The Charter House
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Summary of reviewsThe Charter House consistently receives positive reviews, primarily for its prime location, cleanliness, and staff. Situated in the heart of Makati, it offers unparalleled access to shopping, dining, and entertainment, especially with its proximity to the Greenbelt Mall complex. This convenience extends to major transport hubs, making it a favored choice for travelers exploring the vibrant cityscape.
Guests often commend the breakfast options offered, with Filipino choices like boneless bangus and tocino being particularly popular. Although the menu could benefit from more variety and the addition of a buffet-style service, the quality, taste, and fast service, particularly the excellent coffee, are frequently highlighted.
The rooms are praised for their spaciousness, cleanliness, and practicality, despite being in a building that shows some age. Recent renovations have been noted favorably, providing a modern and refreshed ambiance, though further upgrades could enhance some outdated facilities, especially in the bathrooms. Comfortable beds and a quiet atmosphere contribute to a relaxing environment, although nearby construction noise can occasionally disrupt this.
Cleanliness is a standout feature at The Charter House, with meticulous attention to hygiene across the property creating an inviting environment. The dedicated and friendly staff further elevate the guest experience, consistently going above and beyond to provide attentive service, ensuring guests feel welcomed and looked after.
Wi-Fi services at the hotel receive mixed feedback, with some enjoying strong and reliable connectivity, while others experience issues with consistency and speed. Meanwhile, the rooftop pool, despite being small, is lauded for its cleanliness and charming atmosphere, providing a delightful retreat with stunning views and an accompanying roof bar.
Overall, The Charter House is a well-regarded choice for its strategic location, cleanliness, and attentive service, offering comfort and value for guests exploring Manila.
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Guests often commend the breakfast options offered, with Filipino choices like boneless bangus and tocino being particularly popular. Although the menu could benefit from more variety and the addition of a buffet-style service, the quality, taste, and fast service, particularly the excellent coffee, are frequently highlighted.
The rooms are praised for their spaciousness, cleanliness, and practicality, despite being in a building that shows some age. Recent renovations have been noted favorably, providing a modern and refreshed ambiance, though further upgrades could enhance some outdated facilities, especially in the bathrooms. Comfortable beds and a quiet atmosphere contribute to a relaxing environment, although nearby construction noise can occasionally disrupt this.
Cleanliness is a standout feature at The Charter House, with meticulous attention to hygiene across the property creating an inviting environment. The dedicated and friendly staff further elevate the guest experience, consistently going above and beyond to provide attentive service, ensuring guests feel welcomed and looked after.
Wi-Fi services at the hotel receive mixed feedback, with some enjoying strong and reliable connectivity, while others experience issues with consistency and speed. Meanwhile, the rooftop pool, despite being small, is lauded for its cleanliness and charming atmosphere, providing a delightful retreat with stunning views and an accompanying roof bar.
Overall, The Charter House is a well-regarded choice for its strategic location, cleanliness, and attentive service, offering comfort and value for guests exploring Manila.
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Business Hotel
Cheap Hotel
Hotel with Outdoor Pool
Hotel with Rooftop Pool
Guest Reviews
Located in the bustling heart of Makati, The Charter House boasts an enviable position that is hard to surpass. Nestled directly across the street from the vast Greenbelt Mall complex, the hotel's location offers immediate access to a plethora of shopping experiences and diverse dining options. Guests rave about its unbeatable proximity to these popular shopping centers and the convenience of having restaurants, bars, and even a church within walking distance. The ease of access to major commercial and entertainment venues makes it an ideal choice for travelers looking to explore the vibrant cityscape. Adding to its appeal is the hotel's closeness to key transport hubs like the airport, ensuring that both local and international guests can navigate the city efficiently. Coupled with clean and practical accommodations, The Charter House emerges as a great value proposition for those seeking a central and comfortable base in Makati.
The Charter House offers a breakfast that generally garners positive recognition from its guests. While not served buffet-style, the set meals feature various options catering to different tastes, including Filipino, Chinese, and American choices. Guests often appreciate the Filipino specialties, such as boneless bangus and tocino, which are particularly celebrated. The breakfast, although simple, is consistently described as good and tasty, with portions deemed sufficient and servings generous. The staff contributing to the breakfast experience are praised for their friendliness and attentiveness, enhancing the overall guest experience.
