Park Inn by Radisson Makkah Aziziyah
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Summary of reviewsThe 'Park Inn by Radisson Makkah Aziziyah' is highly praised for its convenient location in Al-Aziziya, which provides easy access to supermarkets, restaurants, shopping centers and a nearby mosque. The hotel's shuttle service to the Holy Mosque (Haram) and King Abdulaziz International Airport adds to its appeal, despite being somewhat distant from central locations. The vibrant surrounding area and well-maintained facilities enhance the overall guest experience.
Breakfast at the hotel garners mixed reviews. While many guests appreciate the variety, freshness and value for money, others find it lacking in diversity and repetitive with some noting that certain items, such as fresh juices and bakery products, fall short of five-star expectations. Feedback during Ramadan pointed out modest and insufficient options for iftar and suhoor.
Dinner experiences are similarly varied. The iftar buffet is often praised for its quality and variety, but there are concerns about the pricing and quality of suhoor meals. Guests also report service issues, including slow delivery times and unavailability of listed dishes. Despite these challenges, the restaurant's Indian ethnic food receives positive mentions.
Rooms are generally well-received, noted for their spaciousness, cleanliness and modern interiors. Guests commend the comfortable beds, large bathrooms and efficient air conditioning. However, some point out discrepancies between advertised and actual room conditions, occasional noise disturbances and inconsistent room service.
Cleanliness at the hotel is mostly appreciated with an emphasis on the tidy and well-maintained rooms. Efficient housekeeping and well-kept common areas add to the positive experience. Nonetheless, some guests report minor issues with cleanliness in specific areas like carpets and bathrooms, particularly during busy periods.
Staff at the Park Inn by Radisson Makkah Aziziyah receive outstanding feedback for their professionalism, friendliness and helpfulness. Many staff members are singled out for their exceptional service, creating a welcoming atmosphere. Despite occasional reports of slow response times and isolated unprofessional behavior, the majority of staff interactions contribute positively to guest satisfaction.
Free wifi is provided, though reviews are mixed. Some guests find the connection fast and reliable, while others experience slow speeds and connectivity issues.
The spa facilities seem to face operational challenges with many guests noting the unavailability of the sauna and steam room during their stay. The gym is generally praised for being well-equipped and clean, but its small size and inconsistency in availability are noted areas for improvement.
Parking is appreciated for being modern, secure and free, although it can become crowded and larger vehicles might find the spaces tight. Despite occasional difficulties during peak times, the parking is generally reliable and convenient.
Overall, the 'Park Inn by Radisson Makkah Aziziyah' offers a comfortable, well-located stay with excellent staff and ample amenities, making it a solid choice for visitors to Makkah.
Categories
Breakfast at the hotel garners mixed reviews. While many guests appreciate the variety, freshness and value for money, others find it lacking in diversity and repetitive with some noting that certain items, such as fresh juices and bakery products, fall short of five-star expectations. Feedback during Ramadan pointed out modest and insufficient options for iftar and suhoor.
Dinner experiences are similarly varied. The iftar buffet is often praised for its quality and variety, but there are concerns about the pricing and quality of suhoor meals. Guests also report service issues, including slow delivery times and unavailability of listed dishes. Despite these challenges, the restaurant's Indian ethnic food receives positive mentions.
Rooms are generally well-received, noted for their spaciousness, cleanliness and modern interiors. Guests commend the comfortable beds, large bathrooms and efficient air conditioning. However, some point out discrepancies between advertised and actual room conditions, occasional noise disturbances and inconsistent room service.
Cleanliness at the hotel is mostly appreciated with an emphasis on the tidy and well-maintained rooms. Efficient housekeeping and well-kept common areas add to the positive experience. Nonetheless, some guests report minor issues with cleanliness in specific areas like carpets and bathrooms, particularly during busy periods.
Staff at the Park Inn by Radisson Makkah Aziziyah receive outstanding feedback for their professionalism, friendliness and helpfulness. Many staff members are singled out for their exceptional service, creating a welcoming atmosphere. Despite occasional reports of slow response times and isolated unprofessional behavior, the majority of staff interactions contribute positively to guest satisfaction.
