Y Platinum Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsW Platinum Hotel garners appreciation for several aspects, particularly its room cleanliness, comfort and staff professionalism, though certain areas necessitate improvements. Guests delight in the hotel’s quiet, amenity-rich surroundings, comfortably distanced from the bustling city center yet in proximity to essential amenities like restaurants and supermarkets. The hotel’s rooms are frequently praised for their spaciousness, cleanliness and well-maintained condition with spotless bathrooms and comprehensive in-room amenities such as water, tea, coffee and toiletries. The serene atmosphere and efficient room service contribute significantly to guest satisfaction.
The hotel staff, especially at reception, receive commendations for their friendliness, politeness and professionalism. Individuals like Walaa Alredadi and Iman Baghdadi have been highlighted for their exceptional service, contributing to the hotel’s welcoming environment. However, there are occasional reports of indifference from some staff members, indicating a need for consistent service quality.
While the hotel receives praises, there are notable areas for enhancement. The distance from the Prophet's Mosque is a significant drawback with many guests citing inconvenience due to ongoing road construction and a lack of reliable transportation options. The breakfast offering also requires attention with frequent complaints about limited variety, poor quality and subpar dining conditions in a basement room lacking ventilation.
Wi-Fi connectivity is consistently criticized with many guests experiencing weak or non-functioning internet access. Additionally, while parking is available and often free, the limited number of shaded spots and lack of a bus service to the mosque pose challenges for guests.
In conclusion, W Platinum Hotel excels in delivering a clean, comfortable and professionally staffed environment, but could significantly benefit from improvements in breakfast variety, Wi-Fi reliability and closer proximity to central religious sites.
Categories
The hotel staff, especially at reception, receive commendations for their friendliness, politeness and professionalism. Individuals like Walaa Alredadi and Iman Baghdadi have been highlighted for their exceptional service, contributing to the hotel’s welcoming environment. However, there are occasional reports of indifference from some staff members, indicating a need for consistent service quality.
While the hotel receives praises, there are notable areas for enhancement. The distance from the Prophet's Mosque is a significant drawback with many guests citing inconvenience due to ongoing road construction and a lack of reliable transportation options. The breakfast offering also requires attention with frequent complaints about limited variety, poor quality and subpar dining conditions in a basement room lacking ventilation.
Wi-Fi connectivity is consistently criticized with many guests experiencing weak or non-functioning internet access. Additionally, while parking is available and often free, the limited number of shaded spots and lack of a bus service to the mosque pose challenges for guests.
In conclusion, W Platinum Hotel excels in delivering a clean, comfortable and professionally staffed environment, but could significantly benefit from improvements in breakfast variety, Wi-Fi reliability and closer proximity to central religious sites.
Family Friendly Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
The location of the W Platinum Hotel has received mixed reviews from guests with two predominant perspectives emerging. On a positive note, several guests appreciate that the hotel is close to key amenities such as restaurants, supermarkets and a laundromat. The location is also near a mosque, which is a convenience for those looking to attend prayer. Some reviews highlight the hotel's closeness to main roads, making access relatively easy for those with a car and note the peacefulness of the area, away from the hustle and bustle of central Madinah.
However, a significant number of guests find the distance from the Prophet's Mosque (Masjid an Nabwi) to be a drawback. Descriptions often emphasize that the hotel is far from the holy mosque, ranging from 12 kilometers to a 15-20 minute car ride, depending on traffic. This distance can cause inconvenience due to the ongoing road construction and difficulty in finding taxis with some guests mentioning the lack of regular public transportation options. Furthermore, several reviews mention that the hotel is hard to locate and some encountered issues with incorrect addresses provided online.
In summary, while the W Platinum Hotel is appreciated for its quiet and amenity-rich surroundings, its significant distance from the central religious sites and transportation challenges have been a point of contention for many guests.
W Platinum Hotel offers a breakfast experience that varies significantly according to guest feedback. On the positive side, some guests found the breakfast simple yet sufficient with descriptors like "good" and "acceptable to good" used by several reviewers. A few noted the modest buffet as adequate, appreciating its basic yet beautiful presentation.
However, many guests expressed dissatisfaction with the breakfast offerings. Common critiques included the limited variety and lack of diverse options. The food was often described as poor with some guests calling it bad, very bad or even horrible. There were mentions of the breakfast being served in a basement room with insufficient ventilation, adding to the overall subpar dining experience.
