The Riverside House Hotel is celebrated for its picturesque setting by the River Lark, providing guests with an ideal base to explore nearby attractions like Bury St Edmunds, Ely, and Newmarket racecourse. The hotel's location is particularly praised for its convenience and accessibility, bolstered by ample parking and proximity to local shops and restaurants. The charming old building, set against beautifully maintained gardens, provides an inviting historical atmosphere complemented by spacious and comfortable rooms, often with lovely garden views. Guests consistently commend the staff for their friendliness and helpfulness.
The breakfast experience at the hotel is described as superb, with a wide selection of both hot and cold options. Guests are impressed by the quality and variety, including homemade granola, fresh pastries, fruits, and a full Suffolk cooked breakfast. The attentive and friendly service enhances the dining experience, making breakfast a memorable part of many visitors' stays. While there are minor notes on preferences like seasoning, the overwhelming consensus is positive.
Dinner at The Riverside House Hotel is similarly praised for its good quality, well-prepared, and presented dishes. Signature items such as fish and chips and pecan tart are stand-outs. The restaurant provides excellent value and caters to diverse preferences with options like vegan dishes. Despite minor mentions of menu limitations or occasional dry dishes, the majority of diners appreciate the portion sizes and reasonable pricing.
Rooms offer a generally positive experience, with guests highlighting their spaciousness, cleanliness, and comfort. Many enjoy lovely views and recently refurbished modern spaces. Despite minor areas needing attention, such as occasional maintenance issues or soundproofing concerns, guests appreciate the historical charm and the staff's commitment to service.
Cleanliness across the hotel receives strong praise, with both rooms and shared areas described as spotless and inviting. While bathrooms might need deeper cleaning, the overall tidiness and the efficient staff service contribute to a pleasant stay. The hotel's historical charm and beautiful gardens enhance the guest experience.
Noteworthy is the exceptional staff performance, creating a warm and welcoming environment. Their attentiveness and support in tricky situations make guests feel valued and well-cared for, emphasizing the hotel's commitment to excellent service.
Families particularly enjoy the spacious family rooms and the thoughtful design accommodations, alongside a family-friendly atmosphere and caring staff. Beds receive mixed feedback with many guests finding them comfortable, though a few note issues like rock-hard mattresses or lumpy pillows.
Overall, The Riverside House Hotel offers a stay marked by great value, charm, excellent breakfast, and good food, providing an inviting experience despite minor areas needing improvement. Guests who prioritize location, service, and culinary experiences find the hotel a fitting and enjoyable destination.
Categories
Honeymoon
AI-generatedLocated in Mildenhall, this hotel offers a riverside setting and comfortable accommodations. The hotel's scenic location and tranquil atmosphere make it suitable for a relaxing honeymoon.
Accessible
AI-generatedThe Riverside House Hotel is identified as accessible to disabled customers and wheelchair accessible.
3 Star
AI-generatedLocated on Mill Street, this hotel provides a comfortable and convenient stay. It is known for its essential amenities and reliable service, making it a practical choice for travelers.
Family
EV charging stations
Golf
Free Wi-Fi
Business
Parking
EV charging stations
Small
Room Types
Double RoomWith free WiFi, this room features a flat-screen Freeview TV, a telephone, mini safe, and a hospitality tray, Some rooms have views over the garden and hotel grounds.
Family Room (2 Adults + 2 Children)Overlooking the gardens, this room features free WiFi, a flat-screen Freeview TV, telephone, mini safe, and a hospitality tray. It is available with either a double bed and a single bed or a double bed with 2 single beds.
SuiteFeaturing free WiFi, this suite offers a flat-screen Freeview TV, a telephone, mini safe, and a hospitality tray. It also boasts a king-size bed and luxurious furnishings for added comfort.
Double Room with Garden ViewFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as garden views. The unit has 1 bed.
Superior Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has air conditioning, a tea and coffee maker, flat-screen TV with satellite channels, as well as chocolate for guests. The unit has 1 bed.
Deluxe Double RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room has a tea and coffee maker, a wardrobe, flat-screen TV with satellite channels, as well as chocolate for guests. The unit has 1 bed.
