Heroes Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHeroes Hotel in Manila is highly regarded for its prime location, enhancing convenience and accessibility for travelers. It is strategically situated close to key points of interest such as the city center, old town, embassy, metro station and shopping and dining facilities, making it an excellent base for exploring the city. The area is supported by easy navigation and ample access to public transportation, further enriching the guest experience.
The hotel's breakfast service receives mixed reviews with highlights including traditional Filipino dishes described as delicious, large servings and a charming rooftop terrace for dining. Some guests, however, feel that pricing and portion sizes could be improved. The cleanliness and friendliness of the breakfast area are generally appreciated.
Dinner at the hotel is well-received with food described as delicious and filling, particularly appealing to those who enjoy Filipino cuisine. The service is highlighted for its friendliness, although some guests note the restaurant to be somewhat expensive.
The rooms at Heroes Hotel are praised for their cleanliness, spaciousness and well-thought-out design. The beds are exceptionally comfortable, contributing greatly to guest satisfaction. While there are minor issues such as occasional dirty windows and the need for air conditioning to address the heat and humidity, the overall room experience is positive with amenities like balconies adding extra value.
Cleanliness across the hotel is generally rated highly with particular emphasis on tidy common areas and hygienic bedding and bathrooms. Some isolated complaints exist regarding occasional damp smells and air conditioning issues, but the majority of reviews commend the property's standard of cleanliness.
The staff at Heroes Hotel are a standout feature, receiving consistent praise for their friendliness, professionalism and willingness to assist. From the front desk to management, the team is noted for their exceptional customer service, making guests feel welcome and valued throughout their stay.
Guests enjoy the free Wi-Fi provided, though there are reports of inconsistent connections, particularly in certain rooms and on higher floors. The overall availability of Wi-Fi is appreciated despite these occasional issues.
The hotel's spa is highly acclaimed, particularly for its professional massage services and reasonable pricing. The spa facilities, including a Jacuzzi, are impressive, though the selection of massage options is somewhat limited.
Overall, Heroes Hotel offers a comfortable and convenient stay with a strong emphasis on excellent service, making it a notable choice for travelers exploring Manila.
Categories
The hotel's breakfast service receives mixed reviews with highlights including traditional Filipino dishes described as delicious, large servings and a charming rooftop terrace for dining. Some guests, however, feel that pricing and portion sizes could be improved. The cleanliness and friendliness of the breakfast area are generally appreciated.
Dinner at the hotel is well-received with food described as delicious and filling, particularly appealing to those who enjoy Filipino cuisine. The service is highlighted for its friendliness, although some guests note the restaurant to be somewhat expensive.
The rooms at Heroes Hotel are praised for their cleanliness, spaciousness and well-thought-out design. The beds are exceptionally comfortable, contributing greatly to guest satisfaction. While there are minor issues such as occasional dirty windows and the need for air conditioning to address the heat and humidity, the overall room experience is positive with amenities like balconies adding extra value.
Cleanliness across the hotel is generally rated highly with particular emphasis on tidy common areas and hygienic bedding and bathrooms. Some isolated complaints exist regarding occasional damp smells and air conditioning issues, but the majority of reviews commend the property's standard of cleanliness.
The staff at Heroes Hotel are a standout feature, receiving consistent praise for their friendliness, professionalism and willingness to assist. From the front desk to management, the team is noted for their exceptional customer service, making guests feel welcome and valued throughout their stay.
Guests enjoy the free Wi-Fi provided, though there are reports of inconsistent connections, particularly in certain rooms and on higher floors. The overall availability of Wi-Fi is appreciated despite these occasional issues.
The hotel's spa is highly acclaimed, particularly for its professional massage services and reasonable pricing. The spa facilities, including a Jacuzzi, are impressive, though the selection of massage options is somewhat limited.
