Al Hidayah Towers Hotel
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Summary of reviewsAl Hidayah Towers Hotel in Al-Aziziya is generally well-regarded for offering a serene stay at a great value, particularly appreciated by families and budget travelers. The hotel is situated in a quiet and lively neighborhood with convenient access to nearby grocery stores, pharmacies and Pakistani restaurants. While the distance to Masjid al-Haram is significant, averaging 20-30 minutes by the hotel's frequent and 24/7 shuttle service, its peaceful location and ample local amenities compensate for this drawback.
The rooms at the hotel receive consistent praise for their spaciousness and cleanliness with daily housekeeping ensuring a tidy and comfortable environment. Guests commend the staff, particularly individuals like Ahmed Sujon and Osman, for their friendly and responsive service. The check-in and check-out processes are smooth and the staff is noted for their warmth, professionalism and dedication to guest satisfaction.
However, the hotel's breakfast offerings fall short with no dedicated breakfast facility and limited morning meal options, causing some guests to venture out for breakfast. In contrast, the dinner experience is positively reviewed, centering around a Pakistani restaurant offering delicious Asian dishes. Despite occasional complaints about food smells and service issues, the availability of nearby restaurants adds to the overall dining convenience.
Cleanliness is a prominent positive aspect with most guests reporting well-kept rooms and bathrooms. Although there are occasional issues with maintenance and some areas needing more thorough cleaning, the overall hygiene standards are commendable. The free Wi-Fi service garners mixed reviews with some guests experiencing strong, reliable connections, while others face inconsistent connectivity, particularly on higher floors and during adverse weather conditions.
Parking is another strong point with ample, secure underground and surrounding parking spaces available for free. Some guests noted minor inconveniences like slow lifts from the parking area, but overall, the facilities are ample and beneficial for those traveling by car.
For families, the hotel offers a comfortable and quiet environment, though the considerable distance to Haram can pose logistical challenges for attending prayers with children. The provision of essentials like fridges, kettles and additional beds upon request add to the convenience. Bedding comfort is mixed with some guests finding the mattresses too hard or noisy and issues with bed cleanliness and quality are frequently mentioned.
Overall, Al Hidayah Towers Hotel is a solid choice for travelers seeking a budget-friendly, quiet and comfortable stay with easy access to local amenities and polite, attentive staff. Despite some areas needing improvement, the hotel provides a generally positive experience, especially for families and those with personal transportation.
Categories
The rooms at the hotel receive consistent praise for their spaciousness and cleanliness with daily housekeeping ensuring a tidy and comfortable environment. Guests commend the staff, particularly individuals like Ahmed Sujon and Osman, for their friendly and responsive service. The check-in and check-out processes are smooth and the staff is noted for their warmth, professionalism and dedication to guest satisfaction.
However, the hotel's breakfast offerings fall short with no dedicated breakfast facility and limited morning meal options, causing some guests to venture out for breakfast. In contrast, the dinner experience is positively reviewed, centering around a Pakistani restaurant offering delicious Asian dishes. Despite occasional complaints about food smells and service issues, the availability of nearby restaurants adds to the overall dining convenience.
Cleanliness is a prominent positive aspect with most guests reporting well-kept rooms and bathrooms. Although there are occasional issues with maintenance and some areas needing more thorough cleaning, the overall hygiene standards are commendable. The free Wi-Fi service garners mixed reviews with some guests experiencing strong, reliable connections, while others face inconsistent connectivity, particularly on higher floors and during adverse weather conditions.
Parking is another strong point with ample, secure underground and surrounding parking spaces available for free. Some guests noted minor inconveniences like slow lifts from the parking area, but overall, the facilities are ample and beneficial for those traveling by car.
For families, the hotel offers a comfortable and quiet environment, though the considerable distance to Haram can pose logistical challenges for attending prayers with children. The provision of essentials like fridges, kettles and additional beds upon request add to the convenience. Bedding comfort is mixed with some guests finding the mattresses too hard or noisy and issues with bed cleanliness and quality are frequently mentioned.
Overall, Al Hidayah Towers Hotel is a solid choice for travelers seeking a budget-friendly, quiet and comfortable stay with easy access to local amenities and polite, attentive staff. Despite some areas needing improvement, the hotel provides a generally positive experience, especially for families and those with personal transportation.
Hotel with Free Wi-Fi
This hotel offers a mixed experience for Wi-Fi connectivity. Many guests have praised the Wi-Fi, describing it as very good and fast, especially in rooms overlooking the street and throughout the property during certain times.
Cheap Hotel
This hotel is known for providing affordable accommodations and decent service. It offers essential amenities for a comfortable stay, making it a viable option for budget travelers.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Parking
Accessible Hotel
Small Hotel
About Al Hidayah Towers Hotel
License: 10007004
Guest Reviews
Location
However, the primary drawback mentioned is its considerable distance from the Masjid al-Haram with some guests noting it takes around 20-30 minutes by the hotel’s shuttle bus to reach the holy mosque. The shuttle service is frequent, available 24/7 and provides a practical solution for accessing the Haram, though some guests found the bus drops them quite a walk away from the mosque itself. Additionally, during peak times or for specific prayer timings, the journey to Haram can be significantly longer, sometimes up to an hour.
Despite this distance, the hotel’s peaceful location and proximity to various services make it a convenient stay for families and budget travelers. Visitors appreciate the lively neighborhood that offers everything from restaurants to a market and the overall cleanliness and service at the hotel. It’s a solid choice for those planning to stay a bit further from the crowds and prefer a quieter environment while still having reliable transport options to Haram.
