Hotel Maya Yucatan
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Summary of reviewsHotel Maya Yucatan is celebrated for its prime location in Mérida, strategically placed in the heart of downtown. Guests frequently commend its proximity to significant attractions including the historic center, Paseo de Montejo, parks and the city’s main square. The convenience of nearby shops and restaurants contributes to its appeal, making it an excellent base for exploring the city. The hotel is appreciated for its excellent service, cleanliness and comfortable rooms, enhanced by amenities such as a beautiful pool and secure parking.
The breakfast at Hotel Maya Yucatan generally receives positive reviews for its delicious and varied options featuring local flavors, especially at the Frida restaurant. Guests value the inclusion of breakfast in their stay and enjoy the substantial portions. The restaurant’s offerings, while mostly praised, are sometimes inconsistent in availability and service times.
The on-site restaurant, Cartas a Frida, garners positive feedback for its memorable dishes like honey chicken and convenient room delivery service. Despite this, guests occasionally opt to dine out due to service delays and billing issues. Fortunately, the surrounding area offers numerous excellent dining alternatives.
Guest experiences with the rooms are mixed, noting spaciousness and comfort with crucial amenities like air conditioning meeting basic needs. However, maintenance issues persist, including old furniture, dampness, unpleasant odors and insects. The need for refurbishments and improved cleanliness is evident, though daily cleaning and comfortable beds receive favorable mention.
The staff at Hotel Maya Yucatan receive high praise for their exceptional service, friendliness and willingness to assist with various guest needs. While the majority of staff interactions are positive, some inconsistencies are noted. Nonetheless, the overall sentiment remains that the staff significantly enhances the guest experience.
Wi-Fi at the hotel is frequently criticized for being unreliable and weak, particularly in guest rooms, impacting those needing a stable connection for work.
The hotel’s gym, while appreciated for its existence, is seen as lacking due to old and non-functional equipment. The pool area is often highlighted as a fantastic and refreshing feature, although its maintenance and cleanliness are sometimes questionable.
Parking facilities are valued for convenience and security, despite challenges with space availability and navigation. The hotel is considered family-friendly, providing a calm and quiet environment suitable for family stays. The vibrant nightlife in the vicinity is a draw for those seeking evening entertainment, though it can contribute to noise both from external sources and within the hotel.
Overall, while Hotel Maya Yucatan excels in location and service, there are notable areas for improvement in room maintenance, Wi-Fi reliability and some amenities to consistently meet guest expectations.
Categories
The breakfast at Hotel Maya Yucatan generally receives positive reviews for its delicious and varied options featuring local flavors, especially at the Frida restaurant. Guests value the inclusion of breakfast in their stay and enjoy the substantial portions. The restaurant’s offerings, while mostly praised, are sometimes inconsistent in availability and service times.
The on-site restaurant, Cartas a Frida, garners positive feedback for its memorable dishes like honey chicken and convenient room delivery service. Despite this, guests occasionally opt to dine out due to service delays and billing issues. Fortunately, the surrounding area offers numerous excellent dining alternatives.
Guest experiences with the rooms are mixed, noting spaciousness and comfort with crucial amenities like air conditioning meeting basic needs. However, maintenance issues persist, including old furniture, dampness, unpleasant odors and insects. The need for refurbishments and improved cleanliness is evident, though daily cleaning and comfortable beds receive favorable mention.
The staff at Hotel Maya Yucatan receive high praise for their exceptional service, friendliness and willingness to assist with various guest needs. While the majority of staff interactions are positive, some inconsistencies are noted. Nonetheless, the overall sentiment remains that the staff significantly enhances the guest experience.
Wi-Fi at the hotel is frequently criticized for being unreliable and weak, particularly in guest rooms, impacting those needing a stable connection for work.
The hotel’s gym, while appreciated for its existence, is seen as lacking due to old and non-functional equipment. The pool area is often highlighted as a fantastic and refreshing feature, although its maintenance and cleanliness are sometimes questionable.
