Alex Hotel & Spa
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Summary of reviewsAlex Hotel & Spa in Marseille receives predominantly positive reviews, especially for its unbeatable location, cleanliness and friendly staff. Located directly opposite the Saint-Charles train station, the hotel provides easy access to transportation, making it convenient for guests to explore the city. This central yet peaceful location is ideal for tourists and those on short visits.
The hotel's breakfast is well-received, described as varied and abundant with a wide selection of hot and cold options. Guests enjoy the serene and comfortable dining spaces, commending the high-quality ingredients and fresh offerings. The helpfulness and friendliness of the staff further enhance the breakfast experience.
Guests also appreciate the modern and stylish decor of the rooms, noting the exceptional cleanliness and comfort provided by the well-maintained facilities. Though some rooms are small, clever use of space and functional arrangements offset this concern for many visitors. Beds are highlighted for their comfort, contributing to a restful stay.
The staff at Alex Hotel & Spa are frequently praised for their exceptional attentiveness and professionalism. Many guests noted the warm welcomes and personalized service, which greatly contributed to a pleasant stay.
While the free WiFi is generally reliable and well-received, there are occasional reports of connectivity issues. The spa is a notable amenity, offering a relaxing and well-decorated space, although some guests find the additional fees and limited access somewhat disappointing. The gym, while convenient, has mixed reviews regarding its size and availability.
For families, the hotel provides comfortable and suitable accommodations with features like family parking and child-friendly amenities. However, navigating the hotel's stairs can be challenging with strollers.
Overall, Alex Hotel & Spa is a commendable choice for travelers seeking a comfortable, clean and centrally located hotel in Marseille. Its high standards of service, pleasant ambiance and well-maintained facilities make it a valued option for a comfortable stay.
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The hotel's breakfast is well-received, described as varied and abundant with a wide selection of hot and cold options. Guests enjoy the serene and comfortable dining spaces, commending the high-quality ingredients and fresh offerings. The helpfulness and friendliness of the staff further enhance the breakfast experience.
Guests also appreciate the modern and stylish decor of the rooms, noting the exceptional cleanliness and comfort provided by the well-maintained facilities. Though some rooms are small, clever use of space and functional arrangements offset this concern for many visitors. Beds are highlighted for their comfort, contributing to a restful stay.
The staff at Alex Hotel & Spa are frequently praised for their exceptional attentiveness and professionalism. Many guests noted the warm welcomes and personalized service, which greatly contributed to a pleasant stay.
While the free WiFi is generally reliable and well-received, there are occasional reports of connectivity issues. The spa is a notable amenity, offering a relaxing and well-decorated space, although some guests find the additional fees and limited access somewhat disappointing. The gym, while convenient, has mixed reviews regarding its size and availability.
For families, the hotel provides comfortable and suitable accommodations with features like family parking and child-friendly amenities. However, navigating the hotel's stairs can be challenging with strollers.
Overall, Alex Hotel & Spa is a commendable choice for travelers seeking a comfortable, clean and centrally located hotel in Marseille. Its high standards of service, pleasant ambiance and well-maintained facilities make it a valued option for a comfortable stay.
Hotel for Honeymoon
Located in Marseille, this hotel offers spa facilities and comfortable accommodations, providing a relaxing environment for couples. Its convenient location allows easy access to local attractions.
Hotel with Spa
This hotel offers a courtyard, a bar, and entertainment activities. The spa includes a sauna, steam room, deep-tissue massages, and Swedish massages. It is located near the historic Canebiere Street.
Dog Friendly Hotel
This hotel is known for its spa facilities and comfortable accommodations. Dogs are welcome for no additional fee, making it a great choice for pet owners.
Hotel with Gym
The hotel features a gym that, when fully functional, offers a good workout experience. It includes a variety of cardio equipment.
3-Star Hotel
This boutique hotel features a terrace and is a 15-minute walk from Marseille's old port and 200 meters from Saint-Charles Metro Station, providing both relaxation and convenience for exploring the city.