Additionally, several guests highlighted that the breakfast did not meet their expectations, noting that it was not up to the standard of the hotel. Consistent feedback suggested that improvements and diversification of the breakfast menu were needed. Some even compared it unfavorably to other hotels, indicating that it was not value for money.
Despite the few positive remarks, the general consensus points toward the need for significant enhancements in the breakfast service.
W Platinum Hotel offers a mix of room experiences ranging from highly commendable to areas requiring attention. The hotel is appreciated for its spacious, clean and well-maintained rooms with many guests highlighting the comfort of the beds and quality of the bedding. The rooms are noted for being stocked with essential amenities such as water, tea, coffee, shampoo, soap and towels. Cleanliness is a consistently praised aspect with guests finding the rooms and bathrooms to be spotless.
However, room sizes and the availability of amenities show some variability. Some guests found their rooms to be small and dark, while others felt the rooms were large and offered great street views. Comfort was generally high with mentions of a huge king-size bed and an overall quiet and calming atmosphere.
There are a few drawbacks that have been noted. Issues with air conditioning, room dampness and smoke smell were commonly mentioned. Furthermore, insulation problems lead to noise and discomfort and the design of the windows was unconventional with some being locked or unable to open. Some rooms assigned did not align with reservations, such as being placed in smoking rooms.
In regards to furniture, there are mentions of rooms lacking sufficient seating with some double rooms only having one chair. There are also occasional complaints about the cleanliness standards not being uniformly maintained and the smell in the bathroom being unpleasant at times.
Overall, while W Platinum Hotel excels in room spaciousness, cleanliness and comfort, improvements in air quality, window functionality and overall room maintenance could enhance guest satisfaction.
W Platinum Hotel offers a variety of bed experiences with many guests praising the spaciousness and comfort provided by the large and king size beds. A significant number of reviewers describe the beds as comfortable, contributing to a restful night's sleep. The bedding is appreciated for its cleanliness with positive remarks about the bedspread's pleasant scent and periodic changes.
However, not all feedback is favorable. Several guests express dissatisfaction with the quality of the mattresses and pillows, citing discomfort and inadequate maintenance. Some mention issues such as bedbugs and itching, which indicate problems with some of the bedding. Despite the hotel's strong points in providing comfortable and spacious accommodations, there is a recurring concern about the state of the beds and pillows that needs to be addressed.
W Platinum Hotel receives high praise for its cleanliness from guests, noted repeatedly for its overall hygiene and well-maintained facilities. The hotel is described as clean and comfortable with rooms that are consistently neat and tidy. Guests appreciate the spotless bathrooms and cleanliness of beddings and washrooms. The atmosphere of the hotel is calm and serene, adding to the overall sense of tranquility and comfort.
Room service is efficient in maintaining room cleanliness, ensuring that spaces are kept fresh and organized. The communal areas, including the gym, are upheld to rigorous standards of hygiene. Many visitors highlight the hotel’s welcoming and friendly staff, which enhances the pleasant and clean environment.
While predominantly positive, some reviews mention minor areas for improvement, such as the condition of certain amenities and occasional issues with room insulation. Despite these few critiques, the hotel's commitment to cleanliness and its clean, tidy appearance make it a favored choice for guests seeking a hygienic and comfortable stay.
W Platinum Hotel has received extensive feedback about its staff from guest reviews, highlighting both positive and negative aspects. The employees are frequently noted for their friendliness and helpfulness. Many guests praised the reception staff specifically with terms such as welcoming, polite, professional and cooperative being repeatedly mentioned. Guests noted the efficiency of the check-in process and the attentiveness and responsiveness of the reception team. Particular individuals like Walaa Alredadi and Iman Baghdadi were singled out for their exceptional service.
Overall, many guests found the hotel staff to be well-mannered, kind and generally professional, contributing positively to their stays. However, some reviews highlighted areas needing improvement, pointing out instances of indifference and lack of effort from both cleaning and reception staff. Despite these issues, the overarching sentiment towards the staff remains favorable with many guests commending their friendliness and professionalism.
The Wi-Fi experience at W Platinum Hotel has consistently been highlighted by guests as an area in need of improvement. Visitors have reported difficulties with connectivity, indicating that the internet often does not work or provides a very weak signal. There have been mentions of the Wi-Fi not functioning throughout entire stays, contributing to a less convenient experience for those who rely on stable internet access.
