Marrakech, 33, Rue IBN AL QADI, Hivernage 31.627153,-8.017976(Show on Map)
7.9
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesThu, 27 Aug - Fri, 28 Aug27 Aug - 28 Aug
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
Hotel Palais Al Bahja enjoys a highly favorable location close to Marrakech's main train and bus stations, as well as the airport. It offers convenient access to central attractions and markets while being situated in a quieter, clean and well-kept neighborhood, ideal for travelers seeking both convenience and tranquility. Guests appreciate the easy accessibility with many destinations within walking distance and taxis readily available.
The cleanliness at Hotel Palais Al Bahja stands out with rooms and facilities meticulously maintained and consistently praised for their spotless condition. The professional cleaning staff ensure that everything stays fresh and tidy, contributing to a reliable and comfortable stay.
Room conditions also receive positive feedback, particularly regarding cleanliness and comfort. The rooms, though sometimes described as small or in need of renovation, feature comfortable beds, crisp linens and modern amenities such as air conditioning and TVs. High ceilings, balconies and sizeable bathrooms further enhance the guest experience, offering both cozy and spacious options.
Staff at the hotel receive commendations for their professionalism, friendliness and attentiveness. The majority of guests describe the team as polite, efficient and helpful, enhancing the overall experience with warm welcomes and responsive service, despite a few isolated instances of unfriendly behavior at reception.
The dining experience, especially dinner, receives mixed but generally favorable reviews. The on-site restaurant is appreciated for its delicious burgers, pizzas and local dishes, reasonably priced and well-presented. Room service and dining options such as the terrace restaurant and snack bar further add to guest satisfaction. However, limited variety and an early kitchen closure are noted drawbacks.
Breakfast, on the other hand, receives mixed feedback with some guests finding it delicious and varied, while others consider it basic and lacking in freshness and variety.
While the Wi-Fi service is described as good on some floors, there are notable issues with connectivity and reliability on others, particularly the second floor.
Overall, despite some minor shortcomings in breakfast variety, Wi-Fi reliability and occasional outdated decor, Hotel Palais Al Bahja is a clean, comfortable and conveniently located establishment with friendly staff and satisfactory dining options. It serves as a practical choice for both leisure and business travelers, boasting a range of amenities, including business facilities, accessible rooms and practical services.
Categories
Free Wi-Fi
3 Star
Honeymoon
Spa
Parking
Cheap
Room Types
Single RoomOffering free toiletries, this single room includes a private bathroom with a shower and a hairdryer. This single room is air-conditioned and has a flat-screen TV with satellite channels, soundproof walls, a minibar and a wardrobe.
Presidential SuiteThis suite features a seating area and a minibar, view and air conditioning.
Standard Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features air conditioning, soundproof walls, a minibar, a wardrobe, as well as a flat-screen TV with satellite channels.
Standard Family RoomThis suite has a sofa and bathrobe.
Standard Triple RoomA seating area with a flat-screen TV, a desk, a terrace and a private bathroom are offered in this triple room. The unit has 2 beds.
Triple RoomA seating area with a flat-screen TV, a desk, a terrace and a private bathroom are available in this triple room. The unit has 2 beds.
About Hotel Palais Al Bahja
Registry or License or Notification Number: 40000HT0536
Guest Reviews
7.9
Good
Review Summaries
Summarized by AI
Location
Hotel Palais Al Bahja boasts an enviable location that is frequently praised by its guests. Situated very close to Marrakech's main train and bus stations, the hotel offers exceptional convenience for those relying on intercity transportation. Its proximity to the train station, CTM bus station and the airport makes it a strategically ideal spot for both travelers and business visitors.
The hotel is also within easy reach of Marrakech's central attractions, including Jemaa el-Fna Square, historic sites and bustling city markets. Guests appreciate the hotel's positioning in a quieter part of the city, which provides a peaceful retreat while still offering easy access to the central business district, shopping centers and popular dining spots in the Guéliz and Medina areas.
The neighborhood is described as clean and well-kept with multiple visitors emphasizing the calm and quiet ambiance of the locale. Accessibility is also a key highlight with taxis readily available and many destinations within easy walking distance, making Hotel Palais Al Bahja a favorite among those seeking convenience combined with tranquility.
Breakfast
The breakfast experience at Hotel Palais Al Bahja has received mixed feedback from guests. While some travelers praised the breakfast as delicious, hearty and varied, others found it to be basic, limited and even disappointing. Positive remarks highlight the presence of both Moroccan and European items with some guests particularly enjoying the cakes and pastries. A few appreciated the convenient early service and the decent quality considering the budget.
