فندق رؤى الاندلس البلاتينى
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Summary of reviewsRoaa Al Andalus Hotel enjoys strong acclaim for its prime location in Medina, offering guests exceptional proximity to the Prophet's Mosque. Positioned just a few minutes' walk from various gates, including gate 303, the hotel's location is frequently described as superb, perfect and incredibly close, allowing guests to attend prayers conveniently. The availability of nearby restaurants, shops and grocery stores also enhances the appeal of its location, giving visitors a pleasant and convenient stay.
However, the breakfast experience at the hotel is notably negative. Many guests reported the absence of breakfast service and those who did receive breakfast found it to be of poor quality with limited options. Issues such as uncooperative staff and inadequate arrangements in the dining area further diminished the breakfast experience.
The rooms at Roaa Al Andalus Hotel offer a mixed bag of experiences. Some guests appreciated the clean and comfortable environment along with breathtaking views of the holy mosque. However, there were numerous concerns about overall maintenance, cleanliness and outdated amenities. Reports of dirty washrooms, stained carpets, leaky fixtures and even bedbugs negatively impacted the stay for many. Despite these issues, the good room size and proximity to the mosque were seen as redeeming features.
Cleanliness standards at the hotel have been a major point of concern. Reviews frequently highlight unclean washrooms, dusty rooms and poorly maintained facilities. Dirty carpets and furniture further detract from the overall cleanliness, indicating a significant need for better housekeeping practices and maintenance.
Concerning staff performance, while many guests found certain staff members friendly and cooperative, including standout individuals like Hamed Al-Juhani and Ibrahim Al Juhani, there were notable criticisms. Some guests encountered rude or unapproachable staff, long check-in waits and inefficient handling of reservations, pointing towards a need for more trained personnel and better customer service practices.
The WiFi service at the hotel left much to be desired with multiple guests reporting it as slow, unreliable or entirely non-functional. The limited accessibility created significant inconvenience for those staying at the hotel.
For families, while some guests found the room sizes adequate for larger groups, others reported difficulties, particularly with non-adjacent room allocations that made it challenging for families with young children. Combining these issues with the need for more family-oriented amenities could enhance the family experience.
Beds and mattresses at the hotel drew significant criticism as well. Many guests reported discomfort due to damaged springs, small and worn-out mattresses and cleanliness issues, including dirty bedsheets and instances of bloodstains. The comfort and hygiene of the beds require substantial improvement.
Overall, as a three-star hotel, Roaa Al Andalus Hotel is appreciated for being reasonably priced and offering good proximity to the mosque. However, cleanliness issues, outdated facilities and inconsistent service detract from the experience. Managing expectations regarding cleanliness and service quality is crucial for potential guests seeking budget-friendly accommodation.
Categories
However, the breakfast experience at the hotel is notably negative. Many guests reported the absence of breakfast service and those who did receive breakfast found it to be of poor quality with limited options. Issues such as uncooperative staff and inadequate arrangements in the dining area further diminished the breakfast experience.
The rooms at Roaa Al Andalus Hotel offer a mixed bag of experiences. Some guests appreciated the clean and comfortable environment along with breathtaking views of the holy mosque. However, there were numerous concerns about overall maintenance, cleanliness and outdated amenities. Reports of dirty washrooms, stained carpets, leaky fixtures and even bedbugs negatively impacted the stay for many. Despite these issues, the good room size and proximity to the mosque were seen as redeeming features.
Cleanliness standards at the hotel have been a major point of concern. Reviews frequently highlight unclean washrooms, dusty rooms and poorly maintained facilities. Dirty carpets and furniture further detract from the overall cleanliness, indicating a significant need for better housekeeping practices and maintenance.
Concerning staff performance, while many guests found certain staff members friendly and cooperative, including standout individuals like Hamed Al-Juhani and Ibrahim Al Juhani, there were notable criticisms. Some guests encountered rude or unapproachable staff, long check-in waits and inefficient handling of reservations, pointing towards a need for more trained personnel and better customer service practices.
The WiFi service at the hotel left much to be desired with multiple guests reporting it as slow, unreliable or entirely non-functional. The limited accessibility created significant inconvenience for those staying at the hotel.
For families, while some guests found the room sizes adequate for larger groups, others reported difficulties, particularly with non-adjacent room allocations that made it challenging for families with young children. Combining these issues with the need for more family-oriented amenities could enhance the family experience.
Beds and mattresses at the hotel drew significant criticism as well. Many guests reported discomfort due to damaged springs, small and worn-out mattresses and cleanliness issues, including dirty bedsheets and instances of bloodstains. The comfort and hygiene of the beds require substantial improvement.
