Best Western PLUS Monterrey Colón
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Summary of reviewsBest Western PLUS Monterrey Colón receives substantial praise for its central and convenient location. It's strategically positioned close to downtown Monterrey, making it ideal for various purposes like business travel and exploring local attractions. Its proximity to the Central Bus Station, Metro Station, supermarkets and shopping centers enhances its accessibility. Although there are some concerns raised about the safety and aesthetic appeal of the surrounding area, particularly at night, the hotel’s location is still considered advantageous for most guests.
The breakfast offerings are generally well-received for their convenience and completeness, featuring a variety of items such as eggs, yogurt, fruit, sweet bread and coffee. Despite this, there are some consistent comments about the lack of variety and issues like slow service and food running out before the scheduled end time.
Guests find the dinner experience at the hotel pleasant, highlighting the affordability and deliciousness of the offerings. The restaurant's service is noted to be fast and efficient, although there are suggestions for extending service hours beyond 7 pm.
The rooms at Best Western PLUS Monterrey Colón stand out for their cleanliness, comfort and functional amenities. Many guests appreciate the modern conveniences such as mini-fridges, microwaves and coffee makers. The rooms are spacious and quiet, promoting a restful environment. Although there are occasional reports of malfunctioning equipment and some dated facilities, the general sentiment is positive with the spacious and well-maintained accommodations being a major highlight.
Cleanliness is another strong point of the hotel with most guests noting the well-kept rooms and common areas. However, a few sporadic cleanliness issues like dirty towels and cockroaches have been reported. Despite these isolated incidents, the hotel is largely recognized for maintaining a high standard of hygiene.
The staff at Best Western PLUS Monterrey Colón receive commendation for their friendliness and attentiveness. Guests frequently mention the exceptional service and supportive attitude of the receptionists and other staff members. While there are occasional complaints about language barriers and some unresponsive or unfriendly interactions, the overall impression is that the staff significantly enhance the guest experience.
The Wi-Fi service at the hotel has mixed reviews. Some guests find the internet speed satisfactory, while others experience slow speeds, unstable connections and signal strength issues.
The gym, though small and somewhat outdated with occasional closures and broken equipment, is generally considered adequate for basic workouts. It, along with the pool, provides additional amenities for guests.
Families find the hotel cozy and accommodating with ample space and appropriate amenities for children. Overall, the hotel is noted for its safe and comfortable environment suitable for family stays.
The beds at Best Western PLUS Monterrey Colón are largely praised for their comfort, contributing to a restful stay. Although some guests have noted issues such as narrow beds or overly soft mattresses, the general feedback shows satisfaction with the bedding.
As a three-star hotel, Best Western PLUS Monterrey Colón offers good value for its price-quality ratio with clean, comfortable rooms that include useful extras like microwaves and coffee makers. While the breakfast service could be improved to better match the Best Western brand standards, the hotel's overall quality and guest satisfaction are evident, making it a solid choice for travelers in Monterrey.
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The breakfast offerings are generally well-received for their convenience and completeness, featuring a variety of items such as eggs, yogurt, fruit, sweet bread and coffee. Despite this, there are some consistent comments about the lack of variety and issues like slow service and food running out before the scheduled end time.
Guests find the dinner experience at the hotel pleasant, highlighting the affordability and deliciousness of the offerings. The restaurant's service is noted to be fast and efficient, although there are suggestions for extending service hours beyond 7 pm.
The rooms at Best Western PLUS Monterrey Colón stand out for their cleanliness, comfort and functional amenities. Many guests appreciate the modern conveniences such as mini-fridges, microwaves and coffee makers. The rooms are spacious and quiet, promoting a restful environment. Although there are occasional reports of malfunctioning equipment and some dated facilities, the general sentiment is positive with the spacious and well-maintained accommodations being a major highlight.
Cleanliness is another strong point of the hotel with most guests noting the well-kept rooms and common areas. However, a few sporadic cleanliness issues like dirty towels and cockroaches have been reported. Despite these isolated incidents, the hotel is largely recognized for maintaining a high standard of hygiene.
The staff at Best Western PLUS Monterrey Colón receive commendation for their friendliness and attentiveness. Guests frequently mention the exceptional service and supportive attitude of the receptionists and other staff members. While there are occasional complaints about language barriers and some unresponsive or unfriendly interactions, the overall impression is that the staff significantly enhance the guest experience.
The Wi-Fi service at the hotel has mixed reviews. Some guests find the internet speed satisfactory, while others experience slow speeds, unstable connections and signal strength issues.