Parking facilities are valued for convenience and security, despite challenges with space availability and navigation. The hotel is considered family-friendly, providing a calm and quiet environment suitable for family stays. The vibrant nightlife in the vicinity is a draw for those seeking evening entertainment, though it can contribute to noise both from external sources and within the hotel.
Overall, while Hotel Maya Yucatan excels in location and service, there are notable areas for improvement in room maintenance, Wi-Fi reliability and some amenities to consistently meet guest expectations.
Family Friendly Hotel
This hotel is centrally located and offers comfortable accommodations, making it a convenient option for families exploring Merida. It provides essential amenities and easy access to nearby attractions.
Hotel near Nightlife Spots
Located on Calle 58 in Centro, this hotel is within walking distance of many nightlife venues. Its central location makes it a practical choice for exploring the city's evening scene.
Hotel with Parking
This hotel provides parking. As a well-known hotel in Yucatan, it is expected to offer parking facilities.
Cheap Hotel
Located in Mérida, Hotel Maya Yucatan is a budget-friendly option in the city center. Its central location allows easy exploration of Mérida's historical sites and cultural attractions.
3-Star Hotel
This hotel is centrally located and provides essential amenities for a comfortable stay. It's a practical choice for travelers looking to explore the city.
Hotel with Swimming Pool
Indoor Pool Pool Lap Lanes
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
Guest Reviews
Hotel Maya Yucatan is highly praised for its prime location in Mérida, making it an ideal base for exploring the city. Positioned in the heart of downtown, guests appreciate its proximity to key attractions such as the historic center, Paseo de Montejo, various parks, squares and the city's main square. The convenience of having shops, restaurants and important sites within walking distance adds to its appeal. Visitors frequently highlight the hotel's excellent service, cleanliness and comfortable rooms. The hotel also provides amenities such as a beautiful pool and secure parking, which further enhance its reputation. Overall, the hotel's strategic placement allows guests to easily access Mérida's cultural and historic landmarks, shopping, dining and entertainment options, making it a great choice for travelers.
Hotel Maya Yucatan's breakfast selection has garnered a variety of feedback from guests with a distinct inclination towards positive reviews. Many guests appreciated the delicious and varied breakfast options, often highlighting the local flavors and good portions. The Frida restaurant, affiliated with the hotel, received praise for serving an exceptional breakfast at an affordable price and offering delicious dishes such as cochinita pibil.
However, some guests encountered issues such as the restaurant's inconsistent availability or delays in service, particularly noting that it does not operate on Mondays and sometimes opens later than expected. There were also instances where breakfast was not served despite being included in the booking, leading to some disappointment.
Overall, when available, the breakfast is considered quite good with special mention of its inclusion in the stay and the generally positive reception it receives. However, potential guests should be aware of occasional service disruptions and may want to plan accordingly.
Hotel Maya Yucatan's dining options evoke mixed sentiments from guests with a particular focus on the on-site restaurant, Cartas a Frida. This eatery garners praise for its delicious offerings, such as a memorable honey chicken dish and many guests express their enjoyment of the food. The availability of meal delivery service to rooms adds a layer of convenience for those who prefer dining in privacy. However, some guests note the restaurant's service hours and lengthy wait times as areas for improvement. Despite a great food experience at Cartas a Frida, there are mentions of seeking breakfast and dinner outside the hotel, possibly due to issues like slow service and challenges with billing through the hotel's portal. Fortunately, the hotel is surrounded by very good restaurants, offering ample alternatives for dining out.
Hotel Maya Yucatan's rooms have garnered a mix of feedback, primarily focusing on their spaciousness and comfort but also highlighting significant areas needing improvement. Guests appreciate the essential amenities like air conditioning, which is crucial during Mérida's spring season and many found the rooms to be comfortable and well-sized.
