Madrid, Avenida de Aragón, 36640.449398,-3.569234(Show on Map)
8.7
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSun, 28 Jun - Mon, 29 Jun28 Jun - 29 Jun
1 Room2 Guests
Info
Summary of reviews
Hotel Los 5 Pinos in Madrid stands out as a convenient option for travelers, particularly due to its excellent proximity to Barajas Airport, less than a ten-minute drive away—a highlight repeatedly mentioned in reviews. Its location near the IFEMA convention center and various dining options adds to its appeal, especially for those attending events. The hotel’s practical location is a significant benefit for transit travelers, despite being farther from Madrid’s city center and public transportation being somewhat limited.
The spacious and clean rooms are consistently praised, providing a sense of comfort and good value for money. Rooms are noted for being large, tidy, beautifully decorated and equipped with comfortable beds with many featuring large private terraces. While facilities are somewhat dated, they are well-maintained and clean, ensuring a restful stay. Housekeeping is particularly appreciated for maintaining high standards of cleanliness across the hotel.
The friendliness and professionalism of the staff are frequently highlighted, enhancing the overall guest experience. The front desk personnel are noted for their attentiveness and efficient service, contributing to a smooth check-in process and a welcoming atmosphere.
Dining options at the hotel receive mixed reviews. The hotel’s cafeteria and associated restaurant are commended for good food and reasonable prices. However, the breakfast service at the hotel is a notable drawback with several guests mentioning the inconvenience of no in-hotel breakfast options and having to source breakfast from nearby establishments. Improvement in this area, including the addition of in-house breakfast services, is suggested.
The hotel also delivers a good Wi-Fi experience with most guests noting satisfactory internet connectivity. Free parking is another favorable feature with ample parking spaces available at the hotel entrance, adding to the convenience for those traveling by car.
Despite a few minor negatives such as occasional hard mattresses or the lack of vending machines, the overall consensus is positive. Hotel Los 5 Pinos is particularly recommended for short stays, layovers, business events or travelers needing quick access to Madrid’s airport, offering a blend of comfort, cleanliness and friendly service at a reasonable price.
Categories
Free Wi-Fi
Parking
Accessible
3 Star
Room Types
Twin RoomThe twin room provides air conditioning, a minibar, as well as a private bathroom featuring a bath or a shower and a hairdryer. The unit offers 2 beds.
Twin Room with Extra BedThe twin room provides air conditioning, a minibar, as well as a private bathroom featuring a bath or a shower and a hairdryer. The unit offers 3 beds.
Twin Room (1 Adult)The twin room provides air conditioning, a minibar, as well as a private bathroom featuring a bath or a shower and a hairdryer. This twin room features a safe deposit box, heating and a TV. The unit offers 2 beds.
Deluxe King RoomProviding free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. This double room provides a TV. The unit offers 1 bed.
Guest Reviews
8.7
Very Good
Review Summaries
Location
Hotel Los 5 Pinos in Madrid consistently receives positive feedback for its excellent proximity to Barajas Airport, making it an ideal choice for those needing a convenient location for early morning or late-night flights. Guests repeatedly highlight that the hotel is less than a ten-minute drive from the airport, offering easy and quick access. Despite being located next to a busy highway, the hotel is well-soundproofed, ensuring a quiet stay for its guests.
The spacious and clean rooms add to the comfort with many reviews mentioning the hotel as a good value for money option. The location is noted to be very practical for travelers who are in transit and need a place to rest near the airport. Additionally, the hotel’s closeness to the IFEMA convention center and a variety of restaurants and bars is a plus for those attending events or looking for dining options nearby.
However, it's worth noting that the hotel is situated far from Madrid's city center and public transportation options are somewhat limited. Some guests mentioned difficulties in commuting to central attractions, indicating that the hotel is best suited for those prioritizing airport access over city sightseeing.
Despite a few drawbacks regarding its peripheral location and occasional noise from the highway, the friendly staff and the overall quality of the facilities ensure a pleasant stay. Free parking availability is a bonus for those traveling by car. In summary, Hotel Los 5 Pinos is highly recommended for layovers, business events or anyone requiring close proximity to Madrid's airport.
