Grand Polanco Residencial

Mexico City 19.43281400, -99.18954400 , Isaac Newton 119 Colonia Polanco (Show on Map)
8.8
Excellent


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Summary of reviewsGrand Polanco Residencial is highly regarded for its prime location in the upscale Polanco district of Mexico City. The property is surrounded by a vibrant array of restaurants, cafes and shops and is conveniently close to the metro station and major attractions, making it ideal for both leisure and business travelers. The neighborhood is described as secure and serene, enhancing the sense of comfort for guests who appreciate the convenience of nearby amenities such as pharmacies, supermarkets and Walmart.

The apartments and rooms at Grand Polanco Residencial are consistently praised for their spaciousness, cleanliness and modern amenities. Guests find the living spaces, comfortable beds and excellent shower facilities particularly appealing. The well-lit and ventilated rooms often include beautifully decorated interiors and fully equipped kitchens, making long stays pleasant and hassle-free. Daily cleaning services ensure the property maintains its impeccable cleanliness. Despite some isolated complaints about small bathrooms and pillow quality, the overall sentiment highlights the high hygiene standards and well-maintained spaces.

However, the breakfast offerings receive mixed reviews. Guests describe the continental breakfast as basic and limited, often running out of food quickly and lacking variety. Many guests express a desire for more protein options and a more diverse selection of fruits and sweet bread. The late start time and absence of breakfast on Sundays also cause some inconvenience.

The staff at Grand Polanco Residencial are noted for their kindness, friendliness and exceptional service. Many guests appreciated the helpfulness and politeness of the reception and security teams. However, there are a few instances of unfriendly interactions with cleaning and security staff, suggesting some inconsistencies in service.

Regarding the beds, feedback is mixed. While many guests praised the beds for their spaciousness and comfort, some found the pillows high and uncomfortable and there were mentions of beds being too soft, hard or noisy. Despite these issues, the overall bed quality generally contributes positively to guests' stay.

In summary, Grand Polanco Residencial is celebrated for its excellent location, spacious and clean accommodations and friendly staff, making it a preferred lodging choice in Mexico City’s sophisticated Polanco district. Addressing the breakfast variety and bed comfort could further enhance the guest experience.
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Room Types
Deluxe Apartment Featuring a private entrance, this air-conditioned apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. In the well-fitted kitchen, guests will find a refrigerator, kitchenware, a microwave and a tea and coffee maker. Boasting a balcony with city views, this apartment also offers a washing machine and a flat-screen TV with streaming services. The unit offers 1 bed.

Superior Apartment Featuring a private entrance, this air-conditioned apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. Meals can be prepared in the well-fitted kitchen, which comes with a refrigerator, kitchenware, a microwave and a tea and coffee maker. Boasting a balcony with city views, this apartment also provides a washing machine and a flat-screen TV with streaming services. The unit offers 2 beds.

Two-Bedroom Apartment This spacious apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The fully equipped kitchen has a refrigerator, kitchenware, a microwave and a toaster. The air-conditioned apartment features a flat-screen TV with streaming services, a washing machine, a private entrance, a tea and coffee maker as well as city views. The unit has 3 beds.

Two-Bedroom Apartment This spacious apartment is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The well-fitted kitchen features a refrigerator, kitchenware, a microwave and a toaster. The air-conditioned apartment offers a flat-screen TV with streaming services, a washing machine, a private entrance, a tea and coffee maker as well as city views. The unit offers 3 beds.

Guest Reviews
8.8
Excellent
Location
Grand Polanco Residencial boasts a prime location that consistently receives praise from its guests. Nestled in the heart of the upscale Polanco district, the property is surrounded by a vibrant array of restaurants, cafes and shops. Its proximity to the metro station and major attractions like museums and Chapultepec makes it an ideal choice for both leisure and business travelers.

The neighborhood itself is described as secure, serene and conducive to both short walks and longer explorations. Guests highlight the convenience of nearby amenities, including pharmacies, supermarkets and the ever-handy Walmart. The area brims with dining options, ranging from casual eateries to high-end restaurants, ensuring that every palate is catered to.

The residential ambiance, combined with attentive and friendly staff, enhances the stay experience. Apartments and rooms are noted for their spaciousness, cleanliness and modern comforts, making longer stays pleasant and hassle-free. Additionally, parking facilities and overall building security are appreciated by those traveling with families or on extended visits.