However, numerous reviews point to a pervasive need for maintenance. Visitors frequently mentioned old and worn-out furniture, issues with cleanliness and persistent problems with dampness and unpleasant odors. The presence of insects like ants, mosquitoes and even cockroaches were also noted as areas of concern. Noise from air conditioners and poor sound insulation, especially in rooms facing the pool, disrupted the tranquility.
Bathrooms across various rooms were often described as moldy with leaking fixtures and dated installations contributing to a less-than-ideal experience. Some guests noted a lack of sufficient towels and bed linens with items like blankets often missing from the rooms.
Despite these drawbacks, the rooms did meet basic expectations for accommodation with many guests finding them acceptable for short stays. There were positive mentions of daily cleaning, comfortable beds and the visual appeal of the colonial-style decor in some areas. The modern amenities like TVs, albeit not Smart TVs, were sufficient for a basic stay.
In summary, while the rooms at Hotel Maya Yucatan offer a comfortable and spacious option for travelers, there is a clear need for significant refurbishments and more rigorous cleanliness to enhance the guest experience.
The guest reviews of Hotel Maya Yucatan largely paint a vivid picture of varying experiences with the beds. The feedback is primarily centered on the beds being described as hard and uncomfortable with many guests pointing out the mattresses are old, stiff and in very bad condition. A common sentiment is the prevalence of extremely firm mattresses, some even likening them to rocks, making it challenging to get a good night's sleep. Issues with cleanliness have also been noted, such as hair in the bedsheets and the presence of crumbs. However, a few reviews highlight comfortable bedding and instances where the beds were perceived as comfy or perfect. Overall, while some guests appreciated the firmness of the beds, the majority found them uncomfortably stiff and outdated, suggesting an urgent need for upgrades in this area.
Hotel Maya Yucatan's cleanliness presents a varied picture based on guest feedback. Positive notes highlight clean rooms and daily housekeeping with some guests describing the overall hotel as clean, including the pristine pool area. Several commenters found the rooms comfortable and appreciated the hotel's general service. The facilities themselves, while described as old, were deemed clean by some visitors.
Nonetheless, a significant number of reviews point to areas needing improvement. Many guests reported that the rooms and common areas looked very old and neglected with specific mentions of dirty bathrooms, floors and windows. Mold issues were noted in several areas, including bathroom ceilings and corners. There were also frequent complaints about musty odors, stained walls and worn-out furniture. The pool's cleanliness appeared inconsistent with some describing it as dirty.
Issues like broken or missing towels, insufficient amenities and furniture in disrepair add to the concerns. Maintenance lapses were also highlighted, such as non-functioning toilets, missing toilet seats and doors that don't close tightly. Overall, while some aspects of Hotel Maya Yucatan's cleanliness are commended, there are notable deficiencies that need addressing to meet guest expectations consistently.
Hotel Maya Yucatan prides itself on its staff's exceptional service and friendliness, as highlighted by numerous guest reviews. Many guests have praised the staff for their attentiveness and willingness to help with various needs, such as organizing tours, arranging taxis and assisting with luggage. Housekeeping has also received commendations for their friendliness and efficient service.
Check-in and check-out processes are generally swift and smooth, adding to the positive experiences. Guests frequently highlight the warm and welcoming demeanor of the staff, describing them as very kind, helpful and always attentive. Specific mentions include polite and resourceful bellboys and the commendable service of certain receptionists like Luis, who provides exceptional assistance.
However, some reviews point out occasional inconsistencies in the reception staff's attitude with a few guests encountering unfriendly or unhelpful team members. The restaurant staff have also received mixed feedback, ranging from polite service to instances of indifference and unfriendliness.
Despite a few areas that may need improvement, the overall sentiment suggests that the hotel’s staff significantly contributes to a pleasant and welcoming stay, making Hotel Maya Yucatan a favored choice for many.