However, many others felt the breakfast lacked variety and quality, describing it as weak, simple and not living up to their expectations. The buffet often ran out of choices early and some guests noted that the food was not always fresh or well-restocked. A recurring sentiment was that the breakfast was quite basic with limited options and mediocre presentation.
The overall impression suggests that while the breakfast might be satisfactory for those with modest expectations, it leaves much to be desired for guests seeking a more substantial and varied morning meal.
Dinner
Hotel Palais Al Bahja offers a dining experience that has received a mix of reviews, predominantly highlighting positive aspects. The on-site restaurant is appreciated for its delicious burgers, pizzas and local dishes like kofta and eggs. The café attached to the hotel also garners praise for its lovely food. Guests note that the restaurant's overall cuisine is very good, well presented and reasonably priced with standout items such as a well-loved tuna salad for just 4 euros.
Many reviews express satisfaction with both the service and the quality of food, often describing the restaurant as very pleasant and the staff as commendable. Room service, provided at good price points, is also a notable amenity, offering convenience for guests. Options like dining at the terrace restaurant, enjoying the snack bar’s pizzas, pastas and desserts and the presence of local and European dishes further enhance the appeal.
Despite these positives, not all reviews are glowing. Some guests found the variety limited and the overall restaurant experience lacking in terms of options and sometimes quality. Specific criticisms include the kitchen closing early, at 21:30, which impacted late diners and some meals described as only okay or not great.
Overall, while Hotel Palais Al Bahja's dining services receive praise for their tasty offerings and reasonable prices, the limited variety and early closure may not meet everyone's expectations.
Rooms
The guest reviews of Hotel Palais Al Bahja present a largely positive picture of the room conditions. Cleanliness is a standout feature frequently mentioned with rooms described as spotlessly clean, very clean and meeting guests' needs effectively. The rooms are also noted for their comfort, featuring comfortable and clean environments, crisp bed linens and well-equipped amenities such as air conditioning, TV and, in some cases, a refrigerator. Many rooms are considered cozy and practical, while larger rooms and bathrooms are appreciated for their spaciousness and functionality.
Though some complaints arise concerning the size with several rooms noted as small or cramped, their cleanliness and comfort generally seem to offset this concern. Air conditioning, multiple electrical outlets and double-glazed windows contribute to a pleasant stay, making even small spaces more livable. Guests appreciate features like balconies—some facing the street—and high ceilings in certain rooms.
While the furniture and decor are occasionally described as outdated and in need of renovation, the modern and beautiful bathrooms often receive praise. The rooms do not have safes, irons or soundproofing, but these minor issues are balanced by the positives, such as the large modern showers and charming decor throughout the hotel.
In summary, Hotel Palais Al Bahja offers clean, comfortable and well-equipped rooms with spaciousness in some and cozy practicality in others. Despite some minor drawbacks, the rooms are well-received by guests overall.
Beds
The reviews of Hotel Palais Al Bahja offer a mixed perspective on the comfort of its beds. While some guests expressed dissatisfaction, describing the beds as uncomfortable, hard and small with substandard mattresses and old sheets, there is a contrasting positive sentiment prevalent among many other reviewers. Numerous guests found the beds to be comfortable, spacious and supportive, enjoying quality mattresses and fresh, crisp pillows. Descriptions such as super comfortable, large, well-maintained and accommodating further highlight the positive experiences of several travelers. Despite some inconsistencies in bedding quality, the general consensus leans towards a satisfactory and restful sleep experience for many who stayed at the hotel.
Cleanliness
Hotel Palais Al Bahja consistently receives praise for its outstanding cleanliness. Guests frequently highlight the spotless rooms and well-maintained facilities. The bathrooms are newly renovated and kept in pristine condition. The entire hotel, from the rooms to the corridors, is meticulously clean and tidy, imparting a sense of order and comfort. Visitors often remark on the professional cleaning staff who ensure that everything, including linens and towels, remains fresh and immaculate. Despite a few minor issues such as worn-out towels and the occasional dirty dish, the overall cleanliness of the hotel is deeply impressive. The establishment seems to prioritize maintaining high hygiene standards, making it a reliable and comfortable place to stay.
