Grand Mercure Medan Angkasa
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Summary of reviewsGrand Mercure Medan Angkasa impresses with its strategic location in the vibrant heart of Medan, providing easy access to shopping malls, tourist sites, and transport options, making it an appealing choice for travelers. The hotel's breakfast experience is celebrated for its extensive variety of delicious options, enhanced by friendly staff service and a vibrant poolside setting. The dinner offerings are well-received, with quality meals and excellent service, despite occasional inconsistencies.
The rooms at Grand Mercure are spacious, clean, and well-furnished, ensuring guests enjoy a comfortable stay with modern amenities and exceptionally comfortable beds. While some note noise issues and the property's aging signs, the overall comfort and value for money make it a preferred option. Cleanliness is a notable strength, with high hygiene standards maintained across facilities, contributing to a pleasant environment for guests.
Staff at the hotel are frequently praised for their exceptional service and friendliness, creating a welcoming atmosphere and enhancing guest experiences. The large swimming pool, surrounded by lush greenery, adds to the hotel's appeal, providing a relaxing retreat for families.
Despite its positive aspects, Grand Mercure Medan Angkasa faces some challenges in meeting the expectations of a five-star establishment. Guests expect updates and refinements to the dated fittings and furniture to fully align with luxury standards. However, the staff’s friendliness and the overall comfort continue to be significant draws for visitors.
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The rooms at Grand Mercure are spacious, clean, and well-furnished, ensuring guests enjoy a comfortable stay with modern amenities and exceptionally comfortable beds. While some note noise issues and the property's aging signs, the overall comfort and value for money make it a preferred option. Cleanliness is a notable strength, with high hygiene standards maintained across facilities, contributing to a pleasant environment for guests.
Staff at the hotel are frequently praised for their exceptional service and friendliness, creating a welcoming atmosphere and enhancing guest experiences. The large swimming pool, surrounded by lush greenery, adds to the hotel's appeal, providing a relaxing retreat for families.
Despite its positive aspects, Grand Mercure Medan Angkasa faces some challenges in meeting the expectations of a five-star establishment. Guests expect updates and refinements to the dated fittings and furniture to fully align with luxury standards. However, the staff’s friendliness and the overall comfort continue to be significant draws for visitors.
Hotel Taking Steps Towards Sustainability
This hotel implements a wide range of specific eco-friendly practices, including using double-glazed windows, having at least 80% LED lighting, a comprehensive recycling policy, eliminating single-use plastic bottles, stirrers, and straws, using reusable cups and tableware, providing eco-friendly toiletries in bulk dispensers, using eco-friendly cleaning products, and having water-efficient showers and energy-saving switches.
Hotel with Spa
Grand Mercure Medan Angkasa is a 5-star hotel confirmed to have a spa facility. Its amenities are described as "locally exquisite," suggesting a high-quality and culturally infused wellness experience for guests.
Family Friendly Hotel
This hotel is well-regarded and offers amenities suitable for families. It provides a comfortable and convenient stay with services catering to both adults and children.
Hotel with Swimming Pool
This hotel offers a swimming pool. The hotel also provides efficient and friendly service, enhancing the overall experience.
Outdoor Pool
Business Hotel
This 5-star hotel offers facilities reflecting North Sumatran culture with an authentic design ideal for business and leisure. It is a popular choice for guests and has friendly staff.
Hotel with Parking
This 5-star hotel is centrally located in Medan's business district and provides free parking. It is well-regarded for its facilities and authentic design.
Accessible Hotel
Grand Mercure Medan Angkasa is a wheelchair accessible hotel. Accessible meeting venues are also available within the property.
Hotel with Gym
This hotel has a 'Good GymFactor' and is a 5-star hotel, suggesting a high-quality gym experience. It is also located in Medan's business and shopping district.
5-Star Hotel
This hotel provides exquisite facilities reflecting North Sumatran culture with an authentic design, ideal for business and leisure. It features comfortable rooms and excellent service.
Hotel with Outdoor Pool
As a 5-star property, Grand Mercure Medan Angkasa offers an outdoor pool for guests. The pool area is a key facility for leisure and unwinding.
Luxury Hotel
Hotel for Honeymoon
Romantic Hotel
Cheap Hotel
Hotel for Yoga
Guest Reviews
Nestled in the vibrant heart of Medan, Grand Mercure Medan Angkasa impresses guests with its highly advantageous location. The hotel is positioned centrally, offering easy access to shopping malls, tourist sites, and the bustling city life. With its proximity to the modern shopping venues like CentrePoint Mall and a short stroll to the train station, exploring Medan becomes a convenient affair. This strategic locale makes it comfortable for guests to commute with ease, whether they are hopping in a Grab or taking the train to the airport. Moreover, the surrounding area offers a delightful experience for dining and relaxing with friends over a drink. While the central location does occasionally expose visitors to the city's energetic traffic fumes, the hotel compensates with friendly service, a lovely pool, and updated rooms on select floors. Grand Mercure Medan Angkasa remains an appealing choice for travelers seeking to immerse themselves in the heart of the city while enjoying the comforts of a well-situated hotel.
