Movenpick Makkah Hajar Tower
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Summary of reviewsThe Movenpick Makkah Hajar Tower is highly praised for its strategic and convenient location, which places guests just a short walk from the Haram, making it ideal for worshippers, including elderly visitors. Its setting within the Clock Tower complex provides easy access to shops and restaurants and rooms with views of the Kaaba enhance the experience, making it a top choice for visitors aiming to stay close to the holy site.
The breakfast experience garners appreciation for the excellent quality and variety of food with multiple dining options ensuring ample seating even during busy times. However, some guests feel that the menu could benefit from more creative options and better quality control, especially regarding freshness and maintenance during peak hours.
Dinner at the hotel's Hajar restaurant receives generally positive feedback, especially for the Iftar buffet, which is enjoyed by many guests. The variety and quality of food meet expectations, though some guests suggest a need for greater variety and improvement in food quality consistency. The friendly and supportive staff, particularly individuals like Abdul Sattar, enhance the dining experience.
Rooms at the Movenpick Makkah Hajar Tower are noted for their spaciousness and comfort with many offering stunning views of Al Haram and the Kaaba. However, signs of aging such as outdated furniture and worn carpets, along with occasional issues like unpleasant smells and noise, are common concerns. Housekeeping receives positive feedback for cleanliness and efficiency, though some areas, particularly bathrooms and carpets, need deeper cleaning.
The hotel generally maintains a high standard of cleanliness with rooms and public areas kept tidy and neat. However, some guests note the need for better cleaning standards, particularly in bathrooms and older furnishings.
Staff hospitality and professionalism are standout features with many team members praised for their friendliness and helpfulness. Notable mentions go to individuals like Abdullah Al Ansari and Mr. Tirki for their exceptional service. While occasional reports mention slow responses or less satisfactory interactions, the overall sentiment towards the staff is positive.
WiFi services receive mixed reviews with some guests finding the connection stable and strong, while others report it as weak and unreliable. Improvements in this area are recommended to meet guest expectations.
Parking facilities are available but are often described as challenging to access and expensive. Valet service is provided but can be lengthy and some guests feel pressured to use third-party services. A general lack of parking space further complicates the situation.
The hotel is well-suited for families, offering spacious rooms and excellent service tailored to families with children. Connected rooms and special requests like cribs are well-handled, creating a comfortable and family-friendly environment. Minor issues like soundproofing and check-in wait times are outweighed by the overall positive aspects.
Beds are generally comfortable with many guests noting a good night's sleep. However, issues like old linens, firm mattresses and occasional bed bugs are pointed out by some guests.
Overall, the Movenpick Makkah Hajar Tower offers a combination of comfort, prime location and friendly service that makes it a favored choice for visitors to Makkah, despite areas that need improvement to match its five-star rating.
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The breakfast experience garners appreciation for the excellent quality and variety of food with multiple dining options ensuring ample seating even during busy times. However, some guests feel that the menu could benefit from more creative options and better quality control, especially regarding freshness and maintenance during peak hours.
Dinner at the hotel's Hajar restaurant receives generally positive feedback, especially for the Iftar buffet, which is enjoyed by many guests. The variety and quality of food meet expectations, though some guests suggest a need for greater variety and improvement in food quality consistency. The friendly and supportive staff, particularly individuals like Abdul Sattar, enhance the dining experience.
Rooms at the Movenpick Makkah Hajar Tower are noted for their spaciousness and comfort with many offering stunning views of Al Haram and the Kaaba. However, signs of aging such as outdated furniture and worn carpets, along with occasional issues like unpleasant smells and noise, are common concerns. Housekeeping receives positive feedback for cleanliness and efficiency, though some areas, particularly bathrooms and carpets, need deeper cleaning.
The hotel generally maintains a high standard of cleanliness with rooms and public areas kept tidy and neat. However, some guests note the need for better cleaning standards, particularly in bathrooms and older furnishings.
Staff hospitality and professionalism are standout features with many team members praised for their friendliness and helpfulness. Notable mentions go to individuals like Abdullah Al Ansari and Mr. Tirki for their exceptional service. While occasional reports mention slow responses or less satisfactory interactions, the overall sentiment towards the staff is positive.
WiFi services receive mixed reviews with some guests finding the connection stable and strong, while others report it as weak and unreliable. Improvements in this area are recommended to meet guest expectations.
Parking facilities are available but are often described as challenging to access and expensive. Valet service is provided but can be lengthy and some guests feel pressured to use third-party services. A general lack of parking space further complicates the situation.
The hotel is well-suited for families, offering spacious rooms and excellent service tailored to families with children. Connected rooms and special requests like cribs are well-handled, creating a comfortable and family-friendly environment. Minor issues like soundproofing and check-in wait times are outweighed by the overall positive aspects.
Beds are generally comfortable with many guests noting a good night's sleep. However, issues like old linens, firm mattresses and occasional bed bugs are pointed out by some guests.
