Hotel Don Luis

Madrid 40.47274700, -3.57860100 , Avenida General, 12 (bajo) (Show on Map)
7.4
Good


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Summary of reviewsHotel Don Luis excels in providing guests a highly convenient location close to Madrid's Barajas Airport, making it an excellent choice for travelers requiring quick and easy airport access. The hotel's position in the charming town of Barajas, surrounded by local bars, restaurants and parks, enhances its appeal. Public transportation links, including a nearby metro station and bus stops, facilitate easy access to both the airport and Madrid city center, adding to the overall convenience.

Guests often praise the hotel for its spacious and comfortable rooms, which feature large beds, good mattresses and clean bathrooms. The housekeeping service is generally commended for maintaining a high standard of cleanliness, ensuring a welcoming environment. Despite these positives, some rooms exhibit signs of wear and could benefit from modernization and improved maintenance.

The surrounding area provides a plethora of dining options, making up for the hotel's lack of breakfast service and in-house dining facilities. Guests appreciate the nearby churrerías, cafes and supermarkets for their convenience and quality. Hotel staff receive consistent accolades for their friendliness, professionalism and attentiveness with many guests noting the exceptional service provided by individuals like Sergio and Sandra.

Family travelers find Hotel Don Luis accommodating, particularly enjoying the spacious rooms and amenities like baby cribs. The hotel's proximity to the airport and local eateries makes it a practical choice for families.

Despite the generally positive feedback, the hotel's Wi-Fi connectivity and parking options receive mixed reviews. Some guests experience strong, reliable internet, while others face connectivity issues. Parking, though available for a fee, can be limited and challenging for larger vehicles.

Overall, Hotel Don Luis offers a solid three-star experience characterized by its excellent location, friendly staff and clean accommodations. While there are areas for improvement, particularly in terms of room updates, Wi-Fi reliability and breakfast services, the hotel's strategic positioning and overall value make it a favored choice for travelers seeking convenience and comfort near Barajas Airport.
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Family Friendly Hotel

Business Hotel

Hotel with Parking

3-Star Hotel

Room Types
Twin Room with Extra Bed This air-conditioned room includes a TV and a safe. The bathroom comes with a hairdryer.

Twin Room This air-conditioned room includes a TV and a safe. The bathroom comes with a hairdryer.

Single Room This air-conditioned room includes a TV and a safe. The bathroom comes with a hairdryer.

Guest Reviews
7.4
Good
Location
Hotel Don Luis offers a highly convenient location for travelers needing proximity to Madrid's Barajas Airport. The hotel is within easy walking distance to various terminals with many reviews highlighting it as perfect for catching early morning flights or for layovers. It's situated near public transportation options, including a metro station just a stop away from the airport and nearby bus stops that make it easy to reach both the airport and the city center.

Guests appreciate the quiet, comfortable environment and its position in the charming town of Barajas, which features numerous local bars, restaurants, supermarkets and parks, providing plenty of amenities within walking distance. The hotel's location also makes it a practical choice for those attending events at nearby venues like IFEMA.

Overall, Hotel Don Luis is frequently praised for its excellent accessibility, making it an ideal base for travelers needing straightforward and quick airport connections. The central position within Barajas ensures guests can enjoy local culinary and social hotspots, adding to the overall convenience and appeal of the hotel.

Breakfast
Hotel Don Luis, while garnering praise for its clean rooms, does face consistent feedback regarding its lack of breakfast options. Many guests pointed out that breakfast is not provided at the hotel, which can be a significant inconvenience, particularly for early risers or those needing a quick meal before heading out. The absence of a breakfast service, cafeteria or even an automatic coffee machine has been noted by numerous visitors as a major drawback.

Despite this, those who managed to find alternatives nearby highlighted good dining options within walking distance, including a churrería in the square. For future improvements, it appears that adding even a basic breakfast service or a coffee corner within the hotel could significantly enhance the guest experience and align the amenities more closely with customer expectations.

Dinner
Hotel Don Luis boasts a prime location with a plethora of dining options in close proximity. Guests have highlighted the nearby square, a mere 200 meters away, as a culinary hub with several restaurants, bars and cafes. The hotel's staff often recommend fantastic places to dine, ensuring visitors enjoy quality meals. Although the hotel itself lacks a restaurant and bar, this is hardly a drawback given the abundance of eateries within walking distance, including the popular Casa Loba and various affordable, late-night spots.

Additional conveniences include a Dia supermarket and a local churrería, adding to the seamless dining experience. Despite the absence of an in-room tea, coffee service or a bottle of drinking water, the myriad of nearby cafes and supermarkets easily fill this gap. Whether seeking a quick meal upon arrival or enjoying dinner on the square, guests consistently find excellent dining options close to Hotel Don Luis, making it an ideal choice for food enthusiasts exploring the Barajas neighborhood.

