Embassy Suites by Hilton Memphis East Germantown Area
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Summary of reviewsEmbassy Suites Memphis is praised for its excellent and convenient location, which is close to dining options, medical services and various vacation spots, making it a fantastic base for exploring Memphis. Guests appreciate the safe and centrally located environment, as well as the well-maintained lobby area. While access to downtown and Graceland is slightly less convenient, the hotel's prime position remains a highlight.
The breakfast offerings at Embassy Suites Memphis receive considerable acclaim with guests lauding the variety, quality and cleanliness of the breakfast area. Freshly made omelets are a standout feature and the attentive and polite staff further enhance the breakfast experience. Although a few guests found it lacking on occasion, the majority view the breakfast as a significant perk of their stay.
The spacious room layouts are well-received, providing comfort and ample space. However, the need for significant updates and better housekeeping is a common concern. Reports of worn and outdated facilities, stained furniture and broken air conditioners detract from the overall experience. Cleanliness reviews are mixed with some guests appreciating the clean and comfortable beds, while others note issues such as dirty carpets, mold, mildew and general negligence in room upkeep.
The staff at Embassy Suites Memphis are frequently praised for their friendliness, professionalism and accommodating nature. Positive interactions with desk clerks and cleaning staff enhance the guest experience. Despite occasional lapses in service and rare instances of rude behavior, the majority of guests commend the staff's commitment to providing warm and hospitable service.
Mixed reviews surround the beds at the hotel. The main beds are often described as very comfortable and contribute positively to the stay. In contrast, sofa beds receive criticism for their lack of bedding, thin and dirty mattresses and general discomfort. Additionally, the double rooms with full-size beds instead of queen-size beds are found to be too small for couples and a few guests experienced issues with bed cleanliness.
Overall, Embassy Suites Memphis offers a prime location and a notable breakfast experience, bolstered by friendly and professional staff. However, the need for room updates, improved cleanliness and better maintenance is evident, suggesting that renovations and enhanced housekeeping could substantially improve guests' overall satisfaction.
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The breakfast offerings at Embassy Suites Memphis receive considerable acclaim with guests lauding the variety, quality and cleanliness of the breakfast area. Freshly made omelets are a standout feature and the attentive and polite staff further enhance the breakfast experience. Although a few guests found it lacking on occasion, the majority view the breakfast as a significant perk of their stay.
The spacious room layouts are well-received, providing comfort and ample space. However, the need for significant updates and better housekeeping is a common concern. Reports of worn and outdated facilities, stained furniture and broken air conditioners detract from the overall experience. Cleanliness reviews are mixed with some guests appreciating the clean and comfortable beds, while others note issues such as dirty carpets, mold, mildew and general negligence in room upkeep.
The staff at Embassy Suites Memphis are frequently praised for their friendliness, professionalism and accommodating nature. Positive interactions with desk clerks and cleaning staff enhance the guest experience. Despite occasional lapses in service and rare instances of rude behavior, the majority of guests commend the staff's commitment to providing warm and hospitable service.
Mixed reviews surround the beds at the hotel. The main beds are often described as very comfortable and contribute positively to the stay. In contrast, sofa beds receive criticism for their lack of bedding, thin and dirty mattresses and general discomfort. Additionally, the double rooms with full-size beds instead of queen-size beds are found to be too small for couples and a few guests experienced issues with bed cleanliness.
Overall, Embassy Suites Memphis offers a prime location and a notable breakfast experience, bolstered by friendly and professional staff. However, the need for room updates, improved cleanliness and better maintenance is evident, suggesting that renovations and enhanced housekeeping could substantially improve guests' overall satisfaction.
Hotel Taking Steps Towards Sustainability
As part of Hilton's Travel with Purpose program, this hotel is committed to reducing its environmental impact. Initiatives include efforts in waste reduction, energy efficiency through measures like LED lighting, and water conservation.
Hotel for Honeymoon
Offers spacious two-room suites, providing couples with separate living and sleeping areas for enhanced privacy and comfort. Located in the East Memphis/Germantown area with standard upscale amenities.
Family Friendly Hotel
Featuring spacious suites, this hotel provides ample room for families. Complimentary breakfast and evening receptions add value and convenience. The location in the Germantown area offers a quieter, suburban setting while still being close to Memphis attractions.