Guests consistently expressed dissatisfaction with the Wi-Fi at Hotel Maya Yucatan. They frequently experienced unreliable and weak signals with many noting that the connection was particularly poor or non-existent in their rooms. Several guests mentioned that the internet was very slow, described it as terrible and found it difficult to use, impacting those who needed it for work. The Wi-Fi sometimes failed to connect altogether and some had to rely on their own mobile data. While Wi-Fi was available in common areas like the lobby, it did not effectively meet the needs of guests expecting reliable internet access throughout their stay.
Hotel Maya Yucatan offers a small air-conditioned gym that is currently attracting mixed reviews from guests. While it is appreciated that the hotel features a fitness space, there are significant concerns regarding the state of the gym facilities. Many guests report that the equipment is mostly old and not functional with some machines in need of urgent attention and repair. Complaints highlight that the exercise equipment is generally worn out and the fitness room might not meet expectations for those accustomed to more modern, well-maintained gyms. However, for those seeking basic facilities, the gym does suffice, albeit it might fall short for serious fitness enthusiasts. Despite these issues, some guests still found the gym to be a convenient option alongside the pool, indicating that it may suit less demanding exercise needs.
Hotel Maya Yucatan's pool area receives mixed reviews from guests, though there are plenty of highlights to note. Many visitors found the pool to be a fantastic and essential feature, especially given the high temperatures of Merida. Descriptions often emphasize the pool's size, calling it big and nice and it's seen as a refreshing spot to cool off after a day in the Yucatan heat. Guests appreciate the peaceful and relaxing atmosphere around the pool, describing it as a pleasant and clean retreat that enhances their stay.
However, there are critiques regarding the pool's maintenance and cleanliness. Some guests observed dirty, cloudy water and even found debris in the pool, suggesting that it requires more attention and better upkeep. The temperature of the pool water is often mentioned with numerous guests noting it is very cold, which may not be appealing to everyone. Additionally, the pool can get overcrowded and noisy with some complaints about late-night disturbances.
Despite its shortcomings, the pool area's aesthetic appeal and its role as a vital reprieve from the heat are frequently highlighted. While some visitors experienced issues that might need addressing, the general consensus leans towards the pool being a valued feature of Hotel Maya Yucatan, enhancing the overall guest experience.
Hotel Maya Yucatan provides parking facilities, but reviews suggest mixed experiences. Overwhelmingly, guests appreciated the convenience and security of having private parking next to the hotel, which is free of charge. There were positive mentions of ample parking spaces and secure, guarded parking lots, beneficial for guests traveling with larger vehicles like vans.
However, there were notable limitations. The parking space availability can be tight, especially during peak times, leading to frustration among guests who found the parking lot crowded and sometimes insufficient. Some reviews mentioned the inconvenience of having to request the opening and closing of the parking gate and a few guests found navigating to the parking area confusing due to inadequate signage.
Additionally, the small size of the parking lot was a recurring point and cleanliness of the area left some guests dissatisfied. Overall, while the provision of parking is a strong point, improvements in space management and accessibility could enhance guest satisfaction.
Hotel Maya Yucatan stands out as a very calm and quiet hotel, making it a desirable choice for families seeking a peaceful retreat. Many guests highlighted the family-oriented nature of the hotel, describing it as family-friendly with amenities catered towards families. The cooperative, family-friendly service provided by the staff further enhances the hotel's appeal for those traveling with children. Despite a few issues such as the lack of fans in the bathroom and some challenges with the parking area and doors, the overall atmosphere and the comfort of the family rooms contribute to a pleasant stay for guests. Perfect for those seeking a tranquil getaway, Hotel Maya Yucatan is generally considered good for families.
Hotel Maya Yucatan is situated in a vibrant area with notable nightlife, making it a convenient choice for those looking to explore local bars and clubs. The hotel's proximity to various nightlife spots, including a nightclub right across the street, offers guests easy access to evening entertainment. Visitors can enjoy the festive atmosphere with music and lively activities nearby. The area is considered safe for evening strolls, adding to the appeal for those who wish to walk around at night. However, potential guests should be aware that the location can be quite noisy, particularly in the mornings and late at night, due to nearby festivities, music from restaurants and local bars. The hotel itself can also be noisy with disturbances from the air conditioning and occasional pool parties.
