Sheraton Makkah Jabal Al Kaaba Hotel offers a generally high-quality experience, especially in terms of its advantageous location and exceptional staff service. The hotel's proximity to the Haram, being just a 5 to 15-minute walk away, makes it ideal for pilgrims seeking convenient access to holy sites. However, the climb up the hill and ongoing construction nearby can pose challenges, particularly for elderly guests and those with mobility issues.
The cleanliness of the hotel is consistently praised with rooms, bathrooms and shared spaces being well-maintained and hygienic. This attention to cleanliness greatly enhances the overall guest experience. The rooms themselves are a mixed bag; while some guests find them small, many are pleased with upgrades to spacious suites featuring modern amenities and comfortable beds. Despite occasional issues with outdated rooms and inconsistent room service, the majority of guests report a comfortable stay with potential for room upgrades.
The hotel's breakfast evokes mixed reactions. While many guests enjoy the variety and quality of the offerings, including both Arabic and international dishes, others criticize the breakfast for being overpriced, lacking in variety and suffering from service inefficiencies. Dinner options also receive mixed reviews; some guests appreciate the buffet spreads, while others find the food quality and variety lacking.
Staff at Sheraton Makkah Jabal Al Kaaba Hotel are frequently commended for their friendliness, professionalism and willingness to go above and beyond to ensure a pleasant stay. Specific employees are often highlighted for exceptional service, contributing to a welcoming atmosphere that guests appreciate.
Despite some criticisms, such as slow and unreliable WiFi and the challenging incline to reach the hotel, the overall sentiment is positive. The hotel is also noted as being family-friendly, offering spacious and clean accommodations suitable for those traveling with children. The comfortable beds and high-quality sheets further enhance the guest experience, ensuring restful stays.
While some aspects, such as the lack of certain amenities like a gym or parking space, may not fully align with a five-star rating, the majority of guests find the hotel to be a high-standard establishment. The combination of its excellent location, cleanliness, service and comfortable accommodations make Sheraton Makkah Jabal Al Kaaba Hotel a recommended option for visitors to Makkah.
Hilton Suites Jabal Omar Makkah garners significant positive reviews for its prime location, exceptional service and high-quality facilities. Situated just a short walk from the Haram, the hotel offers unparalleled convenience for visitors with easy access to key gates like King Fahd Gate and King Abdullah Expansion. Its proximity to shopping centers, pharmacies and grocery stores, coupled with breathtaking views of the Haram from the rooms, enhances the overall experience.
The breakfast service is another highlight, frequently praised for its variety and quality. The buffet covers a wide range of options from different cuisines with the egg station receiving special mentions. Guests commend the friendly and attentive staff and the clean, pleasant ambiance of the breakfast area. The dinner experience is more mixed with some guests appreciating the food variety and server politeness, while others feel the quality is inconsistent and the options could be more diverse.
The rooms receive high marks for their cleanliness, spaciousness and comfort. The well-maintained accommodations feature excellent views of the Haram and various amenities, although some guests note that older furniture and fixtures could use updating. Cleanliness is a strong point across the hotel, maintained by diligent housekeeping staff who receive frequent commendations.
The hotel staff are consistently praised for their professionalism, friendliness and exceptional service. Guests frequently highlight the welcoming and helpful behavior of the reception, housekeeping and restaurant staff, which significantly enhances the guest experience. Names like Mr. Waseem, Khulood, Abdullah, Ahmed, Ramadan and Abdul Ahad are often mentioned for their outstanding service.
Free WiFi, however, seems to be a weak point with many guests reporting it to be slow and unreliable, particularly in the rooms. The parking facilities are appreciated for their convenience but criticized for being overly expensive with guests expressing a desire for more reasonably priced options or complimentary parking for hotel residents.
Hilton Suites Jabal Omar Makkah is noted as an excellent choice for families, offering spacious family-friendly accommodations and a welcoming atmosphere. The staff are particularly attentive to the needs of families, making the hotel a top choice for those traveling with children. The hotel’s comfortable beds also receive frequent praise for contributing to a restful stay, though some inconsistencies were noted with extra beds and sofa beds.
Overall, Hilton Suites Jabal Omar Makkah is highly commended for its five-star luxury, excellent service, prime location and family-friendly environment, making it a strongly recommended choice for visitors to Makkah.
The Hilton Hotel & Convention Jabal Omar Makkah receives widespread acclaim, particularly for its strategic location near the Holy Mosque, Al Masjid Al Haram. Guests commend its proximity—approximately a 5 to 10-minute walk—alongside modern amenities, spacious and clean rooms and exceptional views of the Haram, which enhance the overall visitor experience. The convenience is bolstered by nearby amenities such as restaurants, grocery stores like Bin Dawood and shopping centers. Despite a minor inconvenience posed by the hilly terrain, the availability of shuttle services mitigates this, making the hotel highly recommended for its location and accessibility.
The breakfast at the hotel stands out with high praise for its extensive variety and excellent quality. An impressive breakfast buffet, along with options for Suhoor and Iftar during Ramadan, highlights the focus on fresh, delicious and beautifully presented food. The attentive service and comfortable dining area add to the positive dining experience. However, there are occasional suggestions for increased variety to cater to different tastes, especially for those with dietary restrictions.
Dinner experiences are mixed with positive remarks about the variety and quality of the dinner buffet and the convenience offered by the Azure Restaurant. Guests staying in executive suites value the complimentary dinners and access to an executive lounge. Yet, some feel the dinner is overpriced with limited meal options for children and occasional issues with food quality and room service timing.
Rooms are frequently praised for their cleanliness, spaciousness and comfort. Modern decor and luxurious amenities are appreciated, especially the views of the Haram. While there are some reports of maintenance issues and occasional outdated furniture, the overall satisfaction with the rooms remains high. Efficient room service and responsive housekeeping are notable positives, though isolated cases of inadequate cleaning and maintenance are mentioned.