Overall, as a three-star hotel, Roaa Al Andalus Hotel is appreciated for being reasonably priced and offering good proximity to the mosque. However, cleanliness issues, outdated facilities and inconsistent service detract from the experience. Managing expectations regarding cleanliness and service quality is crucial for potential guests seeking budget-friendly accommodation.
Family Friendly Hotel
Hotel with Free Wi-Fi
Accessible Hotel
Small Hotel
3-Star Hotel
About فندق رؤى الاندلس البلاتينى
License: 10008790
Guest Reviews
Location
Furthermore, the location is also praised for its accessibility to local amenities, such as restaurants, shops and grocery stores, providing a convenient and pleasant stay. Some guests appreciate the scenic views of the mosque from their room windows, ensuring a spiritual and fulfilling experience. With such a prime location, the hotel meets the expectations of many visitors seeking proximity to the holy site, which significantly enhances their overall experience in Medina.
Breakfast
Rooms
However, many guests had concerns about the overall maintenance and cleanliness of the rooms. A recurring issue is the presence of outdated amenities, unclean washrooms and stained carpets. The bathrooms, in particular, have been described as dilapidated with leaky fixtures and poor drainage. In some instances, guests reported bedbugs and fleas, contributing to an uncomfortable stay. There were also frequent mentions of inconsistent room conditions, such as rooms being either too hot or too cold and missing essentials like towels and soap.
Customer service appeared lacking with reports outlining unfulfilled room requests, misplaced reservations and late check-in procedures. Noise levels and the small size of many rooms were additional drawbacks for guests. Despite these issues, the close proximity to the mosque and the cost-effectiveness for larger rooms were seen as redeeming factors for some travelers. Ultimately, while the hotel may meet basic lodging needs, it seems to require significant improvements in maintenance and service to enhance the overall guest experience.
Beds
The comfort level was notably poor with many beds being extremely uncomfortable, leading some guests to experience back pain severe enough to necessitate painkillers. There were also concerns about cleanliness with reports of dirty beds and even instances of bloodstains on the bed sheets. Additionally, it appears that the housekeeping staff may not adequately clean behind and under the beds.
Overall, the condition and hygiene of the beds at Roaa Al Andalus Hotel are areas in dire need of improvement to meet guest expectations.
Cleanliness
Guests often highlight the absence of daily room cleaning with some rooms cleaned only after multiple complaints. Housekeeping services do not meet expectations with reports of dirty towels and incomplete cleaning tasks. Additionally, outdated and dirty furniture detracts from the experience, indicating a need for general maintenance and comprehensive cleaning throughout the hotel.
In summary, despite a few mentions of clean rooms and proximity to the mosque, the prevailing sentiment is that the cleanliness standards at Roaa Al Andalus Hotel are far from adequate, calling for an urgent improvement in housekeeping practices and facility maintenance.
Staff
However, the hotel faces notable criticisms regarding staff behavior and efficiency. Some guests report encountering rude and unapproachable staff, especially at the reception. Issues with understaffing and long check-in waits are recurrent, suggesting a need for more personnel to meet customer demands effectively. There are also mentions of inconsistent service, poor housekeeping and staff inefficiency in handling reservations.
Despite these challenges, the overall sentiment reflects a balanced view. While the hotel's managerial team and certain staff members receive praise for their helpfulness and respectful interactions, it is clear that further training and staffing improvements could enhance the guest experience significantly.
Wi-Fi
Family
However, other reviews point to significant challenges for families staying at the hotel. Multiple guests reported the hotel not being family-friendly and described discomfort during their stay. Issues such as non-adjacent room allocations on different floors, which can be particularly difficult for families with young children, were highlighted. Furthermore, there were mentions of substantial inconvenience for guests traveling long distances, including a family who had traveled from Australia, only to be faced with exhaustion and the need to search for alternative accommodations upon arrival.
The feedback indicates that while the hotel offers the capacity for family stays, it may lack certain family-oriented amenities and organizational efficiencies that could enhance comfort and convenience.
3 Star
However, several reviews mentioned concerns about cleanliness. The rooms reportedly fall short of the 3-star standard and the overall conditions led some guests to mention they wouldn't book again. There were also disappointments about the bathroom facilities and issues with comfort. Some extreme reviews called it poorly equipped and did not reflect well on the establishment.
In summary, Roaa Al Andalus Hotel can be a reasonable choice for a short and budget-friendly stay, provided the expectations about cleanliness and facilities are managed.
No, فندق رؤى الاندلس البلاتينى doesn't have any pool.
No, a spa isn't available at فندق رؤى الاندلس البلاتينى.
No, فندق رؤى الاندلس البلاتينى doesn't allow dogs.
No, parking facilities aren't available at فندق رؤى الاندلس البلاتينى.
No, فندق رؤى الاندلس البلاتينى doesn't have a gym.
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