Sofitel Shahd Al Madinah
Medina
24.47205500,
39.61143100
,
Opp Masjid Al Nabawy, Po Box 25517, Central District
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Summary of reviewsSofitel Shahd Al Madinah, located in the heart of Madinah, is renowned for its excellent proximity to the Prophet's Mosque, making it a favored choice for pilgrims. Guests appreciate the hotel's strategic location, which offers easy access to both the men's and women's gates of Masjid Al Nabawi, as well as numerous shops and restaurants, enhancing overall convenience.
The breakfast experience at the hotel garners high praise with visitors highlighting the extensive and sumptuous buffet that caters to a wide range of tastes. Its variety and the quality of the food are well-regarded, although some guests felt it was overpriced and the bakery items could be improved. The dinner offerings are similarly lauded with high-quality and diverse cuisines. Special meals such as Iftar and Sahoor also receive positive remarks, although some felt the dinner prices were on the higher side.
Rooms at Sofitel Shahd Al Madinah are a mix of spacious and comfortable accommodations with many guests impressed by their size and cleanliness. However, there are notable criticisms regarding outdated elements and necessary maintenance, detracting from the overall luxurious experience.
The hotel's emphasis on cleanliness is frequently commended with many visitors praising the spotless rooms and diligent housekeeping services. Nevertheless, issues with dusty areas and worn-out furnishings have been noted, indicating a need for consistent upkeep.
Staff at Sofitel Shahd Al Madinah are often highlighted for their professionalism, friendliness and efficient service. Guests frequently mention specific staff members for their exceptional service, contributing to a welcoming and well-organized hotel environment. However, proficiency in English and occasional lapses in service are areas for improvement.
The Wi-Fi service, unfortunately, falls short with many reports of weak and intermittent connections impacting the guest experience. Parking presents a mixed bag with facilities available at a significant fee, which some guests found excessive. The limited and sometimes inconvenient parking spaces add to the challenge.
For families, Sofitel Shahd Al Madinah is highly recommended due to its prime location and spacious, clean suites designed to accommodate family needs. Despite some issues, the overall sentiment is positive, making it an appealing option for family visits.
The area surrounding the hotel is lively at night with various food options and cafes, though some guests might find the noise levels disruptive. Beds receive mixed reviews; while many find them comfortable, others note issues with height and firmness.
Overall, Sofitel Shahd Al Madinah offers a promising stay with its exceptional location, commendable dining options and friendly staff, though it could benefit from addressing maintenance, Wi-Fi and some service issues to enhance the guest experience.
Categories
The breakfast experience at the hotel garners high praise with visitors highlighting the extensive and sumptuous buffet that caters to a wide range of tastes. Its variety and the quality of the food are well-regarded, although some guests felt it was overpriced and the bakery items could be improved. The dinner offerings are similarly lauded with high-quality and diverse cuisines. Special meals such as Iftar and Sahoor also receive positive remarks, although some felt the dinner prices were on the higher side.
Rooms at Sofitel Shahd Al Madinah are a mix of spacious and comfortable accommodations with many guests impressed by their size and cleanliness. However, there are notable criticisms regarding outdated elements and necessary maintenance, detracting from the overall luxurious experience.
The hotel's emphasis on cleanliness is frequently commended with many visitors praising the spotless rooms and diligent housekeeping services. Nevertheless, issues with dusty areas and worn-out furnishings have been noted, indicating a need for consistent upkeep.
Staff at Sofitel Shahd Al Madinah are often highlighted for their professionalism, friendliness and efficient service. Guests frequently mention specific staff members for their exceptional service, contributing to a welcoming and well-organized hotel environment. However, proficiency in English and occasional lapses in service are areas for improvement.
The Wi-Fi service, unfortunately, falls short with many reports of weak and intermittent connections impacting the guest experience. Parking presents a mixed bag with facilities available at a significant fee, which some guests found excessive. The limited and sometimes inconvenient parking spaces add to the challenge.
For families, Sofitel Shahd Al Madinah is highly recommended due to its prime location and spacious, clean suites designed to accommodate family needs. Despite some issues, the overall sentiment is positive, making it an appealing option for family visits.
The area surrounding the hotel is lively at night with various food options and cafes, though some guests might find the noise levels disruptive. Beds receive mixed reviews; while many find them comfortable, others note issues with height and firmness.
Overall, Sofitel Shahd Al Madinah offers a promising stay with its exceptional location, commendable dining options and friendly staff, though it could benefit from addressing maintenance, Wi-Fi and some service issues to enhance the guest experience.
Luxury Hotel
This luxurious 5-star hotel blends French elegance with authentic Arabian warmth, featuring elegantly appointed rooms and suites, many with stunning views of the Prophet's Mosque. It offers world-class cuisine across two on-site restaurants and a health club.
Hotel Taking Steps Towards Sustainability
This hotel is listed among those taking steps towards sustainability.
