Merida, Calle 45, 503. Colonia Centro20.976888,-89.621816(Show on Map)
8.9
Excellent
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Santa Ana in Mérida is acclaimed for its trifecta of outstanding location, agreeable breakfast and warm hospitality. Nestled in a serene yet centrally located area, guests find it an ideal base for exploring local attractions like the Santa Ana Cathedral, Santa Ana Park and Paseo Montejo. This strategic positioning grants easy walking access to vibrant downtown Mérida, creating an immersive, yet peaceful atmosphere.
The hotel’s colonial architecture and well-maintained structure contribute to its charm and value for money. Amenities such as a pretty pool and welcoming staff further ensure an enjoyable stay. The breakfast offerings are a notable highlight with guests praising the diverse, fresh and delicious options available. The kind and attentive service, coupled with the option to dine in scenic areas like a delightful garden, enhances the dining experience. Guests appreciate the affordability and quality of the breakfast, enjoying local specialties as well as typical continental choices.
Dinner experiences at Hotel Santa Ana are also positive, particularly for those seeking a tranquil meal setting. The neighborhood offers many nearby dining options with convenient delivery services, ensuring a variety of culinary experiences. The friendly staff is helpful, providing excellent dining recommendations and maintaining a high standard of service, which extends to aiding guests with dining logistics.
The rooms are noted for their cleanliness and functionality. While some may find them simple, they are generally described as tidy and comfortable, equipped with essentials like air conditioning and mini-fridges. The rooms vary in size with larger ones being particularly appreciated. Though there are mentions of outdated decor and occasional dampness, the overall maintenance and cleanliness standards are high.
The staff at Hotel Santa Ana stands out for their exceptional hospitality. Notably, team members such as Dulce, Juan, Charlie and Manuel receive frequent commendations for their friendly and helpful demeanor. Their personalized attention and willingness to assist with tours and local advice contribute significantly to the positive guest experiences.
Free WiFi receives mixed reviews with strong and stable connections in the lobby but some variability in room connectivity, especially on higher floors. However, guests appreciate the overall accessibility of free WiFi throughout the premises.
The pool area, though modest in size, is frequently praised for its cleanliness and refreshing ambiance, offering a serene spot to relax. The secure and convenient parking options also earn positive feedback, despite occasional limitations in on-site parking space.
Families find the hotel especially welcoming, often highlighting the warm, family-oriented atmosphere and the helpfulness of the staff in creating a comfortable environment for children. The proximity to attractions and the peaceful setting make it a popular choice for family vacations.
While close to Merida’s vibrant nightlife, some noise from neighboring venues and street festivities can disrupt the otherwise relaxing atmosphere, particularly for light sleepers. Nonetheless, guests looking to indulge in local nightlife appreciate the hotel’s central location.
Overall, Hotel Santa Ana provides comfortable, clean and affordable accommodations with exceptional staff service, making it a favored choice for visitors looking to explore Mérida.
Categories
3 Star
Hotel Santa Ana is well-regarded. User reviews mention its good value, making it a reliable and comfortable choice.
Family
Nightlife
Pool
Outdoor Pool
Parking
Outdoor Pool
Cheap
Small
Room Types
Family RoomThis air-conditioned family room is comprised of a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit has 2 beds.
Family RoomThis double room features air conditioning, mini fridge and cable TV.
Double or Twin Room with Garden ViewThis air-conditioned twin/double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit has 2 beds.
Double or Twin RoomThis air-conditioned twin/double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit has 2 beds.
King RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit has 1 bed.
Guest Reviews
8.9
Excellent
Review Summaries
Location
Nestled in a tranquil yet central location, Hotel Santa Ana stands as an ideal base for exploring the vibrant city of Mérida. The hotel is strategically positioned right across from the picturesque Santa Ana Cathedral and only a block away from Santa Ana Park. This proximity affords guests easy walking access to a myriad of attractions, including the bustling Paseo Montejo, known for its charming restaurants, markets and shops.