The breakfast experience at Grand Mercure Medan Angkasa is overwhelmingly positive, with guests consistently praising the extensive variety and quality of the offerings. The breakfast buffet is described as fabulous, sensational, and simply amazing, with a wide range of options that cater to different tastes and preferences. Guests appreciate the delicious and fresh food, with particularly enthusiastic mentions of the local cuisine and good coffee. The breakfast area, located by the pool, adds to the appeal, often likened to a vibrant party complete with great local music.
The staff service during breakfast receives commendation for being friendly and helpful, enhancing the overall dining experience. While a few guests mention concerns about presentation, pricing, and value, the majority emphasize the luxurious and comprehensive nature of the buffet, often comparing it favorably against those of other hotels. Overall, the breakfast at Grand Mercure Medan Angkasa is a celebrated feature, offering a variety of delicious options in a lively and pleasant setting.
The dining experience at Grand Mercure Medan Angkasa is generally well-received, showcasing a blend of quality meals accompanied by excellent service. Many guests praise the restaurant's cuisine, describing the food as very good and highlighting the attentive and helpful staff, which adds to the overall positive experience. Despite a few criticisms regarding organization and pricing, there is a consensus that both dinner and breakfast offerings are exceptional. However, certain incidents, such as disorganised service and isolated cases of unsatisfactory dishes, detract from this overall impression. The restaurant's food can be perceived as inconsistent, but the standout meals and dedicated staff often leave a favorable impression.
At Grand Mercure Medan Angkasa, guests repeatedly enjoy the spacious and comfortable accommodations. The rooms are regularly described as large, neat, and well-furnished, ensuring a relaxing stay. Many appreciate the modern amenities and the cleanliness maintained by the efficient staff. The bathrooms also receive positive remarks for their size and cleanliness, complementing the overall comfort of the rooms.
For those who value a good night's sleep, the super comfortable beds make a strong impression, even if some guests mention the beds as a tad firm. The hotel also scores well in terms of service and value for money, providing a reliable option for travelers.
However, a few areas show room for improvement. Some guests have noted noise issues and signs of the age of the property, suggesting the need for updates in certain rooms. Additionally, the check-in experience could be refined, as there have been instances where rooms were not ready upon arrival. Despite these occasional shortcomings, the emphasis on comfort and space makes Grand Mercure Medan Angkasa a preferred choice for many visitors.
Nestled in the vibrant city of Medan, the Grand Mercure Medan Angkasa stands out for offering a premiere sleeping experience to its guests. Most remarks indicate that the beds are exceptionally comfortable, with many guests highlighting the superb comfort they enjoyed. The hotel is particularly noted for featuring large and king-size beds, providing ample space for a restful night's sleep. Guests appreciate the balance of firmness and softness, ensuring a comfortable sleep experience. The accompanying pillows also earn commendations for enhancing the overall comfort. While there are a few isolated concerns about bed height and minor stains, the general consensus is that the beds contribute significantly to the overall comfort of the rooms. Cleanliness is another highlighted aspect, with many reviews praising the upkeep of the bedding. Overall, the Grand Mercure Medan Angkasa sets a high standard when it comes to providing a good night's rest, making it a solid choice for travelers seeking comfort in Medan.
Grand Mercure Medan Angkasa is notably praised for its cleanliness and spacious accommodations. Guests often highlight the rooms as clean and comfortable, making it an attractive choice for travelers seeking value in Medan. The large, beautifully maintained rooms provide a pleasant environment complemented by comfortable beds, contributing to a restful experience.
The hotel's overall cleanliness is consistently acknowledged, with efforts clearly directed towards maintaining high hygiene standards across its facilities. From the reception to amenities and breakfast options, guests appreciate the cleanliness and organization that contribute to the hotel's welcoming atmosphere. Many reviews commend the hotel’s endeavors in upholding a clean environment, including smoke-free rooms that effectively maintain a fresh ambiance.
Despite its positive aspects, a few areas such as bathroom maintenance and odor issues have been noted, suggesting room for improvement to fully align with expectations. Nonetheless, the friendly staff and clean pool further enrich the stay at this well-situated hotel in the town center, providing an excellent quality-price ratio. Overall, the cleanliness and spaciousness of Grand Mercure Medan Angkasa stand out as key features, drawing travelers to experience its comfortable accommodations.
At Grand Mercure Medan Angkasa, the standout feature for guests seems to be the staff's exceptional service and friendliness. Reviews consistently highlight the warm and welcoming atmosphere created by the hotel team. The personnel are described as accommodating, cheerful, and eager to ensure a memorable stay for visitors. From check-in to departure, the staff's approachability and readiness to assist are frequently noted, enhancing the overall experience at the hotel.