Business Hotel
Embassy Suites Memphis East Germantown Area features over 4,000 sq ft of meeting space. It provides a business center and is located in the East Memphis business sector. The hotel offers comfortable suites and amenities for business travelers.
Hotel with Gym
This hotel has a fitness center for guests.
Accessible Hotel
3-Star Hotel
Guest Reviews
Embassy Suites Memphis is praised for its excellent location, making it convenient for a variety of activities and services. Guests found the hotel to be close to dining options, perfectly situated right off the interstate and ideal for easy access to medical services. The location is described as safe and centrally located, making it a fantastic base for exploring Memphis. Visitors appreciated the proximity to their vacation spots and noted that the hotel's location was conducive to their plans. The general consensus highlights a great overall location with a nice atmosphere and a well-maintained lobby area. The only downside mentioned was its less convenient access to downtown or Graceland. However, the majority of reviews emphasize the hotel's prime and practical location.
Embassy Suites Memphis garners considerable praise for their breakfast offerings. Many guests label the breakfast as excellent with consistent accolades for its variety and quality. The fresh-made omelets are a standout feature, frequently mentioned as the highlight of the dining experience. The breakfast buffet boasts numerous hot and cold options, catering to diverse tastes and the omelette bar is particularly celebrated for its top-notch service.
Guests appreciate the cleanliness and well-organized setup of the breakfast area, adding to the overall positive dining experience. Staff receive commendations for their excellent service and attentiveness, further enhancing the breakfast experience. While a few found the offering somewhat disappointing on occasion, the overwhelming majority of reviews indicate that Embassy Suites Memphis provides a breakfast that exceeds expectations and is a significant perk of staying at the hotel.
Embassy Suites Memphis offers spacious rooms that many guests find comfortable. The layout of the rooms is considered nice with ample space providing a positive aspect of one's stay. Guests appreciate the property overall for its cleanliness and the pleasant demeanor of the staff. However, it is evident that the rooms require significant updates and cleaning. Several reviews mention that the rooms felt old and worn with issues like stained couch cushions, dirty carpets and broken air conditioners being common. Some guests even encountered significant damages, such as holes in the walls and unclean conditions, including dirt and hair in the tub and blood stains on sheets. Overall, while the space and layout of the rooms are commendable, the need for upgrades and better housekeeping is a recurring concern among visitors.
Embassy Suites Memphis has garnered mixed reviews regarding its beds. Guests frequently praised the main beds, describing them as excellent and very comfortable, contributing to an overall pleasant stay. Additionally, the rooms were highlighted as being very clean and spacious, which added to the positive experience.
However, several concerns were raised about the sofa beds. Guests reported issues including a lack of bedding, thin and dirty mattresses and general discomfort. Some found the pull-out couch mattresses to be particularly uninviting. There were also remarks about the double rooms featuring full-size beds instead of queen-size, which some found too small for couples to share comfortably. A few guests mentioned that their beds were uncomfortably hard or even dirty, indicating inconsistencies in housekeeping standards.
Overall, while the primary beds in the guest rooms received favorable comments for their comfort, the additional sleeping arrangements and occasional cleanliness issues were areas that received criticism.
Embassy Suites Memphis has garnered a mixed bag of reviews regarding its cleanliness. On one hand, many guests praised the cleanliness and comfort of their rooms with some specifically highlighting the decor, comfortable beds and accommodating environment for large families. Several visitors also pointed out the exceptional friendliness of the staff, which added to their overall positive experience.
However, other guests reported a series of cleanliness and maintenance issues that significantly detracted from their stay. Problems such as ants and cockroaches in rooms, dirty carpets and vents and overall worn and outdated facilities were commonly mentioned. Some experienced poor sanitation standards, such as moldy sheets, mildew and an unclean bathroom floor. Additionally, the hotel's ongoing construction work and various non-operational amenities, like the ice machine and televisions, did not go unnoticed.
Overall, while some aspects of the hotel's cleanliness were satisfactory to many, there were multiple reports indicating that significant improvements are needed in both upkeep and maintenance.
