Village Hotel Maidstone
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Summary of reviewsVillage Hotel Maidstone is praised for its fantastic and strategic location near major roads like the M20 motorway, offering excellent access to various destinations such as Dover ferry, the Eurotunnel, Kent Life and nearby castles. The convenience and accessibility make it a prime spot for weddings, family visits and business trips. Guests also appreciate the easy parking and surrounding green areas.
The breakfast experience gets mixed reviews. While many find it lovely with a wide variety of hot and cold options, including fresh baked goods, others feel the temperature and variety of food need improvement. Issues such as cold beans, unappetizing scrambled eggs and limited vegan and gluten-free options were noted, along with organizational challenges leading to delays and long queues.
Dinner generates mixed feedback as well. Some guests enjoy the delicious evening meals, bar food and cozy bar atmosphere, while others criticize the slow service, limited menu choices and high prices. The ambiance can be loud and there are complaints about inadequate vegetarian and gluten-free options.
Rooms at the hotel are generally described as clean, comfortable, modern and spacious with good-sized shower rooms and comfortable beds. However, issues like lack of air conditioning, noise from thin windows and general wear and tear are noted. Despite these challenges, the modern decor and in-room amenities such as large TVs and tea/coffee facilities are well-received.
Cleanliness across the hotel is mostly praised with clean and tidy environments being a common highlight. However, inconsistencies in housekeeping, particularly in bathrooms and specific areas like carpets, are mentioned. There are occasional lapses such as grimy sinks or dusty furniture that detract from the overall experience.
The staff are a standout feature, frequently described as friendly, helpful and polite. Notable employees like Pim, Miranda, Mimi and Jake enhance the guest experience. However, a few guests encounter rude or inattentive staff, especially during peak times.
Wi-Fi service receives mixed reviews. While some guests find it reliable and sufficient for casual use, many report significant issues with connectivity, particularly in rooms and describe the network as unstable or weak.
The gym is highly regarded for its excellent facilities and high-end equipment, frequently mentioned as clean, well-maintained and a preferred choice for fitness enthusiasts. This, along with the pool, sauna and spa, enriches the overall guest experience. The pool is generally praised for its size, cleanliness and warm temperature, providing an enjoyable and relaxing environment for guests, especially families.
Parking facilities are generally good with ample space and free weekend parking. However, weekday parking fees and occasional confusion about parking charges and signage are noted.
Overall, Village Hotel Maidstone offers a mostly pleasant stay with its strategic location, clean and comfortable accommodations and excellent gym and pool facilities. While there are areas for improvement, particularly in breakfast quality, room temperature control, internet connectivity and minor housekeeping details, the friendly staff and comprehensive amenities contribute positively to the overall guest experience.
Categories
The breakfast experience gets mixed reviews. While many find it lovely with a wide variety of hot and cold options, including fresh baked goods, others feel the temperature and variety of food need improvement. Issues such as cold beans, unappetizing scrambled eggs and limited vegan and gluten-free options were noted, along with organizational challenges leading to delays and long queues.
Dinner generates mixed feedback as well. Some guests enjoy the delicious evening meals, bar food and cozy bar atmosphere, while others criticize the slow service, limited menu choices and high prices. The ambiance can be loud and there are complaints about inadequate vegetarian and gluten-free options.
Rooms at the hotel are generally described as clean, comfortable, modern and spacious with good-sized shower rooms and comfortable beds. However, issues like lack of air conditioning, noise from thin windows and general wear and tear are noted. Despite these challenges, the modern decor and in-room amenities such as large TVs and tea/coffee facilities are well-received.
Cleanliness across the hotel is mostly praised with clean and tidy environments being a common highlight. However, inconsistencies in housekeeping, particularly in bathrooms and specific areas like carpets, are mentioned. There are occasional lapses such as grimy sinks or dusty furniture that detract from the overall experience.
The staff are a standout feature, frequently described as friendly, helpful and polite. Notable employees like Pim, Miranda, Mimi and Jake enhance the guest experience. However, a few guests encounter rude or inattentive staff, especially during peak times.