Family Friendly Hotel
Business Hotel
Accessible Hotel
Guest Reviews
Alex Hotel & Spa boasts an unbeatable location in Marseille, particularly for those relying on public transportation. Situated directly opposite the Saint-Charles train station, this hotel offers immediate access to trains, buses and the metro. The convenience extends beyond transportation with the historic Old Port and main city attractions being within easy walking distance. Guests highly appreciate the ease of commuting, whether arriving or departing the city or planning day trips. The location combines centrality and accessibility, ensuring that travelers can easily navigate Marseille's vibrant streets and cultural sites. Despite its proximity to a busy transport hub, the hotel maintains a peaceful environment, giving guests a quiet retreat after a day of exploration.
However, the surrounding neighborhood has mixed reviews with some visitors noting issues related to cleanliness and safety, emphasizing that the area feels urban and bustling. Still, the strategic placement of the hotel makes it a prime choice for travelers looking for practicality and seamless access to the city's transport network. Overall, Alex Hotel & Spa’s location is praised for its exceptional convenience and centrality, making it a favored stopover for both short visits and extended stays in Marseille.
Alex Hotel & Spa offers a breakfast experience that has garnered predominantly positive feedback from guests. The spread is described as varied and abundant, featuring a wide range of hot and cold options, including continental breakfast classics like croissants, toast, eggs and fresh fruit salads. The offerings also include quality coffee, diverse cheeses, meats, jams and pastries, ensuring a hearty start to the day.
Many guests appreciated the beautiful and comfortable breakfast spaces, such as the charming backyard and terrace, which add to a pleasant dining experience. The breakfast area is often praised for being calm, quiet and well-maintained, providing a serene atmosphere to enjoy the morning meal.
The breakfast is also noted for its fresh and high-quality ingredients with specific mention of delicious homemade items and replenished choices until the end of service. A few guests mentioned the availability of gluten-free options, although not always meeting expectations. Despite minor criticisms about some aspects like the cost and the repetitive selection, the overall consensus indicates that the breakfast is of good value for money.
In terms of service, the friendly staff and top-notch service have left a positive impression on many guests, contributing to their enjoyable breakfast experience. While there are a few mentions of the breakfast being basic or limited, the majority of guests found it to be more than sufficient, varied and flavorful, making it a highlight of their stay.
Guests felt mixed about the dining options at 'Alex Hotel & Spa.' Many appreciated the hotel’s tasteful and cozy terraced restaurant and bar and commended the front desk staff for their helpful local restaurant suggestions, especially for late-night bites. However, some found the absence of an on-site dining facility or room service a drawback, noting there were not many dining options nearby. The hotel could potentially benefit from offering lunch or dinner services to enhance guests' experience.
The rooms at Alex Hotel & Spa present a generally positive experience for guests. Many reviews highlight the stylish, modern decor and nice furnishings, creating a pleasant aesthetic. Cleanliness is frequently praised with several mentions of freshly renovated, well-maintained and very clean rooms. Comfortable bedding and quiet atmospheres contribute to a restful stay and some rooms offer spacious layouts and large bathrooms, which are appreciated by guests.
However, the size of the rooms often reflects mixed opinions. While some rooms, including suites and those with terraces, are described as spacious and comfortable, many reviews note that other rooms are quite small with some barely offering enough space. Despite the compact nature, the clever and functional room arrangements and practical use of space help mitigate these concerns for short stays.
Additional positive points include the well-equipped amenities, functional decor and in some cases, charming balconies and terraces, offering scenic views or a cozy outdoor space. Nevertheless, there are occasional mentions of issues such as street noise, dark rooms and minor maintenance needs.
On balance, while compact size is a recurrent theme, the cleanliness, modern style and comfort make Alex Hotel & Spa a worthy option, especially for short visits or single travelers.
Alex Hotel & Spa has made a notable impression with its guests due to the comfort and quality of its beds. Numerous guests have praised the beds for being extremely comfortable, contributing to a restful night's sleep. The bedding and mattresses are consistently highlighted for their high quality with phrases like "perfect comfort of the beds" and "good quality bedding" frequently mentioned. Cleanliness also stands out, as many guests noted the clean and spotless condition of the rooms, beds and bathrooms, ensuring a pleasant stay. The rooms are described as not only clean but also comfortable and quiet, making it ideal for those seeking a peaceful retreat. The spacious rooms, often equipped with large beds, add to the overall satisfaction. Essentially, Alex Hotel & Spa excels in providing a comfortable and clean environment, supported by positive reviews emphasizing the comfort of the beds and the cleanliness of the facilities.
