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Makarem Al Bait Al Azizia Hotel

Mecca , Masjid Al Haram Road, Azezyah (Show on Map)

6.8

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1 room2 guests 1 room, 2 guests

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Summary of reviewsMakarem Al Bait Al Azizia Hotel provides a generally positive experience for its guests, particularly notable for its strategic location and convenient amenities. Its proximity to supermarkets, shops and the Holy Mosque (Masjid Al Haram) complements its tranquil surroundings, offering excellent value for cleanliness and comfort. A significant highlight is the transportation service, featuring a bus station right in front of the hotel with frequent and free shuttle services to the Haram, making it an attractive choice for pilgrims.

While the breakfast service received mixed reviews due to occasional unavailability and lack of variety, the hotel makes concerted efforts to provide sufficient meal arrangements during specific times, especially during Ramadan. The dinner service also sees varied feedback with some guests noting the restaurant’s closure, requiring them to look for alternative dining options.

Reviews for the hotel rooms indicate a mix of spaciousness, cleanliness and comfort, making them suitable for families. However, inconsistencies in room maintenance and cleanliness are reported with issues like dust, dirt and non-functioning appliances needing attention. Similarly, the cleanliness of the common areas is praised, but lapses in room cleaning routines and housekeeping services reveal a need for improvement.

The staff generally receive commendations for their professional demeanor and helpful attitudes, notably the receptionists who are frequently mentioned for their outstanding service. However, there are instances of slow service and unresponsiveness, suggesting a need for better training and consistency.

Wi-Fi connectivity, particularly in the rooms, poses a problem for many guests, despite satisfactory service in the lobby. The internet experience is often compromised when the hotel is fully booked, indicating a need for infrastructural improvements.

For families, the hotel’s spacious rooms and cooperative staff make for a comfortable stay with a free shuttle service to Masjid al-Haram adding to the convenience. However, logistical issues such as room allocations and noise disturbances are drawbacks. Bedding options are diverse and generally comfortable, but the condition and cleanliness of the linens need attention.

Although the hotel’s facilities and services fall short of typical four-star standards with outdated furniture and basic service gaps, the accessible location, cooperative staff and multiple elevators enhance the overall appeal. Makarem Al Bait Al Azizia Hotel offers a substantial stay experience, yet there are areas that need significant improvement to consistently meet guest expectations.
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Categories

4-Star Hotel

The hotel is appreciated for its quality service and strategic location.

Family Friendly Hotel

Business Hotel

Cheap Hotel

Accessible Hotel

Room Types

Standard Triple Room This modern, air-conditioned room offers a flat-screen TV, a desk and a minibar. It has a small seating area with two arm chairs. A shower is fitted in the bathroom.

Junior Suite Suites have a spacious, separate living room with a sofa and a flat-screen TV. A shower is fitted in the bathroom.

Standard Twin Room This modern, air-conditioned room offers a flat-screen TV, a desk and a minibar. It has a small seating area with two arm chairs. A shower is fitted in the bathroom.

Standard Quadruple Room Providing free toiletries, this single room includes a private bathroom with a bath, a shower and a bidet. The single room features tiled floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a private entrance, as well as a minibar. The unit offers 4 beds.

About Makarem Al Bait Al Azizia Hotel

License: 10001301

Guest Reviews

6.8

Rated

Location

Makarem Al Bait Al Azizia Hotel enjoys a convenient location with several positive features. It is situated close to key services, supermarkets, shops and is relatively near the Holy Mosque (Masjid Al Haram). Guests appreciate the proximity to the Grand Mosque and find the location tranquil and calm, away from the crowded areas. The hotel offers excellent value for money with cleanliness and comfort as standout attributes.

Transportation to the Haram is a major highlight with a bus station right in front of the hotel providing frequent and free shuttle services to the Haram every hour. This convenience is especially noted by guests, making the hotel a suitable choice for pilgrims. There are also nearby Makkah bus stations and a masjid close to the hotel for added convenience.

However, some guests felt that the hotel is a bit far from Masjid Al Haram, requiring a bus or a longer walk. The location of the bus stops sometimes changes, adding some difficulty. Despite these challenges, the availability of public transportation remains a significant positive aspect for many. Overall, Makarem Al Bait Al Azizia Hotel provides a pleasant stay with good transport links to the Haram and nearby amenities.