Guest Reviews
8.4
Very Good
Review Summaries
Summarized by AI
Location
Nestled in a picturesque setting by the River Lark, The Riverside House Hotel is celebrated for its prime location, making it an ideal base for exploring nearby attractions like Bury St Edmunds, Ely, and the Newmarket racecourse. Guests consistently praise the hotel's convenient proximity to the town center, with local shops and restaurants within walking distance. The property is not only easy to find but also offers ample parking, enhancing its accessibility for travelers. The beautifully maintained gardens provide a tranquil backdrop, perfect for enjoying a peaceful retreat. The hotel itself, housed in a charming old building, exudes an inviting and historical atmosphere. Visitors are also impressed by the spacious and comfortable rooms, which often offer lovely views of the gardens. Adding to the appeal, the staff is frequently highlighted for their friendliness and helpfulness, contributing to an overall excellent experience.
Breakfast
The breakfast experience at The Riverside House Hotel is highly regarded by guests who describe it with phrases like wonderful, fantastic, and superb. The morning meal stands out for its variety, featuring a wide selection of both hot and cold options, including homemade granola, fresh pastries, fruits, and a full Suffolk cooked breakfast. The quality consistently impresses, with many reviews highlighting how meals are cooked to order, ensuring freshness and attention to detail.
Guests appreciate the abundance of food served, which is more than enough to satisfy hearty appetites. The breakfast is also complemented by excellent service; attentive and friendly staff have been frequently noted for their hospitality. The breakfast is described as an exceptional value, with particular praise for its presentation and offerings, including the breakfast bar's variety and quality.
While most feedback is overwhelmingly positive, a few minor preferences were noted, such as the seasoning of breakfast meats being too salty for some tastes. Nonetheless, the overall consensus is that breakfast at The Riverside House Hotel is exceptional, with its delicious options and outstanding service making it a memorable part of the stay for many guests.
Dinner
The Riverside House Hotel offers a dining experience that is highly praised by its guests, with both dinner and breakfast frequently described as outstanding. Diners have consistently found the meals to be of very good quality, with dishes well-prepared and presented. The restaurant also receives commendations for its attentive and friendly staff, ensuring a welcoming atmosphere for guests. Notably, signature items like fish and chips and the pecan tart have left a lasting impression on visitors.
Despite some views that the set menu offers limited options, many reviews highlight the excellent value for money and generous portion sizes available. Additionally, the availability of vegan options underscores the restaurant's effort to cater to diverse preferences. While opinions vary, with a few noting instances of dishes being dry or menus being restrictive, the majority of diners express satisfaction with the overall excellent quality and reasonable pricing of their meals.
Overall, the culinary experience at The Riverside House Hotel provides guests with delicious, well-cooked meals that enhance their stay, complemented by the hotel's commendable hospitality.
Rooms
The Riverside House Hotel offers guests a mixed experience when it comes to the rooms, with many positive aspects that frequently stand out. Travelers often appreciate the spaciousness of the rooms, noting they are large and comfortable, often featuring sizable beds and all the essential amenities needed for a comfortable stay. Cleanliness is consistently highlighted, as guests regularly find the rooms to be clean, tidy, and well-equipped. Family rooms, in particular, receive praise for their ample space and suitability for families.
The hotel itself is described as clean and beautiful, with historical charm adding to its allure. Many guests have enjoyed lovely views from their rooms, often overlooking lush gardens and inside recently refurbished, modern spaces. The atmosphere in some rooms is noted as bright and airy, contributing to a relaxing environment.
However, some guests have noticed areas in need of attention, with a few rooms showing signs of wear and others struggling with issues like inadequate heating or poor soundproofing. Some visitors have experienced drawbacks such as dark rooms due to heavy curtains, or the occasional maintenance issue. Despite these downsides, staff service is frequently praised, with the team going above and beyond to assist guests, ensuring that overall experiences lean on the positive side at The Riverside House Hotel.
