Extended Stay America Suites - Memphis - Airport
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Summary of reviewsExtended Stay America Suites - Memphis - Airport is strategically located, offering convenience for travelers due to its proximity to the airport and major interstates, facilitating easy access to key Memphis attractions such as FedExForum and Beale Street. While the surrounding area may appear run-down, the hotel itself maintains a quiet and safe enclave, appreciated by many guests for its accessibility and private setting. Complementary parking and nearby dining options add to the practicality and value for visitors.
The accommodations are well-regarded for their spaciousness and comfort, especially appreciated by those on longer stays. Rooms feature useful amenities like kitchenettes and refrigerators, which meet many guests' expectations for their visits. The hotel staff consistently receive high praise for their exceptional service, with particular commendations for their friendliness and helpfulness. Staff members such as Maya, Tasha, Chris, and Renee are frequently mentioned for their efforts to ensure a pleasant guest experience. The team's attentive and professional demeanor greatly enhances the overall satisfaction of the stay.
Despite these positives, some areas need attention. The breakfast offerings are basic, primarily consisting of grab-and-go items, which may not meet all travelers' expectations. Cleanliness is a concern for some guests, with reports of issues such as sticky floors, smoke odors, and outdated decor affecting comfort. While some visitors noted well-maintained exterior and public areas, consistency in room cleanliness varies, creating mixed experiences.
The beds are typically highlighted for their comfort, featuring large sizes and new mattresses that contribute positively to guest satisfaction. However, occasional issues with cleanliness related to pull-out beds and odors were noted. Overall, the combination of a strong location, spacious accommodations, and outstanding service compensates for some inconsistencies, making it a practical choice for those prioritizing location and hospitality.
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The accommodations are well-regarded for their spaciousness and comfort, especially appreciated by those on longer stays. Rooms feature useful amenities like kitchenettes and refrigerators, which meet many guests' expectations for their visits. The hotel staff consistently receive high praise for their exceptional service, with particular commendations for their friendliness and helpfulness. Staff members such as Maya, Tasha, Chris, and Renee are frequently mentioned for their efforts to ensure a pleasant guest experience. The team's attentive and professional demeanor greatly enhances the overall satisfaction of the stay.
Despite these positives, some areas need attention. The breakfast offerings are basic, primarily consisting of grab-and-go items, which may not meet all travelers' expectations. Cleanliness is a concern for some guests, with reports of issues such as sticky floors, smoke odors, and outdated decor affecting comfort. While some visitors noted well-maintained exterior and public areas, consistency in room cleanliness varies, creating mixed experiences.
The beds are typically highlighted for their comfort, featuring large sizes and new mattresses that contribute positively to guest satisfaction. However, occasional issues with cleanliness related to pull-out beds and odors were noted. Overall, the combination of a strong location, spacious accommodations, and outstanding service compensates for some inconsistencies, making it a practical choice for those prioritizing location and hospitality.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Accessible Hotel
Guest Reviews
Extended Stay America Suites - Memphis - Airport holds a convenient spot that appeals to many travelers. The hotel is notably accessible, nestled near the airport, making it an ideal lodging choice for those with early flights or seeking proximity to air travel. Its location provides easy access to major interstates, offering seamless connectivity to various attractions and facilitating effortless exploration of Memphis. Not far from key venues like FedExForum and Beale Street, guests can reach popular destinations within a short drive, enhancing the allure of the property's setting.
Despite sections of the surrounding area being described as run-down, the hotel itself is situated in a private and quiet enclave, fostering a sense of safety and tranquility. The overall location is regarded as good or great by many guests, appreciating its strategic placement relative to both the city center and outlying attractions. Complimentary parking adds to the ease of stay, making it a practical choice for those journeying through Memphis. The presence of dining options nearby further enhances the property's suitability for varied itineraries, ensuring both convenience and value for travelers.
The breakfast experience at Extended Stay America Suites - Memphis - Airport appears to be quite basic and offers limited options for guests. While the hotel does provide fresh coffee in the morning, the overall breakfast selection is minimal, consisting primarily of grab-and-go items such as muffins, granola bars, oatmeal, and grits. Travelers expecting a more substantial or varied breakfast may find the offerings underwhelming. Despite the simplicity of the breakfast, the convenience of the hotel’s location near the airport is a noteworthy aspect for those prioritizing proximity to the terminals.
The guest reviews for the 'Extended Stay America Suites - Memphis - Airport' largely highlight the positive aspects of the rooms, focusing particularly on the spaciousness and comfort of the accommodations. Guests appreciate the clean and comfortable beds, with many noting that the rooms met the stated expectations, providing necessary amenities like a kitchenette and a refrigerator, which are particularly convenient for longer stays. The location is also mentioned as a plus, being conveniently close to Graceland and highway entrances.