Breakfast

Makarem Al Bait Al Azizia Hotel's breakfast service has received mixed reviews from guests. Some visitors noted there was a buffet breakfast available for Ifthar that was enjoyed, although feedback pointed out a lack of variety in the options offered. However, many reviews indicated significant issues with breakfast availability. Guests frequently mentioned that the hotel did not provide breakfast despite it being included in their reservation or advertised. Complaints also included the closure of the hotel restaurant during breakfast hours, leaving guests without dining options. Additionally, there were concerns about the maintenance of cleanliness, as dishes remained uncleared in rooms throughout some guests' stays. Overall, while some guests experienced satisfactory meal options, the consistency and availability of the breakfast service at the hotel need improvement.

Dinner

Makarem Al Bait Al Azizia Hotel has received mixed feedback regarding its dinner offerings. While the hotel does have a restaurant, guests have noted that it was not operational during their stay, particularly during Ramadan. This came as a surprise to some, who expected iftar and suhoor to be available based on prior information. Despite this, a suhoor meal was provided. The closure of the hotel's restaurant means that guests may need to seek dining options outside, which may be somewhat distant from the hotel. Overall, while onsite dining services may not always be available, alternative meal arrangements are offered during specific times such as Ramadan.

Rooms

Reviews for Makarem Al Bait Al Azizia Hotel's rooms reveal a mix of feedback. Many guests appreciated the spaciousness of the rooms, describing them as clean and comfortable with ample space for families. Additionally, some mentioned enjoying the tranquility and positive aspects like comfortable bedding and a good view from the room.

However, there were numerous complaints regarding cleanliness with several reviewers describing the rooms as dirty, dusty and sometimes even moldy. Issues with non-functioning appliances, lack of basic amenities such as towels and cups and problems with the bathroom facilities were also highlighted. Guests frequently noted that room service was poor or unresponsive and some experienced difficulties with room readiness and maintenance.

The hotel seems to struggle with consistency in service delivery and room upkeep. Despite the spacious and comfortable nature of the rooms praised by some, the general consensus indicates that the hotel needs to address significant issues around cleanliness, maintenance and customer service to meet the standards expected by its guests.

Beds

The bedding experience at Makarem Al Bait Al Azizia Hotel has drawn mixed reviews from guests. Many appreciated the variety of bed styles available, including double beds, single beds and extra beds. Several guests noted that the beds were comfortable, mentioning that they provided a good night's sleep with comfortable pillows and suitable mattresses. Visitors also praised the overall quality of the bed and facilities.

However, there were some consistent concerns regarding the cleanliness and condition of the bedding. A number of reviews pointed out that the linens and blankets seemed old and worn-out with some mentioning stained mattresses and dirty bed sheets emitting a foul smell. In some instances, beds were described as hard and uncomfortable, impacting the sleeping experience. Additionally, guests pointed out issues with the availability, mentioning that the number of beds occasionally fell short of the needed amount for larger groups.

Overall, while the hotel offers a range of bedding options and many guests found them comfortable, the quality and maintenance of the linens and mattresses require attention to ensure a consistently pleasant stay.

Cleanliness

Makarem Al Bait Al Azizia Hotel displays a stark contrast in cleanliness reviews. While many guests have found their rooms and common areas to be immaculate and well-maintained, others have raised serious concerns. Positive remarks praise the clean rooms orderly environment and satisfactory hygiene standards. Additionally, the hotel lobby stands out as beautifully clean, garnering compliments for its appearance.

On the other hand, considerable criticisms revolve around poor room maintenance, dirty bathrooms and insufficient housekeeping services. Numerous guests reported dirt, dust and even cockroach infestations, signalling significant lapses in the cleaning routines. Issues such as unclean toiletries and stained bed linens further detract from the overall experience. The discrepancy in service quality, particularly regarding the frequency and thoroughness of cleaning, marks a concerning trend for potential visitors.

In summary, while some visitors commend the cleanliness and upkeep of the hotel, many others highlight grave upkeep issues that have marred their stays. The establishment appears to maintain a sporadic standard of cleanliness, experienced differently by different guests, making it a key consideration for future visitors.

