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Summary of reviewsMiller & Carter Maidstone by Innkeeper's Collection receives high praise for its advantageous location, making it a preferred choice for both business and leisure travelers. Its close proximity to Maidstone East train station, the town center and major road networks provide ease of access for those commuting or exploring the area. The hotel’s ample parking, the convenience of nearby nightlife and attractions and the presence of a popular on-site restaurant add to its appeal.
The breakfast at the hotel is particularly well-regarded with guests enjoying freshly prepared, generous portions whether opting for hearty English breakfasts or lighter continental options. The quality of food and service is consistently praised, although some improvements could be made regarding buffet options and availability before 8 am.
The on-site restaurant is a highlight, especially noted for its superb steaks and overall food quality. Though it can get busy and somewhat noisy, the welcoming atmosphere and exceptional staff service make it a memorable dining experience. Guests recommend booking in advance due to the restaurant’s popularity.
Rooms are appreciated for their spaciousness, cleanliness and modern amenities, blending traditional elements with contemporary comforts. Despite being an older building, rooms manage to offer a cozy and comfortable stay, although some could benefit from better air conditioning and improved storage solutions.
Cleanliness is a strong point with guests frequently describing the rooms and bathrooms as spotless and well-maintained. This high standard of cleanliness extends to all common areas, contributing to an inviting and comfortable environment.
The staff at Miller & Carter Maidstone play a crucial role in creating a welcoming atmosphere. They are consistently described as friendly, professional and attentive, going above and beyond to ensure guest satisfaction. Specific mentions of staff members like Chloe, Caralina and the manager Linda highlight the personalized and exceptional service provided.
Free Wi-Fi is provided, but experiences vary. Some guests find it functional, while others face connectivity issues and cumbersome login procedures. Enhancements in user accessibility and connection stability could improve this aspect significantly.
Parking receives positive feedback for being ample, free and conveniently located near the hotel, contributing to a stress-free experience for guests.
Family rooms are large, well-appointed and comfortable, making the hotel an excellent choice for family stays. Its central location further adds to the convenience for family outings and local explorations.
The hotel’s strategic location also benefits those looking to enjoy Maidstone's vibrant nightlife, providing easy access to dining and entertainment options.
The beds are notably comfortable, often highlighted as a key feature contributing to restful nights, although some guests mention a preference for softer mattresses.
For those seeking value for money, this three-star hotel provides reasonable comfort and excellent service, despite some minor issues like occasional noise and the need for room refurbishments.
The historic charm of Miller & Carter Maidstone is another significant draw with its characteristic old interior and beautiful listed building adding atmosphere and charm to the stay. The excellent on-site steakhouse enhances the overall historic and atmospheric experience.
In summary, Miller & Carter Maidstone by Innkeeper's Collection excels in providing a comfortable, convenient and welcoming stay, thanks to its prime location, exceptional staff, enjoyable dining experiences and the charming blend of modern comfort with historic character. Show more
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Categories
Hotel with Parking
Parking facilities are provided at this hotel.
Historic Hotel
Family Friendly Hotel
Hotel near Nightlife Spots
Small Hotel
4-Star Hotel
Room Types
Double RoomAn en suite bathroom, flat-screen TV and tea/coffee making facilities are featured in these rooms.
Family Room (2 Adults + 2 Children)An en suite bathroom, flat-screen TV and tea/coffee making facilities are featured in these rooms.
Standard Twin RoomOffering free toiletries, this twin room includes a private bathroom with a bath or a shower and a hairdryer. The twin room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Guest Reviews
8.1
Very Good
Location
The 'Miller & Carter Maidstone by Innkeeper’s Collection' has received highly positive feedback regarding its location. Guests found the hotel to be ideally situated, highlighting its convenience for various needs such as work, shopping and local sightseeing. It is located close to the town center with easy access to the high street, shops and restaurants, making it an excellent base for both business and leisure stays. The proximity to Maidstone East train station and major highway routes provides added convenience for travelers needing to commute or explore the surrounding areas.
Many reviewers appreciated the hotel's easy access to the main road network, making it a suitable stopover for those traveling to Dover, Folkestone or the Channel Tunnel. The vicinity to nightlife and local attractions was another common praise, as guests found it convenient for evening outings and events. Ample parking and the presence of a popular on-site restaurant lent an additional layer of convenience and comfort, ensuring that guests had an enjoyable stay with minimal hassle.
Overall, the combination of a central location, easy transport links and nearby amenities made 'Miller & Carter Maidstone by Innkeeper’s Collection' a preferred choice for many travelers visiting the Maidstone area.
Breakfast
Miller & Carter Maidstone by Innkeeper's Collection boasts an impressive reputation primarily for its commendable breakfast offerings. Many guests have praised the breakfasts for being excellent, freshly prepared and offering great value for money. Diners can expect a variety of choices, including hearty English breakfasts and lighter continental options, ensuring there's something for everyone.