However, there are significant concerns about the cleanliness and maintenance of the rooms. Several guests reported issues such as sticky floors, outdated decor, and damage within the room—including broken or missing cabinet doors and malfunctioning fixtures. Some reviews also mentioned a general lack of upkeep, with carpets being heavily stained and a few safety concerns due to the area's atmosphere. Despite these issues, the facility as a whole was noted to be clean with excellent service, which left some guests satisfied with their stay.
Guests of Extended Stay America Suites - Memphis - Airport generally find the beds to be a highlight of their stay. Many describe the beds as comfortable, with the added benefit of large-sized beds and some new mattresses enhancing the experience. The rooms also receive praise for being clean and spacious, providing a relaxing environment. However, there are occasional complaints about cleanliness concerns related to the pull-out beds and some isolated instances of unpleasant odors. Overall, the combination of comfortable beds and roomy accommodations contributes positively to the guests' experience.
Located conveniently near the Memphis Airport, Extended Stay America Suites offers guests a mixed experience when it comes to cleanliness. While some visitors found their rooms clean and comfortable, highlighting the attentive and personable staff as a notable positive aspect, others had differing experiences. Several guests were pleased with the clean, well-maintained exterior and grounds, and some rooms met expectations in terms of cleanliness and comfort, boasting clean sheets, towels, and a comfortable temperature.
However, the hotel's reputation for cleanliness was marred by reports of serious issues. Instances of unvacuumed floors, smoke odors, and cigarette smells challenged the overall comfort of the stay for many guests. Some found their rooms lacking essential amenities like coffee makers, towels, and bed covers, while others faced cleanliness problems like dirty bathrooms, visible roaches, dirt on towels, and trash not being emptied. The hotel's hallways and public areas were also mentioned as needing more attention to cleanliness.
While the dedicated staff was a highlight for many, earning praise for their care and attentiveness, the contrasting experiences suggest a need for consistency in maintaining the cleanliness standard throughout the property.
The staff at Extended Stay America Suites - Memphis - Airport consistently receives high praise from guests for their exceptional service and hospitality. Visitors often highlight the friendliness and helpfulness of the entire team, from the front desk clerks to the managers. Names like Maya, Tasha, Chris, and Renee are frequently mentioned for going above and beyond in accommodating guests' needs. The front desk, especially with employees like Crystal and others, is noted for being particularly welcoming and attentive. The staff's positive demeanor, professionalism, and incredible knack for ensuring guest satisfaction contribute significantly to the pleasant experience. Whether it's helping with late arrivals or ensuring kitchenware is promptly provided, the team is described as knowledgeable, polite, compassionate, and attentive. The excellent customer service and accommodating nature of the staff make a considerable impact on the overall guest experience at this location.
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Location
Despite sections of the surrounding area being described as run-down, the hotel itself is situated in a private and quiet enclave, fostering a sense of safety and tranquility. The overall location is regarded as good or great by many guests, appreciating its strategic placement relative to both the city center and outlying attractions. Complimentary parking adds to the ease of stay, making it a practical choice for those journeying through Memphis. The presence of dining options nearby further enhances the property's suitability for varied itineraries, ensuring both convenience and value for travelers.
Breakfast
Rooms
However, there are significant concerns about the cleanliness and maintenance of the rooms. Several guests reported issues such as sticky floors, outdated decor, and damage within the room—including broken or missing cabinet doors and malfunctioning fixtures. Some reviews also mentioned a general lack of upkeep, with carpets being heavily stained and a few safety concerns due to the area's atmosphere. Despite these issues, the facility as a whole was noted to be clean with excellent service, which left some guests satisfied with their stay.
Beds
Cleanliness
However, the hotel's reputation for cleanliness was marred by reports of serious issues. Instances of unvacuumed floors, smoke odors, and cigarette smells challenged the overall comfort of the stay for many guests. Some found their rooms lacking essential amenities like coffee makers, towels, and bed covers, while others faced cleanliness problems like dirty bathrooms, visible roaches, dirt on towels, and trash not being emptied. The hotel's hallways and public areas were also mentioned as needing more attention to cleanliness.
While the dedicated staff was a highlight for many, earning praise for their care and attentiveness, the contrasting experiences suggest a need for consistency in maintaining the cleanliness standard throughout the property.
Staff
No, Extended Stay America Suites - Memphis - Airport doesn't have any pool.
No, a spa isn't available at Extended Stay America Suites - Memphis - Airport.
Yes, Extended Stay America Suites - Memphis - Airport welcomes dogs.
Yes, parking facilities are available at Extended Stay America Suites - Memphis - Airport.
No, Extended Stay America Suites - Memphis - Airport doesn't have a gym.
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