Overall, Heroes Hotel offers a comfortable and convenient stay with a strong emphasis on excellent service, making it a notable choice for travelers exploring Manila.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Cheap Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Heroes Hotel's location receives consistent praise for its convenience and accessibility. Situated close to both the heart of Manila and the airport, it serves as an excellent base for exploring the city. Guests appreciate the proximity to key points of interest, including the city center, old town, embassy, metro station, university and various shopping and dining options. The hotel is conveniently placed near a two-level highway, although rooms located towards the back of the hotel help mitigate traffic noise. Accessibility is further enhanced by the nearby 7-11 store, convenience stores, church and malls. The area is relatively easy to navigate with ample access to taxis and public transportation, making it an ideal spot for travelers looking to explore Manila with ease.
The breakfast experience at Heroes Hotel offers a mixed bag with notable positive highlights. Traditional Filipino dishes shine, described as delicious with some praising the incredible selection and fresh preparation. Large servings and bottomless brewed coffee are perks not to be overlooked. The rooftop terrace is a delightful spot to enjoy breakfast, bringing an extra charm to the morning routine.
However, there are some criticisms, particularly regarding pricing and portion sizes, which some guests found inadequate for the amount paid. For those accustomed to international cuisine, the predominantly Filipino menu might be a departure from the norm and the breakfast hours may not align with international schedules. Despite these points, the cleanliness and friendliness of the breakfast area, along with the option for different items, contribute positively to the experience.
Overall, the breakfast at Heroes Hotel is a blend of traditional comfort and unique rooftop dining with room for improvement in variety and portion sizes.
Dinner at Heroes Hotel has generally received positive praise from guests. Many have described the food as great with terms like delicious, scrumptious and really good frequently used. The evening meals are noted to be both tasty and filling and the portion sizes are satisfying. Guests with a penchant for Filipino cuisine found the menu and meals outstanding. Additionally, the service at the restaurant has been highlighted as very friendly and kind, contributing to an overall pleasant dining experience. However, it's worth mentioning that some guests found the restaurant to be on the expensive side, even though the quality of the food was deemed decent.
Heroes Hotel offers a memorable stay with its highly praised rooms, known for being clean, spacious and well-furnished. Many visitors highlight the comfort of the beds, often described as incredibly comfortable and even the best they’ve ever slept in. The rooms are designed thoughtfully with a charming theme that adds to their appeal. Guests appreciate the practicality and comfort provided by features like a cozy living area and a nice bathtub.
Cleanliness is consistently noted with rooms being serviced often and maintained to a high standard. However, a few minor issues such as occasional dirty windows and the need to use air conditioning to combat heat and humidity are mentioned. The hotel also features rooms with balconies, a valuable addition particularly for smokers or those who enjoy some outdoor space.
Overall, the positive experiences with room size, design and amenities make Heroes Hotel a notable choice, though there may be small inconveniences like limited breakfast provisions for two-person bookings.
Heroes Hotel has received high praise for its beds with numerous guests highlighting their comfort and quality. Visitors frequently described the beds as incredibly comfortable, large and cozy, often using terms like "super comfy" and "delicious" to emphasize their satisfaction. The bedding is noted for being very good with perfectly white, high-quality linens contributing to the positive experience. Many guests have commented on the impeccable rooms along with the comfort of the beds, making for an overall pleasing stay at the hotel.
Heroes Hotel has garnered diverse feedback regarding its cleanliness with many guests praising the high standards maintained throughout the property. The rooms are frequently described as clean and comfortable, meeting guests' expectations. Several reviews specifically highlight the cleanliness of the bedding and linen, as well as the hygienic state of toilets and showers. The overall atmosphere of the hotel is noted to be homey and welcoming with bright and tidy common areas such as the breakfast room contributing to a positive experience.
However, a few reviews point out some issues, including occasional damp smells in the rooms, poor drainage in the showers and air conditioning units emitting dust upon activation. Despite these isolated comments, the general consensus leans towards a positive impression with many guests appreciating the meticulous cleanliness of their accommodations.
Heroes Hotel is celebrated for its outstanding staff, making it a top choice for travelers who value excellent customer service. Guests consistently praise the team for being incredibly friendly, always approachable and perfectly polite. Whether it's the front desk personnel or the manager, all staff members are noted for their consistently pleasant and responsive demeanor.
