and shower. Guest have access to the spa.

Double or Twin Room with Extra Bed This stylish room features 1 extra large bed or twin beds and 1 extra single bed. Guests have access to the spa.

About Hospes Puerta de Alcalá

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Guest Reviews

8.7

Very Good

Location

If you're looking for a great location in Madrid, look no further than Hospes Puerta de Alcalá. This hotel has an unbeatable location right in the heart of the city. Guests rave about the convenience of being within walking distance of major attractions and having train and bus service right outside the door. The hotel's location on the Puerta de Alcala square provides stunning views and easy access to amazing restaurants and bars. The staff is incredibly friendly and willing to provide great tips for exploring the city. The hotel is also conveniently located near shopping areas and the airport. The rooms are comfortable and spacious, offering a great escape from the bustling city. For an unforgettable trip to Madrid, choose Hospes Puerta de Alcalá for its fantastic location and excellent service.

Breakfast

Guests had mixed opinions about the breakfast at Hospes Puerta de Alcalá. Some praised the excellent and comprehensive spread with quality products and good coffee. They enjoyed the many options available and the sensational breakfast served in well-equipped rooms. Others found the breakfast area small and the buffet lacklustre with poor variety and quality. Some guests suggested that the hotel could have offered a more lavish spread, but others appreciated the freshly-prepared options with a notable quality. The hotel caters to specific dietary requirements and serves warm dishes such as eggs and bacon on request. Some guests were disappointed that breakfast was not included or that the hotel didn't have an a-la-carte option. Overall, the location of the hotel was perfect and the staff were delightful, but the breakfast received mixed reviews.

Rooms

The Hospes Puerta de Alcalá offers a variety of comfortable and spacious rooms that guests rave about. From well-decorated and clean rooms to comfortable beds and extra-large bathrooms, guests appreciate the attention to detail at this hotel. While some guests mention that the standard rooms could benefit from an upgrade in furniture, the majority of guests can't say enough positive things about their rooms. From beautiful and relaxing rooms to massive bedrooms and bathrooms, there's something for everyone. Additionally, the hotel's location is another major draw with some rooms offering stunning views of the Puerta de Alcalá. Overall, guests find the Hospes Puerta de Alcalá to be a well-presented hotel that's comfortable, well-run and staffed with friendly employees who offer excellent service.

Beds

Many guests of Hospes Puerta de Alcalá have praised the comfort of the beds at the hotel. Most guests found the beds to be large and comfortable with some describing them as the highlight of their stay. The location of the hotel was also mentioned as a positive, as well as the strong wifi connection. However, a few guests noted that the mattresses were rather firm or not comfortable and one review mentioned that the pillows were not comfortable either. One guest described the beds as "sorter", but didn't elaborate on what they meant by that. Overall, the majority of guests were pleased with the beds and bedding provided by Hospes Puerta de Alcalá with one guest even calling them "excellent".

Cleanliness

If you're in search of a clean and comfortable stay in Madrid, Hospes Puerta de Alcalá might just be your best bet. Guests have praised the hotel's cleanliness with some even describing it as excellent. Despite minor complaints about occasional lapses in cleaning schedules or noisy cleaning staff, overall, guests have enjoyed the spacious and clean rooms. The hotel's recycling of a historic building has also been commended. So if you're looking for a clean and convenient stay in Madrid, Hospes Puerta de Alcalá might be just the place for you.

Staff

The staff at Hospes Puerta de Alcalá are a standout feature of this hotel with guests consistently praising their professionalism, friendliness and helpfulness. From the front desk to the restaurant, the team goes above and beyond to provide great service with many guests mentioning specific staff members by name. The hotel's excellent location and comfortable rooms are complemented by an exceptional level of service with guests feeling welcomed and well taken care of throughout their stay. While a few negative reviews mention unfriendly staff, the overwhelming majority praise the team's kindness and efficiency. Overall, the wonderful staff at Hospes Puerta de Alcalá make for a memorable and enjoyable stay.

Spa

The Hospes Puerta de Alcalá offers a spa experience that has received mixed reviews from guests. Although some found the spa to be basic and the pool not operational or old and smelly, others praised its private and enjoyable nature, suggesting guests book in advance due to limited availability. The hotel's spa and gym facilities were also noted, along with the friendly staff. However, some guests reported difficulty accessing the spa or reserving the pool, while others simply didn't have time to enjoy it. Overall, the hotel's spa seems to be a decent offering, but with some room for improvement.

Parking

Visitors to Hospes Puerta de Alcalá can enjoy the convenience of having a public parking garage available, but should note that there is no driveway for dropping off cars. Some guests experienced difficulty locating the hotel entrance and accessing the parking garage, but overall, parking seemed to be satisfactory. Although parking fees were mentioned, no complaints were noted regarding exorbitant costs. Overall, guests did not find parking to be a significant issue during their stay.

Nightlife

If you're looking for a hotel with an exciting nightlife, Hospes Puerta de Alcalá is a great choice. Located in a vibrant area with bars and restaurants, guests can enjoy music and entertainment right outside the hotel. The hotel has a patio-facing room option for those who prefer a quieter sleep, as there can be noise from the nearby nightlife. Some guests staying on the 1st floor reported hearing loud club music until the early hours. There is a bar on the street outside the hotel that guests highly recommend. While some guests note that noise can be an issue, others enjoyed the lively atmosphere and found the location to be perfect for exploring the city's nightlife. Overall, Hospes Puerta de Alcalá is a great choice for those who want to be in the heart of the action.

5 Star

If you're looking for an exceptional experience in Madrid, look no further than Hospes Puerta de Alcalá. Guests praised the superb service and professional staff, leading to a totally relaxing stay. The hotel itself is excellent with many calling it a 'fantastic' and 'incredible' option for travelers. The location is also a highlight with the iconic Puerta de Alcalá just outside your door. While some guests found the standard rooms to be smaller than expected, others talked about the excellent breakfast and great overall experience. Some did note that the gym and pool facilities were lacking for a five-star hotel, but this didn't detract from their stay. All in all, this is a top-notch hotel that provides a 'fantastic stay' for visitors to Madrid.

Luxury

If you're looking for a truly luxurious stay in the heart of Madrid, Hospes Puerta de Alcalá may just be the perfect choice. Despite some reviews mentioning small room sizes and a lack of facilities for a five-star hotel, the majority speak highly of the beautiful establishment and its prime location. Guests can indulge in a truly wonderful and high-end experience with many describing it as a dream come true. The rooms are marvellous and exude luxury, while the hotel itself is elegant and discreet. And while some may criticize the lack of amenities, others prioritize its convenience to popular tourist destinations. All in all, Hospes Puerta de Alcalá is an excellent option for those seeking a top-notch hotel in Madrid.

No, Hospes Puerta de Alcalá doesn't have any pool.

Yes, a spa is available at Hospes Puerta de Alcalá.

Yes, Hospes Puerta de Alcalá welcomes dogs.

Yes, parking facilities are available at Hospes Puerta de Alcalá.

Yes, Hospes Puerta de Alcalá has a gym.

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