Alex Hotel & Spa consistently impresses visitors with its high standards of cleanliness. Guests frequently highlight the spotless rooms and well-maintained interiors. Many reviews commend the daily cleaning services and the dedication of the housekeeping staff, noting the immaculate condition of both private and common areas. The hotel's rooms are described as very clean, fresh and comfortable, often recently renovated, adding to the overall positive experience. Despite a few minor mentions of bathroom odors and isolated issues, the overarching sentiment is that the hotel is clean, quiet and inviting. The well-appointed and hygienic facilities, coupled with tasteful decor and a convenient location, make it a commendable choice for travelers seeking a pristine and pleasant environment.
Guests frequently praised the staff at Alex Hotel & Spa for their exceptional friendliness and professionalism. Reviews highlighted the staff's attentiveness, helpfulness and consistent kindness. Many guests noted the personalized and warm welcome they received, especially at the reception. Particular commendation was given to certain staff members for their remarkable support and going above and beyond to assist guests. The friendliness and accommodating nature of the staff stood out, making visitors feel genuinely cared for during their stay. Despite a few mentions of less favorable experiences, the overwhelming consensus is that the staff are a significant asset to the hotel, contributing to a pleasant and memorable stay.
Alex Hotel & Spa presents a varied performance when it comes to WiFi connectivity with a clear majority of positive experiences. Many guests appreciated the complimentary WiFi service, highlighting its good speed, solid connectivity and reliable performance. It's particularly noted for having excellent coverage and reception, making it an asset for those who need consistent internet access.
Several reviews celebrated the high-speed WiFi available throughout the hotel premises, including in the rooms and common areas. Descriptions like "fast internet," "good connectivity and speed," and "excellent coverage speed" were frequent, indicating that for the most part, the WiFi meets guests' expectations. The central location of the hotel, close to a primary train station, further ensures solid connectivity.
However, there are a few outliers concerning the WiFi experience. Some guests encountered intermittent connectivity and even complete lack of access at times. Specific issues such as the WiFi being unstable, weak or not secure have been mentioned. A few reviews also pointed out the inconvenience of having to re-enter the WiFi password multiple times or the WiFi function being impacted by technical issues or incorrect configuration.
The overall sentiment remains optimistic with a majority finding the Alex Hotel & Spa's WiFi service satisfactory, although room for improvement exists to ensure a consistently reliable internet experience for all visitors.
The reviews for the spa at Alex Hotel & Spa highlight several positive aspects with a few critiques. Guests frequently describe the spa as amazing, great and delightful, appreciating its very nicely decorated and extensive space. The ambiance, cleanliness and well-maintained facilities, including the sauna, sensory shower and relaxation rooms, contribute to a peaceful and pleasant experience. Many found it to be a significant contributor to their relaxation during their stay.
Despite its charm, the spa is not without its drawbacks. Some guests mentioned that the water could be warmer and noted that the access required an additional fee, ranging from 30€ to 35€ per person, which many found to be expensive or overpriced. The spa is also limited to six people at a time and not always included in the booking price, necessitating advance booking. There were occasional complaints about the spa being under construction and certain facilities like the sauna and hammam being closed, which was disappointing to some visitors.
Nevertheless, the overall sentiment is that the spa with its beautiful and well-designed areas, was worth the extra cost for those seeking a relaxing experience during their hotel stay.
Alex Hotel & Spa has garnered mixed reviews regarding its gym facilities. Many guests appreciated the presence of a gym and spa, highlighting the convenience of having these amenities on-site. Some guests found the gym to be well-equipped and described it as good, making it a suitable option for maintaining fitness routines during their stay. However, several reviews pointed out that the gym was very small and often referred to it as tiny but functional.
Despite these positive notes, numerous guests expressed disappointment about the gym's availability and condition. Instances of the gym being closed for renovations, inaccessible due to COVID-19 restrictions or lacking working equipment were frequently mentioned. These issues indicate that while the gym may meet some guests' needs when operational, it occasionally falls short due to limited space, ongoing updates and temporary closures.