Polanco's allure shines through in these reviews, presenting it as a premier location for anyone visiting Mexico City. With excellent connectivity, a peaceful yet lively atmosphere and top-notch local amenities, Grand Polanco Residencial stands out as a preferred lodging choice in this sophisticated neighborhood.

Breakfast
Guests at Grand Polanco Residencial have shared a range of opinions on the breakfast provided. The consensus is that the breakfast offerings are quite basic and limited, often described as a continental breakfast with minimal variety. While some find it sufficient for starting the day, many express a desire for more protein options and a greater selection of fruits and sweet bread. There is also some disappointment with the late start time of 8:00 am, which can be inconvenient for early risers.

Some reviews noted the absence of breakfast on Sundays and guests would appreciate more empathy from the staff when requests for early breakfast or restroom access are made. The breakfast area can run out of food quickly, leading to insufficient supplies for all guests. Overall, while the simplicity of the breakfast may be adequate for some, many guests suggest that improving the variety and availability could greatly enhance the experience.

Rooms
The Grand Polanco Residencial boasts spacious, well-lit and well-ventilated rooms, making it an ideal choice for families and travelers seeking comfort. Guests consistently praise the size of the apartments, highlighting the ample living spaces, comfortable beds and excellent shower facilities. Each room comes equipped with necessary amenities with natural light streaming through windows and balconies adding a delightful touch.

The cleanliness and modernity of the apartments are also key highlights, often described as wonderfully clean and new. Despite minor issues like small and uncomfortable bathrooms and occasional complaints about mattress and pillow quality, the general consensus is that the accommodations are both cozy and convenient. Additionally, the apartments are noted for their complete and organized layouts, beautifully decorated interiors and accommodating staff, ensuring a pleasant stay for all visitors.

In terms of functionality, the rooms are well-prepared for those who wish to cook, featuring a nicely stocked kitchen and dining area. The comfortable back patio access and spacious suites with multiple rooms offer great utility for longer stays. Located in a prime area, Grand Polanco Residencial combines comfort, spaciousness and excellent service to meet the needs of its guests effectively.

Beds
Grand Polanco Residencial generally receives mixed feedback regarding its beds. The majority of guests praised the beds for being spacious and comfortable, contributing positively to their stay. Many also appreciated the excellent showers and overall comfort of the beds. However, some guests found the pillows to be high and uncomfortable and there were several mentions of issues with the beds themselves. Complaints included beds being too soft or hard, noisy due to old or creaky bases and lacking in comfort. Additionally, some guests noted that the mattress protectors detracted from sleep quality. The hotel's location received a few negative remarks for being noisy at night, potentially impacting rest. Overall, while the beds have several positive reviews for comfort, there are areas for improvement to ensure a consistently restful experience for all guests.

Cleanliness
Nestled in a central, tasteful location, Grand Polanco Residencial stands out for its impeccable cleanliness, earning high praise from guests. The property boasts spacious, well-maintained apartments that are not just clean, but also beautifully designed and super comfortable. The facilities are in excellent condition with furniture, beds and amenities that feel new and well-kept.

Daily cleaning services are performed with diligence, ensuring that rooms maintain their pristine condition. Guests consistently describe the environment as organized, quiet and secure, further enhancing their sense of comfort. The staff also contributes to a positive experience, noted for their friendliness and efficient service.

Despite a few isolated complaints regarding some towels and dishes, the overall sentiment highlights excellent hygiene standards and well-maintained spaces. Grand Polanco Residencial is highly recommended for those who value cleanliness, comfort and a central, safe location.

Staff
The reviews of Grand Polanco Residencial illustrate a predominantly positive experience with the hotel's staff. Guests consistently describe the team as kind, friendly and extremely helpful, praising the excellent reception and attentive nature of employees. Many noted the staff’s politeness and willingness to assist, contributing to an overall atmosphere of exceptional service. Specific mentions include a particularly welcoming security guard and an administration team recognized for their diligent efforts.

However, there are a few instances where the staff's friendliness and flexibility fell short. Some guests reported unfriendly interactions with the cleaning and security staff with a few describing their demeanor as cold and disrespectful. These isolated incidents suggest a discrepancy in the level of service consistency. Despite these occasional concerns, the predominating feedback highlights the staff's dedication to providing a hospitable experience.


No, Grand Polanco Residencial doesn't have any pool.

No, a spa isn't available at Grand Polanco Residencial.

No, Grand Polanco Residencial doesn't allow dogs.

Yes, parking facilities are available at Grand Polanco Residencial.

Yes, Grand Polanco Residencial has a gym.

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