InterContinental Dar Al Iman Madinah by IHG
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Summary of reviewsInterContinental Dar Al Iman Madinah by IHG, stands out for its unbeatable location, positioned just steps away from the Prophet's Mosque, earning it high praise from guests. The proximity to the holy site, especially beneficial for women's access to various mosque gates, makes it an ideal choice for visitors, complemented by stunning views and easy access to nearby shops and restaurants.
The breakfast experience is widely regarded as excellent with a diverse and high-quality buffet catering to both Arabian and Western tastes. Freshness and cleanliness of the food, combined with commendable staff service, ensure a delightful start to the day. Dinner, while featuring a wide selection and good quality, received mixed reviews regarding variety and value for money with some guests noting areas for improvement.
Rooms at the hotel are spacious, clean and comfortable, suitable for families and enhanced further by impressive views of the Prophet's Mosque. Despite some décor and furnishing being dated, the cleanliness and efficient room service are consistently highlighted. Guest feedback suggests that renovations could elevate the overall room experience to match the high reputation of the hotel.
Cleanliness is a standout feature of the hotel with high standards maintained across the property. Housekeeping and attentive staff contribute to a consistently hygienic and pleasant environment, allowing guests to focus on their spiritual journey. The staff receives overwhelming praise for their friendliness, professionalism and dedication to guest satisfaction, significantly enhancing the overall experience at the hotel.
The WiFi service, generally described as excellent and fast, adds convenience, although there are occasional complaints about connectivity issues. Parking, while conveniently positioned and well-maintained, is considered costly by many guests with finding spaces being challenging during peak periods.
The hotel is also family-friendly, offering spacious and comfortable accommodations for those traveling with children. The welcoming atmosphere, combined with excellent room service and well-received dining options, especially breakfast, makes it a suitable choice for family visits. Further amenities like wheelchair services add to its family appeal.
Overall, InterContinental Dar Al Iman Madinah by IHG, excels in location, cleanliness and staff service, providing a comfortable and convenient stay for visitors with some areas for improvement, particularly regarding room updates, dinner variety and parking fees.
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The breakfast experience is widely regarded as excellent with a diverse and high-quality buffet catering to both Arabian and Western tastes. Freshness and cleanliness of the food, combined with commendable staff service, ensure a delightful start to the day. Dinner, while featuring a wide selection and good quality, received mixed reviews regarding variety and value for money with some guests noting areas for improvement.
Rooms at the hotel are spacious, clean and comfortable, suitable for families and enhanced further by impressive views of the Prophet's Mosque. Despite some décor and furnishing being dated, the cleanliness and efficient room service are consistently highlighted. Guest feedback suggests that renovations could elevate the overall room experience to match the high reputation of the hotel.
Cleanliness is a standout feature of the hotel with high standards maintained across the property. Housekeeping and attentive staff contribute to a consistently hygienic and pleasant environment, allowing guests to focus on their spiritual journey. The staff receives overwhelming praise for their friendliness, professionalism and dedication to guest satisfaction, significantly enhancing the overall experience at the hotel.
The WiFi service, generally described as excellent and fast, adds convenience, although there are occasional complaints about connectivity issues. Parking, while conveniently positioned and well-maintained, is considered costly by many guests with finding spaces being challenging during peak periods.
The hotel is also family-friendly, offering spacious and comfortable accommodations for those traveling with children. The welcoming atmosphere, combined with excellent room service and well-received dining options, especially breakfast, makes it a suitable choice for family visits. Further amenities like wheelchair services add to its family appeal.
Overall, InterContinental Dar Al Iman Madinah by IHG, excels in location, cleanliness and staff service, providing a comfortable and convenient stay for visitors with some areas for improvement, particularly regarding room updates, dinner variety and parking fees.
Luxury Hotel
Located within the courtyard of Al Masjid an Nabawi, this InterContinental hotel is an excellent choice for those seeking to immerse themselves in the spiritual side of the city. Rooms offer views of the mosque and live sound from the Haram.
Hotel Taking Steps Towards Sustainability
This hotel is recognized as a leader in sustainability efforts among five-star hotels. It makes a conscious and dedicated effort to reduce its energy intensity.
Hotel for Honeymoon
This hotel is praised for its comprehensive honeymoon offerings and exceptional service. Guests frequently highlight the romantic atmosphere of the honeymoon suites. Its location within the courtyard of the Prophet's Mosque adds to its appeal.
Family Friendly Hotel
Known for its exceptional service and prime location, this hotel offers a comfortable stay for families. The hotel provides amenities and services that cater to both adults and children.
Business Hotel
The InterContinental brand is synonymous with quality business facilities. This hotel, with its prime location and reputation, likely provides excellent meeting spaces and services for business guests. Offers rooms with air conditioning and satellite TV.
Hotel with Parking
Secure private parking is available on site, along with valet parking. Both parking options are subject to a nightly fee.