The central setting of the hotel allows visitors to immerse themselves in Mérida’s lively downtown ambiance. Guests appreciate being within walking distance of the main square, the grand plazas and the historic center, while enjoying a serene atmosphere away from the hustle and bustle. The convenience of being just a stone's throw from bus stops, galleries and the Oaxaca market further enhances the hotel’s appeal.
Reviewers highlight the hotel’s beautiful colonial architecture and commend its value for money. The well-maintained structure, coupled with amenities like a pretty pool and a welcoming staff, ensures a comfortable and pleasant stay. Despite some nearby construction, the location remains highly acclaimed for its accessibility and peaceful environment, making it a favored choice for those looking to explore Mérida on foot.
Breakfast
Hotel Santa Ana's breakfast offerings consistently receive high praise from guests. Reviews frequently highlight the diverse and delicious options available with many noting the quality and freshness of the food. Guests particularly enjoy the freshly prepared items, including renowned pancakes, tasty breakfast fries and generous portions of fresh fruit and juice.
The breakfast service is described as kind and attentive with the chef willing to prepare dishes to order, enhancing the personalized dining experience. The convenience of having breakfast in various pleasant and scenic areas, including a delightful garden, also adds to the appeal. Many guests appreciate that breakfast can be enjoyed at a leisurely pace with service extending until 1:00 PM.
Affordability is another recurring theme in the reviews. Guests find the breakfast to be reasonably priced, offering excellent value for the money. Despite some mentioning that breakfast is not included in the room rate, the cost is often seen as justified given the quality and quantity of food.
Beyond the standard continental options, local breakfast specialties are available, allowing guests to experience regional flavors. While a few reviews mentioned limited choices, most agree that the available options are adequate and well-prepared.
Overall, Hotel Santa Ana provides a satisfying and enjoyable breakfast experience that complements the friendly service and the pleasant ambiance of the property's dining areas.
Dinner
Hotel Santa Ana offers a delightful dinner experience that stands out, especially for those looking to escape the bustle of the city center. Guests appreciate its serene and romantic atmosphere, making it an excellent choice for a peaceful evening meal. The hotel is situated in a nice, quiet neighborhood with many varied dining options available within walking distance. Visitors highlight the convenience of ordering food from nearby restaurants with efficient deliveries right to the hotel.
While the hotel's own menu might be simple, the accommodating staff enhance the dining experience by allowing guests to eat in the common areas and even washing their dishes. The hotel also provides excellent recommendations for traditional and central dining spots, ensuring that guests have access to delicious meals, whether they're opting for fish tacos or exploring other local cuisine. Overall, the combination of a tranquil setting and proximity to numerous top-notch eateries makes dinner at and around Hotel Santa Ana a memorable part of the stay.
Rooms
Hotel Santa Ana offers a blend of charm and practicality, making it a suitable choice for those looking for simple but comfortable accommodations. Most guests praise the cleanliness of the rooms, which are frequently noted as being very neat, tidy and well-maintained. The beds are generally described as comfortable, ensuring a restful stay.
Despite their simplicity, the rooms are equipped with essential conveniences such as air conditioning, mini-fridges and modern bathrooms in some instances. Storage space is also mentioned frequently, suggesting it’s adequate for most travelers. The rooms vary in size with some being spacious and others more compact. Larger rooms are particularly appreciated for their comfort and additional amenities.
However, it's clear that the hotel could benefit from some updates. Several reviews mention outdated furniture and decor and some rooms reportedly have issues with dampness and poor lighting. For light sleepers, the noise from neighboring rooms and external sounds like roosters in the morning might be a downside.
In terms of location, guests find the hotel's proximity to the city center very convenient for exploring the area. The small pool and lovely garden provide pleasant communal spaces.
Overall, Hotel Santa Ana is seen as functional and fair for its price, appealing to those who prioritize cleanliness and basic comforts over luxury and modernity.