Despite the positive feedback, some areas for improvement are noted. The breakfast menu has remained unchanged for years, leading to some comments on repetitiveness, particularly from international guests who seek more variety, including fruits, which are sometimes not included. The lack of buffet options can be less appealing, as guests must select from a limited menu. Nonetheless, the breakfast is considered a reasonable and worthwhile inclusion in the room rate, with excellent coffee and fast service being consistent highlights. For many, the breakfast is a nostalgic journey, reminiscent of classic offerings from past decades, adding a unique touch to the dining experience at The Charter House.
The Charter House stands out for its strategic location, conveniently situated just a stone's throw away from the hustle and bustle of local malls and eateries, making it a popular choice for those keen on exploring the nearby Greenbelt area. Guests frequently commend the spaciousness and cleanliness of the hotel rooms. Despite the building's apparent age and the occasional need for renovation in some areas, the rooms remain comfortable and well-equipped with essential amenities, such as toiletries and slippers, which enhance the overall experience. Many appreciate the comfortable beds and quiet atmosphere, though some mention noise disturbances from nearby construction sites.
While the hotel provides clean and tidy accommodations, there are mentions of some rooms appearing dated and in need of upgrades, especially in terms of bathroom facilities. Nonetheless, the recent remodeling of certain rooms has been positively noted, offering a more modern and refreshed look. The functional layout and practical features in the rooms meet basic needs, offering guests convenience at a fair price. The dedication to cleanliness and the friendliness of the staff add significant value to the guest experience, making the Charter House a reliable choice for travelers seeking comfort and easy access to local highlights.
The Charter House receives overwhelmingly positive feedback regarding its beds, with numerous guests describing them as comfortable, soft, and conducive to a peaceful night's sleep. Many reviews highlight the cleanliness of the beds and the quality of the bedding, contributing to an overall enjoyable stay. The size of the beds is also noted, with some guests appreciating the spaciousness. However, a few reviews mention issues such as sagging mattresses, bed bugs, and outdated bed equipment. Despite these occasional negative comments, the consensus is that The Charter House provides a comfortable sleeping experience, with many guests praising the cozy and clean linens.
The Charter House is renowned for its admirable cleanliness, capturing the attention of guests who seek comfort and practicality. Despite the hotel's age, it is consistently maintained and kept neat, offering a commendable level of hygiene. Many visitors report that the rooms are spotless, with bedding and bathrooms meeting respectable standards. The ambiance of cleanliness extends throughout the property, creating an inviting atmosphere accentuated by clean public areas and newly renovated sections. Friendly staff contribute to a well-serviced experience, ensuring that guests feel welcomed and cared for during their stay.
Though some areas reveal the hotel's age and some minor inconveniences regarding outdated facilities and occasional maintenance lapses, the overall tidiness overshadows these concerns. Key qualities such as comfortable beds, a quiet environment, and a favorable location near Greenbelt malls are often highlighted as part of the positive guest experience. Despite certain limitations in room size and occasional reports of minor hygiene issues, the hotel offers good value for money. For travelers desiring clean and convenient accommodations in Manila, The Charter House presents itself as a reliable and well-situated choice.
The reviews for The Charter House paint a compelling picture of a hotel where the staff consistently go above and beyond to ensure guests have a pleasurable experience. The recurring theme is one of friendliness, professionalism, and attentiveness, with staff members across all areas of the hotel, including front desk, housekeeping, and security, regularly praised for their warm and welcoming demeanor. Guests frequently mention how the staff are not only polite and courteous but also very responsive to any needs or requests, often providing assistance with things like early check-in, airport transfers, and local tour information.
Several names are highlighted for their exceptional service, with Angela, Jessa, Tita, and Lou receiving individual commendations. The hotel's focus on excellent customer service seems to transcend departments, with everyone from bellboys to waitstaff contributing to a positive and supportive atmosphere. This collective effort results in a welcoming environment where guests feel at home and safe, with many expressing a desire to return for future stays. Whether providing a prompt taxi service or helping with personal requests like accommodations for allergies, the staff at The Charter House consistently demonstrate a level of care and professionalism that leaves a lasting impression on guests.