The parking situation at W Platinum Hotel offers both positives and areas for improvement. Parking is indeed available with some guests highlighting the benefit of free parking spaces near the hotel. Additionally, there is underground parking, which may offer some protection from the elements. However, the number of parking spaces is limited and some guests noted that the available spots are unshaded and not plentiful enough. On the downside, there is no bus service to the Prophet's Mosque, which could be inconvenient for guests relying on hotel-provided transport. Overall, while the hotel offers parking options, its capacity may not meet all guests' needs, especially during peak times.
Location Show Map
Location
However, a significant number of guests find the distance from the Prophet's Mosque (Masjid an Nabwi) to be a drawback. Descriptions often emphasize that the hotel is far from the holy mosque, ranging from 12 kilometers to a 15-20 minute car ride, depending on traffic. This distance can cause inconvenience due to the ongoing road construction and difficulty in finding taxis with some guests mentioning the lack of regular public transportation options. Furthermore, several reviews mention that the hotel is hard to locate and some encountered issues with incorrect addresses provided online.
In summary, while the W Platinum Hotel is appreciated for its quiet and amenity-rich surroundings, its significant distance from the central religious sites and transportation challenges have been a point of contention for many guests.
Breakfast
However, many guests expressed dissatisfaction with the breakfast offerings. Common critiques included the limited variety and lack of diverse options. The food was often described as poor with some guests calling it bad, very bad or even horrible. There were mentions of the breakfast being served in a basement room with insufficient ventilation, adding to the overall subpar dining experience.
Additionally, several guests highlighted that the breakfast did not meet their expectations, noting that it was not up to the standard of the hotel. Consistent feedback suggested that improvements and diversification of the breakfast menu were needed. Some even compared it unfavorably to other hotels, indicating that it was not value for money.
Despite the few positive remarks, the general consensus points toward the need for significant enhancements in the breakfast service.
Rooms
However, room sizes and the availability of amenities show some variability. Some guests found their rooms to be small and dark, while others felt the rooms were large and offered great street views. Comfort was generally high with mentions of a huge king-size bed and an overall quiet and calming atmosphere.
There are a few drawbacks that have been noted. Issues with air conditioning, room dampness and smoke smell were commonly mentioned. Furthermore, insulation problems lead to noise and discomfort and the design of the windows was unconventional with some being locked or unable to open. Some rooms assigned did not align with reservations, such as being placed in smoking rooms.
In regards to furniture, there are mentions of rooms lacking sufficient seating with some double rooms only having one chair. There are also occasional complaints about the cleanliness standards not being uniformly maintained and the smell in the bathroom being unpleasant at times.
Overall, while W Platinum Hotel excels in room spaciousness, cleanliness and comfort, improvements in air quality, window functionality and overall room maintenance could enhance guest satisfaction.
Beds
However, not all feedback is favorable. Several guests express dissatisfaction with the quality of the mattresses and pillows, citing discomfort and inadequate maintenance. Some mention issues such as bedbugs and itching, which indicate problems with some of the bedding. Despite the hotel's strong points in providing comfortable and spacious accommodations, there is a recurring concern about the state of the beds and pillows that needs to be addressed.
Cleanliness
Room service is efficient in maintaining room cleanliness, ensuring that spaces are kept fresh and organized. The communal areas, including the gym, are upheld to rigorous standards of hygiene. Many visitors highlight the hotel’s welcoming and friendly staff, which enhances the pleasant and clean environment.
While predominantly positive, some reviews mention minor areas for improvement, such as the condition of certain amenities and occasional issues with room insulation. Despite these few critiques, the hotel's commitment to cleanliness and its clean, tidy appearance make it a favored choice for guests seeking a hygienic and comfortable stay.
Staff
Overall, many guests found the hotel staff to be well-mannered, kind and generally professional, contributing positively to their stays. However, some reviews highlighted areas needing improvement, pointing out instances of indifference and lack of effort from both cleaning and reception staff. Despite these issues, the overarching sentiment towards the staff remains favorable with many guests commending their friendliness and professionalism.
Wi-Fi
Parking
No, Y Platinum Hotel doesn't have any pool.
No, a spa isn't available at Y Platinum Hotel.
No, Y Platinum Hotel doesn't allow dogs.
No, parking facilities aren't available at Y Platinum Hotel.
Yes, Y Platinum Hotel has a gym.
Location Show Map
More Options