Beds
The Riverside House Hotel offers a mixed experience when it comes to bedding. Many guests found the beds to be very comfortable, praising the hotel for providing a good night's sleep. In particular, several reviews highlighted beds as super comfy, with clean surroundings that contribute to a pleasant stay. However, there are also quite a few mentions of uncomfortable beds, with descriptions ranging from rock-hard mattresses to lumpy pillows that detract from the overall comfort. Some guests expressed a desire for softer and longer mattresses, as well as fluffier and better-filled pillows. Despite these fewer negative points, beds were mostly noted as comfortable across a majority of reviews, suggesting a generally satisfactory sleep experience for many guests.
Cleanliness
The Riverside House Hotel is often praised for its cleanliness, with many guests finding both the rooms and shared areas spotless and inviting. The hotel and its rooms are described as clean, comfortable, and generally well-furnished, contributing to a pleasant stay for most visitors. Several reviews highlight the spaciousness of the rooms and the presence of convenient amenities like hairdryers, irons, and safes, enhancing the guest experience.
Guests frequently commend the efficient and friendly staff, who ensure that service standards complement the hotel's cleanliness. The restaurant is appreciated for providing excellent food, enhancing the overall impression of the property's cleanliness and quality.
While many reviews are favorable, a few mention specific areas that need improvement. Some guests have noted issues around the bathrooms, indicating they require a deeper clean to match the overall standards of tidiness observed elsewhere in the hotel. Occasionally, guests have mentioned minor maintenance issues like creaky floorboards and difficult-to-close curtains that slightly detracted from their stay.
Despite these points, most guests agree that the hotel offers a clean, charming, and comfortable atmosphere, with its lovely gardens and historical charm adding to a positive experience. In summary, The Riverside House Hotel is typically regarded as a clean and well-kept environment, with its historic charm and attentive staff earning it high praise from its visitors.
Staff
The Riverside House Hotel stands out for its exceptional staff, who consistently receive glowing praise from guests. Across the board, the team is described as friendly, helpful, attentive, and accommodating, creating a warm and welcoming atmosphere for all visitors. From the enthusiastic welcome at check-in to the attentive service in the dining hall, the staff show a commitment to offering top-notch customer service. Guests have highlighted specific instances where the team went above and beyond, offering help in tricky situations and providing support and information as needed. The approachable and efficient nature of the staff ensures that guests feel valued and well-cared for throughout their stay. It's clear that their dedication to guest service is a key element of the hotel's appeal, contributing significantly to positive visitor experiences.
Family
The Riverside House Hotel stands out as a fantastic destination for families seeking a comfortable stay. The hotel's family rooms receive high praise for their spaciousness and thoughtful design, accommodating families with ease and privacy. Many guests appreciate the separate children's bedroom, which enhances privacy and improves rest for everyone. The rooms are consistently described as large and clean, providing ample space for up to four people.
Children are delighted by the hotel's garden and adventurous hiding spots, such as those found in the attic room. The family-friendly atmosphere is further enhanced by the hotel's welcoming and considerate staff, who are noted for making guests feel like part of the family, especially during breakfast. Despite a minor hiccup with dessert cutlery, the overall experience remains positive, with guests recommending the family rooms for their exceptional comfort and suitability for families with children.
3 Star
Nestled in a convenient location, The Riverside House Hotel offers a stay that combines great value with a dash of charm. Guests praise the hotel for its perfect rooms, which cater well to their needs at a remarkable price point. Many appreciate the excellent breakfast and the truly great food, making dining an enjoyable aspect of the experience. Service is another highlight, as it is consistently warm and accommodating, enhancing the overall comfort of the visit.
While the hotel does show some signs of wear, with comments about tired decor and windows that either refuse to open or remain open permanently, these aspects seem to be balanced by the strengths in other areas. Some reviews note a decline in overall upkeep and the need for a refurbish, particularly in room service and maintenance. However, for those who prioritize location and a fulfilling culinary experience, The Riverside House Hotel appears to tick the right boxes, offering an inviting stay that is fit for a visit.
FAQ
No, The Riverside House Hotel doesn't have any pool.
No, a spa isn't available at The Riverside House Hotel.
No, The Riverside House Hotel doesn't allow dogs.
Yes, parking facilities are available at The Riverside House Hotel.