Staff
The staff at Hotel Palais Al Bahja have left a positive impression on the majority of its guests. Many reviews highlight the professionalism, friendliness and attentiveness of the staff. Guests often refer to the team as polite, courteous and always willing to help. There's a common sentiment that the staff are not just friendly but also very efficient, responsive and caring. The morning reception team and breakfast staff receive particular praise for their courtesy.
A number of guests found the welcome warm and felt well-treated throughout their stay with many compliments about the consistently smiling and welcoming nature of the team. These attributes were especially noted by those who appreciated the personal touches and the readiness of staff to assist whenever needed. The professionalism across various roles, from receptionists to managers, contributes to a comfortable environment for the hotel's guests.
However, this positive experience does have some inconsistencies. Some guests mentioned encountering unfriendly or rude behavior, particularly at reception. There are remarks about an unfriendly reception and a few pointed out a lack of assertiveness or indifference from specific staff members during check-in or reservations.
Overall, while the reception experience might vary, the general consensus is that the staff at Hotel Palais Al Bahja are friendly, professional and significantly enhance the guest experience with their helpful and attentive service.
Wi-Fi
Hotel Palais Al Bahja offers varied experiences with its Wi-Fi connectivity, providing mixed reviews from guests. On a positive note, many guests reported satisfactory experiences with phrases like good Wi-Fi, stable and fast WiFi and decent wifi. It appears that the Wi-Fi on the ground, first and third floors tends to be stronger and satisfactory for basic tasks such as checking emails.
However, issues were noted with the reliability and strength of the Wi-Fi, especially on the second floor, where multiple guests found the connection weak. There were also mentions of interruptions and slowness with some guests experiencing connectivity problems severe enough to hinder their online activities.
While some guests found the Wi-Fi good enough, there were consistent calls for improvement. There were mentions of the Wi-Fi network being unreliable or not working at all on certain occasions, suggesting that while the hotel tries to provide good connectivity, it doesn't always meet guests' expectations uniformly across different floors and rooms.
3 Star
Hotel Palais Al Bahja in Marrakech has received mixed reviews regarding its three-star rating, facilities and services. While some guests appreciate the cleanliness of the hotel, noting that it is worthy of four stars or higher, others feel that the hotel does not meet the standards of a three-star property with some suggesting it deserves only two stars.
The décor is described as basic but appropriate for the price. Guests have positive comments about the cleanliness and service with some describing the service as very perfect. However, there are notable concerns: some reviewers have mentioned issues such as a lack of amenities like swimming pools, towels and functioning safe boxes. There are also complaints about unpleasant odors, the condition of carpets and towels and the quality of breakfast.
In summary, while Hotel Palais Al Bahja has its merits in terms of cleanliness and service, it falls short in several areas that affect its overall rating as a three-star hotel. Guests who prioritize cleanliness and service may find it a decent option, though others may be disappointed by the lack of facilities and attention to detail.
Business
Hotel Palais Al Bahja offers a range of amenities specifically tailored for business travelers. Essential facilities such as a business center, meeting rooms and small conference rooms equipped with free wifi create a conducive environment for professional engagements. Guests have noted the availability of practical business services like copy and print services, fax services, postal services and messenger services.
The rooms are designed with productivity in mind, featuring a work desk with electrical outlets, a lamp and a comfortable office chair. The hotel also provides free coffee and ice, a free newspaper and the convenience of both dry cleaning and ironing services.
Accessibility is a consideration with an elevator to all floors and wheelchair-accessible rooms with wide doorways ensuring ease of movement. For those needing to stay active, the hotel features a health club and a sauna.
Additional conveniences include concierge services, paid airport shuttles and hotel parking options. The combined features at Hotel Palais Al Bahja make it a practical and convenient choice for business stays.
Accessible
Hotel Palais Al Bahja offers a high level of accessibility for guests with disabilities, featuring rooms that are easy to access and fitted with accessible amenities. Located conveniently near the train station and the airport, the hotel is in a safe area and ensures ease of travel for guests. The entire building, including rooms with wide doorways, wide hallways and ground floor options, is designed to be wheelchair accessible. Guests can benefit from features such as roll-in showers, Braille signs and elevators that reach all floors. Accessible and disabled parking is available, complete with wide ramps for smooth entry, making it easy to access by car.
FAQ
No, Hotel Palais Al Bahja doesn't have any pool.
Yes, a spa is available at Hotel Palais Al Bahja.
No, Hotel Palais Al Bahja doesn't allow dogs.
Yes, parking facilities are available at Hotel Palais Al Bahja.