Embassy Suites Memphis boasts a team of exceptionally pleasant and accommodating staff, frequently praised for their friendliness and professionalism. Guests commonly highlight the warm and respectful hospitality experienced throughout their stay, particularly noting the pleasant interactions with both the desk clerks and the cleaning crew who went beyond their duties to provide excellent customer service. The breakfast staff also received commendations for their politeness, enhancing the overall positive atmosphere during the morning meal.
Instances of exceptional service include the male desk clerk who offered to compensate guests for one of their nights, demonstrating a commitment to addressing concerns promptly and the gentleman at the counter who was both pleasant and understanding. The warm welcome on arrival and the cordial acknowledgment from security staff further underline the hotel's dedication to positive guest interactions.
However, there were a few dissenting voices. Some guests pointed out rare instances of unapproachable or rude behavior from certain staff members. There were also comments regarding internal coordination among staff not being fully cohesive, along with mentions of serious incidents that impacted guest perceptions negatively.
Despite these occasional lapses, the majority of feedback emphasizes the caring, professional and helpful nature of the Embassy Suites Memphis staff, making it a reputable choice for travelers seeking hospitable and friendly service.
Embassy Suites Memphis is undergoing a renovation process and is located in a prime area, making it an attractive spot for visitors. However, the building and rooms appear outdated for the price, which has led to some disappointment among guests. Despite its excellent location, the property would benefit from cleaning and updates to maintain a more appealing appearance.
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Location
Breakfast
Guests appreciate the cleanliness and well-organized setup of the breakfast area, adding to the overall positive dining experience. Staff receive commendations for their excellent service and attentiveness, further enhancing the breakfast experience. While a few found the offering somewhat disappointing on occasion, the overwhelming majority of reviews indicate that Embassy Suites Memphis provides a breakfast that exceeds expectations and is a significant perk of staying at the hotel.
Rooms
Beds
However, several concerns were raised about the sofa beds. Guests reported issues including a lack of bedding, thin and dirty mattresses and general discomfort. Some found the pull-out couch mattresses to be particularly uninviting. There were also remarks about the double rooms featuring full-size beds instead of queen-size, which some found too small for couples to share comfortably. A few guests mentioned that their beds were uncomfortably hard or even dirty, indicating inconsistencies in housekeeping standards.
Overall, while the primary beds in the guest rooms received favorable comments for their comfort, the additional sleeping arrangements and occasional cleanliness issues were areas that received criticism.
Cleanliness
However, other guests reported a series of cleanliness and maintenance issues that significantly detracted from their stay. Problems such as ants and cockroaches in rooms, dirty carpets and vents and overall worn and outdated facilities were commonly mentioned. Some experienced poor sanitation standards, such as moldy sheets, mildew and an unclean bathroom floor. Additionally, the hotel's ongoing construction work and various non-operational amenities, like the ice machine and televisions, did not go unnoticed.
Overall, while some aspects of the hotel's cleanliness were satisfactory to many, there were multiple reports indicating that significant improvements are needed in both upkeep and maintenance.
Staff
Instances of exceptional service include the male desk clerk who offered to compensate guests for one of their nights, demonstrating a commitment to addressing concerns promptly and the gentleman at the counter who was both pleasant and understanding. The warm welcome on arrival and the cordial acknowledgment from security staff further underline the hotel's dedication to positive guest interactions.
However, there were a few dissenting voices. Some guests pointed out rare instances of unapproachable or rude behavior from certain staff members. There were also comments regarding internal coordination among staff not being fully cohesive, along with mentions of serious incidents that impacted guest perceptions negatively.
Despite these occasional lapses, the majority of feedback emphasizes the caring, professional and helpful nature of the Embassy Suites Memphis staff, making it a reputable choice for travelers seeking hospitable and friendly service.
3 Star
No, Embassy Suites by Hilton Memphis East Germantown Area doesn't have any pool.
No, a spa isn't available at Embassy Suites by Hilton Memphis East Germantown Area.
No, Embassy Suites by Hilton Memphis East Germantown Area doesn't allow dogs.
No, parking facilities aren't available at Embassy Suites by Hilton Memphis East Germantown Area.
Yes, Embassy Suites by Hilton Memphis East Germantown Area has a gym.
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