Merida21.02750800,
-89.57178600,
Calle 4 Lateral Periférico Entre 7 Y 9 C(Show on Map)
8.3
Very Good
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1 room2 guests1 room, 2 guests
Info
Summary of reviewsCity Express Junior by Marriott Merida Altabrisa enjoys high praise for its strategic and convenient location near key areas like Altabrisa square, various beach routes, local amenities and employment centers. Guests find this central positioning ideal for both leisure and business trips, allowing easy access to the city center and other notable destinations. The hotel offers good value for money, clean facilities and friendly staff, making it an attractive option for travelers.
The breakfast service receives mixed feedback. While some guests appreciate the quality of the offerings and especially commend the all-day coffee service, others find the breakfast too basic and lacking in variety. Issues such as limited options, repetitiveness and insufficient quantities have been mentioned, indicating room for improvement.
The rooms are often described as cozy, comfortable and functional, making them suitable for a restful stay despite their small size. They effectively block outside noise, ensuring quiet nights. Though some guests have pointed out cleanliness issues and the need for maintenance, the general sentiment is positive with many appreciating the kind and accommodating staff. However, a few noted the lack of certain amenities like refrigerators and sufficient towels.
Cleanliness is generally well-regarded with many guests appreciating the well-maintained rooms and facilities. Nonetheless, there are occasional reports of dirty bathrooms, mold, flies, dirty sheets and worn towels, suggesting some inconsistency in maintenance.
The staff overall receive positive reviews for their friendliness, attentiveness and excellent service, particularly the daytime team. However, the night shift receptionist has been criticized for poor attitude and communication, slightly marring the otherwise commendable service experience.
Free wifi at the hotel is a common point of contention with significant issues reported regarding connectivity. While some have mentioned decent internet service, many guests experience difficulties in connecting, noting poor or nonexistent wifi, especially in the rooms.
The beds at the hotel also garner mixed reviews. Many find them very comfortable, clean and conducive to a good night's sleep. However, variability in comfort levels is noted with some guests finding the mattresses too hard, saggy or noisy. Issues such as uncomfortable pillows, stained bedspreads and occasional hairs have been mentioned, which impacts the overall perception of bed quality.
In summary, City Express Junior by Marriott Merida Altabrisa is praised for its excellent location, generally comfortable accommodations and friendly staff. However, improvements in breakfast variety, room amenities, cleanliness maintenance, wifi connectivity and bed quality could enhance the overall guest experience. Show more
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Categories
Business Hotel
This hotel provides essential business amenities and services. While specific details about meeting spaces are not available in the provided data, its brand affiliation suggests adequate facilities for business needs.
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
3-Star Hotel
Hotel with Outdoor Pool
Room Types
Queen RoomThis air-conditioned double room includes a TV with cable channels and a private bathroom. The unit offers 1 bed.
Twin RoomThis air-conditioned twin room is comprised of a TV with cable channels and a private bathroom. The unit has 2 beds.
Guest Reviews
8.3
Very Good
Location
The City Express Junior by Marriott Merida Altabrisa hotel is widely praised by guests for its excellent and convenient location. Nestled near the ring road, it's particularly valued for its proximity to key areas such as Altabrisa square and beach routes, making it an ideal spot for both leisure and business travelers. The centrality of the hotel’s location allows easy access to the city center and nearby destinations, including the main avenue of the walled city, 59th street.
The availability of local amenities such as pharmacies and restaurants adds to its accessible charm. Furthermore, the location is deemed perfect for those visiting nearby institutions like the University and HRAEPY. For work-related travel, the hotel’s location near various employment centers proves to be a significant advantage, ensuring guests can attend to their affairs with minimal hassle.
Guests also appreciate the good value for money provided by this hotel, alongside its cleanliness and friendly staff. Altogether, the strategic position of City Express Junior by Marriott Merida Altabrisa, coupled with its functional and comfortable offerings, makes it an attractive choice for travelers.
Breakfast
Guests at City Express Junior by Marriott Merida Altabrisa have shared mixed reviews about the hotel's breakfast offerings. Many appreciated the quality of the breakfast, mentioning it was good to start the day with some even calling it delicious or excellent. The coffee service, in particular, received positive remarks, being available all day and noteworthy in taste.
However, a significant number of guests found the breakfast to be overly simple and basic, often lacking in variety and options. There were frequent mentions of the food being repetitive with limited choices for those who prefer sweet items or more variety. Some guests described it as austere or meager, noting that items like juice, bread, coffee and cereal were only put out right at the start with more complete offerings appearing just before 7 AM.