Free wifi is provided, though reviews are mixed. Some guests find the connection fast and reliable, while others experience slow speeds and connectivity issues.
The spa facilities seem to face operational challenges with many guests noting the unavailability of the sauna and steam room during their stay. The gym is generally praised for being well-equipped and clean, but its small size and inconsistency in availability are noted areas for improvement.
Parking is appreciated for being modern, secure and free, although it can become crowded and larger vehicles might find the spaces tight. Despite occasional difficulties during peak times, the parking is generally reliable and convenient.
Overall, the 'Park Inn by Radisson Makkah Aziziyah' offers a comfortable, well-located stay with excellent staff and ample amenities, making it a solid choice for visitors to Makkah.
Hotel Taking Steps Towards Sustainability
As part of the Radisson Hotel Group, this hotel is likely to adhere to their responsible business practices, which include environmental sustainability efforts.
Hotel with Spa
Identified as a spa hotel, this Park Inn by Radisson location in Aziziyah provides guests with access to spa facilities for a relaxing stay.
Business Hotel
The hotel offers meeting rooms for business events, accommodating between 5 and 100 guests. The venues feature audiovisual equipment and flexible layout options.
Hotel with Parking
As a reputable international chain, Park Inn by Radisson ensures quality parking facilities for its guests, providing a reliable option in the Aziziyah District.
Accessible Hotel
This hotel is tagged as an accessible hotel. It is known for providing facilities suitable for guests with disabilities.
Hotel with Gym
Offers a fitness center, allowing guests to exercise during their stay. The hotel provides a practical option for health-conscious travelers.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
5-Star Hotel
About Park Inn by Radisson Makkah Aziziyah
License: 10002386
Guest Reviews
Location
Despite being a bit far from the Haram, frequent bus services ensure that guests can reach the religious site without hassle. Many reviews highlight the cleanliness of the hotel, spacious rooms and the overall friendly and helpful demeanor of the staff. The hotel’s amenities, including varied breakfast options and spacious lobbies, further enhance the comfort of the stay.
Guests appreciate the vibrant surrounding area, which offers easy access to prominent malls, local eateries and even a nearby mosque. The hotel's prime location on a main road ensures accessibility to various outlets and shopping spots. Some reviews note that while the location is slightly removed from the central area, the well-maintained facilities and value for money make it a worthwhile stay.
Breakfast
However, some guests found the breakfast to be lacking with complaints about the limited variety and repetitive nature of the offerings. Several reviews noted that the breakfast did not meet the expected standards of a five-star hotel with some elements such as the bakery items and egg station falling short. The absence of fresh juices, cereals and pancakes for kids was also pointed out, along with concerns about the price being too high for the quality and options available.
For those who stayed during Ramadan, there were specific comments about iftar and suhoor buffets being modest and not diverse enough with some guests expressing disappointment over the non-local sources of meat and chicken. The restaurant atmosphere was occasionally described as crowded and disorganized.
In summary, while the breakfast generally provided a satisfactory experience with a range of options and good taste for many guests, there is notable room for improvement, particularly in terms of variety, freshness and overall management to meet higher expectations.
Dinner
However, there were several areas of concern. Guests found the Suhoor meals overpriced and not worth the cost with some saying the food quality was only average or even poor. There were complaints about the lack of variety with food being the same every day and some dishes appearing not fresh or from the day before.
Service issues were also prominent with reports of unavailability of dishes on the menu, slow delivery times and occasional refusal to provide food. Some guests experienced miscommunication from staff, leading to extra charges for dinner. The restaurant was noted to need more staffing to improve service.
Although some guests enjoyed Indian ethnic food and found the menu good and timely delivered, the overall impression was marred by inconsistent food quality and service. Despite these issues, the iftar was considered by many as a good value for money, indicating that the hotel has potential but needs improvement in several areas.
