Hotel Poonja International
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Summary of reviewsHotel Poonja International is strategically located in the heart of Mangalore, offering guests an ideal base for exploring the city. The hotel's central position makes it convenient for accessing local attractions, shopping centers, dining options, and transportation. Guests find this location to be a significant advantage, particularly appreciating the added value of a complementary breakfast that is often praised for its quality, despite some requests for more variety and healthier options.
While some guests highlight the spaciousness of the hotel's rooms, there is a consensus on the need for refurbishment and maintenance. Issues such as outdated furnishings, unpleasant room odors, and inadequate amenities detract from the overall guest experience. Cleanliness appears inconsistent, with mentions of unclean bathrooms, stained linens, and poorly maintained fixtures, contributing to a sense of neglect despite the efforts of proactive housekeeping staff.
The hotel staff is a standout feature, receiving commendation for their warmth, professionalism, and willingness to assist. Positive interactions with employees enhance the guest experience, although there are occasional reports of unwelcoming behavior by some reception staff. Connectivity problems with the WiFi service have been pointed out, suggesting an area for improvement to meet guests' expectations for seamless internet access.
Bedding comfort has received mixed feedback, with some guests comfortable while others experience issues with old and hard mattresses. This, alongside concerns about the condition of the bedsheets and towels, indicates further potential improvements. Overall, Hotel Poonja International excels in location and staff service, yet could benefit from addressing several aspects to elevate guest satisfaction to higher standards.
Categories
While some guests highlight the spaciousness of the hotel's rooms, there is a consensus on the need for refurbishment and maintenance. Issues such as outdated furnishings, unpleasant room odors, and inadequate amenities detract from the overall guest experience. Cleanliness appears inconsistent, with mentions of unclean bathrooms, stained linens, and poorly maintained fixtures, contributing to a sense of neglect despite the efforts of proactive housekeeping staff.
The hotel staff is a standout feature, receiving commendation for their warmth, professionalism, and willingness to assist. Positive interactions with employees enhance the guest experience, although there are occasional reports of unwelcoming behavior by some reception staff. Connectivity problems with the WiFi service have been pointed out, suggesting an area for improvement to meet guests' expectations for seamless internet access.
Bedding comfort has received mixed feedback, with some guests comfortable while others experience issues with old and hard mattresses. This, alongside concerns about the condition of the bedsheets and towels, indicates further potential improvements. Overall, Hotel Poonja International excels in location and staff service, yet could benefit from addressing several aspects to elevate guest satisfaction to higher standards.
Business Hotel
Celebrated for its outstanding service, Hotel Poonja International goes above and beyond to meet guests' needs. It features spacious rooms, a delightful breakfast buffet, and a warm ambiance ideal for both leisure and business travelers. They also have conference hall facilities.
Hotel with Parking
Hotel Poonja International provides parking for guests. This makes it a convenient option for those traveling with their own vehicles.
3-Star Hotel
Situated on K.S. Rao Road, Hotel Poonja International is a centrally located hotel in Mangalore. It provides comfortable accommodations and essential amenities, making it a convenient choice for travelers.
Hotel for Honeymoon
Guest Reviews
Hotel Poonja International boasts an undisputed advantage with its location right in the heart of Mangalore. Nestled in a bustling marketplace, this hotel offers guests convenient access to a variety of local attractions, including malls and popular shopping outlets. For those interested in sightseeing, the hotel's central position ensures that many temples, beaches, and tourist spots are just a short trip away. The hotel is a prime choice for travelers who value easy access to local transportation and numerous dining options. Guests appreciate the excellent complementary breakfast and highlight the cooperative staff, adding to the overall positive experience. The location of Hotel Poonja International makes it a strategic choice for those looking to explore Mangalore and nearby attractions without the hassle of long commutes.
Hotel Poonja International provides a generally satisfying breakfast experience for its guests. Many reviewers praised the breakfast, noting it as delicious and good quality. The spread is often described as healthy, filling, and a great start to the day, with dishes from both South and North Indian cuisine available. The hotel’s central location adds convenience for diners, and the breakfast is seen as good value for money. Guests frequently highlighted the friendly and cooperative staff, who contributed positively to the morning meal experience.
However, there are some areas for improvement. Some guests felt the breakfast lacked variety, with the same menu being served on consecutive days. Others mentioned that the options were limited, with an absence of dishes like omelettes and hot dosas. The breakfast was sometimes critiqued for being too oily, with requests for including fruits for a healthier spread. Despite these criticisms, the service and overall quality appear to meet many visitors' expectations, making it a satisfactory part of their stay at the hotel.
Hotel Poonja International's rooms have received a range of feedback from guests, highlighting the condition and amenities offered. The reviews largely emphasize the need for refurbishment and maintenance within the rooms, pointing out that the property is quite old and not adequately updated. Many guests noted the rooms carry an unpleasant smell, often described as smoky or musty, which detracts from the overall experience.