Wi-Fi service receives mixed reviews. While some guests find it reliable and sufficient for casual use, many report significant issues with connectivity, particularly in rooms and describe the network as unstable or weak.
The gym is highly regarded for its excellent facilities and high-end equipment, frequently mentioned as clean, well-maintained and a preferred choice for fitness enthusiasts. This, along with the pool, sauna and spa, enriches the overall guest experience. The pool is generally praised for its size, cleanliness and warm temperature, providing an enjoyable and relaxing environment for guests, especially families.
Parking facilities are generally good with ample space and free weekend parking. However, weekday parking fees and occasional confusion about parking charges and signage are noted.
Overall, Village Hotel Maidstone offers a mostly pleasant stay with its strategic location, clean and comfortable accommodations and excellent gym and pool facilities. While there are areas for improvement, particularly in breakfast quality, room temperature control, internet connectivity and minor housekeeping details, the friendly staff and comprehensive amenities contribute positively to the overall guest experience.
Hotel Taking Steps Towards Sustainability
This hotel is ECOsmart and Green Tourism certified, operating on 100% renewable energy. It diverts 98% of waste from landfill through back-of-house recycling and third-party sourcing. The hotel provides electric vehicle charging stations that use 100% renewable energy. It is part of a hotel chain that has achieved BREEAM ratings for five of its properties, with more planned.
Business Hotel
Offers a modern setting with business facilities and leisure options. Suitable for business travelers looking for a contemporary experience.
Hotel with Parking
The hotel provides free parking, offering accessible and convenient on-site parking for guests.
Accessible Hotel
This hotel has excellent flat access, plenty of disabled parking spaces, and spacious areas. It accommodates wheelchair and scooter users well. Staff are consistently polite and helpful.
Hotel with Gym
This hotel is known to offer gym facilities.
3-Star Hotel
This hotel offers modern accommodations with an indoor pool and gym, providing both relaxation and fitness options. It is well-regarded and offers good value.
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool Pool Lap Lanes
Hotel for Yoga
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
Guest Reviews
Village Hotel Maidstone boasts a fantastic location praised by many guests for its convenience and accessibility. Situated just off the M20 motorway, the hotel offers easy access to major roads, making it a prime spot for travelers heading to locations such as Dover ferry, the Eurotunnel and local attractions like Kent Life and nearby castles.
Guests find the location perfect for attending weddings, visiting family or business trips, as it's close to Maidstone town center and provides easy parking facilities. The surrounding green area adds to the appeal, offering pleasant walks by the river.
Overall, the hotel's strategic position ensures a comfortable stay with excellent access to local points of interest and essential destinations.
The breakfast experience at Village Hotel Maidstone receives mixed reviews from guests. Many visitors comment positively, describing the breakfast as lovely, great and very good with plenty of choices and a wide variety of hot and cold options. The buffet setup is frequently praised with some noting that the breakfast was fabulous, high quality and a good value for money. The fresh baked goods are particularly highlighted as tasty and the friendly and helpful staff enhance the overall dining experience.
However, there are several areas where the breakfast falls short. Some guests report that the food was often cold or lukewarm with issues like cold beans, unappetizing scrambled eggs and a lack of variety, including limited vegan and gluten-free options. A few reviewers mention that key breakfast staples like fried eggs were sometimes unavailable and others were disappointed by the quality and taste of some items, such as the sausages and croissants.
The breakfast experience is also criticized for poor organization, resulting in long queues and delays in restocking items. Some guests find the breakfast only average, passable or extremely disappointing, suggesting that improvements in food temperature, variety and service would significantly enhance the experience.
In summary, while Village Hotel Maidstone’s breakfast has received praise for its variety and friendly service, consistent issues with food temperature, variety and replenishment suggest there is room for improvement to meet all guests' expectations.
The dining experience at Village Hotel Maidstone presents a mixed bag of reviews. Many guests have expressed great satisfaction with the hotel's breakfast, often describing it as fabulous. Several reviews noted that both the evening meals and bar food were delicious with some guests specifically praising the taste, portion sizes and timely service. The pool, gym and other facilities received high marks, indicating a comprehensive guest experience that extends beyond dining.