The gym, though small and somewhat outdated with occasional closures and broken equipment, is generally considered adequate for basic workouts. It, along with the pool, provides additional amenities for guests.
Families find the hotel cozy and accommodating with ample space and appropriate amenities for children. Overall, the hotel is noted for its safe and comfortable environment suitable for family stays.
The beds at Best Western PLUS Monterrey Colón are largely praised for their comfort, contributing to a restful stay. Although some guests have noted issues such as narrow beds or overly soft mattresses, the general feedback shows satisfaction with the bedding.
As a three-star hotel, Best Western PLUS Monterrey Colón offers good value for its price-quality ratio with clean, comfortable rooms that include useful extras like microwaves and coffee makers. While the breakfast service could be improved to better match the Best Western brand standards, the hotel's overall quality and guest satisfaction are evident, making it a solid choice for travelers in Monterrey.
Hotel Taking Steps Towards Sustainability
This hotel is listed in proximity to a property known for sustainable practices on EcoHotels.com. As a Best Western property, it is part of a brand that has implemented company-wide sustainability initiatives.
Family Friendly Hotel
This hotel offers comfortable accommodations and amenities such as a pool. It is a reliable option for families seeking a convenient stay.
Hotel with Parking
This hotel offers free parking for small cars, trucks, and caravans. It also provides free valet parking and designated handicapped parking spaces.
Accessible Hotel
This hotel is listed as a wheelchair accessible hotel in Monterrey. It offers an indoor swimming pool, gym, free Wi-Fi, and free parking.
3-Star Hotel
This hotel offers a comfortable and reliable stay with essential amenities. Guests can enjoy free WiFi, complimentary breakfast, and a convenient location close to the city center, making it a practical choice for value-conscious travelers.
Hotel with Indoor Pool
Best Western PLUS Monterrey Colón features an indoor pool and a children's pool, making it a convenient option for families. A gym is also available for guests to maintain their fitness routines.
Hotel for Honeymoon
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Gym
Guest Reviews
Best Western PLUS Monterrey Colón offers a location that is highly praised for its convenience and central positioning. Many guests appreciate its proximity to downtown Monterrey, making it ideal for various travel purposes, whether it's business meetings or exploring the city's attractions. The hotel is especially noted for being near key points such as the Central Bus Station, Metro Station, supermarkets and shopping centers.
However, the surrounding area has received mixed feedback regarding safety with several guests expressing concerns about the neighborhood, especially at night. While some find the location perfect for their needs, others mention that the area feels unsafe and is not very pleasant to walk around, particularly after dark.
Despite these concerns, the hotel is recognized for its accessibility and the ease with which guests can reach important city areas. The combination of a good location and decent amenities, such as a clean facility, comfortable rooms and satisfactory breakfast, makes the hotel a reasonable choice for many visitors. The staff's treatment and good price-quality ratio also add to the overall positive experience at this centrally located hotel in Monterrey.
The breakfast at Best Western PLUS Monterrey Colón receives mixed reviews from guests. Many appreciate that the breakfast is included with their stay and find it delicious and complete with offerings such as eggs, beans, fruit, sweet bread, yogurt, toast, coffee, milk, juice and cereal. The convenience of having a breakfast buffet or the possibility to eat at the on-site restaurant is also noted positively.
However, there are consistent remarks about the lack of variety with some guests mentioning that the breakfast is the same every day and could benefit from more options. Some guests describe the breakfast as basic, simple or light with criticisms about specific items like stale pastries or prepackaged fruit. There are also logistical issues reported, such as food running out before the scheduled end time and slow service in the restaurant.
Overall, while the breakfast is generally seen as functional and good, there is room for improvement in terms of variety and timeliness of service.
The dinner experience at Best Western PLUS Monterrey Colón generally receives favorable comments, highlighting the affordability and deliciousness of the food. Patrons appreciate the good and fast service provided by the restaurant with many noting the delicious options available for each meal, including breakfast, lunch and dinner. There has been some feedback suggesting areas for improvement, such as extending the food service hours beyond 7 pm, but overall, guests enjoy the tasty and affordably priced meals.
Best Western PLUS Monterrey Colón provides a welcoming stay with its clean, comfortable and functional rooms. Many guests appreciated the spaciousness and the modern amenities, including mini-fridges, microwaves and coffee makers in the rooms. The cleanliness of the facilities stands out, along with the comfort of the beds and the overall peaceful atmosphere free of noise disturbances.
