Tilal Jabal Al Kabah
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Summary of reviewsTilal Jabal Al Kabah is highly regarded for its strategic location near Masjid Al Haram, typically within a 3 to 10-minute walk, which highly suits visitors to the holy city. However, its placement on a hill can be challenging for elderly guests or those with mobility issues, despite shuttle services aimed at alleviating this. Guests frequently praise the hotel's cleanliness, helpful staff and the wonderful views from the rooms, enhancing the overall experience.
The breakfast at Tilal Jabal Al Kabah receives widespread acclaim for its variety, quality and taste with a diverse menu that includes local fare, fresh pastries, fruits and live cooking stations. Though a minority suggested more variety to meet international standards, the consensus views the breakfast as a significant highlight of the stay. Dinner services, especially at the Midan restaurant, also attract positive feedback for the delicious and diverse selection, generous portions and high-quality dishes. Specific occasions and Arabian cuisine are particularly appreciated, despite minor suggestions for improving buffet temperature and variety.
Rooms at Tilal Jabal Al Kabah blend luxury and practicality, admired for their cleanliness, modern decor and comfort. The suites, in particular, stand out for their spaciousness and luxurious amenities. Nevertheless, standard rooms are occasionally regarded as smaller than expected, which may affect families needing additional space. However, service quality and room cleanliness consistently receive high praise.
Cleanliness across the hotel is frequently highlighted with diligent housekeeping staff ensuring a spotless environment. This dedication to hygiene extends to both rooms and public areas, contributing significantly to the hotel's welcoming and luxurious atmosphere.
The staff at Tilal Jabal Al Kabah wins accolades for their exceptional service and warm hospitality. Front desk and housekeeping staff are often specifically mentioned for their helpfulness and kindness, ensuring a smooth and pleasant stay. This strong culture of hospitality makes a positive impact on guests' overall experience. However, Wi-Fi services receive mixed reviews with frequent complaints about slow, weak connections and the need for improvement.
Parking is another consideration with mixed reactions. While there is support for car parking and reasonable prices at 50 Saudi riyals per day, the limited spaces and added costs for external parking can be an inconvenience for some guests.
Tilal Jabal Al Kabah is a suitable choice for families, providing child-centric amenities such as a kids' club and free nursery service, along with designated prayer areas. Staff friendliness and helpfulness further enhance family stays. However, the uphill location might not be ideal for families with elderly members.
The bedding at Tilal Jabal Al Kabah is consistently praised for comfort, contributing to a restful stay. Although there are occasional mentions of uncomfortable pillows or worn-out mattresses, the overall sleep quality remains high.
In summary, Tilal Jabal Al Kabah stands out for its proximity to Masjid Al Haram, cleanliness, exceptional service and family-friendly amenities. While there are some areas for improvement, particularly in Wi-Fi service and parking, the hotel's luxurious facilities and dedication to guest satisfaction make it a highly recommended choice for visitors seeking a comfortable and spiritual stay in Makkah.
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The breakfast at Tilal Jabal Al Kabah receives widespread acclaim for its variety, quality and taste with a diverse menu that includes local fare, fresh pastries, fruits and live cooking stations. Though a minority suggested more variety to meet international standards, the consensus views the breakfast as a significant highlight of the stay. Dinner services, especially at the Midan restaurant, also attract positive feedback for the delicious and diverse selection, generous portions and high-quality dishes. Specific occasions and Arabian cuisine are particularly appreciated, despite minor suggestions for improving buffet temperature and variety.
Rooms at Tilal Jabal Al Kabah blend luxury and practicality, admired for their cleanliness, modern decor and comfort. The suites, in particular, stand out for their spaciousness and luxurious amenities. Nevertheless, standard rooms are occasionally regarded as smaller than expected, which may affect families needing additional space. However, service quality and room cleanliness consistently receive high praise.
Cleanliness across the hotel is frequently highlighted with diligent housekeeping staff ensuring a spotless environment. This dedication to hygiene extends to both rooms and public areas, contributing significantly to the hotel's welcoming and luxurious atmosphere.
The staff at Tilal Jabal Al Kabah wins accolades for their exceptional service and warm hospitality. Front desk and housekeeping staff are often specifically mentioned for their helpfulness and kindness, ensuring a smooth and pleasant stay. This strong culture of hospitality makes a positive impact on guests' overall experience. However, Wi-Fi services receive mixed reviews with frequent complaints about slow, weak connections and the need for improvement.
Parking is another consideration with mixed reactions. While there is support for car parking and reasonable prices at 50 Saudi riyals per day, the limited spaces and added costs for external parking can be an inconvenience for some guests.
Tilal Jabal Al Kabah is a suitable choice for families, providing child-centric amenities such as a kids' club and free nursery service, along with designated prayer areas. Staff friendliness and helpfulness further enhance family stays. However, the uphill location might not be ideal for families with elderly members.