Beds
Hotel Santa Ana receives consistent praise for its beds with guests frequently describing them as comfortable, cozy and soft. The mattresses, whether double or single, generally meet the comfort expectations of those staying at the hotel. There are occasional mentions of the beds being a bit small, especially for two people, but overall, the majority of guests seem satisfied with the bedding quality. While some reviews point out the need for improvements in pillow comfort and replacement of bed sheets, the hotel’s ability to maintain comfort and cleanliness stands out positively. Additionally, the charming atmosphere and quality meals add to the appeal of one’s stay. Despite a few construction-related inconveniences and some upkeep issues in the rooms, Hotel Santa Ana's beds consistently provide a restful sleep experience, enhancing the overall guest satisfaction.
Cleanliness
Hotel Santa Ana impresses with its unwavering commitment to cleanliness and meticulous maintenance. Guests consistently praise the spotlessly clean rooms, which are tidied and cleaned daily, leaving them fresh and inviting. They highlight the exceptional hygiene standards, describing the hotel as impeccably clean, from the sparkling pool area to the well-maintained common spaces. The colonial architecture and beautifully decorated interiors enhance the charming, clean ambiance, creating a welcoming and pleasant environment for all visitors. Despite minor concerns like occasional dust and outdated decor, the overall cleanliness and diligence of the housekeeping staff stand out as significant positives, bolstered by friendly and helpful service, making Hotel Santa Ana a reliable choice for a comfortable and clean stay.
Staff
In the vibrant setting of Hotel Santa Ana, the staff's exceptional hospitality consistently leaves a lasting impression on guests. Visitors praise the team's friendliness, attentiveness and unwavering helpfulness, creating a warm and welcoming atmosphere from the moment they arrive. Key figures such as Dulce, Juan, Charlie and Manuel receive frequent commendations for their exceptional service and personalized attention.
Guests often highlight the knowledgeable and bilingual front desk staff, who provide invaluable recommendations and make every effort to accommodate and assist. Whether helping to book tours or offering local insights, the staff's commitment to exceeding customer expectations is evident. The overall kindness and professionalism of the employees contribute significantly to the positive experiences with many noting the seamless check-in and check-out processes.
The hotel's environment is complemented by a team that goes above and beyond to ensure comfort and satisfaction, setting a high standard for service in the hospitality industry. For those seeking a stay marked by genuine care and exemplary service, Hotel Santa Ana stands out as a top choice.
Wi-Fi
Hotel Santa Ana has generally received positive feedback about its WiFi service, particularly highlighting its strong and reliable connection in the lobby. Several guests emphasized that the WiFi was good, reliable and worked perfectly in some areas. However, the WiFi experience in the rooms was more varied with some guests finding it stable and adequate, while others encountered instability, slow speeds or weak signals, especially on higher floors like the third floor. Despite these inconsistencies, many appreciated the free WiFi access throughout the hotel premises. Overall, while the WiFi in the lobby and communal areas is commendable, guests might experience fluctuations in connectivity within their rooms.
Pool
Hotel Santa Ana in Mérida boasts a pleasant pool area that has garnered numerous positive remarks from its guests. The small courtyard pool, although modest in size, is consistently described as clean and refreshing, providing a perfect relief from the city's heat. The pool's design, nestled within a charming courtyard surrounded by lush greenery, adds to its appeal, creating a peaceful and inviting atmosphere for relaxation.
Guests appreciate the well-maintained and beautifully decorated setting around the pool, often highlighting it as a refreshing oasis. The pool area is frequently mentioned as well-kept, shaded and offering a serene environment ideal for cooling off during the hot afternoons. Moreover, the proximity of the pool to the hotel's restaurant across a narrow street makes it convenient for guests to enjoy a drink or meal in this tranquil space.
Although the pool is small and sometimes limited in sunbathing space, its cleanliness and calming ambience make up for its size. Visitors find the pool area delightful and charming, noting it as a significant advantage during their stay. Despite occasional concerns about its temperature and maintenance, the overall consensus is that the pool provides a much-needed escape and a serene spot to unwind after exploring the vibrant city of Mérida.
Parking
Hotel Santa Ana offers convenient and secure parking options, well-appreciated by guests. The hotel provides free parking spaces, many of which are located right across the street, ensuring easy access for visitors. Private and secured parking is a notable feature with guests consistently highlighting its usefulness and convenience. While the parking directly in front of the hotel includes five designated spots, the availability of parking is sometimes limited with space on-site being particularly scarce. However, street parking nearby is typically accessible and, in some cases, free.
