Barceló Mexico Reforma
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Summary of reviewsBarceló Mexico Reforma is highly praised for its strategic location on Reforma Avenue, central to Mexico City's most visited sites such as the historic center, Palacio de Bellas Artes and the Monument to the Revolution. The hotel's proximity to public transportation, including metro and metrobus stations, makes it an ideal base for exploring the city's attractions. Guests also appreciate the surrounding safe and bustling area filled with dining and shopping options.
The hotel's breakfast buffet is a standout feature, offering a wide variety, including Mexican and international options, fresh fruits and juices. The attentive and professional staff enhance the dining experience, although some guests note occasional service delays and high costs. Dinner options receive positive feedback for diverse choices and quality with special mentions for the live music and excellent drinks at the bar, as well as well-received room service. While some dining experiences do not meet certain guests' expectations, overall, the hotel provides satisfying culinary options.
The rooms at Barceló Mexico Reforma are commended for their spaciousness, cleanliness and comfort, featuring amenities like irons, fridges and safes. Guests enjoy the modern bathrooms and impressive city views. High-quality bedding and the meticulous attention of housekeeping staff further enhance guest comfort, despite minor issues related to noise and outdated décor in some areas.
Cleanliness is a strong point with many guests describing the rooms and common areas as spotless and well-maintained, supported by friendly and professional housekeeping staff. Although there are occasional mentions of inconsistent cleaning standards, the hotel's overall environment is elegant and comfortable.
The staff's exemplary service is repeatedly highlighted with mentions of their politeness, efficiency and willingness to assist. While there are occasional remarks about less favorable encounters, the general impression is overwhelmingly positive, contributing to a welcoming and enjoyable stay.
The hotel's WiFi receives mixed reviews with many guests finding it strong and reliable, while others face connectivity issues, especially in certain rooms. The spa is highly praised for its excellent services, clean facilities and professional massage therapists, despite some guests noting the need for updates and minor maintenance issues.
The gym is well-equipped and spacious, offering a variety of modern equipment and a clean environment, enhanced by a panoramic city view, although some equipment may feel dated. The pool area, though small, is appreciated for its cleanliness, heated water and overall pleasant experience, despite some minor complaints about chlorine levels and occasional closures.
Overall, Barceló Mexico Reforma provides a satisfying and comfortable stay with its prime location, excellent service, varied dining options and well-maintained amenities, making it a popular choice for both tourists and business travelers in Mexico City.
Categories
The hotel's breakfast buffet is a standout feature, offering a wide variety, including Mexican and international options, fresh fruits and juices. The attentive and professional staff enhance the dining experience, although some guests note occasional service delays and high costs. Dinner options receive positive feedback for diverse choices and quality with special mentions for the live music and excellent drinks at the bar, as well as well-received room service. While some dining experiences do not meet certain guests' expectations, overall, the hotel provides satisfying culinary options.
The rooms at Barceló Mexico Reforma are commended for their spaciousness, cleanliness and comfort, featuring amenities like irons, fridges and safes. Guests enjoy the modern bathrooms and impressive city views. High-quality bedding and the meticulous attention of housekeeping staff further enhance guest comfort, despite minor issues related to noise and outdated décor in some areas.
Cleanliness is a strong point with many guests describing the rooms and common areas as spotless and well-maintained, supported by friendly and professional housekeeping staff. Although there are occasional mentions of inconsistent cleaning standards, the hotel's overall environment is elegant and comfortable.
The staff's exemplary service is repeatedly highlighted with mentions of their politeness, efficiency and willingness to assist. While there are occasional remarks about less favorable encounters, the general impression is overwhelmingly positive, contributing to a welcoming and enjoyable stay.
The hotel's WiFi receives mixed reviews with many guests finding it strong and reliable, while others face connectivity issues, especially in certain rooms. The spa is highly praised for its excellent services, clean facilities and professional massage therapists, despite some guests noting the need for updates and minor maintenance issues.
The gym is well-equipped and spacious, offering a variety of modern equipment and a clean environment, enhanced by a panoramic city view, although some equipment may feel dated. The pool area, though small, is appreciated for its cleanliness, heated water and overall pleasant experience, despite some minor complaints about chlorine levels and occasional closures.
Overall, Barceló Mexico Reforma provides a satisfying and comfortable stay with its prime location, excellent service, varied dining options and well-maintained amenities, making it a popular choice for both tourists and business travelers in Mexico City.