Rooms
Hotel Don Luis offers a range of rooms that guests often describe as spacious and comfortable, though opinions on their state vary widely. Many reviewers appreciate the large room sizes and the comfort they provide, noting features such as big beds with good mattresses and clean and spacious bathrooms. The rooms are generally quiet and functional with useful amenities like hair dryers, mini-fridges and Wi-Fi.

However, several guests mention that the rooms are quite outdated and in need of renovation. Common criticisms include worn-out furniture, dirty or damaged carpets and poor lighting. The rooms often emit various unpleasant odors, from musty smells to cigarette smoke and some guests report issues with cleanliness, such as stained curtains and unclean floors.

Comfort-wise, the beds receive mixed reviews with some guests finding them comfortable and others noting they were uncomfortable or worn out. The air conditioning and heating systems sometimes fail to adequately regulate room temperature, leading to uncomfortable stays.

While the hotel's location near the airport is convenient and the staff is generally friendly, there's a clear consensus that the rooms could benefit from significant updates and improved maintenance. Overall, Hotel Don Luis provides functional and spacious accommodations but with notable areas that need improvement.

Beds
Guests at Hotel Don Luis have varied opinions about the beds with some contrasting views. On the positive side, many guests found the beds to be spacious, clean and generally comfortable. Descriptions such as large, comfortable beds and neat bed indicate that, for some, the sleeping arrangements were satisfactory. Pillows and mattresses received praise for their comfort on a few occasions.

However, a significant number of guests reported issues. Many found the beds too hard or uncomfortable with numerous mentions of hard mattresses and poor quality. Complaints about the pillows were frequent with several guests labeling them as thin or terrible, leading to discomfort. Some guests mentioned that the mattresses were outdated with springs poking through or causing noise during the night. The overall appearance of the bedding and furniture was often described as dated and in need of replacement.

While the space and cleanliness of the beds were occasionally highlighted positively, the general consensus leaned towards dissatisfaction with the comfort and condition of the mattresses and pillows. It is evident that improvements in these areas could significantly enhance the guest experience at the hotel.

Cleanliness
Hotel Don Luis receives mixed reviews regarding its cleanliness, though the balance tends towards the positive. Guests frequently laud the hotel for its high cleanliness standards, describing it as "immaculate," "well-maintained," and "extremely clean and well-maintained." Many reviews highlight that rooms are often "clean and comfortable," with bathrooms pointed out for being "very clean" and "impeccable." The housekeeping service is commended multiple times for keeping the rooms "regularly cleaned" and maintaining a "spotless" environment.

However, some reviews mention areas needing improvement, pointing out issues such as dusty carpets, musty smells and occasional lapses in thorough cleaning. Specific criticisms include unclean headboards, dusty floors and poor shower pressure with some guests also noting that the hotel feels outdated and in need of refurbishment. Despite these issues, the hotel's lobby and communal areas are usually described as clean and tidy, maintaining a welcoming atmosphere. The staff is frequently noted as being friendly and helpful, adding to the overall positive experience regarding cleanliness and service.

In summary, while there are areas for improvement, particularly concerning the older decor and occasional lapses in carpet cleanliness, Hotel Don Luis generally upholds a commendable standard of cleanliness, making it a reliable choice for travelers prioritizing hygiene.

Staff
Guests at Hotel Don Luis consistently praise the hotel's staff, highlighting their friendliness, attentiveness and professionalism. Reviewers express appreciation for the warm welcomes and the personalized attention they received upon check-in, along with the staff's ability to communicate effectively in English. The reception staff, notably including individuals like Sergio and Sandra, receive commendations for their exceptional service. Guests specifically note how the staff is always ready to assist with any requests, from arranging early morning wake-up calls and taxi services to offering restaurant recommendations.

Despite a few mentions of less friendly interactions, the overwhelming sentiment is positive. The staff's kindness and helpfulness leave a lasting impression, enhancing the overall guest experience. Front desk personnel are frequently described as accommodating, quick to respond to inquiries and eager to provide guidance and support. Their proactive approach in ensuring guests' needs are met, such as managing early check-ins and making sure transport arrangements are seamless, contributes significantly to the guests' satisfaction.

Moreover, reviewers commend the staff for their good management and efficient service, making them a standout feature of the hotel. The genuine hospitality and courteous demeanor observed across all roles, from receptionists to cleaning staff, underline the collective effort to create a welcoming environment. The consistent level of service reflects a strong team dynamic, ensuring that guests always feel valued and well cared for during their stay at Hotel Don Luis.

Wi-Fi
Hotel Don Luis offers a mixed experience when it comes to Wi-Fi connectivity with reviews reflecting significant variability. On the positive side, some guests found the Wi-Fi to be excellent, good, strong and reliable with a few even noting that the free and fast connection enabled them to work efficiently from the hotel. The quality of the Wi-Fi has been reported as much better than in the past with some guests enjoying consistently good internet within their rooms.