5-Star Hotel
Located in the central area, this InterContinental hotel provides exceptional proximity to the holy sites. It features luxurious rooms, fine dining options, and dedicated services catering to pilgrims and visitors seeking a premium experience.
Romantic Hotel
Hotel near Nightlife Spots
Accessible Hotel
About InterContinental Dar Al Iman Madinah by IHG
License: 10009871
Guest Reviews
Location
The hotel’s setting in Haram Square offers stunning views and a central location advantageous for visiting nearby shops and restaurants. The breakfast buffet receives positive mention, adding to the satisfaction of the overall stay. The staff is frequently described as friendly and professional, enhancing the guest experience. Despite the hotel being characterized as old by some, the location remains its standout feature, making it a popular choice for visitors intent on being as close as possible to the Prophet's Mosque.
Breakfast
However, some areas for improvement were noted. A few guests felt that the variety of breakfast items, particularly pastries and fruits, could be expanded. Others mentioned that during peak times, the breakfast area could become crowded, causing some delays. Despite the few criticisms, the majority of reviews reflect a positive experience, making the breakfast at the hotel a memorable start to the day for many visitors.
Dinner
The hotel ensures variety during specific days like seafood on Thursdays and all meat on Fridays, which some guests found appealing. The serving staff is often praised for their excellent service, contributing to an overall pleasant dining experience. Arabic Coffee is continuously served, adding a touch of local flavor to the meals.
However, some guests felt that the dinner options could be improved, noting that the buffet was sometimes underwhelming or lacked sufficient variety. Several reviews mentioned that the dinner buffet was expensive relative to its offerings and that drink inclusions such as soft drinks and tea were notably absent. A few guests noted that the food quality and taste require improvement and there were occasional remarks about overcrowding and expired food during Ramadan.
In summary, while many guests found the dinner at InterContinental Dar Al Iman Madinah to be delightful with varied and high-quality options, there are areas for improvement, particularly regarding food variety, quality and value for money.
Rooms
While the decor and furnishings receive mixed reviews with several guests noting that the rooms are dated and in need of renovation, the room service is frequently commended for its efficiency and quality. However, some guests have mentioned issues such as old carpets, broken tiles under the carpets and outdated furniture, which suggest that improvements are needed to meet international standards.
Cleanliness remains a consistent positive aspect with rooms being kept tidy and neat. However, there are occasional mentions of maintenance issues like non-working room phones and bathroom amenities needing attention.
Overall, the rooms are spacious, clean and comfortable, but a significant number of guests feel that updates and renovations are essential to match the high expectations set by the hotel's reputation and prime location.
Beds
However, there are also some less favorable comments. A few guests noted that the beds were firm or extremely firm, making them uncomfortable for those who prefer softer options. In some cases, beds were described as old, wobbly or even hard, potentially detracting from the overall experience. A couple of reviewers mentioned that the bed size was good, but others found the beds to be small, especially in rooms designed for three.
Despite these mixed reviews, the hotel seems to maintain a decent standard of clean, comfortable bedding that meets the needs of many travelers. While there is room for improvement, especially in terms of bed softness and size, the quality of beddings adds to the comfort of guests' stay.
Cleanliness
The property's proximity to the Haram is another significant advantage with guests appreciating the short, convenient walk to the mosque. Despite a few criticisms regarding the age of the furniture and sporadic lapses in cleanliness, particularly in some bathrooms, the overall sentiment remains positive. The hotel's cleanliness is complemented by its quiet environment, making it a serene place to stay.
Enhanced by attentive cleaning staff like Abdul Manan, the hotel's thorough commitment to hygiene contributes to a consistently clean and pleasant ambiance, allowing guests to focus on their spiritual journey with peace of mind.
Staff
The hotel's employees are noted for their professionalism, politeness and dedication to ensuring guest satisfaction. Room service and housekeeping are frequently commended for their thoroughness and efficiency, contributing to the overall comfort and cleanliness of the hotel experience. Guests appreciate the staff's willingness to go above and beyond, often mentioning specific employees who made their stay memorable with their accommodating and respectful behavior.
Although most feedback is overwhelmingly positive, there are occasional mentions of less satisfactory interactions with some staff members. However, these instances are significantly outnumbered by the commendations for the team's general excellence and supportive attitude.
In summary, the staff at InterContinental Dar Al Iman Madinah are a major highlight for guests, consistently providing superb service that enhances the overall quality of the stay.
Wi-Fi
Parking
However, there are significant concerns about the cost and availability of parking. Several reviews pointed out that parking is not included in the accommodation and comes at an additional fee with various guests deeming the parking charges—ranging from 100 SAR to 300 SAR per day—too high. The high parking fees are a common point of dissatisfaction, along with the occasional lack of guidance from security personnel at the front door when it comes to parking arrangements.
Furthermore, parking availability can be problematic, especially during busy periods such as Hajj, when additional permit restrictions apply. Finding a parking space can be challenging with some guests noting that spaces can be cramped or completely unavailable at times. This situation has led some visitors to perceive parking as overcharged and not well-reflected in the overall cost of staying at the hotel.