Overall, the Movenpick Makkah Hajar Tower offers a combination of comfort, prime location and friendly service that makes it a favored choice for visitors to Makkah, despite areas that need improvement to match its five-star rating.
Hotel Taking Steps Towards Sustainability
An eco-certified hotel (Green Globe), it implements a grey water recycling system and uses biodegradable items. The hotel is committed to eliminating single-use plastics, has a comprehensive food waste policy, utilizes eco-friendly cleaning products and toiletries, and sources electricity from renewable sources.
Hotel for Honeymoon
Mövenpick Makkah Hajar Tower offers a convenient location near King Abdul Aziz Gate and comfortable accommodations. The hotel provides various amenities and services, ensuring a pleasant stay for honeymooners.
Family Friendly Hotel
The hotel has family rooms and suites with options for connecting rooms, providing flexibility for larger families. It offers a diverse range of dining options, including child-friendly meals. Its proximity to the Haram and the Abraj Al Bait mall makes it convenient for families to access religious sites and entertainment.
Romantic Hotel
Located near King Abdul Aziz Gate in the Abraj Al Bait complex, this hotel offers luxurious accommodations with stunning views of the Holy Mosque. Its central location and exceptional amenities enhance the spiritual and romantic experience.
Business Hotel
Situated in the Abraj Al Bait complex, this hotel offers well-appointed meeting spaces and business facilities. Its central location and accessibility make it suitable for business-related activities.
Hotel with Parking
As part of the Abraj Al Bait complex, this hotel benefits from dedicated and well-organized parking facilities that ensure ease of access for guests arriving by vehicle.
5-Star Hotel
Situated in the Abraj Al Bait complex, this hotel offers a prime location near the Grand Mosque. It provides comfortable and well-appointed rooms catering to pilgrims and visitors seeking proximity to the Haram.
Luxury Hotel
Accessible Hotel
Skyscraper Hotel
About Movenpick Makkah Hajar Tower
License: 10001330
Guest Reviews
Location
The hotel's central location within Makkah and its nearness to the King Abdul Aziz gate of the Haram are frequently appreciated. Reviewers also commend the partial and full views of the Kaaba from the hotel rooms, which enhances their overall experience. Additionally, the combination of location with other amenities like the breakfast, cleanliness and staff service is often mentioned favorably.
Despite the overwhelmingly positive comments, a few reviews note the extensive walking distance to reach the Haram from certain parts of the hotel. However, these remarks are minimal compared to the extensive praise for the hotel's strategic and highly convenient location.
Overall, the Movenpick Makkah Hajar Tower stands out for its exceptional location, making it a top choice for visitors aiming to stay close to the Haram.
Breakfast
On the positive side, the breakfast features an international standard menu with delicious and well-laid buffets. Guests highlighted the freshness of the items, the good variety of food types and the friendly and helpful staff who contribute significantly to the pleasant dining experience.
However, some aspects of the breakfast service have room for improvement. Several guests noted issues with the variety and repetition of the menu, indicating a desire for rotation and more creative options. Some found the food quality disappointing with mentions of stale bread and pastries, non-fresh items and strong, unpleasant smells from certain food stations. Occasional overcrowding and insufficient staff to manage busy times also detracted from the experience for some guests.
Overall, while the breakfast at Movenpick Makkah Hajar Tower offers many positive elements and meets the needs of a significant number of guests, there are areas identified for enhancement that could elevate the dining experience to better match the hotel's five-star standard.
Dinner
However, some guests feel that the dinner menu could use an overhaul, citing that the selection could be more varied and the food quality does not consistently meet high standards. Concerns about the expensive price of food relative to the location are occasionally mentioned. Despite these criticisms, the quality of service and overall organization of the restaurant generally leave a favorable impression. The hotel offers a decent dining experience with certain areas noted for potential improvement.
Rooms
However, the property shows signs of aging and wear that somewhat dampen the overall experience. Numerous reviews point to outdated furniture, carpets that are dirty and worn and bathrooms that are in need of renovation. Some rooms have issues with unpleasant smells and poor ventilation and the noise levels can be quite disruptive due to thin walls and adjoining rooms.
Despite these drawbacks, the hotel's proximity to the Haram is a significant plus, making prayer times and visits highly convenient. The staff receives commendation for their friendliness and helpfulness, adding a touch of warmth to the stay. Room service, when available, is noted for its promptness and efficiency.
On the downside, some guests reported issues with room readiness upon check-in, incorrect room assignments and a general disconnect between expectations set by the hotel's five-star rating and the actual condition of the rooms. Additionally, the hotel's logistics, such as the elevator system and room access, can be confusing and time-consuming.
Overall, while the Movenpick Makkah Hajar Tower offers expansive, comfortable rooms and a prime location for visiting Al Haram, the visible need for upgrading and better maintenance may leave some guests wanting more from their stay.