Rooms
Guests also appreciated the modern interiors, comfortable beds and the overall room amenities, which include large bathrooms and efficient air conditioning. Rooms are not only functional but also pleasing to the eyes with good lighting and stylish fixtures.
However, some guests noted discrepancies between the room conditions as advertised and their actual states, pointing out issues with old furniture and occasional noise disturbances from the air conditioning. There are criticisms regarding inconsistent room cleaning services with some guests experiencing delays in receiving requested toiletries and amenities like extra pillows or blankets.
While many enjoyed the large room sizes, a few found the rooms smaller than expected or lacking in cleanliness. Instances of unavailability of requested rooms upon arrival and a slow response from the room service were also mentioned.
Despite these mixed experiences, the spacious, clean and modern rooms generally left a positive impression on guests, making it a viable option for visitors looking for value and comfort near the holy city of Makkah.
Beds
On the flip side, there were some criticisms indicating that not all beds met comfort expectations. Some guests reported issues with broken mattresses, small bed sizes and hard sofa beds. Instances of discomfort were particularly noted with the children's beds and sofa-cum-beds with a recurring mention of beds being too small or mattresses too soft. Additionally, a few reviews highlighted the inconvenience of receiving single beds pushed together instead of a requested double bed.
Despite these drawbacks, the general consensus leans towards a positive experience, especially for those in rooms with big or king-sized beds. The spaciousness of the rooms and the provision of clean, comfortable beds were well received by many guests, making their stay pleasant overall.
Cleanliness
Efficient housekeeping ensures that rooms are generally clean and comfortable with a pleasant ambiance and exceptional service. Some travelers, however, pointed out intermittent lapses in cleaning, particularly during busy periods, which affected the timeliness of room service. Despite these occasional hiccups, the staff's friendliness and professionalism leave a good impression.
The common areas are also kept in good condition with plenty of amenities such as a large shower, well-stocked toiletries upon request and well-maintained facilities. A peaceful and calm environment adds to the comfort, especially in rooms that are not only clean but also spacious and beautifully decorated.
However, not all guests were fully satisfied with a few mentioning instances of insufficient vacuuming and overlooked cleaning in certain spots. Specific complaints about unclean carpets and bathrooms that needed more attention were noted. Some common spaces like elevators and corridors sometimes lagging behind in cleanliness were also pointed out.
Even with these minor setbacks, the overall feedback about the hotel’s cleanliness is largely positive, indicating a well-kept and inviting place to stay in Makkah.
Staff
Guests especially appreciate the cooperative nature of the staff, highlighting their efficient responses and willingness to make accommodations. The housekeeping and room service teams are generally described as helpful, polite and professional, although there are mentions of slow response times in room service calls and occasional unresponsiveness.
A few staff members have made a memorable impact on guests, such as Mr. Zeeshan, who is frequently cited for his friendliness and helpfulness and Mr. Abdul Wahab and Mr. Fouad, who are commended for going above and beyond to ensure guest satisfaction. The porters are also praised for their politeness and supportiveness.
Despite some criticisms regarding the need for better training and isolated incidents of unprofessional behavior, the majority of reviews highlight a consistently high level of service. The receptionists are often described as efficient and welcoming, contributing to a positive and comfortable stay for guests. The overall atmosphere is further enhanced by the supportive and knowledgeable staff, making Park Inn by Radisson Makkah Aziziyah a well-regarded choice for travelers seeking comfort and excellent customer service.
Wi-Fi
However, a number of guests felt that the internet service requires significant improvement. Some reviews pointed out that the wifi speed was slow with mentions of high latency and occasional poor broadband connection. A few even had issues with the wifi not working at all or no instructions about wifi provided in the room.
Despite the mixed feedback, the hotel’s provision of free wifi is appreciated and when it works well, it certainly adds to the convenience of staying at Park Inn by Radisson Makkah Aziziyah. However, guests looking for consistently fast and reliable internet access may find it somewhat lacking.