Cleanliness throughout the hotel receives strong positive feedback with guests describing the rooms and common areas as very clean and well-maintained. Housekeeping staff are recognized for their thorough and prompt service, although infrequent lapses, such as stained carpets or delayed room cleaning, are noted.
Staff interactions are predominantly positive with many guests highlighting helpful, polite and professional behavior across various departments. Instances of exceptional service are frequently mentioned, although some reviews cite slow check-in processes and occasional unresponsiveness or unprofessional behavior, particularly at reception.
WiFi services at the hotel receive mixed feedback. While some guests report strong and stable signals, many express dissatisfaction with weak or intermittent WiFi in rooms. Issues with connectivity and speed are common and although communal areas fare better, in-room WiFi experiences require significant improvement.
Parking at the hotel is a notable challenge with the high cost and disorganized process being major complaints. Limited parking spaces, lack of complimentary options and accessibility issues, particularly for disabled guests, contribute to a generally stressful parking experience.
Families find the hotel suitable with spacious rooms and family-friendly amenities. Staff efforts to accommodate families and the comfortable environment are appreciated, despite some accessibility concerns, particularly for strollers and elderly family members.
The beds at the hotel are highly praised for their comfort and quality, contributing to a restful stay. Despite isolated issues such as bed size suitability or mattress stiffness, the overall sentiment is that the beds are comfortable and conducive to a good night's sleep.
In summary, the Hilton Hotel & Convention Jabal Omar Makkah is highly recommended for its prime location, cleanliness, comfortable rooms and friendly staff. Areas like WiFi connectivity and parking could use improvement, but the hotel remains a favored choice for pilgrims and visitors seeking convenience and quality in Makkah.
Novotel Makkah Thakher City offers a luxurious and tranquil stay with a modern environment, consistently praised for its cleanliness and comfort. The rooms, characterized as spacious, clean and stylish, receive commendations for their modern design and well-maintained facilities. The hotel’s commitment to cleanliness extends beyond the rooms with common areas being equally spotless, courtesy of the supportive and friendly housekeeping staff.
The hotel’s breakfast receives high marks for its variety and quality, frequently described as excellent and delicious, offering both continental and Arabian options that change daily. However, while dinner also receives praise for its taste and preparation, it has faced criticism for its limited variety and perceived lack of freshness. The restaurant’s ambiance and the courteous conduct of staff are well-regarded, though some guests feel the food pricing could offer better value.
The location receives mixed reviews due to its distance from the bustling center of Mecca and the Haram, despite the convenient 24/7 shuttle services. While the calm environment is suitable for those seeking respite, the long walk from the shuttle drop-off point to the Haram entrances presents a challenge for elderly guests and those with young children. The surrounding area, still under development, also means limited access to shops and restaurants.
Guest experiences with the hotel staff are largely positive, highlighting their helpfulness, professionalism and friendliness, though some reviews suggest improvements in responsiveness and English proficiency. The staff’s efforts in ensuring cleanliness and comfort, along with the consistent shuttle service, significantly enhance the guest experience.
The hotel’s amenities, including a clean and well-equipped gym, ample free parking and generally comfortable beds, add value to the stay. However, the Wi-Fi service receives mixed reviews with some guests experiencing connectivity issues. Family-friendly features such as spacious rooms and safe play areas make it a commendable option for families, though there are minor areas that could be improved, such as child locks on room doors.
Overall, Novotel Makkah Thakher City is praised for its luxurious ambiance, modern and clean environment and supportive staff, making it a favorable choice for travelers, despite some logistical and minor service challenges.
This hotel in Makkah includes EV charging stations for its guests. Located on Ibrahim Al Khalil, it offers luxury accommodations and easy access to holy sites.
The Courtyard by Marriott Makkah stands out as a contemporary and welcoming option for travelers seeking comfort and accessibility in Makkah. Its strategic location, approximately 1.5 to 2 kilometers from the Haram, provides convenient access through a reliable shuttle service, making the slight distance manageable for guests. Despite not being directly adjacent to the mosque, the accessibility and ease of transportation are widely appreciated.
Guests frequently commend the hotel's breakfast offerings, which include a diverse selection catering to both Eastern and Western tastes. The buffet’s clean presentation and attentive service from the staff enhance the dining experience, making breakfast a highlight of the stay. The rooms are similarly praised for their spaciousness and cleanliness, reflecting a modern design that exceeds expectations. The friendly and efficient hotel staff play a key role in ensuring a positive experience for guests, contributing significantly to the smooth check-in process and overall satisfaction.
Maintaining high hygiene standards, the hotel impresses with its immaculate cleanliness and well-maintained facilities. The staff’s commitment to providing excellent service is consistently noted, creating a warm and welcoming atmosphere. While the internet service receives positive feedback for its speed and reliability, there are occasional mentions of connectivity issues, especially in certain rooms. Parking does bring mixed reviews due to the daily fee and narrow spaces, but alternatives such as nearby free parking offer viable options for budget-conscious guests.
The beds largely receive favorable reviews for comfort, although the quality of extra bedding options could be improved. Despite minor complaints regarding bed arrangements, the overall sleeping experience is enjoyable. The hotel’s four-star rating often leads guests to compare it to a five-star establishment, thanks to its cleanliness, exceptional service, and favorable price-performance ratio. Accessibility for guests with disabilities is enhanced by wheelchair availability and regular shuttle service to the Haram, although occasional waiting times might occur.
Overall, Courtyard by Marriott Makkah excels in offering a clean, comfortable, and well-organized environment with exceptional staff and convenient services, making it a commendable choice for visitors to Makkah seeking a tranquil and accessible stay.