Hotel Maya Yucatan offers a budget-friendly stay, providing a favorable price-benefit ratio. As an affordable and moderately priced three-star hotel, it attracts guests who return multiple times, appreciating the great quality for the price. Many reviews highlight the hotel's very good value for money, an essential factor for budget travelers.
However, the hotel's amenities and facilities align with basic three-star standards and do not exceed these expectations. The establishment does appear worn out with guests noting outdated rooms, sticky floors and a strong smell of moisture. Moreover, the beds and overall comfort fall short with reports of dirty sheets, towels and visible cracks and mold in some areas.
In summary, Hotel Maya Yucatan gets recognition for its affordability and fair price-quality relation. While it fulfills basic service expectations for a three-star rating, some areas require attention and renovation to enhance the guest experience.
For business travelers, Hotel Maya Yucatan offers a mix of advantages and drawbacks. The hotel has basic business amenities, including a spacious business room and is generally suitable for business travel. Guests consistently note that the rooms are clean with daily housekeeping ensuring a tidy environment. The presence of a working room and basic business facilities is a positive and the wifi connectivity outside is a notable feature for those needing to stay connected.
The friendly and vigilant staff, who ensure everything is functioning properly, add to the overall positive experience. The service is commended for being very good and well-priced, providing excellent value for money, especially at the reception.
However, there are some downsides, such as an inconsistent business center, occasional difficulties in getting staff support and limited recommendations for local visits from the staff. Despite these issues, the core amenities and level of service provided can make Hotel Maya Yucatan a viable option for those traveling for work or on business stays.
Hotel Maya Yucatan stands out for its commendable accessibility, making it an ideal choice for guests with disabilities. With accessible entrances and parking facilities, navigating the hotel is convenient for those who drive. The hotel's services and amenities are designed with high accessibility in mind, ensuring easy access throughout the premises. The location itself is well accessible, adding to the convenience for guests with mobility issues. The staff is noted for being very attentive and accessible, contributing positively to the overall experience. While there are no fans in the bathrooms, this minor issue does not overshadow the hotel's commitment to catering to the needs of all guests.
Location Show Map
Location
Breakfast
However, some guests encountered issues such as the restaurant's inconsistent availability or delays in service, particularly noting that it does not operate on Mondays and sometimes opens later than expected. There were also instances where breakfast was not served despite being included in the booking, leading to some disappointment.
Overall, when available, the breakfast is considered quite good with special mention of its inclusion in the stay and the generally positive reception it receives. However, potential guests should be aware of occasional service disruptions and may want to plan accordingly.
Dinner
Rooms
However, numerous reviews point to a pervasive need for maintenance. Visitors frequently mentioned old and worn-out furniture, issues with cleanliness and persistent problems with dampness and unpleasant odors. The presence of insects like ants, mosquitoes and even cockroaches were also noted as areas of concern. Noise from air conditioners and poor sound insulation, especially in rooms facing the pool, disrupted the tranquility.
Bathrooms across various rooms were often described as moldy with leaking fixtures and dated installations contributing to a less-than-ideal experience. Some guests noted a lack of sufficient towels and bed linens with items like blankets often missing from the rooms.
Despite these drawbacks, the rooms did meet basic expectations for accommodation with many guests finding them acceptable for short stays. There were positive mentions of daily cleaning, comfortable beds and the visual appeal of the colonial-style decor in some areas. The modern amenities like TVs, albeit not Smart TVs, were sufficient for a basic stay.
In summary, while the rooms at Hotel Maya Yucatan offer a comfortable and spacious option for travelers, there is a clear need for significant refurbishments and more rigorous cleanliness to enhance the guest experience.