However, numerous reviews highlighted issues with the dinner options. Complaints ranged from slow service and limited menu choices to food quality not matching the high prices. The ambiance in the restaurant was also criticized, often described as loud and not conducive to a quiet meal. Although there are fans of the bar area, noting its cozy atmosphere and suitability for watching sports, others found it too noisy and the bar prices too steep. Additionally, issues like inadequate vegetarian and gluten-free options, unfulfilled orders and basic drink selections were pointed out. The corporate lunch was deemed fine, but dinner service received more varied and often less favorable feedback.
In summary, while some guests thoroughly enjoyed their meals and the broader facilities, others felt that the high cost did not reflect the overall quality and service. The hotel’s dining experience can be satisfying but may fall short of expectations for some visitors, especially those seeking variety and value for money.
The rooms at Village Hotel Maidstone receive mixed feedback with a general inclination towards positive aspects. Guests frequently mention that the rooms are clean, comfortable, modern and spacious, featuring good-sized shower rooms and modern decor. Comfortable beds are a highlight, contributing to a restful experience. Many appreciate the in-room facilities like large TVs and tea/coffee amenities and some even highlight the inclusion of pool and gym access as a bonus.
However, the hotel struggles with temperature control, as numerous guests found the rooms unbearably hot, even with fans provided and reported a lack of air conditioning. Noise is another common grievance with thin windows letting in road and car park noise, particularly for rooms overlooking the main road. Additionally, some rooms are noted as feeling a bit rundown with issues like chipped paint, stained carpets and inadequate lighting.
Despite these challenges, the room decor is often described as lovely and modern with newer refurbishments being a hit among travelers. Cleanliness, although mostly praised, does see some inconsistencies and a few guests mention overlooked details like leftover items from previous occupants or dusty areas. Bathrooms are generally functional and well-equipped but could be basic in some instances.
Location-wise, the rooms set further from reception or near busy areas like the main road or air vents may have some undesirable aspects such as noise or lengthy walks. Additionally, some rooms have views that are less appealing, looking out on flat roofs or parking lots.
Overall, the Village Hotel Maidstone offers a mostly pleasant stay with comfortable and clean rooms, while still having some areas for improvement, particularly in maintaining consistent room temperatures and noise reduction.
Nestled in the heart of Maidstone, the Village Hotel offers an array of comforts with the beds receiving notable praise from guests. The majority of visitors found the beds to be extremely comfortable with terms like "super comfy," "amazingly comfortable," and "like sleeping in a cotton wool ball" frequently mentioned. Large beds and clean bedding were highlighted, contributing to an overall pleasant sleep experience.
However, not all reviews were entirely glowing. Some guests noted specific issues such as beds being too firm, two single beds pushed together creating a gap and child beds being simply mattresses on the floor. A few found the beds uncomfortable or noted problems like hard pillows and damp bedding.
Despite these occasional discomforts, the feedback largely reflects satisfaction with the beds. The rooms themselves were often described as spacious and clean, further enhancing the overall stay. With a location just off the motorway, Village Hotel Maidstone seems to strike a balance, providing a restful night’s sleep for many of its guests.
Village Hotel Maidstone has received varied feedback concerning its cleanliness with a significant number of positive remarks highlighting the hotel's modern and clean rooms. Many guests appreciated the comfortable and clean accommodations, noting that rooms were well-maintained and airy with some describing them as spotless. The hotel environment, in general, was praised for being clean and tidy, which provided a pleasant stay for many.
However, there were several criticisms regarding the consistency of cleanliness, particularly in the bathrooms and other specific areas like carpets and mugs. Some guests noted issues such as grimy sinks, dirty towels and dusty furniture, which detracted from their overall experience. A few reviews mentioned the necessity for refurbishment to tackle worn-out decor and fittings. The hotel staff’s occasional struggles with housekeeping and replenishing items were also pointed out.
Despite these mixed experiences, the modern, stylish design of the hotel and the good facilities were frequently appreciated. Nevertheless, it’s clear that while the hotel has its merits, attention to detailed and thorough cleaning could enhance its reputation further.
