Marrakech, Riad Zitoun lakdim Derb ben Aamrane N° 14 Marrakech31.623416,-7.986561(Show on Map)
7.7
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Diamant La Ville Rouge in Marrakech receives acclaim for its central location, exceptional staff, and delightful breakfast experience. Nestled within the medina, just a short walk from key attractions like Jemaa el-Fnaa square and the Bahia Palace, the hotel's peaceful surroundings provide an ideal retreat after exploring the vibrant city. The charming riad resides in a quiet alley, offering a perfect balance between accessibility and tranquility, making it an excellent base for tourists.
The staff at Diamant La Ville Rouge are consistently praised for their warmth, attentiveness, and readiness to assist, with many reviewers highlighting their efforts to make guests feel welcome and cared for. The breakfast on the terrace is particularly noted for its simplicity and quality, boasting local specialties and a serene atmosphere fostered by attentive service from the staff.
Guest opinions on the rooms are mixed. Many find them simple yet comfortable, appreciating the cleanliness and air conditioning. However, some report inconsistencies in room conditions, such as discrepancies between descriptions and actual amenities, and instances of maintenance issues.
Cleanliness also elicits varied feedback, with some visitors praising the spotless interiors and consistent daily cleaning routines. However, others have noted areas needing improvement, citing occasional neglect and maintenance issues in both private and public spaces.
Internet connectivity presents challenges for some guests, with mixed reviews on WiFi access and reliability. Yet, staff efforts to assist with alternative connectivity solutions like SIM cards have been appreciated.
Bed comfort also receives mixed reviews, with many guests enjoying a restful experience, while others find the beds uncomfortably firm. Overall, Diamant La Ville Rouge is characterized by its advantageous location and commendable service, providing a memorable cultural immersion in Marrakech despite a few areas needing enhancement.
Categories
Parking
Small
Tennis
Yoga
3 Star
Room Types
Standard Double RoomGuests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the well-equipped kitchen. The double room also comes with a barbecue. The double room features air conditioning, a washing machine, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Double RoomGuests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the fully equipped kitchen. The double room also comes with a barbecue. The double room features air conditioning, a washing machine, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Double RoomGuests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the fully equipped kitchen. The double room also offers a barbecue. The double room provides air conditioning, a washing machine, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Double RoomGuests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the well-fitted kitchen. The double room also offers a barbecue. The double room provides air conditioning, a washing machine, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Double RoomGuests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the fully equipped kitchen. The double room also features a barbecue. The double room offers air conditioning, a washing machine, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Guest Reviews
7.7
Good
Review Summaries
Location
The location of Diamant La Ville Rouge in Marrakech receives high praise for its convenience and proximity to key attractions. Nestled in the heart of the medina, the hotel is just a few meters from the bustling Jemaa el-Fnaa square and the vibrant souks. Despite being centrally located, guests appreciate the peacefulness of the area. The surroundings provide a charming contrast to the hustle and bustle of the nearby market, offering a quiet retreat after a day of exploring. Many reviews highlight how everything is within walking distance, including the main square and prominent sites like the Bahia Palace. The charming riad lies in a quiet alley, adding to the atmospheric experience of staying right in the midst of Marrakech’s lively medina. The location seems to strike a perfect balance between accessibility and tranquility, making it an ideal base for visitors wanting to immerse themselves in the city's culture and history.
Breakfast
Diamant La Ville Rouge offers a breakfast experience that is largely well-received by its guests, blending simple yet delightful offerings with an enchanting dining setting. Breakfast is predominantly served on the terrace, where diners can enjoy peaceful mornings punctuated by the melodious song of birds, creating a serene start to the day. Many reviews highlight the attentiveness and exceptional hospitality of the staff members, such as Hamza, Latifa, Zoubita, and Nabil, who ensure that guests feel welcome and well-taken care of.
Guests appreciate the tasty and complete nature of the breakfast, with some specifically mentioning the inclusion of local specialties that add a regional touch to the meal. The breakfast is often described as very good, delicious, and at times even incredible, emphasizing the freshness and prompt preparation according to guests' schedules.
However, there are a few areas for improvement noted by some visitors. The breakfast, while savory, occasionally lacks variety, with repetitive offerings such as toast with a fried egg and plain rolls. Additionally, the outdoor setup, although atmospheric, can be less comfortable during cold or rainy weather due to limited covered seating options.
Overall, the unique combination of good food, exceptional service, and a tranquil terrace atmosphere makes breakfast at Diamant La Ville Rouge a memorable part of the stay for many travelers.
