Extended Stay America Suites - Memphis - Germantown
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Summary of reviewsExtended Stay America Suites - Memphis - Germantown offers travelers a prime location that is both accessible and convenient. Situated in a pleasant, seemingly safe part of town, it provides easy access to numerous stores, restaurants, and attractions, which is ideal for guests looking to explore the area. The hotel's spacious and clean rooms, complemented by a courteous and accommodating staff, contribute to a comfortable and peaceful stay.
The staff consistently receives praise for their friendliness and helpfulness, fostering a welcoming atmosphere that enhances the overall guest experience. Their attentiveness and willingness to accommodate guests' needs, such as offering late checkouts, are frequently highlighted.
Though breakfast offerings were a point of dissatisfaction, the presence of in-room kitchens with basic appliances somewhat mitigates this shortcoming, allowing guests to prepare their meals.
While the cleanliness of the facility has been a mixed point among guests, many appreciate the efforts of the staff to maintain a clean environment. However, there are calls for attention to detail, particularly concerning carpets and bathrooms, to improve guest satisfaction.
The rooms, although clean, show signs of needing updates and refurbishment to address dated fixtures and minor maintenance issues, which include clogged toilets and non-functioning shower heads. Despite these concerns, the courteous staff remains a key asset in providing a positive guest experience.
Overall, the location, staff dedication, and spacious rooms make Extended Stay America Suites - Memphis - Germantown an appealing choice for visitors, though improvements in certain areas could further elevate the guest experience.
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The staff consistently receives praise for their friendliness and helpfulness, fostering a welcoming atmosphere that enhances the overall guest experience. Their attentiveness and willingness to accommodate guests' needs, such as offering late checkouts, are frequently highlighted.
Though breakfast offerings were a point of dissatisfaction, the presence of in-room kitchens with basic appliances somewhat mitigates this shortcoming, allowing guests to prepare their meals.
While the cleanliness of the facility has been a mixed point among guests, many appreciate the efforts of the staff to maintain a clean environment. However, there are calls for attention to detail, particularly concerning carpets and bathrooms, to improve guest satisfaction.
The rooms, although clean, show signs of needing updates and refurbishment to address dated fixtures and minor maintenance issues, which include clogged toilets and non-functioning shower heads. Despite these concerns, the courteous staff remains a key asset in providing a positive guest experience.
Overall, the location, staff dedication, and spacious rooms make Extended Stay America Suites - Memphis - Germantown an appealing choice for visitors, though improvements in certain areas could further elevate the guest experience.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Accessible Hotel
Guest Reviews
The Extended Stay America Suites in Memphis - Germantown boasts a prime location that travelers appreciate for its accessibility and convenience. Nestled in a pleasant and seemingly safe part of town, it offers easy access to a variety of stores, restaurants, and attractions, making it convenient for event-goers and guests looking to explore the area. The spacious rooms and cleanliness of the facility are also well received, complementing the overall positive experience. With a courteous and accommodating staff, including amenities like the option for a late checkout, guests find their stay comfortable and peaceful.
Guests at the Extended Stay America Suites in Memphis - Germantown have expressed dissatisfaction with the hotel's breakfast offerings. The breakfast, included in the price, primarily consists of packaged muffins, granola bars, and coffee, which many reviews suggest are more akin to snacks rather than a full breakfast experience. Criticisms include the lack of variety, with no fruit, cereal, or hot items available. In-room kitchens offer basic appliances such as a stove, microwave, and refrigerator but lack essentials like coffee pots, toasters, and cups unless requested. Overall, guests feel the breakfast options fall short of expectations and require improvement in both selection and presentation.
While guests have shared a mix of experiences regarding the rooms at Extended Stay America Suites - Memphis - Germantown, several positive aspects are noted. Many reviews highlight that the rooms were clean, reflecting a standard of hygiene that some travelers appreciated. Additionally, the staff is frequently mentioned as courteous, potentially enhancing the overall guest experience. However, it's evident that the property could benefit from updates and refurbishing. Issues such as outdated fixtures, safety concerns with bathtubs, and maintenance problems like clogged toilets and non-functioning shower heads were noted. Some guests also pointed out concerns such as unpleasant odors and structural issues, which indicate an urgent need for renovation. While cleanliness and courteous staff are commendable, addressing the broader maintenance and refurbishment needs could greatly improve the guest experience.
The cleanliness of Extended Stay America Suites in Germantown, Memphis has been a point of contention among guests. While some reviews commend the property for being clean and well-maintained overall, others highlight numerous cleanliness issues. Positive mentions underscore the friendliness of the staff and the general upkeep of the facility. However, various negative reviews report persistent cleanliness problems including dirty carpets, unclean rooms, and bathrooms that required more thorough cleaning. Common complaints included hair on bed sheets and in showers, stains on towels, and food residue in the kitchen area. Additional concerns were raised about unpleasant odors throughout the property and frequent sightings of insects, including roaches and bed bugs, though staff reportedly responded swiftly to such issues. While some guests noted that everything was fairly clean, the overall experiences suggest that attention to detail in cleaning could be improved to enhance guest satisfaction.
The staff at Extended Stay America Suites in Memphis - Germantown has received commendations for their helpfulness and courtesy. Guests frequently describe the front desk team as friendly, attentive, and accommodating. They are noted for their personable interactions and consistently offer service with a smile, contributing positively to the overall guest experience. While there are mentions of some challenges, the dedication of the staff is repeatedly acknowledged, creating a welcoming atmosphere for visitors. The hotel is also conveniently located in a quiet area with easy access to restaurants, further enhancing its appeal.
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No, Extended Stay America Suites - Memphis - Germantown doesn't have any pool.
No, a spa isn't available at Extended Stay America Suites - Memphis - Germantown.
Yes, Extended Stay America Suites - Memphis - Germantown welcomes dogs.
Yes, parking facilities are available at Extended Stay America Suites - Memphis - Germantown.
No, Extended Stay America Suites - Memphis - Germantown doesn't have a gym.
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