Village Hotel Maidstone’s staff receive mixed reviews, but the positive feedback highlights many commendable attributes. Visitors frequently describe the staff as friendly, helpful, welcoming and polite with exceptional mentions for their efficiency, knowledge and overall hospitality. Notable individuals, such as Pim, Miranda, Mimi and Jake, were singled out for their exceptional service, enhancing the guest experience significantly. The reception staff, in particular, are often praised for their friendliness and readiness to assist, ensuring smooth check-ins and addressing guests' needs effectively.
However, not all experiences were favorable. Some guests encountered rude and unhelpful staff or faced delays and inattentiveness, particularly at peak times or during late hours. Despite these issues, many found the staff to be a highlight of their stay, creating a warm and welcoming atmosphere that complemented the hotel's clean facilities and great location. Overall, while there are areas for improvement, the general consensus suggests that the staff at Village Hotel Maidstone contribute positively to the guest experience.
Visitors to the Village Hotel Maidstone have had mixed experiences with the Wi-Fi service. Many guests appreciated the reliable and good Wi-Fi available in some areas of the hotel, noting that it worked very well for casual use, such as connecting to WhatsApp. A few guests highlighted the Wi-Fi as being superb and mentioned it as one of the better aspects of their stay.
However, the majority of feedback pointed to significant issues with the Wi-Fi across the hotel. Several reviews mentioned trouble connecting to Wi-Fi in the rooms with particular complaints about rooms 188 and 190 experiencing extremely poor reception. Other guests noted that the Wi-Fi was unstable, not working at all or not included for free. Many found no internet signal in their rooms and described the Wi-Fi reception as awful, beyond weak and generally poor. Additionally, some experienced limited data signal and bad phone reception, further complicating connectivity issues.
Overall, while a few guests had positive experiences with the Wi-Fi, the general consensus reflects inconsistent and often unsatisfactory internet connectivity at the Village Hotel Maidstone.
Situated conveniently in Maidstone, the Village Hotel boasts a well-regarded gym that impresses guests with its excellent facilities and high-end equipment. The gym is frequently described as great, good and well-equipped, indicating a significant level of satisfaction among visitors. Many reviewers appreciated the clean and well-maintained environment of the gym, sauna, steam room and spa areas.
Despite occasional busyness, likely due to its popularity and membership, the gym offers a positive vibe and energy, making it an ideal choice for fitness enthusiasts. The integration of the gym with other amenities such as the bar, restaurant, pool and spa enriches the overall guest experience. Guests highlight the gym as one of the standout features of the hotel, praising it for its state-of-the-art equipment and remarkable facilities. Whether including access for free or at a small fee, the gym, along with the pool, adds substantial value to a stay at the Village Hotel Maidstone.
Overall, the gym at the Village Hotel Maidstone receives consistently high marks for its quality and accessibility, making it an appealing aspect for frequent travelers who prioritize fitness and wellness during their stay.
The Village Hotel Maidstone's swimming pool generally receives positive feedback from guests, who describe it as large, clean and well-maintained. Many visitors enjoyed the pool and found it a delightful addition to their stay with some even booking the hotel specifically for access to the pool facilities. The pool area, including the sauna and steam room, is appreciated for its cleanliness and relaxing atmosphere.
Guests often mentioned the good size of the pool and its warm temperature, which adds to the enjoyment. The pool's setup is considered lovely and its indoor feature is seen as a convenient and exciting discovery upon check-in. Families, in particular, appreciated the large pool with children especially enjoying their time in the water.
However, some reviewers noted occasional issues, such as the pool being too cold, overly busy or even temporarily closed. Other concerns included the presence of chlorine smell throughout the hotel and additional fees required for pool access, which some guests found inconvenient. Despite these drawbacks, the overall impression of the pool remains positive with many guests finding it a highlight of their stay.
Village Hotel Maidstone offers ample parking facilities that many guests find to be good and accessible. Notably, there is free weekend parking and some rooms include complimentary parking. The parking area is described as plentiful and it is easy to find a spot close to the hotel.