Despite these challenges, some reviewers mentioned that the overall experience with parking was positive, indicating that parking was near and easily accessible during their stay. In essence, while the location of the InterContinental Dar Al Iman Madinah is highly appreciated, the parking situation is a mixed bag with convenience and cost being the major talking points.
Family
The property also stands out for its excellent room service and welcoming staff, contributing to a memorable family stay. Dining options, particularly the breakfast buffet, receive commendation, although there's a note that the buffet dinner could see some improvement. The hotel’s wheelchair services and accessible facilities further add to its appeal for families needing special assistance.
Clean rooms and a great environment foster a sense of comfort with several guests noting the enjoyable family atmosphere. Despite some minor issues such as the lack of interconnected rooms, the overall feedback emphasizes the property’s dedication to providing a kid-friendly and family-oriented experience. The satisfaction among families, paired with the hotel's amenities and thoughtful arrangements, clearly positions 'InterContinental Dar Al Iman Madinah' as a top pick for family trips.
Nightlife
5 Star
Many reviews emphasize the superior quality of the meals provided, where the buffet features fresh and original food that meets the high expectations associated with InterContinental hotels. The service is excellent and contributes significantly to the five-star experience.
While the majority of feedback leans towards positive aspects, a portion of the guests feel that certain areas, such as the overall condition of the hotel and cleanliness, do not entirely match typical five-star standards. Despite some criticisms on these fronts, the general consensus remains favorable with many guests describing their stays as wonderful, luxurious and most often exceeding their expectations. The hotel's consistent delivery of exceptional customer service and a welcoming ambiance ultimately leaves a lasting impression on its guests.
3 Star
Service-wise, the hotel delivers a decent experience, aligning with a three-star rating. Breakfast options, while limited, are adequate for those not seeking gourmet variety. The quality of lunch is often appreciated amidst the more critical reviews.
Overall, InterContinental Dar Al Iman Madinah holds consistent three-star standards with some guests noting it might nudge slightly above. It doesn’t entirely meet the higher star expectations but provides a satisfactory stay for those comfortable with modest, traditional amenities.
Business
The hotel is noted for being business travel-friendly with ample amenities catering to professional needs. It features dedicated business facilities including a business center, business rooms, meeting rooms and a business lounge, which collectively create an ideal environment for professional activities. When it comes to handling business requests and services, it meets guests' expectations, facilitating smooth business meetings and offering enhancements such as business suite upgrades and working desks inside rooms.
The reception staff receives specific praise for their helpfulness and the hotel's location is noted for its convenience. However, there are some indications that the VIP service could be improved and a couple of reviews mentioned occasional prioritization issues with politically exposed guests. Despite these minor points, the overall sentiment indicates a highly professional and business-ready environment, making the InterContinental Dar Al Iman Madinah a reliable choice for those visiting Medina for professional purposes.
Accessible
The hotel offers a range of accessible rooms equipped with suitable bathroom fixtures and special services, ensuring a comfortable stay even for wheelchair users and elderly guests. Guest reviews frequently highlight the convenience of having handicapped parking spaces right in front of the hotel and the readily available wheelchairs, which have proven invaluable for people with limited mobility.
Additionally, the hotel's layout features accessible facilities throughout, including convenient elevators and easy-to-use escalators. Although there is a mention of some bathroom fixtures that may pose a challenge for elderly guests, overall, the facilities are praised for their accessibility.
The strategic location of InterContinental Dar Al Iman Madinah near the ladies gate enhances its appeal, especially for families. Thus, choosing this hotel means prioritizing both comfort and ease of access during one's visit to Madinah.
Honeymoon
Luxury
Throughout the hotel, the luxury theme is consistently maintained, providing guests with a high-end experience from start to finish. This opulence extends to every corner, from the guest rooms to the public areas, ensuring a consistently upscale atmosphere. The recent renovations have only heightened the sense of splendor, adding modern touches while preserving the hotel's rich elegance.
The staff's skill sets and exceptional service are repeatedly highlighted, making the overall experience not just luxurious but also highly personalized. Dining options at the hotel's restaurant also contribute to the luxury experience, offering high-end culinary delights that complement the sophisticated surroundings.
Overall, the InterContinental Dar Al Iman Madinah offers a high-class experience characterized by luxury touches and a five-star atmosphere, ensuring that guests feel thoroughly pampered and appreciated throughout their stay.
No, InterContinental Dar Al Iman Madinah by IHG doesn't have any pool.
No, a spa isn't available at InterContinental Dar Al Iman Madinah by IHG.
No, InterContinental Dar Al Iman Madinah by IHG doesn't allow dogs.
Yes, parking facilities are available at InterContinental Dar Al Iman Madinah by IHG.
No, InterContinental Dar Al Iman Madinah by IHG doesn't have a gym.
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