Rooms
At 'Diamant La Ville Rouge,' guests can expect simple yet comfortable rooms, where cleanliness and air conditioning are frequently appreciated. Many guests found the rooms cozy and adequate for a pleasant stay, with some highlighting spacious accommodations that featured Arabic-style bathrooms. However, the hotel does face a range of quality and maintenance issues. Some guests reported discrepancies between room descriptions and actual conditions, including rooms that were too small, poorly decorated, or not adequately prepared with necessary amenities like towels. Complaints were also raised about malfunctioning air conditioning, unpleasant odors, and faulty showers leading to bathroom floods. Despite these challenges, the staff was responsive, often relocating guests to better rooms when problems arose. The hotel's bedding received mixed reviews, with some experiencing discomfort, and there were mentions of mold issues and rooms requiring renovation. Overall, while there are notable positive aspects, there are also several areas for potential improvement in guests' room experiences.
Beds
At Diamant La Ville Rouge, guest feedback about the beds is quite mixed. Many visitors have praised the comfort of the beds, highlighting their cozy mattresses and pillows, which contributed to a pleasant stay. However, a number of reviews have mentioned that the beds are rather firm, with some finding them uncomfortably hard, likening the experience to sleeping on wooden pallets. Cleanliness issues were also raised by a few guests, though they weren't universally reported. Overall, while some guests enjoyed restful nights, others found the bed quality to be a significant drawback during their visit.
Cleanliness
Diamant La Ville Rouge, a charming Riad that leaves travelers divided regarding its cleanliness. Guest experiences range widely, with some praising the Riad for its very clean and comfortable rooms, daily room cleaning, and attention to cleanliness from the owner and staff. Several visitors commend the Riad for its simple but spotless interiors, feeling well-taken care of throughout their stay. Daily cleaning routines and regular changing of towels and sheets stand out as positive aspects for many guests, contributing to an overall clean experience.
Despite these positive remarks, other guests have noted significant shortcomings in cleanliness and maintenance. Reports of dirty bathrooms, neglected rooms, and inadequate towel provisioning highlight areas for improvement. The presence of dirt smudges, unpleasant odors, and a lack of thorough cleaning further underscores inconsistencies in maintenance. Some guests encountered issues such as flooded bathrooms due to missing shower curtains, old and uncomfortable bedding, and cleanliness concerns extending to public spaces like the rooftop terrace.
Overall, while many guests find the Riad charming and clean, others suggest that attention to detail and maintenance could enhance the experience for future visitors.
Staff
Diamant La Ville Rouge is renowned for its exceptional staff, who consistently garner praise through guest reviews for their warmth, attentiveness, and readiness to assist. Each morning, guests are greeted with a polite and accommodating breakfast experience courtesy of Latifa, ensuring a delightful start to the day. Communication is seamless with the owner and team, creating an atmosphere of comfort and ease.
The staff's kindness is a standout feature, with individuals such as Hamza often highlighted for his gentlemanly demeanor and availability, ready to cater to guests’ needs whenever required. The manager, Hicham, is noted for his attentiveness, mirroring the dedication of the entire staff to providing excellent service.
Interactions with the owner are marked by friendliness and genuine interest in guest satisfaction, enhancing the welcoming atmosphere. The cleaning staff also receive commendations for their pleasant nature and thorough service. Guests frequently mention the helpfulness and friendliness of all staff members, including Laila and a particularly lovely morning assistant.
In particular, Redouan, the manager, receives glowing mentions for his super-friendly nature and dedication to making guests feel at home. His interactions consistently leave guests impressed and appreciative, establishing him as a model host. Across the board, the staff embody a spirit of attentiveness and courtesy, earning Diamant La Ville Rouge a reputation for warmth and hospitality among its visitors.
Wi-Fi
Diamant La Ville Rouge presents a mixed experience when it comes to internet connectivity. The WiFi speeds are commendable for those who can access it without issue. However, some guests encountered challenges with hard-to-find access and intermittent service disruptions, with instances of being without internet for a couple of days. The property's location adds to the difficulty, as it is not well-signposted, making it challenging to locate without a reliable internet connection. Despite these difficulties, guests appreciated the helpful staff, who went above and beyond by assisting with SIM card purchases and setups to ensure connectivity. Access to the nearest parking lot requires navigating narrow alleys, but there's a convenient option to transport luggage from parking with carts for a fee. Overall, while the WiFi experience has areas for improvement, the staff's willingness to assist with alternatives provides a helpful bridge for guests requiring internet access.
FAQ
No, Diamant La Ville Rouge doesn't have any pool.
No, a spa isn't available at Diamant La Ville Rouge.
No, Diamant La Ville Rouge doesn't allow dogs.
Yes, parking facilities are available at Diamant La Ville Rouge.