Overall, the gym at Alex Hotel & Spa is seen as a valuable asset when fully functional but has room for improvement in terms of consistent availability and equipment maintenance.
Alex Hotel & Spa in Marseille is highly regarded as an excellent choice for family stays. The accommodation is deemed suitable for families and provides comfort for those traveling with children. Many reviews highlight the hotel as ideal for 3-person stays and note its dedicated family parking, which adds convenience for traveling families.
The rooms are described as being family-friendly with features that ensure comfort for both parents and children, such as separable spaces with sliding doors. One reviewer mentioned that the suite offers ample space, ideal for setting up a baby cot. Additionally, the setup ensures that babies and young children are not disturbed by lights.
Guests have appreciated the on-site playground, which is beneficial for families with children. The breakfast service is also praised for catering well to families, adding to the overall positive experience.
While the many stairs in the hotel pose a challenge for families with strollers and kids are not allowed to use the spa, these minor drawbacks do not overshadow the comfort and family-friendly nature of the hotel. Overall, Alex Hotel & Spa stands out as a convenient and accommodating choice for families visiting Marseille.
Alex Hotel & Spa presents itself as a comfortable and good value accommodation that generally matches its three-star rating. Some guests felt it provided services that exceeded its star level, indicating that it might even deserve a four-star status for its service and cleanliness. Many praised the hotel for being good value for the price with comments pointing out the great price and good breakfast offerings.
However, some reviews highlighted areas where the hotel falls short. Issues such as inadequate cleanliness in certain bathroom areas, a lack of shelves for toiletries and a generally rundown appearance were noted. The maintenance of the hotel, including problems with the shower curtain and overall wear and tear, were areas of concern for guests.
Although some found their stay disappointing compared to the reviews, others appreciated the comfortable rooms and overall good value for money, making it a viable option for budget-conscious travelers looking for decent three-star accommodation.
Alex Hotel & Spa proves to be a strong choice for business travelers, offering a range of features tailored specifically for those on work-related trips. The hotel provides functional rooms that support productivity and comfort, making it ideal for business stays. The presence of essential business services and a well-maintained conference room adds to its appeal, while the business corner with complimentary internet access is a valuable asset for staying connected. The meeting rooms are well-equipped and good for hosting conferences, ensuring that guests have everything they need for professional gatherings. Despite a couple of mentions about a lack of a dedicated business center and business facilities not being fully accessible during some stays, the overall efficiency and strategic focus of the hotel make it a preferred choice for business travel. The convenient location further enhances its suitability for hassle-free business trips and overnight stays, cementing its reputation as a dependable option for business-focused visits.
The 'Alex Hotel & Spa' in the city center offers accessible facilities and functional accessibility, featuring secure elevators and rooms reachable by elevator. The hotel's prime location, just a 2-minute walk from the station, ensures easy walking distance to key areas and access to rental cars. Despite some inconveniences for certain locations and challenges requiring reception assistance, the accessibility of the restaurant and overall ease of access make it a convenient stopover. However, improvements could be made in controlling AC/heating and providing clear instructions during emergencies.
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Location
However, the surrounding neighborhood has mixed reviews with some visitors noting issues related to cleanliness and safety, emphasizing that the area feels urban and bustling. Still, the strategic placement of the hotel makes it a prime choice for travelers looking for practicality and seamless access to the city's transport network. Overall, Alex Hotel & Spa’s location is praised for its exceptional convenience and centrality, making it a favored stopover for both short visits and extended stays in Marseille.
Breakfast
Many guests appreciated the beautiful and comfortable breakfast spaces, such as the charming backyard and terrace, which add to a pleasant dining experience. The breakfast area is often praised for being calm, quiet and well-maintained, providing a serene atmosphere to enjoy the morning meal.
The breakfast is also noted for its fresh and high-quality ingredients with specific mention of delicious homemade items and replenished choices until the end of service. A few guests mentioned the availability of gluten-free options, although not always meeting expectations. Despite minor criticisms about some aspects like the cost and the repetitive selection, the overall consensus indicates that the breakfast is of good value for money.
In terms of service, the friendly staff and top-notch service have left a positive impression on many guests, contributing to their enjoyable breakfast experience. While there are a few mentions of the breakfast being basic or limited, the majority of guests found it to be more than sufficient, varied and flavorful, making it a highlight of their stay.