Hotel with Spa
Features a heated pool, spa center, and fitness center. The spa offers a variety of treatments and services designed to promote relaxation and rejuvenation, making it a great choice for wellness-focused travelers.
Family Friendly Hotel
Barceló Mexico Reforma is well-regarded for its family-friendly environment, offering a pool that is popular with both kids and adults. The hotel provides a comfortable and welcoming atmosphere for children of all ages. Its location is in a safe area suitable for exploring.
Hotel with Swimming Pool
This hotel offers a heated pool, spa center, and fitness center. Known for its comfortable accommodations and central location, it is a popular choice for both business and leisure travelers.
Heated Pool Indoor Pool
Business Hotel
This hotel offers a convenient location and good business facilities. It includes meeting rooms, business services, and comfortable accommodations for business travelers. It provides a balance of convenience and professional amenities.
Hotel with Parking
Close to Azcapotzalco, this hotel offers parking facilities for guests. It is a popular choice due to its central location and good amenities, ensuring a comfortable stay with parking convenience.
Accessible Hotel
The accessible rooms at this hotel feature smooth flooring, an ensuite bathroom with turning space, step-free access, and a toilet with grab bars. It also provides a roll-in shower with a slight threshold, a shower seat, and a visual fire alarm system.
Hotel with Gym
This hotel offers a well-equipped fitness center with cardio machines, weightlifting equipment, and a dedicated area for stretching and yoga.
5-Star Hotel
Located on Paseo de la Reforma, offering comfortable rooms, a variety of dining options, and a fitness center. Provides a convenient location for exploring the city's attractions. Recent reviews mention excellent service.
Hotel with Indoor Pool
This hotel features an indoor swimming pool on the 9th floor equipped with counter-current water, ideal for both relaxation and exercise. The pool is part of the hotel's wellness area, which includes a spa and fitness center.
Hotel with Heated Pool
The hotel provides a heated pool as part of its wellness facilities. Guests have access to an on-site spa center and fitness center, enhancing the leisure and relaxation opportunities available alongside the pool.
Luxury Hotel
Hotel for Honeymoon
Romantic Hotel
Guest Reviews
Barceló Mexico Reforma boasts an exceptional location, drawing praise from numerous guests for its strategic centrality in Mexico City. Situated on Reforma Avenue, the hotel offers easy access to major attractions such as the historic center, Palacio de Bellas Artes and the Monument to the Revolution. The surrounding area is described as safe and bustling with many restaurants and shops, ideal for both tourists and business travelers.
Guests appreciate the convenience of being near public transportation with metro stations like Hidalgo and metrobus stops within walking distance. The hotel's location makes exploring landmarks and cultural sites effortless, whether on foot or via short Uber rides. Moreover, the neighborhood’s tranquility and security provide a peaceful stay while remaining close to the action.
The hotel itself complements its prime location with excellent facilities, clean and comfortable rooms and attentive staff, further enhancing the overall guest experience. Whether it's for sightseeing, shopping or dining, Barceló Mexico Reforma's position in the heart of Mexico City is highly valued by its visitors.
The breakfast experience at Barceló Mexico Reforma has garnered a generally positive reception from guests. Many reviews highlight the breakfast buffet's variety, quality and deliciousness. Guests appreciated the abundant and extensive selection with many noting the exceptional quality of fruits, juices and freshly prepared dishes. The attentive and professional staff, including standout mentions of Mrs. Jackeline, Mr. Juan José and Erick, contributed to a pleasant dining atmosphere.
The breakfast buffet was praised for its wide array of options, catering to both Mexican and international tastes and the availability of an omelet station with healthy choices was a particular favorite. Some reviews emphasized the excellent presentation and the comprehensive nature of the breakfast spread, which included everything from continental staples to gourmet selections. The schedule, extending as late as 12 PM, allowed guests to enjoy a leisurely meal.
However, not all feedback was entirely positive; some guests felt that the breakfast lacked variety over longer stays and a few noted that the service could be slow or the waiting times long. There were also occasional mentions of high costs and limited à la carte options. Despite these minor criticisms, the overall sentiment was that the breakfast at Barceló Mexico Reforma is a highlight, offering a delicious and satisfying start to the day.