Hotel for Honeymoon
This 5-star hotel offers luxurious rooms and suites with views of the Mosque and Haram Plaza. It seamlessly connects local traditions with elegant French hospitality, providing a profound spiritual experience. Its location, steps away from Al Masjid Al Nabawi, makes it ideal for a memorable honeymoon.
Family Friendly Hotel
This hotel provides luxurious accommodations and is situated close to the Prophet's Mosque. The hotel offers family-friendly amenities and services, including spacious rooms and dining options.
Romantic Hotel
This hotel is listed as a Hotel for Honeymoon. It provides luxurious accommodations and excellent service, creating a comfortable and romantic atmosphere.
Business Hotel
Located near Al Masjid Al Nabawi, this hotel combines local traditions with elegant French hospitality. While specific details about business amenities are not available, Sofitel hotels often cater to business travelers.
Hotel with Parking
This hotel provides on-site, indoor, and private parking with 60 spaces available 24/7. Self-parking is available for a surcharge, and valet parking is also offered.
Accessible Hotel
Sofitel Shahd Al Madinah is wheelchair accessible throughout its grounds and offers facilities for disabled guests.
5-Star Hotel
This hotel is located opposite Masjid Al Nabawi, offering unparalleled access for worshippers. It provides luxurious accommodations and high-end services expected of a 5-star Sofitel property, ensuring a comfortable and convenient stay.
Hotel near Nightlife Spots
About Sofitel Shahd Al Madinah
License: 10007643
Guest Reviews
Location
Reviewers frequently describe the location as perfect, superb and brilliant, signifying a consensus about the advantageous positioning of the hotel. Many appreciate the relatively short walking distance to the mosque, emphasizing the comfort and ease it brings, particularly for families and elderly guests. The proximity to essential amenities is another commonly appreciated feature with various eateries and markets located in the vicinity.
Additionally, the hotel's close access to the Haram gates ensures that guests can quickly and easily attend prayers and other religious activities without hassle. Whether described as strategically located or benefiting from an unparalleled setting, it is clear that the geographic placement of Sofitel Shahd Al Madinah is one of its standout attributes.
Overall, the convenient and strategic location near the Prophet's Mosque, combined with the nearby commercial facilities and ease of access, makes Sofitel Shahd Al Madinah a highly recommended option for visitors seeking proximity to the holy site in Madinah.
Breakfast
Despite the glowing praise, a few reviews suggest that the breakfast could be overpriced and some elements, such as bakery items and the hotness of the food, might need improvement. Its popularity means it can get very busy, especially just after the fajr prayer. Nonetheless, the attentive and helpful breakfast staff help maintain a smooth and pleasant dining experience. The breakfast service is generally well-organized, ensuring a positive start to the day for most guests staying at the hotel.
Dinner
The buffet features a wide range of cuisines and a generous assortment of dishes suitable for different palates, making both breakfast and dinner popular choices among visitors. Special meals like Iftar and Sahoor are also positively mentioned, although some found the Iftar experience to be crowded.
However, not all reviews are glowing. Some guests felt that the dinner prices were on the higher side with a few labeling it as overpriced or a rip-off. There are occasional mentions of specific dishes falling short, such as poor-quality ready-made grape leaves. Room service has been a mixed bag with some guests praising the delicious menu while others complained about limited availability and repetition of items. Speed of service, especially when requesting coffee or room service items, also drew some criticism. Despite these points, the overall sentiment toward the hotel's dining options remains largely positive with many guests enjoying fantastic meals during their stay.
Rooms
The spaciousness and comfort extend to the bathrooms, which are described as nice and large. Many visitors appreciated the quiet floors, the cleanliness and room service. Additionally, the location of the hotel and its proximity to key areas seem to be significant advantages.
However, there are some recurrent issues that have marred the experience for other guests. Several rooms are reported to be outdated and in dire need of maintenance and renovation. Problems with cleanliness were also noted, including stained floors and sofas, dusty areas and old, dirty carpets. Some rooms were described as dark with fixtures and fittings not meeting the five-star hotel standard, such as broken bathrooms and wardrobes. It's also worth mentioning that some rooms felt small and cramped, which did not offer good value for the price paid.
Overall, Sofitel Shahd Al Madinah promises a good stay with spacious, comfortable accommodations but clearly requires attention to some maintenance and housekeeping areas to bring the experience up to the luxurious standard it aims to offer.
Beds
However, some guests faced challenges with the bed's height and firmness. A few found the mattresses to be too hard or the beds unusually high, which might not be preferable for everyone. There were mentions of outdated bedding and the need for bed renovations with some beds being described as broken, squeaky or uncomfortable. Cleanliness was generally maintained, although a few reviews pointed out issues like unchanged bed sheets and outdated or dirty bedding. Despite these concerns, the location and room size were generally well-received, contributing to a comfortable stay for many guests.