Breakfast
Hotel Los 5 Pinos has received a variety of feedback regarding its breakfast offerings. On the positive side, guests appreciate the quiet atmosphere and the delicious, affordable breakfast available at a nearby café. The beds are very comfortable, adding to the overall pleasant experience.
However, several guests noted the lack of in-hotel breakfast options as the hotel's café is often closed, requiring guests to venture outside for their morning meal. This proved inconvenient for early risers, as no breakfast is available at 6 am. Additionally, the limited choices and occasionally less-than-pleasant service were points of concern for some visitors.
Frequent comments suggested that the absence of included breakfast in the room price, which many found quite expensive, was a drawback. Recommendations were made for the hotel to include at least a basic breakfast in the price and to have an operational breakfast room or service.
Overall, while the breakfast at Hotel Los 5 Pinos has its enjoyable aspects, there’s room for improvement, particularly in terms of convenience and inclusivity in the room rates.
Dinner
Hotel Los 5 Pinos offers diverse dining options for guests, albeit with mixed reviews. Guests found the hotel's cafeteria, while located outside the main building, to be a good option for casual dining. The bar and restaurant associated with the hotel received positive remarks for their good food and reasonable prices with some describing the experience as having a nice atmosphere and excellent service. The hotel's own restaurant, which is conveniently next door, was praised for its spectacular food and service.
However, other dining experiences in the vicinity were less favorable. Some guests noted that other nearby restaurants had higher prices and poor organization with one serving terrible food. Additionally, there were comments about the lack of a breakfast option directly from the hotel, although places nearby could serve breakfast. The absence of vending machines for snacks was also mentioned as a downside.
In summary, while there are convenient and positive dining options at Hotel Los 5 Pinos, some nearby alternatives may not meet all expectations.
Rooms
Hotel Los 5 Pinos boasts rooms that are consistently praised for their exceptional spaciousness and cleanliness. Guests frequently highlight the large and comfortable beds, which contribute significantly to a restful stay. Despite some noting the age of the facilities, many comment on how well-maintained and tidy everything is. The rooms are often described as beautifully decorated, elegant and equipped with everything needed for a comfortable experience. The bathrooms, much like the rooms, are noted for their generous size and cleanliness.
One of the standout features is the large, private terraces that many rooms offer, providing a perfect spot to relax and enjoy some fresh air. Despite a few mentions of minor negatives like the absence of plugs in the bathroom or minor updates needed, overall, the reviews emphasize the comfort, spaciousness and cleanliness, making Hotel Los 5 Pinos a reliable choice for a quiet and restful stay. The convenience of nearby food and drinks, coupled with the ease of catching a flight from the location, further adds to the appeal for travelers.
Beds
When planning a stay at Hotel Los 5 Pinos, visitors can generally expect a comfortable night's sleep. Guests frequently highlight the comfort of the beds, often describing them as comfortable, very comfortable or even super comfortable. Beds are often noted to be large with mentions of large single beds and two double beds pushed together. The presence of plugs near the bed adds convenience, enhancing the overall experience.
However, some reviews indicate variability in mattress firmness with several guests finding the mattresses hard and pillows overly firm, likened to stone. A few have pointed out that the beds felt a bit old or unstable. Despite these occasional downsides, the consensus leans towards a positive and restful experience with clean and well-maintained bedding frequently emphasized.
In summary, while there are isolated complaints about mattress firmness and bed stability, the majority of guests find the beds at Hotel Los 5 Pinos to be comfortably accommodating, making it a solid choice for travelers seeking rest and relaxation.
Cleanliness
Hotel Los 5 Pinos is consistently praised for its exceptional cleanliness, a standout feature highlighted by guests. The hotel, located centrally, boasts extremely clean facilities with housekeeping maintaining impeccable standards. Rooms are noted for being spacious, tidy and hygienically safe. Cleanliness extends throughout the hotel, from common areas to bathrooms, which are described as spotless and very clean.