Barceló Mexico Reforma offers a diverse and vibrant dining scene that caters to a range of tastes and preferences. Guests consistently rave about the nice bar and the incredible live music in the lobby during the evenings, which add a delightful ambiance to the stay. The one-drink voucher provided to guests is a pleasing touch with many commending the bartender for crafting exceptional drinks, particularly the cantaritos.
For breakfast enthusiasts, the morning buffet stands out with its vast selection and fresh offerings like amazing fresh fruit and freshly squeezed orange juice, although some found the breakfast to be on the expensive side. La Fontain and other hotel restaurants generally receive positive feedback for their delectable dishes. Guests appreciate the different cuisines available, including a very good steak restaurant and a well-liked Sonora Grill that’s deemed excellent, despite being slightly pricey.
The Asian restaurant receives praise for being reasonably priced and perfect for a quick bite, though some were disappointed with the Japanese offerings. Italian cuisine seems to be hit-or-miss with some describing it as mediocre. Room service, on the other hand, is highly rated for its speed and the quality of food, which is often described as delicious.
However, not all dining experiences are flawless. A few guests mentioned that food sometimes arrived cold and there were occasional complaints about certain restaurants not meeting expectations or offering limited variety. Despite these caveats, the hotel's overall food experience garners approval with good service, friendly staff and well-priced spa treatments adding to the appeal.
With several dining options within the hotel and attached establishments, Barceló Mexico Reforma ensures that guests have plenty of opportunities to enjoy a diverse culinary experience right on-site. Whether it’s for a pleasant breakfast, a quick sushi bite or a sumptuous steak dinner, the hotel’s dining facilities generally provide guests with satisfying meals and enjoyable dining atmospheres.
The guest reviews for Barceló Mexico Reforma highlight several positive aspects of the hotel's rooms. Visitors frequently mention the spaciousness, cleanliness and comfort of the rooms, noting that many are well-equipped with amenities like irons, fridges and safes. Several guests appreciated the stunning city views from their rooms and found the large bathrooms with modern fixtures, such as powerful showers, particularly impressive. The décor in the rooms is generally described as nice and well-appointed, creating a cozy and pleasant atmosphere for guests.
Many reviews emphasize the high level of comfort provided by the beds and linens with several guests noting very good quality bedding. The staff's attention to detail in keeping the rooms clean and organized is also frequently applauded. The room service is consistently praised for its excellence, contributing to an overall positive stay.
However, some guests mentioned areas for improvement, such as noise issues, outdated décor, thin walls and occasional cleanliness lapses. Despite these minor drawbacks, the general consensus is that the rooms are a strong selling point for the hotel, offering a good balance of comfort, space and amenities in a convenient location.
The beds at Barceló Mexico Reforma receive mixed reviews, though many guests highlight their comfort. Several guests praised the beds as super comfortable, extremely comfortable and even excellent with some specifically mentioning the quality bed linens and thick, soft sheets. Many reviews note that the beds provide a good night's sleep despite the hotel's central location near an avenue, thanks to the quiet environment.
On the positive side, guests frequently mention that they found the beds and pillows to be very good, clean and comfy with descriptors like "super comfy" and "very comfortable" appearing frequently. The hotel's provision of pillow options also seems to cater to various preferences with some guests appreciating the softness while others found them just right.
However, not all feedback is positive. Some guests found the beds too firm or stiff and a few reported issues with mattresses being worn out or having significant surface sinks. Pillow comfort also seems to vary with some guests finding them too flat or lumpy. Additionally, there were comments about the beds being somewhat small for two people and occasional mix-ups with bed sizes not meeting guests' expectations.
Overall, the consensus leans towards the beds being largely comfortable with high-quality bedding, though there are notable exceptions regarding firmness and bed condition that suggest a need for occasional updates and variety in mattress firmness.
Guests at Barceló Mexico Reforma generally commend the hotel for its exceptional cleanliness and organization. Many visitors praise the rooms for being very clean, comfortable and spacious, often describing them as spotless and well-maintained. The hotel's common areas and facilities also receive high marks for cleanliness with frequent mentions of continuous sanitization.
However, there are sporadic criticisms concerning inconsistent cleaning standards. Some guests note issues such as dirty bedclothes, carpets and bathrooms. Additionally, a few reviews point out outdated room conditions and occasional maintenance oversights, such as dust under beds and cleaning delays.
Despite these few drawbacks, most guests appreciate the friendly and professional housekeeping staff who ensure clean linens and provide daily cleaning services. The hotel's overall environment is described as elegant and comfortable, adding to a generally positive experience regarding cleanliness.