Dinner
Rooms
However, the size of the rooms often reflects mixed opinions. While some rooms, including suites and those with terraces, are described as spacious and comfortable, many reviews note that other rooms are quite small with some barely offering enough space. Despite the compact nature, the clever and functional room arrangements and practical use of space help mitigate these concerns for short stays.
Additional positive points include the well-equipped amenities, functional decor and in some cases, charming balconies and terraces, offering scenic views or a cozy outdoor space. Nevertheless, there are occasional mentions of issues such as street noise, dark rooms and minor maintenance needs.
On balance, while compact size is a recurrent theme, the cleanliness, modern style and comfort make Alex Hotel & Spa a worthy option, especially for short visits or single travelers.
Beds
Cleanliness
Staff
Wi-Fi
Several reviews celebrated the high-speed WiFi available throughout the hotel premises, including in the rooms and common areas. Descriptions like "fast internet," "good connectivity and speed," and "excellent coverage speed" were frequent, indicating that for the most part, the WiFi meets guests' expectations. The central location of the hotel, close to a primary train station, further ensures solid connectivity.
However, there are a few outliers concerning the WiFi experience. Some guests encountered intermittent connectivity and even complete lack of access at times. Specific issues such as the WiFi being unstable, weak or not secure have been mentioned. A few reviews also pointed out the inconvenience of having to re-enter the WiFi password multiple times or the WiFi function being impacted by technical issues or incorrect configuration.
The overall sentiment remains optimistic with a majority finding the Alex Hotel & Spa's WiFi service satisfactory, although room for improvement exists to ensure a consistently reliable internet experience for all visitors.
Spa
Despite its charm, the spa is not without its drawbacks. Some guests mentioned that the water could be warmer and noted that the access required an additional fee, ranging from 30€ to 35€ per person, which many found to be expensive or overpriced. The spa is also limited to six people at a time and not always included in the booking price, necessitating advance booking. There were occasional complaints about the spa being under construction and certain facilities like the sauna and hammam being closed, which was disappointing to some visitors.
Nevertheless, the overall sentiment is that the spa with its beautiful and well-designed areas, was worth the extra cost for those seeking a relaxing experience during their hotel stay.
Gym
Despite these positive notes, numerous guests expressed disappointment about the gym's availability and condition. Instances of the gym being closed for renovations, inaccessible due to COVID-19 restrictions or lacking working equipment were frequently mentioned. These issues indicate that while the gym may meet some guests' needs when operational, it occasionally falls short due to limited space, ongoing updates and temporary closures.
Overall, the gym at Alex Hotel & Spa is seen as a valuable asset when fully functional but has room for improvement in terms of consistent availability and equipment maintenance.
Family
The rooms are described as being family-friendly with features that ensure comfort for both parents and children, such as separable spaces with sliding doors. One reviewer mentioned that the suite offers ample space, ideal for setting up a baby cot. Additionally, the setup ensures that babies and young children are not disturbed by lights.
Guests have appreciated the on-site playground, which is beneficial for families with children. The breakfast service is also praised for catering well to families, adding to the overall positive experience.
While the many stairs in the hotel pose a challenge for families with strollers and kids are not allowed to use the spa, these minor drawbacks do not overshadow the comfort and family-friendly nature of the hotel. Overall, Alex Hotel & Spa stands out as a convenient and accommodating choice for families visiting Marseille.
3 Star
However, some reviews highlighted areas where the hotel falls short. Issues such as inadequate cleanliness in certain bathroom areas, a lack of shelves for toiletries and a generally rundown appearance were noted. The maintenance of the hotel, including problems with the shower curtain and overall wear and tear, were areas of concern for guests.
Although some found their stay disappointing compared to the reviews, others appreciated the comfortable rooms and overall good value for money, making it a viable option for budget-conscious travelers looking for decent three-star accommodation.
Business
Accessible
No, Alex Hotel & Spa doesn't have any pool.
Yes, a spa is available at Alex Hotel & Spa.
Yes, Alex Hotel & Spa welcomes dogs.
No, parking facilities aren't available at Alex Hotel & Spa.
Yes, Alex Hotel & Spa has a gym.
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