However, numerous guests expressed dissatisfaction, highlighting issues such as weak signals, slow internet speeds and frequent disconnections. Many reviews indicated that the Wi-Fi was unreliable in their rooms with some guests reporting that it did not work at all or only worked in the lobby. For others, the internet was described as existing only theoretically, failing to reach the fourth floor and necessitating additional routers for better coverage.

Overall, while some guests were pleased with the Wi-Fi quality, many others experienced connectivity problems, particularly in their individual rooms. These contrasting experiences suggest that the hotel could benefit from significant improvements in its Wi-Fi infrastructure to ensure a more consistent and stable connection for all visitors.

Parking
Parking at Hotel Don Luis presents a mixed experience for guests. On the positive side, there is parking available at or near the hotel and it's easy to reach from the property. For those willing to pay a fee of 10 euros per night, there is a private garage that adds convenience despite its limitations. Guests have found plenty of parking around the hotel and appreciated its proximity to the facility.

However, there are several challenges to note. The hotel only has parking space for around 7 cars and the parking spots can be quite narrow, making it difficult for larger vehicles. Additionally, accessing the parking can be tricky and the garage is described as unhandy and outdated. Some guests experienced difficulty with the garage door and the necessity to notify the hotel in advance to arrange parking adds an extra layer of inconvenience.

At peak times, the demand for parking spots can exceed availability and some guests reported issues with reservations not being honored at the last minute. Unloading luggage directly at the hotel can be problematic due to the limited space in front, forcing guests to find street parking temporarily. Despite these challenges, the presence of easy and relatively cheap parking nearby provides a workable alternative for many travelers.

Family
Hotel Don Luis offers a welcoming environment for families, making it a great choice for those traveling with children. Families can enjoy a delightful atmosphere and the reception staff ensures that children feel happy and welcomed upon arrival. The hotel provides useful amenities like baby cribs and spacious rooms that comfortably accommodate three adults, which suggests a family-friendly setting. The suite rooms with some of the largest beds available at a reasonable price, further enhance the convenience for families.

The hotel's strategic location near the airport is highly beneficial for those picking up or dropping off loved ones and the ease of accessing nearby restaurants, eateries and retail stores adds to the overall convenience. Although there are several bars and cafeterias in the vicinity, the hotel's spacious and quiet rooms provide a comfortable retreat for families.

While there are some minor downsides mentioned, such as occasional noise and a preference for more room arrangement options, the positive aspects of the hotel, such as its fantastic family suite and accommodating services, make traveling with kids easier than expected. This, coupled with the convenient location for airport stopovers, make Hotel Don Luis a solid option for family stays.

3 Star
Hotel Don Luis is lauded for its strategic location near Barajas Airport and offers a quintessential three-star experience. Guests frequently note the hotel's affordability and value for money, aligning with typical three-star expectations. The hotel provides a basic level of comfort and essential amenities, including comfortable beds and clean accommodations, although without many luxuries. It is recognized for good vibrations, which pleasantly meet the standard for its three-star rating.

The old but beautiful facility has its quirks, as several guests have pointed out that the decor and furniture are outdated and the building lacks modern amenities such as soundproof rooms and a microwave. Moreover, some services like the restaurant and bar, were unavailable during certain periods, partially due to Covid restrictions.

Despite these drawbacks, the hotel’s location and friendly staff help to compensate for its aged aspects. Many guests find the price-to-quality ratio fair and it serves well for travelers seeking budget accommodation. Overall, while the hotel could benefit from updates, it remains a solid choice for those needing an affordable stay close to the airport.

Business
Hotel Don Luis emerges as a pragmatic choice for business travelers, particularly those with short stays or an early flight to catch. Its proximity to IFEMA and the airport positions it conveniently for business trips and attending fairs. The service proves reliable with friendly staff and prompt handling of special requests, while the 24-hour reception adds to the business-friendly amenities.

For remote work, the hotel offers satisfactory WiFi and necessary workspace infrastructure, though some guests felt the rooms could be equipped with more work-friendly areas, such as better desk space and convenient power outlets. Despite this, several appreciated the functional desk provided.

The accommodation is clean and comfortable, ensuring a good night's sleep before an early workday or flight. Luggage storage services add to the convenience, making transitions seamless for busy professionals. While the hotel might not be suitable for extended stays, it meets the essential needs for business travel effectively.


No, Hotel Don Luis doesn't have any pool.

No, a spa isn't available at Hotel Don Luis.

No, Hotel Don Luis doesn't allow dogs.

Yes, parking facilities are available at Hotel Don Luis.

No, Hotel Don Luis doesn't have a gym.

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