However, there are mixed feelings about the parking charges. Many guests appreciate the free weekend parking but are disappointed about having to pay a fee on weekdays, which can amount to £5 per day. Some guests felt that the parking charges were not adequately communicated prior to their stay and expressed a preference for complimentary parking for all hotel guests.
A few reviews mentioned poor signage related to parking, which caused some confusion. Additionally, there were comments about the cleanliness of the car park needing improvement. Despite these concerns, the overall sentiment is that the parking facilities are generally good with plenty of space available.
Village Hotel Maidstone offers a range of features that make it suitable for families. It provides modern and stylish family rooms which guests found very appealing with ample space to fit a whole family. Many travelers appreciated the family-friendly and family-oriented atmosphere of the hotel. The family dining area and family-friendly amenities were highlights for those traveling with children or grandkids, making their stays enjoyable and comfortable.
However, there were some downsides mentioned. Rooms were sometimes lacking amenities, such as fridges or hot water, which detracted from the experience. Noise levels due to stag and hen parties can be a disturbance and a few guests noted that the overall atmosphere might not always be the best.
Despite these issues, many guests indicated they would return, showing the hotel's potential as a good choice for those visiting Maidstone with family.
Village Hotel Maidstone offers a quintessential three-star experience, blending comfort and functional amenities ideal for business travelers. The rooms are notably spacious and beautifully decorated, providing a comfortable and clean environment, although some guests found them a bit too warm. The overarching three-star rating is considered accurate by most visitors, aligning with usual expectations for such accommodation.
Guests appreciated the freedom to move easily between the bar, the swimming pool and their rooms. Despite the lack of additional amenities such as room service menus, robes and slippers, the hotel generally maintains the standards typical of a three-star establishment. Though some found the value for money to be less than ideal, others felt it exceeded expectations.
However, not all feedback was positive. Some guests found the bed uncomfortable and the overall experience less welcoming with subpar breakfast options such as inedible scrambled eggs and poor-quality sausages. The hotel's overall appeal could benefit from improvements, as some guests felt it fell short compared to other three-star hotels they have visited.
The Village Hotel Maidstone appears to be a prime choice for business travelers, offering a range of facilities and services designed to meet professional needs. The hotel's location near the M20 makes it convenient for business trips and conferences. Guests have frequently used the hotel for business meetings and find the conference rooms exceptional with beautiful decor and amazing, well-upgraded facilities. Meeting rooms are well-equipped, enhancing the convenience for business stays. Some guests noted that the site looks promising for future conferences, reflecting its suitability as a business venue. Although there is a minor issue with VAT receipts for business expenses, the overall impression is that the hotel is excellent for business professionals. Additionally, the rooms are described as comfortable and peaceful, attributes much appreciated after a day of business activities. Some staff members have been highlighted as friendly and courteous, adding to the positive experience for business travelers.
Village Hotel Maidstone offers several amenities to cater to guests with disabilities. The property boasts an accessible spa area and rooms specifically designed for disabled access. These rooms feature practical elements like grab rails and low beds to enhance convenience. While many guests found the hotel largely accessible, there were a few concerns such as disabled rooms equipped with baths instead of walk-in showers and a bathroom reminiscent of an old people's home. Additionally, there were occasional issues with the lift, which might be distressing for guests with mobility challenges. Overall, the hotel maintains an accessible environment but could improve in certain areas to better serve guests with disabilities.
The indoor pool at Village Hotel Maidstone has received a mix of feedback from guests with a generally positive emphasis. Many guests have found the pool to be nice, lovely and amazing with specific mentions of it being a great feature of the hotel. Additional amenities like the sauna, jacuzzi and hydrotherapy pool have also been highlighted, further enhancing the overall experience. Some guests have noted precise details about their enjoyment of the pool area, making it a standout feature in the hotel's offerings. Despite a few comments about the pool temperature, the overall sentiment towards the indoor pool remains favorable.