Beds
However, there were mixed reviews when it comes to the overall quality and maintenance of the bedding. Several guests reported issues such as old and over-used bed linens, hard and firm mattresses and even discomfort due to bed bugs and humidity. Some found the mattresses to be too hard or bumpy, while others appreciated the firmness.
Occasionally, guests experienced mishaps with bed arrangements, such as getting twin beds instead of a king-size bed or finding the rooms with more beds being too small. Cleanliness was another issue for some guests with comments about unclean towels, bed sheets and occasional unpleasant room odors.
Despite these mixed reviews, many travelers did find the beds ultimately comfortable and conducive to a good night’s rest, making the hotel a relatively comfortable stay especially for those visiting the Haram.
Cleanliness
However, some reviews highlight areas that require improvement. Specific mentions include the need for better cleaning standards in the bathrooms and deeper cleaning of room carpets. There are occasional reports of cleanliness issues, such as mold in bathrooms, stained furniture and a musty odor in some rooms. Feedback about the need for renovation in certain areas and old, worn-out furnishings is common. Despite the need for these improvements, the overall positive regard for cleanliness, combined with excellent staff service and a prime location, makes Movenpick Makkah Hajar Tower a favorable choice for many travelers.
Staff
The housekeeping staff also earns commendations for their politeness, efficiency and responsiveness with specific individuals such as Tanvir and Ehsaanullah being highlighted. Room service is similarly praised for its promptness and quality.
Despite occasional reports of less satisfactory interactions, such as slow responses or rudeness from some reception staff, the overall sentiment leans towards a positive experience with guests appreciating the professional and cooperative demeanor of most employees. The hotel's restaurant staff are recognized for their professionalism, contributing to a consistently positive dining experience.
Overall, the warmth, friendliness and professionalism of the staff at Movenpick Makkah Hajar Tower significantly enhance the guest experience, making it a recommended destination despite a few areas needing improvement.
Wi-Fi
Parking
Family
The hotel also offers connected rooms for families, ensuring that everyone's close together. Trustworthy staff contribute to a safe and family-friendly environment, enhancing the overall experience for visitors with children. With excellent facilities suitable for both children and older adults, Movenpick Makkah Hajar Tower manages to provide a child-friendly and family-friendly atmosphere throughout the hotel.
Additional features like a prayer area for men and women and family viewpoints further enhance the family-friendly appeal of the hotel. Despite some minor issues, such as a lack of soundproofing in some rooms and occasional wait times during check-in, the positive aspects, including professional staff and the overall comfort, make it a highly recommended option for families. The seamless combination of comfort, space and attentive service ensures families enjoy their stay and make lasting memories together.
5 Star
The large rooms and quality breakfast have been highlighted as positive factors, along with the exceptional housekeeping and responsive check-in service. The clean and luxurious feel of the rooms adds to the comfort, although there are mentions of the bathrooms needing urgent refurbishment and room cleanliness falling short of expectations.
However, numerous guests express disappointment about the hotel not meeting the five-star standards. The breakfast is described as average and not up to the five-star mark. Issues with old furniture, humidity smell on carpets, rooms not being ready on time and subpar room conditions compared to other five-star hotels are frequently mentioned. Moreover, the hotel seems to have maintenance issues, particularly with the bathrooms where guests report problems such as non-functioning shattafs and dust blown into the bathroom by the exhaust fan.
Facilities at the hotel do not seem to live up to the five-star rating in the eyes of some guests with the coffee counter and furniture described as below the expected standard. Despite these concerns, the quality of service is often praised as matching that of a five-star hotel, making for an overall comfortable albeit imperfect stay.
In summary, while Movenpick Makkah Hajar Tower offers a convenient location and commendable service, it struggles with maintaining a consistent five-star experience. Guests looking for a luxurious and flawless stay may find some aspects wanting, yet the proximity to the Haram and the friendly staff provide significant advantages.
Business
However, there are some areas for improvement. The hotel's business center has received mixed reviews with comments on slow PC and internet services. Additionally, some guests experienced issues with the wifi services and there were remarks about insufficient business services. Despite these drawbacks, the hotel remains suitable for business travel and is generally okay for business-related stays.
Accessible
Luxury
While some visitors expected a higher level of luxury typical of a 5-star hotel, many found the hotel’s overall ambiance satisfactorily luxurious. The quality of the furniture and fittings is frequently praised and the luxurious perfume smell throughout the hotel adds to the high-end atmosphere.
Despite some suggestions for improvements in room appearances, the staff generally maintain a professional demeanor, treating guests with the care appropriate for a luxury stay. The combination of premium bedding and a good location further solidifies Movenpick Makkah Hajar Tower as a compelling choice for those seeking a luxury hotel experience.
No, Movenpick Makkah Hajar Tower doesn't have any pool.
No, a spa isn't available at Movenpick Makkah Hajar Tower.
No, Movenpick Makkah Hajar Tower doesn't allow dogs.
Yes, parking facilities are available at Movenpick Makkah Hajar Tower.
No, Movenpick Makkah Hajar Tower doesn't have a gym.
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