The bedding at Tilal Jabal Al Kabah is consistently praised for comfort, contributing to a restful stay. Although there are occasional mentions of uncomfortable pillows or worn-out mattresses, the overall sleep quality remains high.
In summary, Tilal Jabal Al Kabah stands out for its proximity to Masjid Al Haram, cleanliness, exceptional service and family-friendly amenities. While there are some areas for improvement, particularly in Wi-Fi service and parking, the hotel's luxurious facilities and dedication to guest satisfaction make it a highly recommended choice for visitors seeking a comfortable and spiritual stay in Makkah.
Business Hotel
Offering a blend of comfort and convenience, this hotel provides business facilities such as meeting rooms and services. Its unique ambiance and strategic location enhance its appeal.
5-Star Hotel
Located in the Jabal Al Kaaba district, this luxurious hotel offers magnificent views of Al Masjid Al Haram and is a short walk away. It provides a serene atmosphere with elegantly designed rooms and top-tier hospitality.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
Accessible Hotel
About Tilal Jabal Al Kabah
License: 10000423
Guest Reviews
Location
Despite the generally favorable remarks about the location, there are some consistent mentions of challenges associated with the hotel's placement on a hill. This incline can make the walk back to the hotel tiring, particularly for the elderly or those with mobility issues. This has added a level of difficulty for some visitors, even though there are shuttle services available at fixed times to alleviate the strain.
Guests have also noted the hotel’s cleanliness, the helpfulness of the staff and the great views from their rooms as positive aspects of their stay. The breakfast service received compliments for its quality and variety, contributing to the overall positive experience.
In summary, Tilal Jabal Al Kabah is well-regarded for its proximity to Masjid Al Haram, although the uphill location can be demanding for some. The hotel compensates with excellent service, clean facilities and convenient amenities, making it a good choice for visitors prioritizing closeness to the holy mosque.
Breakfast
Reviewers highlight the well-organized and beautifully set up buffet that meets the dietary needs of various guests, including those observing Ramadan. There is a particular fondness for the tea and Arabic coffee, adding a culturally rich touch to the meal. Service also garners laudatory comments with staff described as kind, helpful and attentive, ensuring a pleasant breakfast experience.
While the majority of feedback is overwhelmingly positive, noting that breakfast was a significant highlight of their stay, a few guests mention areas for improvement. Some felt that the breakfast could offer more variety and higher quality to rival international standards. Despite these suggestions, the consensus remains that Tilal Jabal Al Kabah provides a delightful and memorable breakfast, successfully catering to a broad range of tastes and preferences.
Dinner
The food quality stands out with many describing it as delicious, wholesome and amazing. Specific dishes such as the Saudi Kabsa received particular acclaim. Weekend dinners were noted for their affordability and excellent Arabian cuisine. Additionally, the restaurant provided delightful experiences during special occasions, such as the Saudi National Day buffet.
However, there were a few points of criticism. Some mentioned the absence of a lunch buffet and found the fixed timing for dinner a bit inflexible. The temperature of the buffet food could be improved, as some noted it was only moderately warm. Moreover, the restaurants were considered expensive by some guests and the variety in the buffet, particularly the lack of seafood options, could be expanded.
Overall, dining at Tilal Jabal Al Kabah appears to be a largely positive experience with excellent food quality, varied options and generous portions, despite a few areas that could see improvement.
Rooms
However, many reviews point out a recurring issue with room sizes. Standard rooms are often described as narrow and smaller than expected, leading to discomfort for some guests, especially those traveling with family or needing space to lay out a prayer mat. Despite the small size, cleanliness and tidiness are consistently maintained and rooms are described as quiet and comfortable.
Guests appreciate the comprehensive room amenities, though a few reviews note room cleaning and maintenance issues, such as non-functional appliances and the occasional need for renovations. Promotions and room upgrades to suites significantly enhance the guest experience, offering more space and comfort, which many agree is excellent value for money.
Overall, while room sizes may vary and sometimes fall short, Tilal Jabal Al Kabah excels in providing a clean, comfortable and modern environment with exceptional views and service.
Beds
However, reviews regarding pillows are mixed with some guests finding them uncomfortable, flat or too soft. There were also a few mentions of worn-out mattresses and a sagging bed, which detracted from the overall comfort for a handful of visitors. Despite these issues, the consistently positive feedback on bed comfort suggests that Tilal Jabal Al Kabah offers a generally satisfying sleep experience for its guests.
Cleanliness
Despite a few cases mentioning specific issues like food remnants, dirty tiles and less frequently cleaned bathrooms, the overall feedback on cleanliness remains overwhelmingly positive. The majority of guests found the hotel to be extremely clean and well-maintained, often describing it as beautiful, comfortable and luxurious. Proximity to the Haram further enhances its appeal.
In addition, guests noted the cleanliness of the breakfast area and praised the diverse and high-quality food options. The hotel's excellent service, friendly staff and warm reception contribute to an enjoyable and comfortable stay. Although there are some minor cleanliness concerns, the general consensus is that Tilal Jabal Al Kabah upholds remarkably high standards of hygiene, making it highly recommended for travelers seeking a clean and pleasant stay near the holy mosque.
