Miri, 1st Floor, Lot 8556 - 8557 Lambir Land District4.344724,113.993376(Show on Map)
8.0
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Emart Hotel (Riam) generally receives favorable reviews, especially for its strategic location. The hotel’s proximity to the Miri International Airport, a small mall, supermarkets and an array of restaurants offers guests convenience and ease of access to various amenities. This makes it an excellent choice for both leisure and transit travelers.
Room reviews are predominantly positive with guests appreciating their cleanliness, comfort and spaciousness. The affordability of the rooms, combined with their practicality for short stays, adds value for budget-conscious travelers. Clean and comfortable environments with some rooms even offering beautiful views, contribute to a satisfactory stay despite minor issues related to maintenance and amenities.
Cleanliness is another strong point with many guests noting the hotel's tidy and fresh ambiance. However, there are occasional complaints about specific areas needing better housekeeping and maintenance, such as smelly bathrooms and dusty bed frames.
The staff is often highlighted as friendly and helpful, notably the reception and front desk team. Their welcoming demeanor enhances the overall guest experience, although there are some isolated instances of unprofessional behavior and service inconsistencies that need addressing.
Although breakfast is not a daily service and is available only on weekends, the hotel's vicinity to local eateries makes it easy for guests to find suitable options. In particular, the Nasi Ulam Restaurant has been praised for its pleasant breakfast offerings.
Parking facilities at Emart Hotel (Riam) are well-regarded with a spacious and free parking area that is secure and easy to navigate, adding to the convenience for guests traveling by car. This aspect, coupled with the hotel’s inclusivity and comfort for family stays, makes it appealing for larger groups and families.
The beds in the hotel are frequently described as comfortable and spacious. However, there are a few concerns related to bed cleanliness, including dusty sheets and smelly blankets, which indicate a need for better upkeep.
Wi-Fi service is an area that requires significant improvement, as guests often report it to be unstable, weak and unreliable. Enhancing the consistency and communication regarding the Wi-Fi could notably upgrade the guest experience.
In summary, Emart Hotel (Riam) offers affordable, comfortable and convenient accommodations, particularly appealing for budget travelers and those needing a strategic location close to transportation hubs and amenities. While there are areas requiring focused improvements, the hotel's strengths in location, room quality and friendly staff create a satisfactory experience for most guests.
Categories
Accessible
Emart Hotel (Riam) provides wheelchair access.
3 Star
This hotel offers affordable accommodation with friendly service and is conveniently located near the airport and Emart mall. The rooms are clean and well-equipped, making it suitable for various travelers. Free parking is available for guests.
Family
Business
Room Types
Family RoomThe family room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a bidet. This family room features parquet floors and a flat-screen TV. The unit offers 2 beds.
Double Room with Extra BedThe double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a bidet. The unit has 2 beds.
Three-Bedroom ApartmentThis apartment features 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and free toiletries. This apartment is air-conditioned and has a seating area with a flat-screen TV, a washing machine, a tea and coffee maker, a dining area, as well as a sofa. The unit has 4 beds.
Small Double or Twin RoomThe twin/double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a bidet. The unit has 2 beds.
Large Double RoomThe double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a bidet. This double room provides parquet floors and a flat-screen TV. The unit has 1 bed.
Double Room with BalconyThe double room offers air conditioning, a tea and coffee maker, a balcony with a quiet street view as well as a private bathroom featuring a shower. The unit offers 1 bed.
Double RoomThe double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a bidet. This double room features parquet floors and a flat-screen TV. The unit offers 1 bed.
Standard Queen RoomThe double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a bidet. The unit has 1 bed.
Guest Reviews
8.0
Very Good
Review Summaries
Location
Emart Hotel in Riam boasts a highly convenient and strategic location that guests find very appealing. Situated close to the Miri International Airport, it’s an excellent choice for travelers who need quick access to flights. The hotel is also surrounded by a small mall and various shops, supermarkets and restaurants, making it easy for guests to acquire daily necessities and enjoy local food options.