Guests appreciate the friendly housekeeping staff and the overall serene atmosphere of the hotel, underscoring its commitment to providing a comfortable, clean environment. Daily cleaning ensures that both rooms and common spaces remain pristine. Though one review mentioned slight room for improvement in bathroom cleanliness, the overall consensus is overwhelmingly positive.
In summary, Hotel Los 5 Pinos excels in maintaining a high standard of cleanliness across all its facilities, making it a comfortable and hygienic choice for travelers.
Staff
The reviews for Hotel Los 5 Pinos overwhelmingly highlight the exceptional quality and friendliness of the staff. Guests frequently describe the front desk personnel as friendly, welcoming and attentive with many noting the swift and efficient check-in process. The overall customer service is commended for being both kind and professional, enhancing the relaxing and pleasant atmosphere of the hotel.
The reception team stands out with numerous mentions of their helpfulness and prompt service, contributing to a seamless experience for many visitors. Additionally, the cleaning staff and security personnel are recognized for their politeness and dedication. The staff's ability to communicate effectively, even in proper English, adds to the high level of service provided.
While there was a rare mention of unhelpfulness in a specific situation, such instances appear to be exceptions in an otherwise consistently positive narrative. The overall consensus from the reviews is that Hotel Los 5 Pinos offers spectacular service with a staff that goes above and beyond to ensure guest satisfaction.
Wi-Fi
Hotel Los 5 Pinos receives largely positive remarks for its Wi-Fi services with many guests noting the good connection and speed of the internet. The availability of free Wi-Fi is frequently highlighted as a bonus. However, there are occasional mentions of the Wi-Fi not working or the signal being weak in some rooms, indicating a need for some improvements in reliability and coverage. Nevertheless, the positive feedback on the internet connectivity suggests that most guests have a satisfactory online experience during their stay.
The parking situation appears mixed but mostly favorable with several guests appreciating the plentiful parking and the option to park in front of the entrance without any cost. However, there are a few mentions of limited parking, implying that availability might be an issue during peak times.
Parking
Hotel Los 5 Pinos generally receives positive feedback regarding parking from its guests. Visitors appreciate that the hotel offers free parking, which is readily available at the door, ensuring convenience. Additionally, the presence of both private parking on-site and free parking nearby enhances accessibility for those driving to the location. Guests typically do not encounter parking problems and the parking situation is often described as very good with easy access. While some mention that parking can be somewhat exposed and there is significant noise due to proximity to the road, the free and covered parking options add to the overall positive experience. However, it is noted that the hotel does not offer a shuttle service and there may be some concerns regarding passing space near the parking area.
3 Star
Hotel Los 5 Pinos is highly appreciated for its unbeatable quality-price ratio, making it an excellent choice for budget-conscious travelers. Guests consistently highlight the cleanliness and comfort of the hotel, noting very clean, decent and spacious rooms. The staff is frequently described as kind and accommodating, contributing to a positive and pleasant stay.
The hotel offers good facilities with furniture and overall structure that meets expectations for its three-star rating. Despite some reviews suggesting it may not fully reach a three-star standard, many guests feel that the value and service received are more than reasonable for the price paid.
The location is convenient, especially for those needing to catch an early flight. Repeat visitors express satisfaction with their stays, indicating a level of reliability and consistency in service and accommodations. Overall, Hotel Los 5 Pinos delivers on its promise of quality and comfort, reinforcing its reputation as a great value option in the city.
Accessible
Hotel Los 5 Pinos offers mixed accessibility for guests with disabilities. The hotel does feature an elevator and is accessible via public transportation, including connections to central Madrid and the airport. However, challenges include the lack of accessible restrooms and issues with the overall accessibility of the hotel, such as the presence of stairs without accompanying ramps, making entry difficult. While it is fully accessible for wheelchair users in some areas, accessing the hotel from the outside and certain internal features remains problematic. Public transportation helps to mitigate these issues slightly by offering alternative means to reach key locations.
FAQ
No, Hotel Los 5 Pinos doesn't have any pool.
No, a spa isn't available at Hotel Los 5 Pinos.
No, Hotel Los 5 Pinos doesn't allow dogs.
Yes, parking facilities are available at Hotel Los 5 Pinos.