Location Show Map
Location
Guests find the location perfect for attending weddings, visiting family or business trips, as it's close to Maidstone town center and provides easy parking facilities. The surrounding green area adds to the appeal, offering pleasant walks by the river.
Overall, the hotel's strategic position ensures a comfortable stay with excellent access to local points of interest and essential destinations.
Breakfast
However, there are several areas where the breakfast falls short. Some guests report that the food was often cold or lukewarm with issues like cold beans, unappetizing scrambled eggs and a lack of variety, including limited vegan and gluten-free options. A few reviewers mention that key breakfast staples like fried eggs were sometimes unavailable and others were disappointed by the quality and taste of some items, such as the sausages and croissants.
The breakfast experience is also criticized for poor organization, resulting in long queues and delays in restocking items. Some guests find the breakfast only average, passable or extremely disappointing, suggesting that improvements in food temperature, variety and service would significantly enhance the experience.
In summary, while Village Hotel Maidstone’s breakfast has received praise for its variety and friendly service, consistent issues with food temperature, variety and replenishment suggest there is room for improvement to meet all guests' expectations.
Dinner
However, numerous reviews highlighted issues with the dinner options. Complaints ranged from slow service and limited menu choices to food quality not matching the high prices. The ambiance in the restaurant was also criticized, often described as loud and not conducive to a quiet meal. Although there are fans of the bar area, noting its cozy atmosphere and suitability for watching sports, others found it too noisy and the bar prices too steep. Additionally, issues like inadequate vegetarian and gluten-free options, unfulfilled orders and basic drink selections were pointed out. The corporate lunch was deemed fine, but dinner service received more varied and often less favorable feedback.
In summary, while some guests thoroughly enjoyed their meals and the broader facilities, others felt that the high cost did not reflect the overall quality and service. The hotel’s dining experience can be satisfying but may fall short of expectations for some visitors, especially those seeking variety and value for money.
Rooms
However, the hotel struggles with temperature control, as numerous guests found the rooms unbearably hot, even with fans provided and reported a lack of air conditioning. Noise is another common grievance with thin windows letting in road and car park noise, particularly for rooms overlooking the main road. Additionally, some rooms are noted as feeling a bit rundown with issues like chipped paint, stained carpets and inadequate lighting.
Despite these challenges, the room decor is often described as lovely and modern with newer refurbishments being a hit among travelers. Cleanliness, although mostly praised, does see some inconsistencies and a few guests mention overlooked details like leftover items from previous occupants or dusty areas. Bathrooms are generally functional and well-equipped but could be basic in some instances.
Location-wise, the rooms set further from reception or near busy areas like the main road or air vents may have some undesirable aspects such as noise or lengthy walks. Additionally, some rooms have views that are less appealing, looking out on flat roofs or parking lots.
Overall, the Village Hotel Maidstone offers a mostly pleasant stay with comfortable and clean rooms, while still having some areas for improvement, particularly in maintaining consistent room temperatures and noise reduction.
Beds
However, not all reviews were entirely glowing. Some guests noted specific issues such as beds being too firm, two single beds pushed together creating a gap and child beds being simply mattresses on the floor. A few found the beds uncomfortable or noted problems like hard pillows and damp bedding.
Despite these occasional discomforts, the feedback largely reflects satisfaction with the beds. The rooms themselves were often described as spacious and clean, further enhancing the overall stay. With a location just off the motorway, Village Hotel Maidstone seems to strike a balance, providing a restful night’s sleep for many of its guests.
Cleanliness
However, there were several criticisms regarding the consistency of cleanliness, particularly in the bathrooms and other specific areas like carpets and mugs. Some guests noted issues such as grimy sinks, dirty towels and dusty furniture, which detracted from their overall experience. A few reviews mentioned the necessity for refurbishment to tackle worn-out decor and fittings. The hotel staff’s occasional struggles with housekeeping and replenishing items were also pointed out.
Despite these mixed experiences, the modern, stylish design of the hotel and the good facilities were frequently appreciated. Nevertheless, it’s clear that while the hotel has its merits, attention to detailed and thorough cleaning could enhance its reputation further.