Visitors to Barceló Mexico Reforma consistently highlight the exceptional service and attentiveness of the hotel staff. The overwhelming sentiment is one of warmth and helpfulness, starting from the friendly reception staff who are often mentioned for their politeness and efficiency. Guests have praised bellboys for their assistance and positive attitude and housekeeping is frequently noted for maintaining high standards of cleanliness and being cordial.
The breakfast team, though occasionally mentioned for lacking friendliness, generally receives commendations for their service. The hotel's concierge and technical support staff also earn positive feedback for their readiness to assist and resolve issues efficiently.
Even amidst a few instances of less favorable encounters, such as occasional rudeness or expectation of tips, the overall impression remains highly favorable. Specific staff members are often recognized for their outstanding service, contributing to a welcoming and comfortable environment. The staff's proficiency in English and professional demeanor further enhance the guest experience, making interactions smooth and pleasant.
Exceptional attention to detail and a professional yet friendly approach seem to be the hallmark of the service at Barceló Mexico Reforma, as guests repeatedly applaud the staff's commitment to making their stay enjoyable.
Guests at the Barceló Mexico Reforma have shared mixed experiences regarding the hotel's WiFi. On the positive side, many found the WiFi to be strong, solid and generally great with good connectivity that works well for work tasks. However, there are notable issues as well. Some guests reported weak or intermittent WiFi signals, especially in their rooms, leading to difficulties in staying connected. Others experienced slow internet speeds and even extreme slowness, which was problematic for those needing reliable access for online meetings. Connection instability, particularly with the WiFi disconnecting frequently, was also a concern. Overall, while the WiFi performs well in some areas, improvements in connectivity and speed are needed on certain floors and in specific rooms.
Barceló Mexico Reforma's spa offers an array of services and facilities that have received high praise from guests. The spa area stands out for its excellent and clean services, providing a luxury experience that many have found gratifying and top-notch. Guests particularly appreciate the well-maintained and clean facilities, including the steam and sauna services, which enhance the relaxing atmosphere. The gym and pool areas complement the spa, contributing to an overall positive wellness experience.
The massage services have been highlighted as exceptional with some guests describing them as among the best they’ve ever had, thanks to the super professional massage therapists. The spa treatments are noted for being reasonably priced and the amenities and ambiance add to the sense of relaxation and well-being.
However, there are areas for improvement. Some guests noted issues with the sauna and Turkish bath, including temperature control failures and non-functioning facilities. Additionally, comments about the spa being outdated and in need of renovation indicate that some updates could enhance the overall experience. Despite these drawbacks, the majority of guests still highly recommend the spa for its excellent services, nice ambiance and the professionalism of the staff.
In conclusion, while there are a few areas that could benefit from upgrades, Barceló Mexico Reforma's spa generally provides a satisfying and relaxing experience for its visitors, making it a valued part of the hotel's offerings.
The gym at Barceló Mexico Reforma consistently receives high praise from guests for being well-equipped and spacious. Many highlight its comprehensive array of modern and varied equipment, making it suitable for different types of workouts. The gym's clean and comfortable facilities contribute to a pleasant exercise environment. Visitors appreciate the additional amenities such as the large pool and spa services, which enhance the overall fitness experience. However, a few guests noted some dated equipment and minor maintenance issues, but these did not overshadow the gym's overall positive impression. The panoramic view of the city from the gym is an added bonus, providing a motivational backdrop for a workout session. Overall, the fitness center at Barceló Mexico Reforma stands out as a highlight, offering everything needed for a complete and satisfying fitness experience.
Barceló Mexico Reforma boasts a variety of features that make its pool area a notable amenity for guests. The pool, while generally described as small, receives praise for its cleanliness, excellent maintenance and the comfort provided by its heated water. Positioned on the 9th floor, it offers an added layer of convenience and view. The indoor pool is well-protected, adding to the overall enjoyment regardless of weather conditions.
Many guests found the pool area to be very enjoyable and a pleasant surprise, appreciating the warmth and the spacious layout. The pool's temperature, typically set at a comfortable 90 degrees, is another frequently mentioned plus, making it a relaxing spot for visitors.