The presence of Emart Shopping Mall nearby offers additional convenience, allowing guests to shop and dine with ease. The strategic placement of the hotel provides straightforward access to the city center and local attractions, adding to its appeal for both leisure and transit travelers.
Overall, the hotel's location is praised for making transportation, shopping and dining accessible, ensuring a comfortable and practical stay for its guests.
Breakfast
Emart Hotel (Riam) has garnered mixed reviews regarding its breakfast offerings, but there's a noticeable trend towards convenience and local options. Guests have frequently mentioned that breakfast is not provided by the hotel itself and is only available on weekends. This can be inconvenient for those expecting a daily breakfast service. However, its proximity to local eateries, such as the Nasi Ulam Restaurant, has been appreciated with specific mentions of the breakfast being nice there. The area around the hotel makes it easy to find food and groceries with several Muslim shops available for breakfast and lunch. Despite the lack of an in-house breakfast option, guests have highlighted the availability of breakfast suggestions nearby, making it relatively easy to satisfy morning hunger.
Rooms
Emart Hotel (Riam) receives a mix of feedback regarding its rooms with a predominance of positive remarks. Many guests highlight the cleanliness, stating that the rooms feel clean and smell fresh. Comfort is another strong point, as several reviews mention that the rooms are nice, comfortable and provide a relaxing stay. Spaciousness is frequently noted with some guests appreciating the large and roomy accommodations, often stating that the rooms are suitable for family trips and even boasting balconies with beautiful views.
However, there are mentions of rooms being small and lacking maintenance in some areas. Issues like ants, old or broken bathroom fixtures and non-functional showerheads are noted. Some guests have pointed out a need for improvements in interior decoration, citing outdated or damaged paint and furniture. Additionally, the lack of essential amenities like mini fridges, toiletries and proper air conditioning in some rooms has been observed.
Despite these concerns, the overall consensus is that the rooms are adequate for short stays, especially for travelers planning to catch flights. The hotel also offers convenient proximity to supermarkets and dining options, adding to its practicality. Clean and comfortable rooms, along with an affordable rate, make Emart Hotel (Riam) a viable option for budget-conscious travelers.
Beds
Emart Hotel (Riam) receives mixed feedback regarding the beds. Guests universally praise the beds for being very comfortable, spacious and well-decorated, providing a restful sleep experience. Words such as comfy, great and excellent are commonly used to describe the beds. However, there are notable concerns about cleanliness with reviews mentioning dirty pillows, dusty sheets and smelly blankets. Some guests found the bedsheets to be dirty or even causing itchiness. Despite the cleanliness issues, the overall sentiment highlights the comfort and quality of the beds themselves.
Cleanliness
Emart Hotel (Riam) generally receives mixed reviews regarding its cleanliness. Guests commonly appreciate the clean and comfortable aspects of the hotel, describing the rooms as clean and tidy. Many found the facility always clean during their visits, appreciating the quiet and comfortable environment. Positive mentions highlight the cleanliness of the room and toilet with no signs of unpleasant smells, making for a satisfactory stay.
However, there are several areas noted for improvement. Some guests reported issues such as dirty floors, smelly and poorly cleaned bathrooms, stained curtains, dusty bed frames and needed maintenance. Specific complaints also include sticky floors, mold on the ceiling, ants in the room and non-functional bathroom doors. Additionally, the absence of amenities like free coffee, shampoo, body wash and slippers, along with broken towel hangers and small room sizes, were highlighted as areas of concern.
While the hotel maintains a level of cleanliness that pleases many, these details suggest a need for more consistent housekeeping and improved maintenance to fully meet guest expectations.
Staff
Emart Hotel (Riam) boasts its staff as a significant highlight according to guest reviews. Many visitors have praised the hotel staff, noting their friendliness and helpfulness in making the stay enjoyable. The receptionist and front desk staff often receive commendations for their welcoming attitude and good service. Guests appreciate the promptness and attentiveness of the staff, particularly in resolving any issues quickly and efficiently.