Spa
Gym
Parking
Despite these positives, several guests noted that the parking can become crowded, particularly during high-traffic periods such as Ramadan. The entrance to the parking lot is sometimes challenging for larger vehicles and SUV owners may find the spaces a bit tight. There were also occasional issues with being asked for a ticket or card upon entry, causing some confusion.
Some guests found the parking situation disappointing, citing difficulties in finding a space and having to look elsewhere. There are mentions of the parking entrance being tricky and the overall facility getting full quickly. However, when available, the parking is praised for being easily accessible, comfortable and free.
In summary, while the parking at Park Inn by Radisson Makkah Aziziyah is generally reliable, safe and appreciated for its free availability, visitors with larger vehicles or visiting during peak times might face some challenges. For many, though, it remains a well-managed and convenient feature of their stay.
Family
The hotel’s arrangements and facilities are conducive for family stays, including frequent shuttle services to Haram, which is conveniently close by. The kids had access to a play area and families appreciated the cleanliness and space in the rooms. Despite some minor setbacks like rooms for family members not being close to each other and a few children feeling disappointed with specific amenities, the hotel remains a favorable choice for family trips, especially given its supportive setting for kids and overall spaciousness.
The family-friendly restaurant and good ambiance further add to the appeal, making it a suitable option for large families or those on long stays. In summary, Park Inn by Radisson Makkah Aziziyah stands out for its ample space, clean facilities and a genuinely welcoming atmosphere for families looking for comfort and convenience.
5 Star
Critiques commonly focus on substandard service with some noting a lack of essentials like hair dryers and proper toiletries. Housekeeping is described as inconsistent and some services typically found in high-end hotels, such as daily room service, are missing. The breakfast offering is also pointed out as lacking with a note on the artificial quality of the juice provided.
Despite these shortcomings, the hotel does receive praise for its cleanliness and luxurious finish. However, many guests feel the overall experience aligns more closely with a three-star hotel, indicating significant room for improvement to meet the five-star label it carries. The consensus suggests that while the hotel has potential and some positives, a significant overhaul in service and amenities is needed for it to truly merit its five-star title.
Business
Visitors appreciate the spacious rooms and the great value for money that the hotel offers. The staff is often described as professional and cooperative and there are mentions of responsive service when problems arise. Fast WiFi and easy parking also add to the convenience for business guests.
Dining options at the hotel are well-received with great breakfast choices and good dinner options being common points of praise. The shuttle service provides extra convenience for those needing to navigate the area.
However, there are areas noted for improvement, particularly with customer service at the reception and some challenges with early check-in requests. Despite these minor setbacks, the hotel stands out as a business-focused establishment with ample amenities to support a productive visit.
Accessible
Most areas within the hotel, including elevators and rooms, are designed to be accessible and ease of movement was commended multiple times. The reception staff are frequently praised for their excellent and respectful customer service, contributing to a welcoming experience for all guests.
The hotel's location is noted as ideal for those seeking easy access to Makkah landmarks and the entrance has accessible doors to facilitate movement. While overall accessibility is good, a few reviews highlighted that there are areas in the hotel that could be better equipped for disabled access. Nonetheless, the majority of the feedback focuses on the positive with many guests appreciating the thoughtful design and accessibility features of the hotel.
Luxury
Rooms are particularly highlighted for their fancy and luxurious finishes, offering comfort along with a sophisticated atmosphere. Guests appreciate the hotel's affordability while maintaining luxury standards, mentioning that it is both reasonably priced and elegant. The facilities are top-notch, meeting most needs with five-star quality.
Although some guests mentioned that the service did not always meet five-star expectations, the overall experience remains overwhelmingly positive with many describing their stay as luxurious and exceptional.
Romantic
No, Park Inn by Radisson Makkah Aziziyah doesn't have any pool.
Yes, a spa is available at Park Inn by Radisson Makkah Aziziyah.
No, Park Inn by Radisson Makkah Aziziyah doesn't allow dogs.
Yes, parking facilities are available at Park Inn by Radisson Makkah Aziziyah.
Yes, Park Inn by Radisson Makkah Aziziyah has a gym.
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