The Charter House offers a mixed experience when it comes to its Wi-Fi services. On the positive side, guests have reported strong Wi-Fi signals, enabling smooth internet use, with some able to stream movies with minimal disruption. Several guests appreciated the reliability of the connection, which in many cases worked perfectly throughout their stay. Additionally, the provision of free Wi-Fi is well received, adding value to the overall experience.
However, the hotel also faces challenges with its internet services. A number of reviews mention inconsistent connectivity, particularly in the evenings, and there were instances where the Wi-Fi was only accessible in certain areas such as the lobby. Some guests experienced slow performance and fluctuating connections, which at times impeded their ability to perform online tasks effectively. Despite these issues, the presence of international TV channels along with the internet amenities provides a notable advantage for guests seeking entertainment options.
Perched atop The Charter House, the rooftop pool offers a delightful escape with a clean and refreshing ambiance, perfect for a leisurely swim. Guests appreciate the stunning views from the pool area, which also serves as a smoking zone for visitors to relax and take in the scenery. While the pool may be on the smaller side, its charm lies in its beautifully renovated and tidy space, providing a pleasant experience for both adults and children. The pool area is complemented by an excellent roof bar, enhancing the overall experience. However, guests should note that pool towels are not provided, so bringing a personal towel is recommended. Despite occasional renovations, the rooftop pool consistently receives praise for its atmosphere and location.
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Location
Breakfast
Despite the positive feedback, some areas for improvement are noted. The breakfast menu has remained unchanged for years, leading to some comments on repetitiveness, particularly from international guests who seek more variety, including fruits, which are sometimes not included. The lack of buffet options can be less appealing, as guests must select from a limited menu. Nonetheless, the breakfast is considered a reasonable and worthwhile inclusion in the room rate, with excellent coffee and fast service being consistent highlights. For many, the breakfast is a nostalgic journey, reminiscent of classic offerings from past decades, adding a unique touch to the dining experience at The Charter House.
Rooms
While the hotel provides clean and tidy accommodations, there are mentions of some rooms appearing dated and in need of upgrades, especially in terms of bathroom facilities. Nonetheless, the recent remodeling of certain rooms has been positively noted, offering a more modern and refreshed look. The functional layout and practical features in the rooms meet basic needs, offering guests convenience at a fair price. The dedication to cleanliness and the friendliness of the staff add significant value to the guest experience, making the Charter House a reliable choice for travelers seeking comfort and easy access to local highlights.
Beds
Cleanliness
Though some areas reveal the hotel's age and some minor inconveniences regarding outdated facilities and occasional maintenance lapses, the overall tidiness overshadows these concerns. Key qualities such as comfortable beds, a quiet environment, and a favorable location near Greenbelt malls are often highlighted as part of the positive guest experience. Despite certain limitations in room size and occasional reports of minor hygiene issues, the hotel offers good value for money. For travelers desiring clean and convenient accommodations in Manila, The Charter House presents itself as a reliable and well-situated choice.
Staff
Several names are highlighted for their exceptional service, with Angela, Jessa, Tita, and Lou receiving individual commendations. The hotel's focus on excellent customer service seems to transcend departments, with everyone from bellboys to waitstaff contributing to a positive and supportive atmosphere. This collective effort results in a welcoming environment where guests feel at home and safe, with many expressing a desire to return for future stays. Whether providing a prompt taxi service or helping with personal requests like accommodations for allergies, the staff at The Charter House consistently demonstrate a level of care and professionalism that leaves a lasting impression on guests.
Wi-Fi
However, the hotel also faces challenges with its internet services. A number of reviews mention inconsistent connectivity, particularly in the evenings, and there were instances where the Wi-Fi was only accessible in certain areas such as the lobby. Some guests experienced slow performance and fluctuating connections, which at times impeded their ability to perform online tasks effectively. Despite these issues, the presence of international TV channels along with the internet amenities provides a notable advantage for guests seeking entertainment options.
Pool
Yes, The Charter House has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
No, a spa isn't available at The Charter House.
No, The Charter House doesn't allow dogs.
No, parking facilities aren't available at The Charter House.
No, The Charter House doesn't have a gym.
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