Staff
Guests frequently commend the high level of professionalism and kindness demonstrated by the staff, making the hotel experience smooth and pleasant. The reception staff, including individuals like Sarah, Rim and Faisal, are frequently praised for their helpfulness and professional attitude. Housekeeping, led by diligent staff members such as Musharraf and Shamshad, ensure rooms are clean and comfortable.
Customer service is repeatedly acknowledged as top-notch. The dining staff, including room service, are also highly appreciated for their courteous and efficient service. Special mentions of specific employees for their outstanding contributions reflect a strong culture of excellent hospitality within the hotel team.
Despite a few isolated negative interactions, the overall experience with the staff at Tilal Jabal Al Kabah receives glowing reviews, making it a standout factor in the guests’ positive experiences at the hotel.
Wi-Fi
Parking
However, a frequent concern is the adequacy and cost of parking. Multiple guests have pointed out that parking spaces are limited and often insufficient for the capacity of the hotel. This sometimes necessitates additional fees for external parking, which can be an inconvenience. Furthermore, some guests have noted that the parking fee of 100 Saudi riyals per day is excessive and overall parking charges are generally seen as high.
While some guests managed to find parking without issues, others reported challenges, such as no free parking available and difficulty in reserving parking spots. Additionally, the climb and narrow road exit to reach the hotel can be tiring for some. Despite these concerns, the cooperation of the staff and their willingness to assist with parking remains a notable positive aspect for guests staying at Tilal Jabal Al Kabah.
Family
Parents can find solace in the concurrent provision of spiritual spaces with designated prayer areas even for the youngest members of the family. The staff's exceptional friendliness and helpfulness augment the overall pleasant stay, contributing positively to the guests' sense of ease and satisfaction.
Although certain reviewers highlighted that the hotel may not be optimal for families with elderly members or for those who may struggle without clearer navigation to and from the nearby Grand Mosque, the location remains highly favorable for most family units. Additionally, some found the deluxe rooms petite, yet they were generally well-maintained and suitable for smaller family setups.
On special occasions like the Saudi National Day, guests revel in the hotel’s celebration, enhancing their stay with delightful experiences such as grand feasts. Overall, Tilal Jabal Al Kabah stands out as a commendable choice for families seeking a harmonious blend of comfort, convenience and a child-friendly atmosphere amidst a spiritually rich setting.
5 Star
While the hotel excels in various aspects, such as cleanliness organization and decoration, some guests mention areas that fall slightly short of the five-star standard, like the Wi-Fi quality and bed comfort. Despite these minor setbacks, the overall experience is described as very good with superb amenities, cozy spaces and a traditional feel that appeals to many.
Luxury permeates throughout the hotel, evident in its luxurious public areas, restrooms and the exclusive touches like the pillow menu and jacuzzis. Quick responses and helpful staff ensure that communication and customer service are top-notch, making the stay seamless for guests.
Although the hotel's accessibility can be challenging, the value for money, luxury and the high ethical standards of its hospitality make it a preferred choice for many who visit Makkah. The consistent feedback of excellence and the anticipation of returning guests underscore Tilal Jabal Al Kabah’s standing as a top-tier, five-star hotel, albeit with room for slight improvements in certain areas.
Business
The location is particularly advantageous for business purposes with convenient access to Masjid facilities and a reliable shuttle service. Room service is available, adding to the convenience for travelers on tight schedules. The business center meets the needs of most business activities with no major complaints reported from guests.
The combination of high-quality amenities and the best price makes Tilal Jabal Al Kabah a recommended option for business trips. The professionalism of the staff and the ease of using the website and services further contribute to its appeal for business travelers.
Accessible
Luxury
Guests frequently mention the exceptional luxury of the hotel, often describing it as very modern, upscale and furnished with high taste. The cleanliness and luxury of the place are recurrent themes, making the experience worth it, especially given the reasonable price. The organized environment, luxurious interior and exterior design and the beautiful reception area all contribute to a highly positive impression.
Staff members, particularly Abdul Raheem and Hussein Balman, add to the welcoming atmosphere with their friendly and kind-hearted demeanor, ensuring everything is perfect for the guests. Additionally, the good shuttle service to Haram and reasonably good luggage service further enhance the guest experience.
While most reviews focus on the positive aspects, a few mention areas for improvement, such as room cleaning not consistently meeting 5-star standards. However, these concerns are overshadowed by the hotel’s overall luxurious ambiance and excellent services, making Tilal Jabal Al Kabah a highly recommended destination for those seeking an exceptional stay.
Romantic
No, Tilal Jabal Al Kabah doesn't have any pool.
No, a spa isn't available at Tilal Jabal Al Kabah.
No, Tilal Jabal Al Kabah doesn't allow dogs.
Yes, parking facilities are available at Tilal Jabal Al Kabah.
No, Tilal Jabal Al Kabah doesn't have a gym.
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