Despite the positives, some reviewers pointed out drawbacks. A few guests noted the pool’s size as a bit too small, likening it more to a large jacuzzi. Issues such as excessive chlorine levels were mentioned, suggesting a need for swimming goggles. There were also occasional comments about the pool's water being too warm or the pool area itself becoming uncomfortably hot. Additionally, there were mentions of the pool being closed at times, which was disappointing for some visitors.
Overall, the pool area at Barceló Mexico Reforma is considered a well-maintained and enjoyable spot, offering the benefits of a heated, clean environment, though with some minor reservations about its size and chlorine levels.
The parking facilities at Barceló Mexico Reforma have various features that guests appreciate and some that warrant improvement. The hotel provides secure parking with the convenience of a Starbucks located within the parking garage. Options like valet parking are available, which adds to the ease for those traveling by car. Guests generally find the parking to be well-organized and easy to navigate with valet attendants on hand to assist.
However, there are some concerns regarding the cost and organization of the parking services. The parking is considered quite expensive with guests needing to pay an extra charge of 125 pesos per night. This has led to some guests feeling that the parking fee should perhaps be included in the overall stay cost, rather than being an additional expense.
Despite these concerns, many guests feel that the secure and available parking options, combined with helpful parking attendants, make the service satisfactory in general. Complaints do exist about the valet parking's efficiency and organization, but these seem to be exceptions rather than the rule. Overall, the parking facilities meet the basic needs of guests, though some fine-tuning could enhance the experience further.
Barceló Mexico Reforma is highly regarded as an excellent choice for family stays, offering a variety of family-friendly amenities and facilities. Guests frequently highlight the great pool, which is a hit with both kids and adults and the availability of extras specifically catering to families. The hotel’s environment is described as comfortable and welcoming for children of all ages, making it a suitable option for family trips.
The staff are noted to be particularly friendly and attentive, providing exceptional service that enhances the overall family experience. Many guests expressed that their stays exceeded expectations regarding family services and amenities with room service being especially popular among the younger guests.
The location of the hotel is another advantage, situated in a safe area that is easy to explore on foot. Families found the accommodations to be convenient and functional for their needs, contributing to a pleasant and enjoyable stay.
While the hotel receives high praise for its facilities and service, some guests mentioned that certain aspects, like breakfast for children, required upgrades. Despite these minor inconveniences, many families felt that the positive aspects far outweighed any negatives and expressed intentions to return for future family stays.
Barceló Mexico Reforma garners mixed reviews about its five-star rating with some guests feeling it doesn't quite meet the expected standards. Despite this, many highlight the hotel's exceptional quality and superb service, describing it as a five-star experience with top-notch facilities. The luxurious amenities are frequently praised, creating a typical five-star atmosphere. However, some reviews mention slow breakfast service and occasional issues with room assignments, suggesting inconsistencies in maintaining a five-star quality.
Business travelers find it particularly suitable, appreciating the hotel's general excellence and high-end services at a fair price. While a few guests consider it overpriced and on par with a four-star standard, others recommend it for its fabulous offerings and exceptional value.
In summary, Barceló Mexico Reforma delivers a high-end experience with notable amenities and excellent service, albeit with some areas needing improvement to fully meet five-star expectations.
Barceló Mexico Reforma stands out as a prime choice for business travelers seeking a balance of luxury and convenience in downtown Mexico City. The hotel's cleanliness and excellent culinary offerings have been greatly appreciated by guests. Its central location is both accessible and advantageous for those needing to stay connected to the business hub of the city.
The business center has garnered positive feedback for being well-equipped and suitable for various professional needs. Meeting rooms and a conference hall further enhance its appeal to those traveling for work. This hotel impeccably caters to business travelers with its comprehensive range of amenities and a friendly, qualified staff.
Despite a generally high level of satisfaction, some areas for improvement have been noted. The Wi-Fi service for business use has been described as weak and prone to disconnections, which could pose a challenge for guests needing reliable internet access. Additionally, the lounge's early closing times may inconvenience those trying to unwind after a long day.
For guests opting for premium services, the stay experience is described as nearly flawless with a well-maintained and comfortable gym adding to the overall positive impression. The hotel's value for money and dedication to service training set it apart as a recommended choice for business stays.
The Barceló Mexico Reforma presents an excellent choice for travelers with disabilities, offering good accessibility and convenience. The hotel's central and strategic location allows for easy access to major attractions such as Alameda Park and Palacio de Bellas Artes, as well as proximity to public transportation options like buses and the subway. The surrounding area is peaceful and safe for night-time walks.