The breakfast portions are generous and the quality is consistently high with descriptions ranging from delicious to superb. Guests especially appreciated the option to take away breakfast, which adds a level of convenience. Many reviews highlight specific positive experiences with the breakfast staff, noting their loveliness and efficiency, which adds to the overall excellent service.
However, some reviews pointed out the lack of a buffet for lighter eaters and occasional issues with timing and availability before 8 am, which proved inconvenient for early departures. Despite these minor setbacks, the general sentiment towards the breakfast at Miller & Carter Maidstone remains overwhelmingly positive with numerous guests expressing their intention to return, citing both the quality of the food and the pleasant dining experience.
Dinner
The restaurant at Miller & Carter Maidstone by Innkeeper's Collection garners significant praise from its guests. Generally described as a great dining option, the establishment is noted for its superb food quality and excellent service. Guests frequently commend the delicious and well-prepared meals, highlighting the steaks, which are a standout feature. The menu is diverse, offering excellent options for various preferences, including vegetarians.
Despite some comments about high prices, many guests feel the meals are worth the cost due to their high standard and delicious taste. The restaurant's atmosphere also receives positive mentions, though it can be noisy and crowded at times, which is a testament to its popularity.
Guests recommend booking in advance to secure a table and even though it can be busy, the welcoming and helpful staff contribute to a pleasant dining experience. The combination of great food, excellent service and a lovely ambiance makes dining in the restaurant a highly recommended experience.
Rooms
The rooms at Miller & Carter Maidstone by Innkeeper's Collection are frequently praised for their spaciousness and cleanliness. Several guests mentioned the rooms are well laid out, modern and equipped with comfortable, large beds. The bathrooms, often described as lovely and modern, add to the appeal. Many appreciate the good value for money and the spaciousness, making stays comfortable and welcoming.
Rooms are bright and airy, some even offering scenic views over the patio area. The decor is generally liked with furnishings described as tasteful and cohesive with the historic charm of the venue. Despite the hotel's older structure, rooms manage to blend traditional elements with modern amenities effectively.
However, a few practical issues were noted: some rooms can get too warm, especially those located on the top floor. Air conditioning is absent in several rooms, leading to discomfort during hotter days. Noise from the bar and street may disturb light sleepers. Additionally, storage solutions for personal belongings could be improved, as some rooms lack sufficient wardrobe space and drawers.
Overall, the rooms provide a cozy, clean and spacious environment, conducive to a comfortable stay amidst a beautifully historic setting, albeit with a few minor inconveniences.
Beds
Miller & Carter Maidstone by Innkeeper's Collection offers visitors a notable experience regarding their sleep quality. Guests frequently highlight the comfort of the beds, mentioning that they are very comfortable, cozy and conducive to a good night's sleep. Rooms are often described as clean and spacious with beds that are large and supportive. Visitors appreciate the quality of the pillows and bedding, which further enhances the comfort level. Several reviews acknowledge the beds as super comfy, contributing to an overall gratifying stay. However, it's important to note that some guests found the mattresses firmer than preferred, though this appears to be a personal preference. Despite this, the consensus leans heavily toward the beds being a strong aspect of the stay, offering restful nights for most travelers.
Cleanliness
'Miller & Carter Maidstone by Innkeeper's Collection' consistently receives commendable feedback concerning its cleanliness. Guests have described the rooms as very clean, spotless and immaculately maintained. Many reviews highlight that rooms are not only clean but also comfortable and inviting with pleasant decor and a cozy atmosphere. The bathrooms also receive high praise for their cleanliness, often noted as squeaky clean and newly installed.
The rooms are said to be well-furnished, neat and freshly decorated, contributing to a welcoming environment. The hotel maintains high standards of cleanliness throughout, including common areas. Rooms are also spacious, warm and modern, adding to the overall positive experience of guests.
Despite a few isolated concerns about occasional odors in the hallway and carpeting, the overwhelming majority of reviews affirm that cleanliness is a strong point at this hotel. From the accommodations to the provided toiletries, everything is kept in pristine condition, leaving guests impressed with the tidy and comfortable surroundings. Overall, the attention to cleanliness at 'Miller & Carter Maidstone' ensures a pleasant stay with rooms frequently cleaned to high standards.
Staff
Nestled in Maidstone, Miller & Carter by Innkeeper's Collection has garnered a stellar reputation for its exceptional staff. The team is consistently described as friendly, helpful and attentive, creating a warm and welcoming atmosphere from the moment guests arrive. Numerous reviews highlight the professionalism and politeness of the staff with mentions of excellent service extending throughout the entire stay.