However, experiences seem to vary, particularly with the receptionists during the day, who some guests found to be less friendly and lacking in customer service skills. Instances of unprofessional and discourteous behavior from certain staff members were mentioned, including issues like improper greetings and rude tones of voice. Additionally, there were complaints about service inconsistencies related to room cleaning and amenities provision.
In summary, while many guests encountered friendly and polite staff who greatly enhanced their stay, some have noted areas where service can be improved, particularly regarding the demeanor and professionalism of a few staff members.
Wi-Fi
Emart Hotel (Riam) seems to have consistent challenges with its wifi service, as highlighted by multiple guest reviews. The wifi connection is frequently described as unstable, weak and lagging. Guests have faced issues with the reliability of the service with terms such as always down and poor connection being common sentiments. Some have mentioned that the wifi code is only valid for two days, which may contribute to some of the inconvenience experienced. While a few guests noted that the wifi did work well at times, it appears that overall, the service does not meet expectations. Additionally, there were comments about a lack of information regarding the wifi, suggesting potential room for improvement in both service quality and communication.
Parking
Emart Hotel (Riam) offers a highly accommodating parking experience for its guests. The parking area is noted for being free, spacious and well-maintained with ample parking facilities provided near the hotel. Guests frequently mention the ease of parking, emphasizing the secure environment and the presence of surveillance cameras. The design of the parking area is well-thought-out, catering specifically to hotel guests. Although there isn't a garage or special parking for the disabled, the sheer size of the parking lot and the availability of numerous parking spaces ensure that guests typically don't face any hassle. Moreover, the parking area’s proximity to a nearby mall adds to the convenience, making it a good arrangement for those traveling by car.
Family
Emart Hotel (Riam) appears to be a popular choice for families. Guests frequently mention that the hotel is comfortable and suitable for family stays with a particular emphasis on the homely feel it provides. The family rooms, equipped with two queen beds, are highlighted as very comfortable and accommodating. The availability of adjacent rooms and family suites adds to its appeal for larger groups. Additionally, the location offers an interesting experience for children who enjoy watching airplanes land and take off, adding a unique entertainment aspect to their stay. However, there are a few mentions suggesting that it may not suit every family's needs. Overall, Emart Hotel is recommended for family trips, especially for those looking for comfort and convenience.
3 Star
Emart Hotel (Riam) offers affordable and all-inclusive budget accommodations, making it an exceptional choice for the price. With its three-star rating, the hotel provides good value for money, presenting guests with reasonable amenities and helpful staff throughout their stay. For those seeking a cheap yet worth-the-money option, Emart Hotel (Riam) consistently delivers an acceptable and commendable experience.
Business
Emart Hotel (Riam) stands out as a noteworthy option for business travelers, particularly those seeking economical accommodations. Despite some criticisms about the professionalism and helpfulness of the staff, it remains a viable choice for those on brief visits, such as a single night or transit. While the absence of breakfast and meeting rooms may be drawbacks for some, its affordability and strategic suitability for short stays make it a pragmatic choice for business travelers on a budget.
Accessible
Emart Hotel (Riam) stands out for its convenient location, being near numerous shops and offering ample parking options. Guests appreciate how easy it is to locate and park at the hotel, adding to the overall accessibility of the area. However, there are some limitations for guests with disabilities. The hotel does not have a special parking area for the disabled, although reserved parking for wheelchair users is available. Additionally, there are no specifically accessible rooms. While an elevator is available to reach the ground floor, some guests have noted that the staff could improve their English proficiency and communication skills to better assist all visitors. Despite these areas for improvement, the hotel's proximity to Emart and other shops, along with the straightforward parking, provides a level of convenience that's valued by many guests.
FAQ
No, Emart Hotel (Riam) doesn't have any pool.
No, a spa isn't available at Emart Hotel (Riam).
No, Emart Hotel (Riam) doesn't allow dogs.
No, parking facilities aren't available at Emart Hotel (Riam).