The rooms are kept in good condition and are well-equipped to cater to different needs, such as those traveling for work, who can benefit from a designated desk space. The overall aesthetic of the facilities is appealing, contributing to a comfortable and cozy environment.
However, not all experiences have been perfect; some criticisms include issues with air conditioning, occasional noise and some outdated facilities. Some rooms had malfunctioning equipment or cleanliness issues, like broken bathroom fixtures or poor air conditioning. Despite these drawbacks, the attentive room service and the overall spaciousness and comfort seem to balance out the shortcomings for most guests.
The location is also favorable, providing convenience for travelers. While some rooms may overlook construction sites or have less pleasing views, the majority of the feedback highlights positive stays with comfortable and well-maintained accommodations. This makes Best Western PLUS Monterrey Colón a solid choice for those seeking a functional and restful place to stay in the city.
Guests at the Best Western PLUS Monterrey Colón frequently comment on the comfort of the beds with many describing them as very comfortable and perfect for resting. The pillows also receive praise, being noted as big and supportive. Despite some criticism regarding the beds being narrow or the mattress being too soft with high pillows, overall satisfaction with the room comfort is prevalent. However, a few guests mentioned issues such as dirty beds and uncomfortable bedding. Nonetheless, the general consensus points to a positive experience when it comes to bed comfort, contributing to a restful stay.
The Best Western PLUS Monterrey Colón receives high marks for cleanliness across several aspects of the hotel. Guests frequently highlight the clean and functional rooms, describing them as comfortable and well-maintained. The hotel facilities, including common areas, are often noted for their good cleaning standards. Both bathrooms and general room cleanliness are praised with many guests mentioning the tidiness as an important aspect of their stay.
However, some reviews indicate inconsistencies in cleanliness with occasional reports of dirty towels, cockroaches and remnants from previous guests found in rooms. Despite these issues, the majority of guests laud the hotel for maintaining a clean and hygienic environment, reflecting the hotel’s commitment to cleanliness and comfort. Attention to cleanliness in key areas such as the bathrooms, rooms and common areas is generally recognized and appreciated.
Overall, while there are sporadic concerns, the prevailing sentiment emphasizes a positive experience in terms of cleanliness, making the hotel a very good option for accommodation in Monterrey.
Located in a prime spot, Best Western PLUS Monterrey Colón earns high marks for its consistently friendly and attentive staff. Numerous guests highlight the exceptional service and warm reception they received, noting the kindness and helpfulness of the team from check-in to check-out. The receptionists, in particular, are frequently mentioned for their friendliness and supportive attitude, creating a welcoming atmosphere for travelers.
Guests appreciate the excellent attention and service provided by the staff throughout their stay, from the friendly greeting at the front desk to the helpfulness of the service staff. The quality of customer service is further emphasized by multiple reviews praising the staff's willingness to assist with any issues that arise. Whether it's solving problems promptly or attending to specific requests, the staff's dedication to making everything perfect stands out.
However, the experience isn't universally positive. Some guests encountered issues with staff responsiveness and language barriers, noting that most staff members do not speak English fluently. There were also isolated complaints about unfriendly or rude behavior, particularly related to the insistence on check-out times and inadequate communication from security. Additionally, some guests reported that their requests, such as for additional towels or services, were denied, which detracted from their overall experience.
Despite these occasional drawbacks, the general consensus is that the staff at Best Western PLUS Monterrey Colón are friendly, attentive and committed to providing great service, contributing significantly to the guests' positive experiences.
The Wi-Fi experience at Best Western PLUS Monterrey Colón elicited mixed feedback from guests. On one hand, some guests found the internet speed to be very good, adequate for work-related tasks and even described the Wi-Fi as perfect. However, a significant number of guests reported issues such as slow speeds, unstable connections and frequent disconnections. There were also complaints about bad quality and low signal strength within the rooms. Some guests mentioned difficulties in obtaining the Wi-Fi password and felt that the staff did not handle these requests well. Overall, while there are positive remarks, the Wi-Fi service appears to need improvement to consistently meet guests' expectations.
The gym at Best Western PLUS Monterrey Colón received mixed feedback from guests. While described as small, it was appreciated for having all the necessary equipment. However, some noted that the gym felt outdated and had broken-down machines with occasional closures. Despite these issues, the gym, along with the pool, was generally viewed as adequate, albeit limited in size.