Guests appreciate the hotel's accessible facilities, where the lobby and various floors are well-maintained and easy to navigate. Access to higher floors is effortless and the availability of wheelchairs upon request enhances the overall convenience. Furthermore, the presence of in-house travel services adds to the hotel's practicality.
Overall, the hotel's accessible layout and prime location make it an attractive option for travelers needing accessible accommodations.
The heated pool at Barceló Mexico Reforma is generally well-regarded by guests. Many highlight the premium experience it offers with consistent mentions of it being warm and well-maintained. The pool area is described as clean and accommodating, featuring indoor facilities, jacuzzis and an inviting atmosphere that adds to the comfort of the stay. While most feedback points to the pool being a pleasant and warm retreat, there are occasional remarks about the pool's temperature needing adjustment, either being too cold or too hot for some guests. Overall, the heated pool is a valued amenity that enhances the overall guest experience at the hotel.
Barceló Mexico Reforma boasts a superb indoor pool that has left guests pleasantly surprised. The heated pool is consistently praised for being well-maintained and clean, providing a perfect oasis for relaxation. Not only is the pool sizable and never overcrowded, but the accompanying facilities, including a Jacuzzi and sauna, are also highly appreciated. Additionally, there is a smaller pool located on the rooftop, offering an added touch of luxury with extended hours into the night. Despite a few remarks about noise from adjacent rooms, the indoor pool area receives overwhelmingly positive feedback, standing out as a highlight of the hotel experience.
Barceló Mexico Reforma offers an ideal setting for honeymooners, providing a romantic location that has garnered positive reviews from many guests celebrating their special occasions. The hotel features a honeymoon suite equipped with a king-size bed and a large walk-in shower, making it a perfect choice for those seeking comfort and luxury. The romantic ambiance and well-crafted honeymoon packages contribute to a dream honeymoon experience. Many guests have enjoyed their wedding anniversaries at the hotel, noting that they felt well-treated during their stay. Overall, the hotel's offerings create an unforgettable honeymoon experience in a great location.
Barceló Mexico Reforma offers a luxurious experience noted for its upscale facilities and prime downtown location. Guests consistently highlight the hotel's high-end amenities, spacious and aesthetically pleasing rooms and overall classy environment. The cleanliness of the hotel is frequently praised, contributing to the luxurious ambience. Visitors appreciate the fabulous facilities, including comprehensive breakfast options and authentic Mexican cuisine. The excellent treatment from the staff and top-notch service enhance the luxury experience, making it highly recommended for those seeking luxury city vacations. The executive rooms and superior conditioning add to the elegance of this 5-star establishment, establishing it as a top choice for high-end stays worth thousands of dollars.
Barceló Mexico Reforma is a highly preferred destination for couples seeking a romantic getaway. Guests consistently describe the hotel as luxurious with a romantic atmosphere and excellent for special occasions like anniversaries. The romantic ambiance permeates the elegant facilities and cozy pool area, making it a perfect escape for any couple. Cleanliness and kind service add to the overall romantic vibe, creating a dreamlike experience. The on-site bar with live music and complimentary cocktails, further enhances the romantic setting. The breakfast is highlighted as a delightful addition to the stay, rounding out a truly romantic retreat.
Location Show Map
Location
Guests appreciate the convenience of being near public transportation with metro stations like Hidalgo and metrobus stops within walking distance. The hotel's location makes exploring landmarks and cultural sites effortless, whether on foot or via short Uber rides. Moreover, the neighborhood’s tranquility and security provide a peaceful stay while remaining close to the action.
The hotel itself complements its prime location with excellent facilities, clean and comfortable rooms and attentive staff, further enhancing the overall guest experience. Whether it's for sightseeing, shopping or dining, Barceló Mexico Reforma's position in the heart of Mexico City is highly valued by its visitors.
Breakfast
The breakfast buffet was praised for its wide array of options, catering to both Mexican and international tastes and the availability of an omelet station with healthy choices was a particular favorite. Some reviews emphasized the excellent presentation and the comprehensive nature of the breakfast spread, which included everything from continental staples to gourmet selections. The schedule, extending as late as 12 PM, allowed guests to enjoy a leisurely meal.