Guests frequently commented on the outdated and uncomfortable furnishings, including beds and towels that were described as old and needing replacement. Plumbing issues and cleanliness of the bathrooms were recurring concerns, with mentions of dirty bathroom curtains and poorly maintained tiles and fixtures. The absence of basic amenities such as tissue boxes, soap, or shampoo also disappointed visitors.
On a positive note, some guests appreciated the room size, mentioning the presence of a separate living area with a dining table, which adds a level of spaciousness not always found in hotels of this stature. Yet, overall, the reviews reflect a consensus that the hotel rooms lack the standards associated with its name, indicating that despite the potential space, extensive renovation and regular maintenance are paramount to improving guest satisfaction.
While 'Hotel Poonja International' offers its guests the convenience of an air-conditioned room, feedback on the quality of the bedding has been mixed. Some guests have reported finding their beds very comfortable, suggesting that not all experiences are the same. However, a recurring theme in many reviews is the need for improvement in the condition of the beds and linens. Several guests mentioned that mattresses are old and hard, describing discomfort and back pain. The cleanliness of the bedsheets and towels has also been highlighted as an area needing attention. Overall, guests looking for a restful night's sleep might benefit from ensuring they are accommodated in rooms with newer bedding.
Hotel Poonja International presents a mixed picture when it comes to cleanliness, as indicated by guest reviews. While the housekeeping is often highlighted positively, suggesting the staff's proactive nature in maintaining cleanliness, there are several areas where the hotel falls short. Guests commonly noted issues such as unclean bathrooms, stained linens, smelly rooms, and general poor maintenance. The conditions of the rooms, including outdated fixtures and malfunctioning doors, contribute to a sense of neglect, with specifics like dirty curtains and breakfast cutlery further indicating the need for improvement. Overall, despite isolated instances of good housekeeping, the hotel struggles to provide a consistently clean environment that meets guests' expectations.
Hotel Poonja International receives commendable praise from guests for its exceptional staff service. Many reviews highlight the warmth and professionalism of the hotel staff, describing them as friendly, cooperative, and always willing to help. Guests often find the employees welcoming and courteous, which contributes positively to their overall experience at the hotel. The staff is consistently noted for being polite and respectful, providing supportive assistance along with prompt room service. They are appreciated for guiding guests efficiently, especially in navigating the city’s local transit options.
However, some reviews indicate inconsistencies in the reception staff's attitude, with instances of unwelcoming behavior and communication issues being reported. Despite these occasional setbacks, the rest of the staff, including room service and security, are regarded as both attentive and proactive, creating a comfortable and responsive environment for guests. The negative experiences seem less frequent compared to the generally positive feedback on staff interaction throughout the hotel.
Hotel Poonja International has received mixed reviews regarding its WiFi service. Several guests have reported issues with connectivity, stating that the WiFi was not working during their stay, both in rooms and in common areas like the reception. Some mentioned that there is no WiFi available in certain areas of the hotel, such as the fourth floor, which can be a significant inconvenience for those trying to stay connected during their visit. Additionally, the stability and availability of the WiFi seem to be inconsistent, with some guests expecting complimentary internet access as part of their deluxe room package, yet not finding it readily available. While the description of the WiFi service in the hotel reflects these concerns, addressing these issues could significantly enhance the overall guest experience.
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Location
Breakfast
However, there are some areas for improvement. Some guests felt the breakfast lacked variety, with the same menu being served on consecutive days. Others mentioned that the options were limited, with an absence of dishes like omelettes and hot dosas. The breakfast was sometimes critiqued for being too oily, with requests for including fruits for a healthier spread. Despite these criticisms, the service and overall quality appear to meet many visitors' expectations, making it a satisfactory part of their stay at the hotel.
Rooms
Guests frequently commented on the outdated and uncomfortable furnishings, including beds and towels that were described as old and needing replacement. Plumbing issues and cleanliness of the bathrooms were recurring concerns, with mentions of dirty bathroom curtains and poorly maintained tiles and fixtures. The absence of basic amenities such as tissue boxes, soap, or shampoo also disappointed visitors.
On a positive note, some guests appreciated the room size, mentioning the presence of a separate living area with a dining table, which adds a level of spaciousness not always found in hotels of this stature. Yet, overall, the reviews reflect a consensus that the hotel rooms lack the standards associated with its name, indicating that despite the potential space, extensive renovation and regular maintenance are paramount to improving guest satisfaction.
Beds
Cleanliness
Staff
However, some reviews indicate inconsistencies in the reception staff's attitude, with instances of unwelcoming behavior and communication issues being reported. Despite these occasional setbacks, the rest of the staff, including room service and security, are regarded as both attentive and proactive, creating a comfortable and responsive environment for guests. The negative experiences seem less frequent compared to the generally positive feedback on staff interaction throughout the hotel.
Wi-Fi
No, Hotel Poonja International doesn't have any pool.
No, a spa isn't available at Hotel Poonja International.
No, Hotel Poonja International doesn't allow dogs.
Yes, parking facilities are available at Hotel Poonja International.
No, Hotel Poonja International doesn't have a gym.
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