Hayah Diamond Hotel
Medina
24.46350600,
39.60566200
,
Dmab2334، 2334 محمد بن مسلمه، 6038، حي النقاء, Al Madinah Al Munawwarah 42311
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Summary of reviewsThe Hayah Diamond Hotel is highly favored for its prime location, especially its close proximity to the renowned Al-Masjid an-Nabawi, making it a convenient choice for worshippers. Guests appreciate the brief 5 to 10-minute walk to the Prophet’s Mosque, along with easy access to the Quba Walkway and nearby cafes, restaurants and shops. Despite occasional comments about small room sizes and limited parking, the strategic placement of the hotel is one of its most celebrated features, enhancing its appeal alongside competitive pricing.
The hotel’s rooms are generally regarded for their cleanliness with some guests mentioning the inclusion of amenities like kettles and free private parking. The rooms maintain a tidy and neat environment thanks to daily housekeeping efforts. However, there are mixed reviews about the room size and maintenance. Many guests found the rooms to be small and beds uncomfortable with issues like old furniture, non-functional TVs and poor sound insulation being noted. Although the bathrooms are mostly clean, some reviews pointed out the need for better ventilation and maintenance.
The staff at Hayah Diamond Hotel receive mixed reviews with many guests noting their friendliness, respectfulness and efficient check-in and check-out processes. Specific praise was given to certain staff members for their cheerful and courteous demeanor. On the flip side, some guests experienced rude and unhelpful interactions, particularly at the reception, highlighting a need for improved training and consistency in customer service.
Parking at the hotel is another mixed aspect, offering free parking for cars and SUVs with a small basement parking lot available. However, the limited number of spaces, narrow parking areas and frequently full parking garage pose challenges, especially for larger vehicles and during peak times.
In summary, the Hayah Diamond Hotel is a clean, affordable option with a prime location near Al-Masjid an-Nabawi, making it an attractive choice for travelers prioritizing proximity to the holy site. Although room and staff service quality vary, the overall experience remains positive for many guests, making it a practical and appealing option.
Categories
The hotel’s rooms are generally regarded for their cleanliness with some guests mentioning the inclusion of amenities like kettles and free private parking. The rooms maintain a tidy and neat environment thanks to daily housekeeping efforts. However, there are mixed reviews about the room size and maintenance. Many guests found the rooms to be small and beds uncomfortable with issues like old furniture, non-functional TVs and poor sound insulation being noted. Although the bathrooms are mostly clean, some reviews pointed out the need for better ventilation and maintenance.
The staff at Hayah Diamond Hotel receive mixed reviews with many guests noting their friendliness, respectfulness and efficient check-in and check-out processes. Specific praise was given to certain staff members for their cheerful and courteous demeanor. On the flip side, some guests experienced rude and unhelpful interactions, particularly at the reception, highlighting a need for improved training and consistency in customer service.
Parking at the hotel is another mixed aspect, offering free parking for cars and SUVs with a small basement parking lot available. However, the limited number of spaces, narrow parking areas and frequently full parking garage pose challenges, especially for larger vehicles and during peak times.
In summary, the Hayah Diamond Hotel is a clean, affordable option with a prime location near Al-Masjid an-Nabawi, making it an attractive choice for travelers prioritizing proximity to the holy site. Although room and staff service quality vary, the overall experience remains positive for many guests, making it a practical and appealing option.
Cheap Hotel
Located in Al Nakaa, Medina, this hotel offers affordable accommodation with convenient access to local attractions. It provides essential amenities for a comfortable stay on a budget.
Small Hotel
This hotel offers a comfortable and convenient stay. The intimate environment and personalized service enhance its charming appeal.
Hotel with Parking
About Hayah Diamond Hotel
License: 10008806
Guest Reviews
Location
The hotel's location also situates it near the Quba Walkway and several essential services, including numerous cafes, restaurants and shops, adding to the convenience of guests. Additionally, the area’s relative centrality ensures that amenities for daily needs are easily accessible.
Despite some isolated mentions of small room sizes and limited parking, the hotel's strategic placement remains its most celebrated feature. The competitive pricing further underscores the value, making it a practical and appealing choice for travelers prioritizing proximity to the sacred mosque. The clean, affordable accommodations and courteous staff enhance the overall stay, ensuring that guests have a pleasant experience.
Rooms
However, the overwhelming feedback highlights several areas for improvement. Many guests found the rooms to be extremely small, especially for groups of four, which led to a feeling of congestion and lack of space to move around. The beds were often described as tiny and uncomfortable with rooms sometimes being overcrowded with beds to the point where there was no room to sit.
Guests also reported significant issues with room maintenance and facilities. Some noted that the TV was not functioning, furniture appeared old and worn out and essentials like kettles and irons were often missing. Additionally, there were complaints about poor sound insulation, making the rooms noisy and less private.
Housekeeping services seem to be lacking as well with several guests mentioning that their rooms were not cleaned throughout their stay. The bathrooms, while clean for some, were found to be small and not well-maintained by others.
Overall, while the Hayah Diamond Hotel offers a clean and conveniently located option, guests might need to weigh these positives against the limited room space, maintenance issues and lack of prompt housekeeping services.
Beds
Cleanliness
However, there are mentions of areas needing improvement. Cleaning services, while frequently performed, are inconsistent and some guests found room cleanliness lacking throughout their stay. Issues like old and dirty carpets, poor ventilation in bathrooms and rooms with unpleasant smells suggest that maintenance could be more thorough. Overall, the hotel's cleanliness is mostly commended, but certain aspects require attention to meet all guests' expectations.
The proximity of the hotel to Al-Masjid an-Nabawi is a significant advantage, enhancing its appeal alongside its cleanliness. Despite occasional comments about inadequate service and room conditions, the general consensus is that Hayah Diamond Hotel provides a clean and organized stay for its guests.
Staff
However, there were considerable complaints about the staff as well. Numerous guests described their experiences with the staff as rude, unhelpful and unprofessional, particularly at the reception. Specific comments highlighted a lack of cooperation during check-in and out, indifference and even disrespectful behavior. The need for training was frequently mentioned, suggesting inconsistency in service quality. Overall, while some staff at Hayah Diamond Hotel perform admirably, significant improvements in customer service are necessary to ensure a consistently positive guest experience.
Parking
No, Hayah Diamond Hotel doesn't have any pool.
No, a spa isn't available at Hayah Diamond Hotel.
No, Hayah Diamond Hotel doesn't allow dogs.
Yes, parking facilities are available at Hayah Diamond Hotel.
No, Hayah Diamond Hotel doesn't have a gym.
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