However, not all feedback was entirely positive; some guests felt that the breakfast lacked variety over longer stays and a few noted that the service could be slow or the waiting times long. There were also occasional mentions of high costs and limited à la carte options. Despite these minor criticisms, the overall sentiment was that the breakfast at Barceló Mexico Reforma is a highlight, offering a delicious and satisfying start to the day.
Dinner
For breakfast enthusiasts, the morning buffet stands out with its vast selection and fresh offerings like amazing fresh fruit and freshly squeezed orange juice, although some found the breakfast to be on the expensive side. La Fontain and other hotel restaurants generally receive positive feedback for their delectable dishes. Guests appreciate the different cuisines available, including a very good steak restaurant and a well-liked Sonora Grill that’s deemed excellent, despite being slightly pricey.
The Asian restaurant receives praise for being reasonably priced and perfect for a quick bite, though some were disappointed with the Japanese offerings. Italian cuisine seems to be hit-or-miss with some describing it as mediocre. Room service, on the other hand, is highly rated for its speed and the quality of food, which is often described as delicious.
However, not all dining experiences are flawless. A few guests mentioned that food sometimes arrived cold and there were occasional complaints about certain restaurants not meeting expectations or offering limited variety. Despite these caveats, the hotel's overall food experience garners approval with good service, friendly staff and well-priced spa treatments adding to the appeal.
With several dining options within the hotel and attached establishments, Barceló Mexico Reforma ensures that guests have plenty of opportunities to enjoy a diverse culinary experience right on-site. Whether it’s for a pleasant breakfast, a quick sushi bite or a sumptuous steak dinner, the hotel’s dining facilities generally provide guests with satisfying meals and enjoyable dining atmospheres.
Rooms
Many reviews emphasize the high level of comfort provided by the beds and linens with several guests noting very good quality bedding. The staff's attention to detail in keeping the rooms clean and organized is also frequently applauded. The room service is consistently praised for its excellence, contributing to an overall positive stay.
However, some guests mentioned areas for improvement, such as noise issues, outdated décor, thin walls and occasional cleanliness lapses. Despite these minor drawbacks, the general consensus is that the rooms are a strong selling point for the hotel, offering a good balance of comfort, space and amenities in a convenient location.
Beds
On the positive side, guests frequently mention that they found the beds and pillows to be very good, clean and comfy with descriptors like "super comfy" and "very comfortable" appearing frequently. The hotel's provision of pillow options also seems to cater to various preferences with some guests appreciating the softness while others found them just right.
However, not all feedback is positive. Some guests found the beds too firm or stiff and a few reported issues with mattresses being worn out or having significant surface sinks. Pillow comfort also seems to vary with some guests finding them too flat or lumpy. Additionally, there were comments about the beds being somewhat small for two people and occasional mix-ups with bed sizes not meeting guests' expectations.
Overall, the consensus leans towards the beds being largely comfortable with high-quality bedding, though there are notable exceptions regarding firmness and bed condition that suggest a need for occasional updates and variety in mattress firmness.
Cleanliness
However, there are sporadic criticisms concerning inconsistent cleaning standards. Some guests note issues such as dirty bedclothes, carpets and bathrooms. Additionally, a few reviews point out outdated room conditions and occasional maintenance oversights, such as dust under beds and cleaning delays.
Despite these few drawbacks, most guests appreciate the friendly and professional housekeeping staff who ensure clean linens and provide daily cleaning services. The hotel's overall environment is described as elegant and comfortable, adding to a generally positive experience regarding cleanliness.
Staff
The breakfast team, though occasionally mentioned for lacking friendliness, generally receives commendations for their service. The hotel's concierge and technical support staff also earn positive feedback for their readiness to assist and resolve issues efficiently.
Even amidst a few instances of less favorable encounters, such as occasional rudeness or expectation of tips, the overall impression remains highly favorable. Specific staff members are often recognized for their outstanding service, contributing to a welcoming and comfortable environment. The staff's proficiency in English and professional demeanor further enhance the guest experience, making interactions smooth and pleasant.
Exceptional attention to detail and a professional yet friendly approach seem to be the hallmark of the service at Barceló Mexico Reforma, as guests repeatedly applaud the staff's commitment to making their stay enjoyable.
Wi-Fi
Spa
The massage services have been highlighted as exceptional with some guests describing them as among the best they’ve ever had, thanks to the super professional massage therapists. The spa treatments are noted for being reasonably priced and the amenities and ambiance add to the sense of relaxation and well-being.