Guests commend the staff's professionalism and service-oriented mindset, particularly praising their friendliness and helpfulness across various interactions. While most feedback emphasizes the positive contributions of the staff, there is acknowledgment of areas for improvement, suggesting that training could be beneficial to enhance service quality further. Despite some isolated concerns about service inconsistencies, guests generally find the interactions with the Grand Mercure Medan Angkasa team to be satisfactory and pleasant.
The hotel's front desk staff receive particular praise for their welcoming demeanor, setting a positive tone upon arrival. Overall, the staff's genuine friendliness and commitment to guest satisfaction are significant reasons why visitors have such memorable experiences during their stay at this location.
Grand Mercure Medan Angkasa impresses guests with its large and inviting swimming pool, which stands out as a remarkable feature of the hotel. Surrounded by lush plants and trees, the pool offers a serene and natural ambiance that enhances the swimming experience. Guests appreciate the cleanliness and size of the pool, finding it perfect for both relaxation and invigorating morning dips. It serves as a delightful retreat for families, with children particularly enjoying their time in the water. The outdoor area adjacent to the pool provides a lovely spot for an evening drink, further enhancing the tranquil setting. Overall, the pool is consistently highlighted as a major attraction of the hotel, complemented by attentive staff and well-organized services that meet the Mercure standards.
The Grand Mercure Medan Angkasa has prompted mixed feelings among its guests, with opinions indicating a gap between its five-star status and its actual offerings. While the property is branded as a luxury hotel, several reviews highlight that its current state does not fully align with the expected standards of a five-star establishment. Guests have noted that the fittings and furniture appear dated, calling for refurbishment to meet upscale expectations. Moreover, the overall cleanliness has been a point of contention, suggesting room for improvement in maintaining a pristine environment. On the bright side, the staff has received favorable comments for their friendliness, contributing positively to the guest experience. However, certain services, such as the evening buffet, were cited as overly loud experiences, further impacting the hotel's ambiance. Overall, while the Grand Mercure Medan Angkasa offers some commendable service, it appears to be in need of updates and refinements to truly reflect its five-star label.
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Location
Breakfast
The staff service during breakfast receives commendation for being friendly and helpful, enhancing the overall dining experience. While a few guests mention concerns about presentation, pricing, and value, the majority emphasize the luxurious and comprehensive nature of the buffet, often comparing it favorably against those of other hotels. Overall, the breakfast at Grand Mercure Medan Angkasa is a celebrated feature, offering a variety of delicious options in a lively and pleasant setting.
Dinner
Rooms
For those who value a good night's sleep, the super comfortable beds make a strong impression, even if some guests mention the beds as a tad firm. The hotel also scores well in terms of service and value for money, providing a reliable option for travelers.
However, a few areas show room for improvement. Some guests have noted noise issues and signs of the age of the property, suggesting the need for updates in certain rooms. Additionally, the check-in experience could be refined, as there have been instances where rooms were not ready upon arrival. Despite these occasional shortcomings, the emphasis on comfort and space makes Grand Mercure Medan Angkasa a preferred choice for many visitors.
Beds
Cleanliness
The hotel's overall cleanliness is consistently acknowledged, with efforts clearly directed towards maintaining high hygiene standards across its facilities. From the reception to amenities and breakfast options, guests appreciate the cleanliness and organization that contribute to the hotel's welcoming atmosphere. Many reviews commend the hotel’s endeavors in upholding a clean environment, including smoke-free rooms that effectively maintain a fresh ambiance.
Despite its positive aspects, a few areas such as bathroom maintenance and odor issues have been noted, suggesting room for improvement to fully align with expectations. Nonetheless, the friendly staff and clean pool further enrich the stay at this well-situated hotel in the town center, providing an excellent quality-price ratio. Overall, the cleanliness and spaciousness of Grand Mercure Medan Angkasa stand out as key features, drawing travelers to experience its comfortable accommodations.
Staff
Guests commend the staff's professionalism and service-oriented mindset, particularly praising their friendliness and helpfulness across various interactions. While most feedback emphasizes the positive contributions of the staff, there is acknowledgment of areas for improvement, suggesting that training could be beneficial to enhance service quality further. Despite some isolated concerns about service inconsistencies, guests generally find the interactions with the Grand Mercure Medan Angkasa team to be satisfactory and pleasant.
The hotel's front desk staff receive particular praise for their welcoming demeanor, setting a positive tone upon arrival. Overall, the staff's genuine friendliness and commitment to guest satisfaction are significant reasons why visitors have such memorable experiences during their stay at this location.
Pool
5 Star
Yes, Grand Mercure Medan Angkasa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Grand Mercure Medan Angkasa.
No, Grand Mercure Medan Angkasa doesn't allow dogs.
Yes, parking facilities are available at Grand Mercure Medan Angkasa.
Yes, Grand Mercure Medan Angkasa has a gym.
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