Several guests experienced issues with the buffet, pointing out that it was often poorly stocked or empty and sometimes the food was not well-prepared or flavorful. Specific criticisms included a lack of daily variations and insufficient quantities despite it being a buffet.
In summary, while the breakfast at City Express Junior by Marriott Merida Altabrisa has been found satisfactory by some with commendation for its coffee and basics, it appears that there is room for significant improvement in terms of variety and consistency to better meet the expectations of all guests.
Rooms
City Express Junior by Marriott Merida Altabrisa features rooms that are generally comfortable and cozy, making it an ideal choice for travelers seeking a restful stay. Despite their small size, many guests found the rooms functional and perfect for their needs. The noise from the outside is effectively blocked, ensuring a quiet night's sleep. However, the rooms are consistently described as very small with some guests finding them too cramped.
Cleanliness is a common point of contention; while some reviews praised the clean and tidy rooms, others pointed out issues with dirty areas, stained walls and fixtures in need of maintenance, such as creaky bathroom doors and showerheads positioned awkwardly close to the wall. The absence of basic amenities like a refrigerator and sufficient towels also impacted the experience for some guests.
On a positive note, the staff is often described as kind and accommodating and despite the minor issues, the general sentiment is that the rooms serve well for rest and comfort. The spacious dining room adds a nice touch, providing a comfortable area for guests to enjoy their meals. In summary, the hotel offers a mixed experience with cozy, comfortable rooms but requires some improvements in cleanliness and maintenance.
Beds
City Express Junior by Marriott Merida Altabrisa has received mixed feedback regarding the comfort of its beds. Many guests have praised the beds for being very comfortable, noting the overall bedding comfort and cleanliness. Cleanliness of both the beds and bedding is often positively mentioned.
However, opinions vary widely. Some guests have found the mattresses to be uncomfortable, ranging from too hard to too saggy and a few beds reportedly make a lot of noise. Certain reviewers felt that the beds were smaller than expected, which might detract from the overall comfort.
Issues such as stained bedspreads, uncomfortable pillows and occasional hairs on the bed have also been mentioned, suggesting inconsistency in bed maintenance. Nevertheless, the general sentiment appears to lean towards a positive experience with the bed comfort for a significant number of guests.
Cleanliness
City Express Junior by Marriott Merida Altabrisa is often praised for its cleanliness and orderliness with numerous positive remarks highlighting the excellent cleaning standards. Guests appreciate the clean and comfortable rooms, which many found well-maintained and inviting. The facilities are also noted to be clean, adding to the overall pleasant experience. However, several reviews indicate areas needing improvement, particularly the bathrooms, which some found dirty or plagued with issues like mold and flies. Instances of dirty sheets and worn towels were also mentioned. Despite these concerns, the general consensus leans towards a commendable level of cleanliness, making it a primarily clean and comfortable pick for travelers.
Staff
City Express Junior by Marriott Merida Altabrisa receives mixed reviews about its staff. Generally, the team is praised for being very friendly, kind and courteous with excellent attention and service. Guests often highlight the good treatment and friendliness they encounter upon arrival, making their experience feel warm and welcoming. The personnel’s attentiveness is consistently noted, creating a positive impression on many visitors.
However, a few critical points emerge, especially concerning the night shift receptionist, who is frequently described as apathetic and disrespectful. Issues with poor communication and the occasional unhelpful attitude from certain staff members are also mentioned. Despite these incidents, the overall feedback about the daytime staff remains notably positive, reflecting a committed effort to provide good service and address any issues promptly.
Wi-Fi
City Express Junior by Marriott Merida Altabrisa offers free wifi on site, but guest experiences highlight significant issues with connectivity. While there are some mentions of good internet, numerous reviews point out difficulties connecting to the network with several describing the wifi as being in terrible condition or having a poor connection. This inconsistency in the quality of the wifi service suggests that guests may encounter problems, particularly in the rooms where some noted there was no wifi at all. Overall, the wifi at this hotel appears to be an area needing improvement.
Yes, City Express Junior by Marriott Merida Altabrisa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at City Express Junior by Marriott Merida Altabrisa.
No, City Express Junior by Marriott Merida Altabrisa doesn't allow dogs.
Yes, parking facilities are available at City Express Junior by Marriott Merida Altabrisa.
No, City Express Junior by Marriott Merida Altabrisa doesn't have a gym.