However, there are areas for improvement. Some guests noted issues with the sauna and Turkish bath, including temperature control failures and non-functioning facilities. Additionally, comments about the spa being outdated and in need of renovation indicate that some updates could enhance the overall experience. Despite these drawbacks, the majority of guests still highly recommend the spa for its excellent services, nice ambiance and the professionalism of the staff.
In conclusion, while there are a few areas that could benefit from upgrades, Barceló Mexico Reforma's spa generally provides a satisfying and relaxing experience for its visitors, making it a valued part of the hotel's offerings.
Gym
Pool
Many guests found the pool area to be very enjoyable and a pleasant surprise, appreciating the warmth and the spacious layout. The pool's temperature, typically set at a comfortable 90 degrees, is another frequently mentioned plus, making it a relaxing spot for visitors.
Despite the positives, some reviewers pointed out drawbacks. A few guests noted the pool’s size as a bit too small, likening it more to a large jacuzzi. Issues such as excessive chlorine levels were mentioned, suggesting a need for swimming goggles. There were also occasional comments about the pool's water being too warm or the pool area itself becoming uncomfortably hot. Additionally, there were mentions of the pool being closed at times, which was disappointing for some visitors.
Overall, the pool area at Barceló Mexico Reforma is considered a well-maintained and enjoyable spot, offering the benefits of a heated, clean environment, though with some minor reservations about its size and chlorine levels.
Parking
However, there are some concerns regarding the cost and organization of the parking services. The parking is considered quite expensive with guests needing to pay an extra charge of 125 pesos per night. This has led to some guests feeling that the parking fee should perhaps be included in the overall stay cost, rather than being an additional expense.
Despite these concerns, many guests feel that the secure and available parking options, combined with helpful parking attendants, make the service satisfactory in general. Complaints do exist about the valet parking's efficiency and organization, but these seem to be exceptions rather than the rule. Overall, the parking facilities meet the basic needs of guests, though some fine-tuning could enhance the experience further.
Family
The staff are noted to be particularly friendly and attentive, providing exceptional service that enhances the overall family experience. Many guests expressed that their stays exceeded expectations regarding family services and amenities with room service being especially popular among the younger guests.
The location of the hotel is another advantage, situated in a safe area that is easy to explore on foot. Families found the accommodations to be convenient and functional for their needs, contributing to a pleasant and enjoyable stay.
While the hotel receives high praise for its facilities and service, some guests mentioned that certain aspects, like breakfast for children, required upgrades. Despite these minor inconveniences, many families felt that the positive aspects far outweighed any negatives and expressed intentions to return for future family stays.
5 Star
Business travelers find it particularly suitable, appreciating the hotel's general excellence and high-end services at a fair price. While a few guests consider it overpriced and on par with a four-star standard, others recommend it for its fabulous offerings and exceptional value.
In summary, Barceló Mexico Reforma delivers a high-end experience with notable amenities and excellent service, albeit with some areas needing improvement to fully meet five-star expectations.
Business
The business center has garnered positive feedback for being well-equipped and suitable for various professional needs. Meeting rooms and a conference hall further enhance its appeal to those traveling for work. This hotel impeccably caters to business travelers with its comprehensive range of amenities and a friendly, qualified staff.
Despite a generally high level of satisfaction, some areas for improvement have been noted. The Wi-Fi service for business use has been described as weak and prone to disconnections, which could pose a challenge for guests needing reliable internet access. Additionally, the lounge's early closing times may inconvenience those trying to unwind after a long day.
For guests opting for premium services, the stay experience is described as nearly flawless with a well-maintained and comfortable gym adding to the overall positive impression. The hotel's value for money and dedication to service training set it apart as a recommended choice for business stays.
Accessible
Guests appreciate the hotel's accessible facilities, where the lobby and various floors are well-maintained and easy to navigate. Access to higher floors is effortless and the availability of wheelchairs upon request enhances the overall convenience. Furthermore, the presence of in-house travel services adds to the hotel's practicality.
Overall, the hotel's accessible layout and prime location make it an attractive option for travelers needing accessible accommodations.
Heated Pool
Indoor Pool
Honeymoon
Luxury
Romantic
Yes, Barceló Mexico Reforma has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Barceló Mexico Reforma.
No, Barceló Mexico Reforma doesn't allow dogs.
Yes, parking facilities are available at Barceló Mexico Reforma.
Yes, Barceló Mexico Reforma has a gym.
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