Crowne Plaza Madinah by IHG
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Summary of reviewsCrowne Plaza Madinah by IHG, enjoys a prime location just a few minutes' walk from significant religious sites such as Masjid al-Haram and Masjid an-Nabawi, specifically key gates like gate 37 and gate 303. This convenience is particularly favorable for male visitors due to the close proximity to the men's prayer area with the hotel offering a shuttle service to the farther women's entrance. The location also provides easy access to local shops, cafes and essential amenities, making it ideal for visitors planning to explore nearby markets or grab a quick coffee.
The breakfast experience at Crowne Plaza Madinah receives high praise for its variety and quality with guests highlighting the diverse selection catering to different tastes, including Western, Middle Eastern and Eastern cuisines. Reviews describe the breakfast as "lavish," "delightful," and "world-class," though a few guests pointed out occasional issues like cold food or lack of variety. Dinner, especially during Ramadan, is similarly well-received for quality and diversity, although some criticisms include reports of cold meals, lack of freshness in certain items and pricing concerns.
Rooms at the hotel get mixed reviews. Positive feedback mentions the cleanliness and comfort of the rooms, many of which offer scenic views of the Haram and the green dome. However, numerous guests feel the rooms are small, cramped and dark with outdated furniture and amenities. There are frequent reports of maintenance and cleanliness issues, such as poor ventilation in bathrooms and slow or inadequate housekeeping services.
Cleanliness across the hotel, especially in common areas and the lobby, is generally praised with many guests describing the environment as clean and welcoming. However, some areas, particularly washrooms and carpets, show room for improvement with reports of mold, dust and slow cleaning services.
The hotel's staff consistently receive high commendations for their professionalism, friendliness and helpfulness. Specific staff members, such as Mr. Yusuf, Mrs. Fatima and Mahmood Saad, are celebrated for their outstanding service. However, a few isolated incidents of unaccommodating behavior or language barriers slightly tarnish the overall impression.
WiFi services at the Crowne Plaza Madinah get varied reviews. While some guests found the internet connection very good and fast, others experienced weak signals and intermittent service, particularly in the rooms.
Parking at the hotel is a mixed experience. While it’s described as spacious and convenient, the high fees and poor maintenance detract from the overall guest experience. Guests often express surprise at the fees and mention the limited number of parking spots as an inconvenience.
The hotel is praised for its family-friendly atmosphere and shuttle service to the women's prayer area, making it highly convenient for families. However, room size and comfort level are noted as areas that could be improved to better cater to family needs.
Bedding at the Crowne Plaza Madinah is generally well-reviewed with many guests noting the comfort and quality of the mattresses and pillows. However, some reviews point out the small size of single beds and occasional discomfort with pillows or bed sheets.
Regarding the hotel’s five-star rating, reviews suggest a divided opinion. While some guests feel the services and hospitality exceed expectations, others argue that certain aspects, such as room quality and breakfast variety, do not meet five-star standards. Some guests suggest the hotel deserves a three or four-star rating instead.
Overall, Crowne Plaza Madinah by IHG, delivers a generally positive experience with aspects like location, breakfast variety, staff hospitality and family friendliness standing out. However, improvements in room size, maintenance, WiFi consistency and parking conditions could enhance the overall guest experience.
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The breakfast experience at Crowne Plaza Madinah receives high praise for its variety and quality with guests highlighting the diverse selection catering to different tastes, including Western, Middle Eastern and Eastern cuisines. Reviews describe the breakfast as "lavish," "delightful," and "world-class," though a few guests pointed out occasional issues like cold food or lack of variety. Dinner, especially during Ramadan, is similarly well-received for quality and diversity, although some criticisms include reports of cold meals, lack of freshness in certain items and pricing concerns.
Rooms at the hotel get mixed reviews. Positive feedback mentions the cleanliness and comfort of the rooms, many of which offer scenic views of the Haram and the green dome. However, numerous guests feel the rooms are small, cramped and dark with outdated furniture and amenities. There are frequent reports of maintenance and cleanliness issues, such as poor ventilation in bathrooms and slow or inadequate housekeeping services.
Cleanliness across the hotel, especially in common areas and the lobby, is generally praised with many guests describing the environment as clean and welcoming. However, some areas, particularly washrooms and carpets, show room for improvement with reports of mold, dust and slow cleaning services.
The hotel's staff consistently receive high commendations for their professionalism, friendliness and helpfulness. Specific staff members, such as Mr. Yusuf, Mrs. Fatima and Mahmood Saad, are celebrated for their outstanding service. However, a few isolated incidents of unaccommodating behavior or language barriers slightly tarnish the overall impression.
WiFi services at the Crowne Plaza Madinah get varied reviews. While some guests found the internet connection very good and fast, others experienced weak signals and intermittent service, particularly in the rooms.