Despite occasional limitations in on-site parking, the overall arrangement impresses guests with secure, monitored options and lockable spaces available both in private courtyards and gated areas. The parking facilities are consistently described as adequate, well-organized and offering a secure environment for vehicles. This aspect, coupled with the availability of convenient street parking, makes Hotel Santa Ana a favorable option for guests traveling with cars.
Family
Hotel Santa Ana is undeniably a top choice for family vacations, garnering numerous positive remarks for its warm, family-centric atmosphere. The hotel is celebrated for its family-friendly ambiance, ideal for creating memorable experiences with loved ones. Families can expect a relaxing and peaceful atmosphere that many guests have found perfect for both unwinding and engaging in family-oriented activities, such as card games.
The hotel's family-run nature is frequently highlighted with the staff, including members like Juan, going out of their way to make guests feel at home. The friendliness of the staff and their willingness to help provide a comforting environment that reinforces the hotel’s community-like vibe.
In close proximity to major attractions, Hotel Santa Ana offers convenience for families looking to explore the area without hassle. Reviews do point out that some family rooms might be on the smaller side; however, the overall ambiance and family-oriented service help offset this minor drawback.
This family-oriented establishment ensures that children are warmly welcomed, making it highly recommended for anyone traveling with kids. Whether it’s the personal touch from the family-run team or the great location, Hotel Santa Ana is a solid choice for a family-friendly stay.
Nightlife
Hotel Santa Ana offers travelers close proximity to Merida's vibrant nightlife, making it a convenient choice for those looking to explore local bars and live music venues such as Mercado60 and La Negrita. The hotel itself aims to provide a relaxing atmosphere with an outdoor pool and a central yet quaint location. However, the peaceful ambiance is frequently disrupted by loud music from neighboring nightclubs and street parties, particularly on weekends. These events often lead to noisy nights with techno music and revelries carrying on until dawn. Additionally, barking dogs and crowing roosters can affect the quality of sleep. Despite these nighttime disturbances, the hotel's location makes it an ideal spot for experiencing the city's nightlife, although light sleepers might find the noise challenging.
3 Star
Hotel Santa Ana is frequently praised as the best small and budget-friendly three-star hotel in Mérida, offering excellent value for money. Centrally located just 100 feet from Parque Santa Ana, the property is within walking distance to key attractions such as Paseo de Montejo, Parque Santa Lucia and the Centro square, making it convenient for visitors exploring the city.
Guests consistently find the hotel's three-star rating appropriate, noting the reasonable cost for the services and facilities provided. The 21-room, three-floor structure is modest yet adequate, offering a typical experience of a three-star property. The value for money is highlighted as exceptional with many guests deeming it probably the best value for budget-conscious travelers in Mérida.
The hotel’s staff behavior receives positive remarks, ensuring that the guest experience aligns well with family-friendly expectations. While not luxurious, Hotel Santa Ana's combination of affordability, comfort and central location makes it an ideal stop in the delightful colonial town.
Outdoor Pool
Hotel Santa Ana's outdoor pool has garnered positive feedback from guests, who appreciate its refreshing and welcoming ambiance. Despite being small, the pool is consistently described as nice, clean and well-maintained. It's located central to the hotel and surrounded by lush vegetation, which adds to its charm and provides a beautiful, serene setting.
Guests highlight the pool's convenience and the pleasure it brings, especially noting that it serves as a perfect escape and a wonderful spot for relaxation. The plant surroundings and beautiful green courtyard enhance the overall tranquil experience. Safety and cleanliness are emphasized, making it a pleasant spot even for families with children.
The outdoor space, complete with a terrace, exudes charm and offers a stunning, calming retreat where visitors can unwind. In essence, the pool area with its quiet, green surroundings, is a beloved feature of Hotel Santa Ana, adding significant value to the overall guest experience.
FAQ
Yes, Hotel Santa Ana has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Santa Ana.
No, Hotel Santa Ana doesn't allow dogs.
Yes, parking facilities are available at Hotel Santa Ana.