Staff
However, not all experiences were favorable. Some guests encountered rude and unhelpful staff or faced delays and inattentiveness, particularly at peak times or during late hours. Despite these issues, many found the staff to be a highlight of their stay, creating a warm and welcoming atmosphere that complemented the hotel's clean facilities and great location. Overall, while there are areas for improvement, the general consensus suggests that the staff at Village Hotel Maidstone contribute positively to the guest experience.
Wi-Fi
However, the majority of feedback pointed to significant issues with the Wi-Fi across the hotel. Several reviews mentioned trouble connecting to Wi-Fi in the rooms with particular complaints about rooms 188 and 190 experiencing extremely poor reception. Other guests noted that the Wi-Fi was unstable, not working at all or not included for free. Many found no internet signal in their rooms and described the Wi-Fi reception as awful, beyond weak and generally poor. Additionally, some experienced limited data signal and bad phone reception, further complicating connectivity issues.
Overall, while a few guests had positive experiences with the Wi-Fi, the general consensus reflects inconsistent and often unsatisfactory internet connectivity at the Village Hotel Maidstone.
Gym
Despite occasional busyness, likely due to its popularity and membership, the gym offers a positive vibe and energy, making it an ideal choice for fitness enthusiasts. The integration of the gym with other amenities such as the bar, restaurant, pool and spa enriches the overall guest experience. Guests highlight the gym as one of the standout features of the hotel, praising it for its state-of-the-art equipment and remarkable facilities. Whether including access for free or at a small fee, the gym, along with the pool, adds substantial value to a stay at the Village Hotel Maidstone.
Overall, the gym at the Village Hotel Maidstone receives consistently high marks for its quality and accessibility, making it an appealing aspect for frequent travelers who prioritize fitness and wellness during their stay.
Pool
Guests often mentioned the good size of the pool and its warm temperature, which adds to the enjoyment. The pool's setup is considered lovely and its indoor feature is seen as a convenient and exciting discovery upon check-in. Families, in particular, appreciated the large pool with children especially enjoying their time in the water.
However, some reviewers noted occasional issues, such as the pool being too cold, overly busy or even temporarily closed. Other concerns included the presence of chlorine smell throughout the hotel and additional fees required for pool access, which some guests found inconvenient. Despite these drawbacks, the overall impression of the pool remains positive with many guests finding it a highlight of their stay.
Parking
However, there are mixed feelings about the parking charges. Many guests appreciate the free weekend parking but are disappointed about having to pay a fee on weekdays, which can amount to £5 per day. Some guests felt that the parking charges were not adequately communicated prior to their stay and expressed a preference for complimentary parking for all hotel guests.
A few reviews mentioned poor signage related to parking, which caused some confusion. Additionally, there were comments about the cleanliness of the car park needing improvement. Despite these concerns, the overall sentiment is that the parking facilities are generally good with plenty of space available.
Family
However, there were some downsides mentioned. Rooms were sometimes lacking amenities, such as fridges or hot water, which detracted from the experience. Noise levels due to stag and hen parties can be a disturbance and a few guests noted that the overall atmosphere might not always be the best.
Despite these issues, many guests indicated they would return, showing the hotel's potential as a good choice for those visiting Maidstone with family.
3 Star
Guests appreciated the freedom to move easily between the bar, the swimming pool and their rooms. Despite the lack of additional amenities such as room service menus, robes and slippers, the hotel generally maintains the standards typical of a three-star establishment. Though some found the value for money to be less than ideal, others felt it exceeded expectations.
However, not all feedback was positive. Some guests found the bed uncomfortable and the overall experience less welcoming with subpar breakfast options such as inedible scrambled eggs and poor-quality sausages. The hotel's overall appeal could benefit from improvements, as some guests felt it fell short compared to other three-star hotels they have visited.
Business
Accessible
Indoor Pool
Yes, Village Hotel Maidstone has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes.
No, a spa isn't available at Village Hotel Maidstone.
No, Village Hotel Maidstone doesn't allow dogs.
Yes, parking facilities are available at Village Hotel Maidstone.
Yes, Village Hotel Maidstone has a gym.
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