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Luma Serviced Apartments

Medina , حميضه بن رقيم (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsLuma Hotel offers a well-rounded experience for travelers, characterized by a convenient location and strong service offerings. Situated away from the city's hustle and bustle, yet close to a range of essential services, it presents a practical choice for those seeking a quiet and accessible stay. Although a distance from key sacred sites such as the Prophet's Mosque may be a drawback for some, the location provides easy access to the train station and airport, benefiting travelers in transit or those planning further journeys.

The hotel's accommodations are particularly notable for their spaciousness and cleanliness, factors consistently praised by guests. The large, well-furnished rooms offer a comfortable environment, enhanced by diligent housekeeping practices that ensure a tidy space throughout guests' stays. While some minor design issues, such as ineffective curtains and occasional noise, have been mentioned, the overall satisfaction with the room quality remains high.

Cleanliness is a standout feature, with visitors regularly commending the pristine conditions and serene atmosphere maintained within the hotel. Prompt attention to cleaning requests and the cheerful demeanor of the reception staff further contribute to the welcoming ambiance.

The Luma Hotel staff receive commendations for their professionalism and friendliness, offering guests a polite and efficient check-in experience. Their readiness to assist and flexible approach to addressing inquiries create a comfortable stay environment, although there is some room for improvement in staff experience and service consistency.

In summary, Luma Hotel excels in providing a clean, spacious, and conveniently located accommodation option with a high level of guest service, making it a favorable choice for travelers prioritizing comfort and accessibility.
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Hotel for Honeymoon

Family Friendly Hotel

Business Hotel

Hotel with Parking

Room Types

Junior Suite Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. This wheelchair accessible suite has a tea and coffee maker, a seating area with a flat-screen TV and a roll-in shower. The unit has 2 beds.

Junior Suite Boasting a private entrance, this suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The suite has parquet floors, a seating area with a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit has 3 beds.

Executive Suite This spacious suite consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The suite provides a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, a seating area as well as city views. The unit offers 4 beds.

Deluxe Junior Suite This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite offers a private entrance, a tea and coffee maker, a seating area, a flat-screen TV with cable channels, as well as city views. The unit has 2 beds.

About Luma Serviced Apartments

License: 10008779

Guest Reviews

Location

Luma Hotel boasts a location that caters well to those seeking convenience and quiet. It is particularly accessible for travelers arriving by car, with its proximity to both the train station and Prince Mohammed bin Abdulaziz Airport. The surrounding neighborhood offers a wealth of services including restaurants, grocery stores, fruit and vegetable shops, and pharmacies, making it easy for guests to access essentials. Despite being situated away from the hustle of the city center, the hotel remains close to everything one might need. The hotel staff are recognized for their helpfulness, enriching the experience of staying in a serene and clean environment. However, for those prioritizing proximity to sacred sites such as the Prophet's Mosque, the location may pose a challenge due to the distance requiring a 16-minute drive or a longer walk. While the hotel offers quiet accommodations, some guests feel the building could benefit from modernization and find the luxury level to be average, especially given the lack of breakfast and facilities. Despite these concerns, the ease of entry and exit and overall serviceability of the area make Luma Hotel a practical choice for travelers planning to relax before embarking on their journey to Mecca.

Rooms

Luma Hotel's accommodations are notably commendable for their spaciousness, providing generous room sizes that allow guests to relax comfortably. Many travelers appreciate the ample living areas and well-furnished environments, further enhancing the overall experience. The cleanliness of the rooms is consistently highlighted, adding to the appeal for those who value pristine conditions during their stay. Additionally, the location's convenience is an added advantage, with essential services nearby. However, some guests have pointed out a few design drawbacks, such as curtains that don't effectively block out light and a less desirable layout due to the bathroom's positioning within the room. Furthermore, an occasional mention of noisy flooring suggests room for improvement. Nonetheless, the overarching sentiment is that of satisfaction with the spacious and clean environment Luma Hotel offers.

Cleanliness

Luma Hotel consistently impresses with its high standards of cleanliness and a peaceful atmosphere. Guests frequently highlight the spotless condition of the rooms and the overall hotel environment. The spaciousness of the accommodations, coupled with meticulous cleaning practices, contributes to a comfortable stay. Visitors appreciate the prompt response to cleaning requests, ensuring that rooms maintain their tidiness. The reception staff's cheerful and cooperative demeanor further enhances the welcoming ambiance of the hotel. While most reviews reflect a positive experience regarding cleanliness, a few mention areas with dust, indicating occasional lapses. Nevertheless, the hotel's commitment to maintaining a clean and serene environment remains a prominent feature in guest reviews.

Staff

At Luma Hotel, the staff receives high praise for their cooperation, friendliness, and professionalism. Guests frequently highlight the exceptional reception experience, characterized by polite and welcoming employees who facilitate a swift check-in process. The team is described as respectful, approachable, and always ready to assist with inquiries, embodying a sense of flexibility when addressing guest needs. While most interactions with the staff are marked by high levels of politeness and tact, a few reviews suggest room for improvement in terms of experience and consistency in service. Overall, the dedication to guest satisfaction is a consistent theme, with the reception staff and management noted for their admirable level of politeness and respect.

No, Luma Serviced Apartments doesn't have any pool.

No, a spa isn't available at Luma Serviced Apartments.

No, Luma Serviced Apartments doesn't allow dogs.

Yes, parking facilities are available at Luma Serviced Apartments.

No, Luma Serviced Apartments doesn't have a gym.

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