Parking at the hotel is a mixed experience. While it’s described as spacious and convenient, the high fees and poor maintenance detract from the overall guest experience. Guests often express surprise at the fees and mention the limited number of parking spots as an inconvenience.
The hotel is praised for its family-friendly atmosphere and shuttle service to the women's prayer area, making it highly convenient for families. However, room size and comfort level are noted as areas that could be improved to better cater to family needs.
Bedding at the Crowne Plaza Madinah is generally well-reviewed with many guests noting the comfort and quality of the mattresses and pillows. However, some reviews point out the small size of single beds and occasional discomfort with pillows or bed sheets.
Regarding the hotel’s five-star rating, reviews suggest a divided opinion. While some guests feel the services and hospitality exceed expectations, others argue that certain aspects, such as room quality and breakfast variety, do not meet five-star standards. Some guests suggest the hotel deserves a three or four-star rating instead.
Overall, Crowne Plaza Madinah by IHG, delivers a generally positive experience with aspects like location, breakfast variety, staff hospitality and family friendliness standing out. However, improvements in room size, maintenance, WiFi consistency and parking conditions could enhance the overall guest experience.
Luxury Hotel
A 5-star hotel providing modern comfort and traditional hospitality in the Central Area of Medina. It is recognized for its superior amenities and high-class services, catering to both business and leisure travelers.
Hotel Taking Steps Towards Sustainability
Among four-star hotels in Medina, this property has demonstrated the most significant reduction in energy usage per guest. This highlights its effective energy-saving initiatives.
Family Friendly Hotel
This hotel features comfortable rooms and suites suitable for families. It offers on-site dining options and is conveniently located near the central area, providing easy access to attractions.
Business Hotel
As part of the IHG group, Crowne Plaza Madinah is likely to offer comprehensive business services, including meeting rooms and business centers. Its central location also makes it convenient for business travelers. This location is known for modern comfort and traditional hospitality.
Hotel with Parking
Parking is available at this hotel.
Accessible Hotel
Crowne Plaza Madinah offers wheelchair accessible rooms and ADA compliant guest rooms and access routes. These rooms are equipped with accessible door locks, grab bars and tall toilets, adequate clear turning space in bathrooms, tubs with grab bars, portable bathtub seats, handheld showers with hoses, and showers with built-in transfer shower seats. Handrails and safety bars are present in the bathroom and shower, and accessible bathroom controls are available. The hotel also has accessible parking with designated spaces and ramp access to the property, hotel bar lounge, leisure facilities, and restaurant.
5-Star Hotel
Located on King Faisal Street in the central area, this hotel provides easy access to the city's main attractions. It is known for its high-quality service and comfortable accommodations.
Hotel for Honeymoon
Romantic Hotel
About Crowne Plaza Madinah by IHG
License: 10002117
Guest Reviews
Location
For male visitors, the location is particularly advantageous with the men's prayer area just steps away, guaranteeing a swift and effortless journey to and from prayer. However, it's worth noting that the women's entrance is farther away, although a shuttle service is provided to bridge this gap.
Apart from religious sites, the hotel’s location also grants easy access to various shops, cafes and essential amenities within the vicinity, making it a well-rounded spot for visitors. Whether you’re stepping out for a quick coffee at Starbucks or Dunkin Donuts or exploring nearby markets, everything is within walking distance.
The hotel itself is well-regarded for its modern facilities, cleanliness and attentive staff, ensuring a comfortable stay. The seamless blend of convenience, comfort and close proximity to significant religious landmarks makes Crowne Plaza Madinah a highly recommended choice for travelers visiting the holy city.
Breakfast
Guests often commend the "delicious" and "tasty" food with several noting that the breakfast experience was "delightful" and "amazing." The breakfast buffet is particularly highlighted for its quality and variety with mentions of high-quality service and friendly staff enhancing the overall dining experience.
However, a minority of reviews indicate areas for improvement. Some guests found the breakfast "ordinary" or in need of more variety and a few experienced issues such as "cold food" or "unsatisfactory" items in the buffet. Despite these critiques, the overall sentiment remains positive with many guests expressing satisfaction and enjoyment of the breakfast offerings at the hotel.
Dinner
Though numerous reviews emphasize the positive aspects of the dining experience, some guests express dissatisfaction with certain elements. Criticism includes instances of poor food quality, cold meals and the lack of freshness in certain items like fruits. There are also mentions of the dinner buffet being overpriced and not delivering good value for money with specific complaints about the limited variety and small portion sizes. Room service also faced isolated issues with timeliness and communication.
Overall, while many guests enjoy the good food and excellent service, there are areas for improvement in variety, food temperature and pricing to enhance the dining experience further.