The Best Western PLUS Monterrey Colón is noted for being a very cozy and family-friendly hotel, providing a comfortable and spacious environment suitable for family stays. Guests have described the hotel as excellent for children with amenities such as a room equipped with a bathtub, although there have been mixed experiences about its functionality. Overall, the hotel seems to prioritize the safety and comfort of its guests, offering what families need for a pleasant stay.
The Best Western PLUS Monterrey Colón is a three-star hotel that offers good value for its price-quality ratio. Guests frequently mention the cleanliness of the rooms and the comfort of the beds, which is a major positive aspect of their stay. The rooms are equipped with useful extras such as a microwave, coffee maker and hairdryer, adding to the overall convenience. While the basic services are commendable, some reviews suggest that the breakfast could be better. Despite not fully meeting the expected standards of the Best Western brand, the general quality of the hotel is still appreciated by travelers.
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Location
However, the surrounding area has received mixed feedback regarding safety with several guests expressing concerns about the neighborhood, especially at night. While some find the location perfect for their needs, others mention that the area feels unsafe and is not very pleasant to walk around, particularly after dark.
Despite these concerns, the hotel is recognized for its accessibility and the ease with which guests can reach important city areas. The combination of a good location and decent amenities, such as a clean facility, comfortable rooms and satisfactory breakfast, makes the hotel a reasonable choice for many visitors. The staff's treatment and good price-quality ratio also add to the overall positive experience at this centrally located hotel in Monterrey.
Breakfast
However, there are consistent remarks about the lack of variety with some guests mentioning that the breakfast is the same every day and could benefit from more options. Some guests describe the breakfast as basic, simple or light with criticisms about specific items like stale pastries or prepackaged fruit. There are also logistical issues reported, such as food running out before the scheduled end time and slow service in the restaurant.
Overall, while the breakfast is generally seen as functional and good, there is room for improvement in terms of variety and timeliness of service.
Dinner
Rooms
The rooms are kept in good condition and are well-equipped to cater to different needs, such as those traveling for work, who can benefit from a designated desk space. The overall aesthetic of the facilities is appealing, contributing to a comfortable and cozy environment.
However, not all experiences have been perfect; some criticisms include issues with air conditioning, occasional noise and some outdated facilities. Some rooms had malfunctioning equipment or cleanliness issues, like broken bathroom fixtures or poor air conditioning. Despite these drawbacks, the attentive room service and the overall spaciousness and comfort seem to balance out the shortcomings for most guests.
The location is also favorable, providing convenience for travelers. While some rooms may overlook construction sites or have less pleasing views, the majority of the feedback highlights positive stays with comfortable and well-maintained accommodations. This makes Best Western PLUS Monterrey Colón a solid choice for those seeking a functional and restful place to stay in the city.
Beds
Cleanliness
However, some reviews indicate inconsistencies in cleanliness with occasional reports of dirty towels, cockroaches and remnants from previous guests found in rooms. Despite these issues, the majority of guests laud the hotel for maintaining a clean and hygienic environment, reflecting the hotel’s commitment to cleanliness and comfort. Attention to cleanliness in key areas such as the bathrooms, rooms and common areas is generally recognized and appreciated.
Overall, while there are sporadic concerns, the prevailing sentiment emphasizes a positive experience in terms of cleanliness, making the hotel a very good option for accommodation in Monterrey.
Staff
Guests appreciate the excellent attention and service provided by the staff throughout their stay, from the friendly greeting at the front desk to the helpfulness of the service staff. The quality of customer service is further emphasized by multiple reviews praising the staff's willingness to assist with any issues that arise. Whether it's solving problems promptly or attending to specific requests, the staff's dedication to making everything perfect stands out.
However, the experience isn't universally positive. Some guests encountered issues with staff responsiveness and language barriers, noting that most staff members do not speak English fluently. There were also isolated complaints about unfriendly or rude behavior, particularly related to the insistence on check-out times and inadequate communication from security. Additionally, some guests reported that their requests, such as for additional towels or services, were denied, which detracted from their overall experience.
Despite these occasional drawbacks, the general consensus is that the staff at Best Western PLUS Monterrey Colón are friendly, attentive and committed to providing great service, contributing significantly to the guests' positive experiences.
Wi-Fi
Gym
Family
3 Star
Yes, Best Western PLUS Monterrey Colón has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Best Western PLUS Monterrey Colón.
No, Best Western PLUS Monterrey Colón doesn't allow dogs.
Yes, parking facilities are available at Best Western PLUS Monterrey Colón.
Yes, Best Western PLUS Monterrey Colón has a gym.
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