The staff at Hotel Kolping are consistently praised by guests for their friendliness, helpfulness and professionalism. Guests describe the reception, bar, room service and breakfast staff as cordial, accommodating and impeccable. The entire atmosphere of the hotel is said to be welcoming and pleasant with exceptional service from all employees. Many guests note the cleanliness of the hotel and the spaciousness of the rooms, in addition to the friendliness of the staff. The hotel's location, private parking and copious breakfast buffet are also frequently mentioned as positive aspects. The hotel's personnel are described as attentive, responsive and always willing to help with some reviewers singling out specific employees for praise. The majority of guests consider the staff's service to be outstanding and some even labelled it as "spectacular", "exceptional" and "above average".