Staff

The guest reviews of Makarem Al Bait Al Azizia Hotel reveal a mixed but generally positive perspective on the staff's performance. Several guests commend the reception employees for their respectfulness and professional demeanor. Receptionists such as Musa Al-Zahrani, Renad, Maram, Abdulaziz and Sahar receive multiple mentions for their excellent service, polite manners and helpful assistance. Fast check-in procedures and the warm welcome from the staff have left a lasting impression on many visitors.

However, some reviews indicate areas for improvement. There are instances where guests experienced delays in room cleaning, issues with language proficiency and unresponsiveness to calls. Some reviews mention that the reception staff needs better customer service training with a few guests specifically highlighting slow service and unhelpful attitudes.

Overall, while the staff at Makarem Al Bait Al Azizia Hotel are frequently described as friendly, cooperative and diligent, there are noted inconsistencies that suggest room for enhancement in service quality and professionalism.

Wi-Fi

The Wi-Fi experience at Makarem Al Bait Al Azizia Hotel presents a mixed bag for guests. On the positive side, some guests have found the internet to be good with excellent connectivity in the lobby, ensuring that at least common areas provide reliable service. However, numerous reviews highlight significant issues with the Wi-Fi, especially in the rooms. Many describe the internet as weak with connectivity problems becoming more pronounced when the hotel is fully booked. Some guests found the Wi-Fi virtually unusable, requiring them to rely on mobile data instead. Additionally, related issues such as broken room phones and poor television service further complicate the overall experience. The inconsistency in internet quality suggests that while some might find it satisfactory in specific areas, significant improvements are needed to meet the expectations of all guests.

Family

Makarem Al Bait Al Azizia Hotel offers a mix of experiences for families with children. Many guests enjoyed the family arrangement and the comfort of the spacious rooms, often finding them larger than other options and well-suited for family stays. Cleanliness of the furniture was noted positively. Cooperative staff added to the family-friendly atmosphere, making the hotel a suitable choice for accommodating larger families comfortably.

The hotel provides a free shuttle bus service to Masjid al-Haram, which some families found convenient. It was appreciated that the bus service considered families and children. There is also a large prayer room available for those who prefer to pray within the hotel premises, adding to the overall comfort.

However, some reviews mentioned logistical inconveniences, such as distant rooms on different floors or inadequate room allocation for larger families. Cleanliness issues were reported despite requests and some found the arrangement not entirely family-friendly. Noisy neighbors and disturbances in the corridors were also noted, which might affect those seeking a quieter stay.

Overall, while the hotel has many positive aspects for family comfort and arrangements, there are areas that could improve to better cater to families, especially in maintaining room cleanliness and ensuring that family room allocations are more convenient.

4 Star

Makarem Al Bait Al Azizia Hotel offers a mixed experience for its guests with opinions diverging significantly regarding its four-star rating. Positive remarks highlight the notable cleanliness and cooperative staff, which some guests believe justify a higher rating. However, there is general consensus that the hotel's facilities and services fall short of four-star standards. The furniture and televisions are described as old and poorly maintained and basic services like laundry are missing. While some guests rate it as excellent based on their interactions with the staff, others feel it aligns more closely with a three-star experience considering the overall room service and amenities.

Accessible

Makarem Al Bait Al Azizia Hotel offers tranquil and clean rooms, suitable for families and provides accessible parking. The check-in and check-out processes are straightforward and the friendly reception staff add to the welcoming atmosphere. The hotel is conveniently close to transportation stations for travel to the Haram, though the shuttle bus service can be inconsistent, especially during Ramadan and weekdays. While the hotel boasts multiple and efficient elevators, access to the rooms and toilets could be challenging for some and the lack of services like wheelchair assistance, towels and meals is a noted downside. Furthermore, issues with room lighting, dust and furniture maintenance were highlighted. Despite these areas for improvement, the hotel’s accessible location, calm environment and cooperative staff make it a considerable option for guests.

No, Makarem Al Bait Al Azizia Hotel doesn't have any pool.

No, a spa isn't available at Makarem Al Bait Al Azizia Hotel.

No, Makarem Al Bait Al Azizia Hotel doesn't allow dogs.

No, parking facilities aren't available at Makarem Al Bait Al Azizia Hotel.

No, Makarem Al Bait Al Azizia Hotel doesn't have a gym.

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