Rooms
However, the predominant issue was the room size with countless reviews citing that the rooms were very small, cramped, narrow and often dark. Many noted that the bathrooms were equally small and lacked proper ventilation, adding to the overall discomfort. Another recurrent theme was the outdated condition of the rooms and furniture. Guests complained about old, worn-out furniture and carpets, some of which were stained or dirty. Various amenities, like the TV, kettle and air conditioning controls, were described as old or not functioning properly.
Maintenance and cleanliness issues also arose with some rooms suffering from poor maintenance, cigarette smoke, bad smells and even the presence of flies. The cleaning service received criticism for being slow and sometimes inadequate with rooms not being cleaned properly or on time. The lighting in many rooms was noted to be dim, contributing to a gloomy atmosphere.
While some guests managed to secure upgrades to more spacious and better-maintained rooms, the consensus is that the rooms at Crowne Plaza Madinah require significant upgrades and renovations to meet the expectations set by its 5-star rating.
Beds
However, there are recurring mentions of the beds being small, particularly when referring to the single beds. Some guests found them too narrow for comfort. Additionally, while the cleanliness of the bed linen is praised, there are occasional notes about the bedding not meeting expectations with a few mentioning uncomfortable pillows and bed sheets that were not cotton or uncomfortable.
Despite some reports of discomfort and size issues, the overall impression is that the beds are of good quality with many guests appreciating the comfortable mattresses and luxurious feel of the bedding.
Cleanliness
However, there were notable exceptions and areas needing improvement. Some reviews pointed out issues with the cleanliness of washrooms, stained and smelly carpets and outdated decor. A few guests reported mold in the bathrooms, dusty carpets and poor hygiene standards. Complaints about insufficient housekeeping services, such as uncleaned rooms despite requests, towels not being changed and slow service, were also mentioned.
Despite these negative points, overall cleanliness received praise from numerous guests, indicating that while there are areas for improvement, the hotel maintains a generally clean and welcoming environment.
Staff
Receptionists are particularly noted for being friendly, professional and efficient, often contributing to a smooth check-in process. Many reviews appreciate the supportive and responsive behavior of staff across different areas, including room service, housekeeping and the restaurant. The security and concierge teams also receive positive mentions for their helpfulness and quick response to guests' needs.
However, there are a few mentions of isolated incidents where staff were perceived as unaccommodating or having language barriers that affected communication. Despite these occasional drawbacks, the majority of feedback underscores a high standard of hospitality and service, making the Crowne Plaza Madinah a trusted choice for travelers seeking exceptional care and warm hospitality.
Wi-Fi
Parking
Guests frequently express surprise and frustration upon discovering these charges, as they are not clearly stated during booking. Additionally, the parking space itself has received criticism for being poorly maintained with foul odors noted by several reviewers. The limited number of parking spots available also poses a challenge, compelling some visitors to park far from the hotel and walk back in less than favorable conditions.
Overall, while the parking at Crowne Plaza Madinah provides some convenience, the high fees and certain maintenance issues detract from the overall guest experience.
Family
5 Star
However, numerous guests felt that the hotel should be rated lower with some suggesting a three or four-star rating instead. Criticisms were directed at the quality of services and facilities, such as the limited and lackluster breakfast options and less-than-ideal furniture décor. A few pointed out specific issues like not being able to check-in with dollars and inadequate room services. Moreover, some guests mentioned that the photos on the website did not match the reality, contributing to the overall impression that the hotel did not live up to its advertised five-star status.
In summary, despite some guests appreciating aspects of their stay, many felt the hotel fell short of the five-star rating it claims with certain facilities and services not meeting high expectations.
Business
Guests have found the hotel's location and staff flexibility to be exceptional in meeting their expectations, which can be a significant advantage for those with tight schedules or specific requirements. The hotel's proximity to the Prophet's (pbuh) mosque is convenient, especially for men. The hotel also strikes a balance, being suitable for both leisure and business stays.
However, attention to certain administrative details like ensuring company names and tax numbers are promptly added to accommodation bills could improve the experience further. There have been minor issues reported, such as the non-availability of remote controls for air conditioners and some lapses in responsiveness from reception.
Overall, Crowne Plaza Madinah has garnered recommendations from visitors who appreciated its business-friendly environment and would recommend it to friends and business partners. Reviewing and possibly upgrading the Wi-Fi setup could add to its business appeal.
Accessible
Luxury
Despite some guests noting that it is not quite a five-star hotel and mentioning some maintenance issues that tarnish its allure, the general consensus regards the establishment as a beautiful and luxurious place worthy of staying. The property features varied amenities that enhance the experience, making it comparable to a five-star in many aspects. The hotel's appearance and the classy website further contribute to the perception of luxury and opulence that defines a stay at Crowne Plaza Madinah.
No, Crowne Plaza Madinah by IHG doesn't have any pool.
No, a spa isn't available at Crowne Plaza Madinah by IHG.
No, Crowne Plaza Madinah by IHG doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Madinah by IHG.
No, Crowne Plaza Madinah by IHG doesn't have a gym.
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