Cleanliness
However, the acclaim is not without its criticisms. Several reviews point out recurrent issues with stained carpets and worn-out furnishings, which detract from the overall impression of the property. Some guests found their rooms to be less than satisfactory in terms of cleanliness with dusty areas, unclean bathrooms and occasionally unpleasant odors being noted.
The hotel benefits from a diligent staff who strive to maintain cleanliness, yet inconsistency appears to be a problem with some visitors experiencing inadequate housekeeping services. Despite these mixed reviews, the general consensus leans towards an appreciation of the clean environment, especially considering its proximity to Masjid Al-Nabawi. The consistent effort to sustain a hygienic space has been recognized, although areas such as carpeting and bathroom maintenance could use attention for a more uniformly positive experience.
Staff
The reception team, including individuals like Mr. Ghamidi, Ms. Shahad and Mr. Basem, is frequently mentioned for their efficient and polite service. Guests appreciate the seamless check-in and check-out processes, as well as the prompt and attentive handling of requests. The restaurant and housekeeping staff also receive positive remarks for their cooperative and supportive demeanor.
Several specific staff members, such as Nouf, Nora and Osama, are noted for their exceptional service and professionalism. The hotel management, including the general manager and department managers, is recognized for maintaining high standards and ensuring guests' comfort and satisfaction.
The ambiance at Sofitel Shahd Al Madinah is complemented by the decorum and pleasant attitude of the staff, making guests feel well-cared-for throughout their stay. While there are minor critiques regarding the proficiency in English and occasional lapses in cleaning services, the overall sentiment remains overwhelmingly positive. The hotel's excellent location, combined with the dedication and friendliness of the staff, makes for an inviting and enjoyable experience for visitors.
Wi-Fi
Parking
Several reviews pointed out the inconvenience of the parking system with parking facilities often being full or under construction. The lack of sufficient parking spaces was a common complaint with some guests unable to secure a spot even after inquiring in advance. The parking situation was further complicated by the high demand and crowding in the hotel's elevators.
Overall, while parking is technically available at Sofitel Shahd Al Madinah, guests should be prepared for a potentially steep daily fee and limited availability. The overall sentiment suggests that improvements in parking arrangements and more transparent communication about fees would greatly enhance the guest experience.
Family
Guests highlight the spacious and clean family suites, offering a comfortable stay with all the necessary amenities. The accommodation is designed with family needs in mind, providing ample room size and configurations that suit prolonged family visits. The family suite with two bedrooms is particularly appreciated for its high standard and convenience.
The hotel's family-oriented environment is consistently praised with family-friendly facilities and a gym available for fitness enthusiasts. Staff are recognized for their excellent service and prompt assistance, creating a welcoming atmosphere.
Overall, Sofitel Shahd Al Madinah ensures a beautiful and memorable experience for families. Despite a few minor issues, like views or occasional disturbances from neighboring guests, the positive aspects outweigh these concerns. Many families express their intention to return and recommend the hotel to others, underscoring its reputation as a family-friendly destination.
Nightlife
5 Star
While some patrons commend it for its high-end standards, five-star facilities and excellent service, others find discrepancies in the luxury and experience expected from a top-tier establishment. Common issues include outdated furniture and occasional problems with warm water in washrooms. The hotel's services, such as the check-in process and breakfast buffet, sometimes fall short of five-star efficiency with mentions of delays, congestion and overcrowding.
Thus, while the hotel's exceptional cleanliness and location are consistent positives, a significant number of reviews indicate that it does not fully meet international five-star standards in various aspects, suggesting room for improvement to justify its rating.
Business
Accessible
However, the convenience of the hotel's location, especially in relation to the women’s entrance of the haram, is a significant advantage for worshippers. The staff are praised for their cooperation and supportive nature, often accommodating early check-ins when possible. The parking facilities are excellent, though some guests mentioned that parking access could be made easier. Overall, while the hotel is quite accessible, there is room for enhancements to better serve guests with disabilities for both short and potentially longer stays.
Luxury
Visitors note that the hospitality is highly professional with staff being representative, qualified and extremely helpful. The hotel is described as modern and clean, contributing to the overall superior experience. Its excellent location adds to the appeal, making it a preferred choice for discerning guests.
While there are some mentions of basic or outdated rooms that challenge the 5-star rating, the overall sentiment leans towards a luxurious, boutique hotel experience. The bathroom facilities and room comfort receive praise, reinforcing the hotel’s status as a top-quality destination.
In summary, Sofitel Shahd Al Madinah provides an atmosphere of luxury with excellent service, making it an exceptional choice for travelers seeking an indulgent stay.
No, Sofitel Shahd Al Madinah doesn't have any pool.
No, a spa isn't available at Sofitel Shahd Al Madinah.
No, Sofitel Shahd Al Madinah doesn't allow dogs.
Yes, parking facilities are available at Sofitel Shahd Al Madinah.
No, Sofitel Shahd Al Madinah doesn't have a gym.
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