Breakfast
The breakfast spread provided has been described as limited and the sitting arrangement, despite ample space, has been noted as insufficient. The absence of a buffet breakfast is particularly highlighted, as many guests look forward to such an amenity during their stay. The constraints in terms of available services and infrastructure, such as the lack of soundproofing and proper shuttle services to the holy sites, also affect the overall breakfast experience. Consequently, many guests had to venture out for their morning meals, describing it as an inconvenience due to the distance to nearby restaurants and crowding issues.
On a brighter note, the rooms are well-maintained with daily provisions like a kettle, tea, coffee and water, which somewhat compensates for the absence of a breakfast service. Despite these amenities, visitors generally recommend adding a breakfast facility to better cater to guests' needs and enhance the overall stay experience at Al Hidayah Towers Hotel.
Dinner
Rooms
Guests appreciate the comfortable beds and the overall cleanliness of the washrooms, though a few mentioned narrow or small bathrooms and occasional maintenance issues, such as clogged sinks or water leakage from showers. Despite some older furniture and carpets requiring attention, including occasional bad smells and visible stains, the room facilities are generally well-regarded. These facilities include essentials like fridges, kettles, hair dryers, irons and ironing boards.
The lighting in the rooms appears to be a recurring point of dissatisfaction with several guests noting that it is too low. Another common concern is the lack of sound isolation between rooms, leading to issues with noise.
Additionally, the hotel's location is praised for being quiet and offering value for money. The check-in and check-out process is described as smooth with staff cooperation and friendliness contributing to a positive experience. Though there were occasional problems with room key cards not working properly, overall, the hotel offers a good blend of comfort, cleanliness, spaciousness and supportive service, making it a solid choice for travelers.
Beds
Cleanliness
However, there were some mixed experiences regarding specific areas such as carpets in the rooms and hallways, which were frequently mentioned as needing more thorough cleaning. A few guests encountered issues with cleanliness in some rooms, including dirty carpets and occasional bad odors, particularly in the basement parking area and corridors. Some reviews also highlighted maintenance concerns, such as plumbing and sound insulation.
Despite these occasional setbacks, the overall sentiment leans towards a positive experience with cleanliness levels often described as excellent. The hotel has been consistently recognized for its clean and spacious rooms, clean bathrooms and high standards of hygiene maintained by the staff. It's clear that while there are areas for improvement, 'Al Hidayah Towers Hotel' manages to offer a generally clean and comfortable environment for its guests.
Staff
Many reviews applaud the enthusiasm and kindness of all employees, describing them as cooperative, polite and courteous. The bellboys, trolley guys and room service providers like Marwan and Ahmed also receive specific recognition for their helpfulness and dedication to guest satisfaction. The hotel's management, including Mr. Jehad, is noted for maintaining elevated service standards and ensuring that guests feel welcomed and well-cared for.
The overall impression is that the hotel staff go above and beyond to accommodate guests' needs, contributing to an excellent hospitality experience. Whether through quick check-ins, maintaining cleanliness or providing essential information and assistance, the team at Al Hidayah Towers Hotel consistently earns high marks from its visitors, making it a standout choice for travelers.
Wi-Fi
However, several reviews pointed out significant issues, particularly within the rooms. Guests frequently mentioned weak signals, unreliable and unstable connectivity and recurring technical problems requiring support assistance. Specific complaints included non-existent or poor internet service on higher floors, including the 16th floor and above. Some guests also reported the Wi-Fi being affected by weather conditions, becoming unreliable during heavy rain.
Overall, while many have had positive experiences with the Wi-Fi at Al Hidayah Towers Hotel, others have faced notable challenges, indicating that the quality of the internet service can be quite variable depending on the location within the hotel and external factors.
Parking
Notably, the parking facilities receive praise for being extensive with ample slots ensuring minimal congestion. The large underground garage is capable of accommodating a substantial number of cars, which is beneficial for guests. However, some reviews do point out minor inconveniences, such as a slow lift service from the parking lot to the reception and an unpleasant smell in the basement parking area. Additionally, the parking design could use some improvement and there have been occasional complaints about limited parking spaces during peak times.
Despite these concerns, the overall sentiment towards the parking facilities remains positive. The hotel's free bus service to the Haram mosque is also highlighted as a convenient option, further enhancing the accessibility for guests. In summary, Al Hidayah Towers Hotel provides extensive and generally well-received parking options, contributing to a comfortable stay for those with vehicles.
Family
Although the location is noted for its tranquility, some guests pointed out minor downsides like the inability to attend every prayer at Haram due to logistical challenges with children. Additionally, a safety concern was mentioned regarding the wide-opening windows which could be a risk for small children.
However, overall, the positive sentiments prevail with families appreciating the comfort, cleanliness and general atmosphere conducive to relaxation. The hotel's proximity to the Haram via always-available bus services is another notable convenience. Many guests expressed their intent to return, citing their wonderful family experiences at Al Hidayah Towers Hotel.
Accessible
Notably, the hotel provides an extensive shuttle bus service to and from the Haram, available around the clock. Buses depart every ten minutes, ensuring minimal waiting times. This frequent bus service is highly appreciated, although some guests mentioned occasional congestion near the Holy Mosque. Multiple elevators and an accessible reception area add to the ease of movement within the hotel. The staff’s proficiency in English and their willingness to assist further contribute to a seamless stay.
While some reviews pointed out the need for improved maintenance and increased shuttle frequency, the overall sentiment favors the hotel's accessible and convenient location. Access to a variety of dining options, including specific cuisines like Pakistani food and safe, secure parking round out the positive aspects of staying at Al Hidayah Towers Hotel.
No, Al Hidayah Towers Hotel doesn't have any pool.
No, a spa isn't available at Al Hidayah Towers Hotel.
No, Al Hidayah Towers Hotel doesn't allow dogs.
Yes, parking facilities are available at Al Hidayah Towers Hotel.
No, Al Hidayah Towers Hotel doesn't have a gym.
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