Visitors frequently highlight their helpfulness and outstanding attention to detail, a sentiment echoed through various reviews. They go out of their way to accommodate requests and swiftly resolve any concerns, ensuring a seamless and enjoyable experience for all guests.
Moreover, the hotel staff is commended for their professionalism while maintaining a warm and welcoming atmosphere. The receptionists are particularly appreciated for small gestures like extending stays and providing thorough introductions to the hotel's amenities, all done with a smile.
Guests find the staff to be not only great but fantastic, portraying a genuine willingness to assist and engage in friendly chats. The hotel’s team impressively manages to uphold high service standards even under challenging conditions, such as the ongoing Covid-19 pandemic, showing their commitment to guest satisfaction.
Overall, the staff at Heroes Hotel significantly contribute to the establishment's reputation by providing a level of service that feels both personal and highly professional.
Heroes Hotel offers free Wi-Fi that is available throughout the premises. While some guests have found the Wi-Fi to be good and satisfactory, there have been reports of inconsistent connections and weaker signals, particularly in certain rooms and on higher floors. The internet speed can be temperamental with periods of low connectivity that may disrupt usage. Despite these occasional issues, the majority of guests appreciated the availability of Wi-Fi during their stay.
Heroes Hotel offers a spa experience that stands out for its exceptional massage salon and superb massages. Guests have praised the professional spa as the best bargain in The Philippines, making it a noteworthy choice for those seeking value. While the spa facilities are generally well-regarded, the selection of massage options is somewhat limited. However, the available treatments, including the recommended Shui Hilot, offer a plus to the overall experience. The amenities are impressive and the Jacuzzi, in particular, is a must-try. Additionally, the spa is accessible with a reasonable rate of 500 pesos, enhancing its appeal to budget-conscious travelers.
Location Show Map
Location
Breakfast
However, there are some criticisms, particularly regarding pricing and portion sizes, which some guests found inadequate for the amount paid. For those accustomed to international cuisine, the predominantly Filipino menu might be a departure from the norm and the breakfast hours may not align with international schedules. Despite these points, the cleanliness and friendliness of the breakfast area, along with the option for different items, contribute positively to the experience.
Overall, the breakfast at Heroes Hotel is a blend of traditional comfort and unique rooftop dining with room for improvement in variety and portion sizes.
Dinner
Rooms
Cleanliness is consistently noted with rooms being serviced often and maintained to a high standard. However, a few minor issues such as occasional dirty windows and the need to use air conditioning to combat heat and humidity are mentioned. The hotel also features rooms with balconies, a valuable addition particularly for smokers or those who enjoy some outdoor space.
Overall, the positive experiences with room size, design and amenities make Heroes Hotel a notable choice, though there may be small inconveniences like limited breakfast provisions for two-person bookings.
Beds
Cleanliness
However, a few reviews point out some issues, including occasional damp smells in the rooms, poor drainage in the showers and air conditioning units emitting dust upon activation. Despite these isolated comments, the general consensus leans towards a positive impression with many guests appreciating the meticulous cleanliness of their accommodations.
Staff
Visitors frequently highlight their helpfulness and outstanding attention to detail, a sentiment echoed through various reviews. They go out of their way to accommodate requests and swiftly resolve any concerns, ensuring a seamless and enjoyable experience for all guests.
Moreover, the hotel staff is commended for their professionalism while maintaining a warm and welcoming atmosphere. The receptionists are particularly appreciated for small gestures like extending stays and providing thorough introductions to the hotel's amenities, all done with a smile.
Guests find the staff to be not only great but fantastic, portraying a genuine willingness to assist and engage in friendly chats. The hotel’s team impressively manages to uphold high service standards even under challenging conditions, such as the ongoing Covid-19 pandemic, showing their commitment to guest satisfaction.
Overall, the staff at Heroes Hotel significantly contribute to the establishment's reputation by providing a level of service that feels both personal and highly professional.
Wi-Fi
Spa
Yes, Heroes Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Heroes Hotel.
No, Heroes Hotel doesn't allow dogs.
No, parking facilities aren't available at Heroes Hotel.
Yes, Heroes Hotel has a gym.
Location Show Map
More Options