Guests frequently commend the staff for going above and beyond to meet their needs, from efficient check-ins to accommodating special requests. Whether it’s the helpful reception team, the courteous service staff or the engaging waitstaff like Chloe and Caralina who leave memorable impressions, the personnel at this establishment work harmoniously to provide outstanding service.
The manager, Linda, also receives specific praise for her accommodating nature, evidencing strong leadership that trickles down to the rest of the team.
Overall, the consistent and extraordinary efforts of the staff at Miller & Carter Maidstone make it a preferred choice for travelers seeking comfort, hospitality and top-notch service.
Wi-Fi
Miller & Carter Maidstone by Innkeeper's Collection offers free Wi-Fi to its guests, although the experience can be mixed. Some visitors found the Wi-Fi to be good and functional with no issues noted. Others appreciated the complimentary nature of the service.
However, several guests encountered challenges with the Wi-Fi system. The process of accessing the Wi-Fi often required creating an account or providing detailed login information, which some found cumbersome and time-consuming. There were reports of the Wi-Fi connection being slow, dropping frequently and even being almost non-existent at times. Some guests were unable to use the Wi-Fi without extensive troubleshooting or waiting for a code.
Overall, while the free Wi-Fi is a useful amenity, improvements in user accessibility and connection stability could enhance the guest experience significantly.
Parking
Miller & Carter Maidstone, part of the Innkeeper's Collection, offers guests a highly satisfactory parking experience marked by convenience and abundance. The location of the hotel is praised for its ease of access and the ample parking options available. Guests repeatedly mention the large car park with plenty of spaces, directly in front of the hotel, making it convenient for those staying overnight or visiting the nearby town, which is only a short walk away.
The parking is not only plentiful but also free, providing an added benefit for travelers looking to save on additional costs. Multiple reviews highlight the secure nature of the car park, contributing to a sense of safety and peace of mind.
While a few reviews note that the car park can occasionally be a bit tight, overall, guests find it fairly easy to park even during busy times. The parking proximity to the hotel rooms is another appreciated feature, ensuring that guests can conveniently access their vehicles.
In summary, the parking facilities at Miller & Carter Maidstone are robust, offering a secure, free and ample parking experience directly on-site, which adds a significant level of convenience for guests.
Family
Miller & Carter Maidstone by Innkeeper's Collection offers excellent accommodations for families, particularly through its family rooms. Guests consistently praise the size and layout of these rooms, often describing them as huge, spacious and well-appointed. The rooms are noted for their comfortable beds and modern bathrooms, creating a pleasant environment for both short and extended stays.
The hotel’s location is another highlight, providing easy access to local sites and being conveniently near the town center, making it perfect for families looking to explore the area. While there were some concerns about the breakfast policy not catering fully to families of four, the overall guest experience in the family rooms appears highly positive.
With lovely decor, ample amenities and room configurations that meet the needs of families, the Miller & Carter Maidstone by Innkeeper's Collection stands out as a family-friendly option in the area.
Nightlife
Miller & Carter Maidstone by Innkeeper's Collection is a lovely hotel excellently located for experiencing Maidstone's vibrant nightlife. Positioned above the restaurant and near the bustling high street, guests have easy access to various dining and entertainment options, making it ideal for those keen to explore the local scene. The hotel manages to offer quiet hospitality amidst the lively environment, ensuring a pleasant stay. It's particularly noted for accommodating Christmas parties, making it a fine choice for festive celebrations.
3 Star
Miller & Carter Maidstone by Innkeeper's Collection offers a basic yet reasonably comfortable stay, positioning itself as a budget-friendly option. For those seeking value for money, this three-star hotel is an excellent choice, providing fine accommodation for the price. Despite being simple, the quality of service is frequently praised as excellent with meals described as very good, albeit slightly overpriced. Guests appreciate the lovely garden available for dining and relaxation, adding charm to the venue. While some rooms may need refurbishment and occasional noise from the street and downstairs restaurant can be an issue, the overall quality aligns well with its three-star rating, making it a good choice for those on a budget.
Historic
Miller & Carter Maidstone by Innkeeper's Collection is a destination steeped in history, boasting an original house with a stylish old interior that exudes character. The property is a beautiful listed building with a characteristic structure that creates an authentic and atmospheric ambiance. Guests appreciate its amazing historical significance and its location within walking distance to the town center. The presence of an excellent steakhouse/restaurant adds to the charm, enhancing the overall historic and old-world feel of this atmospheric hotel.
No, Miller & Carter Maidstone by Innkeeper's Collection doesn't have any pool.
No, a spa isn't available at Miller & Carter Maidstone by Innkeeper's Collection.
No, Miller & Carter Maidstone by Innkeeper's Collection doesn't allow dogs.
Yes, parking facilities are available at Miller & Carter Maidstone by Innkeeper's Collection.
No, Miller & Carter Maidstone by Innkeeper's Collection doesn't have a gym.