Beds
Cleanliness
Nonetheless, a significant number of reviews point to areas needing improvement. Many guests reported that the rooms and common areas looked very old and neglected with specific mentions of dirty bathrooms, floors and windows. Mold issues were noted in several areas, including bathroom ceilings and corners. There were also frequent complaints about musty odors, stained walls and worn-out furniture. The pool's cleanliness appeared inconsistent with some describing it as dirty.
Issues like broken or missing towels, insufficient amenities and furniture in disrepair add to the concerns. Maintenance lapses were also highlighted, such as non-functioning toilets, missing toilet seats and doors that don't close tightly. Overall, while some aspects of Hotel Maya Yucatan's cleanliness are commended, there are notable deficiencies that need addressing to meet guest expectations consistently.
Staff
Check-in and check-out processes are generally swift and smooth, adding to the positive experiences. Guests frequently highlight the warm and welcoming demeanor of the staff, describing them as very kind, helpful and always attentive. Specific mentions include polite and resourceful bellboys and the commendable service of certain receptionists like Luis, who provides exceptional assistance.
However, some reviews point out occasional inconsistencies in the reception staff's attitude with a few guests encountering unfriendly or unhelpful team members. The restaurant staff have also received mixed feedback, ranging from polite service to instances of indifference and unfriendliness.
Despite a few areas that may need improvement, the overall sentiment suggests that the hotel’s staff significantly contributes to a pleasant and welcoming stay, making Hotel Maya Yucatan a favored choice for many.
Wi-Fi
Gym
Pool
However, there are critiques regarding the pool's maintenance and cleanliness. Some guests observed dirty, cloudy water and even found debris in the pool, suggesting that it requires more attention and better upkeep. The temperature of the pool water is often mentioned with numerous guests noting it is very cold, which may not be appealing to everyone. Additionally, the pool can get overcrowded and noisy with some complaints about late-night disturbances.
Despite its shortcomings, the pool area's aesthetic appeal and its role as a vital reprieve from the heat are frequently highlighted. While some visitors experienced issues that might need addressing, the general consensus leans towards the pool being a valued feature of Hotel Maya Yucatan, enhancing the overall guest experience.
Parking
However, there were notable limitations. The parking space availability can be tight, especially during peak times, leading to frustration among guests who found the parking lot crowded and sometimes insufficient. Some reviews mentioned the inconvenience of having to request the opening and closing of the parking gate and a few guests found navigating to the parking area confusing due to inadequate signage.
Additionally, the small size of the parking lot was a recurring point and cleanliness of the area left some guests dissatisfied. Overall, while the provision of parking is a strong point, improvements in space management and accessibility could enhance guest satisfaction.
Family
Nightlife
3 Star
However, the hotel's amenities and facilities align with basic three-star standards and do not exceed these expectations. The establishment does appear worn out with guests noting outdated rooms, sticky floors and a strong smell of moisture. Moreover, the beds and overall comfort fall short with reports of dirty sheets, towels and visible cracks and mold in some areas.
In summary, Hotel Maya Yucatan gets recognition for its affordability and fair price-quality relation. While it fulfills basic service expectations for a three-star rating, some areas require attention and renovation to enhance the guest experience.
Business
The friendly and vigilant staff, who ensure everything is functioning properly, add to the overall positive experience. The service is commended for being very good and well-priced, providing excellent value for money, especially at the reception.
However, there are some downsides, such as an inconsistent business center, occasional difficulties in getting staff support and limited recommendations for local visits from the staff. Despite these issues, the core amenities and level of service provided can make Hotel Maya Yucatan a viable option for those traveling for work or on business stays.
Accessible
Yes, Hotel Maya Yucatan has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes.
No, a spa isn't available at Hotel Maya Yucatan.
No, Hotel Maya Yucatan doesn't allow dogs.
Yes, parking facilities are available at Hotel Maya Yucatan.
Yes, Hotel Maya Yucatan has a gym.
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