CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham
Monterrey25.78875000,
-100.14050000,
Boulevard Aeropuerto 4001, Parque Industrial Inter American(Show on Map)
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Summary of reviewsCHN Hotel Monterrey Aeropuerto, Trademark by Wyndham, receives extensive acclaim for its strategic location near Monterrey Airport. Guests repeatedly highlight the convenience of its proximity to the airport, efficient shuttle service and ample parking options. The hotel's placement, complemented by nearby eateries and a quiet environment, makes it an ideal choice for travelers with early flights or layovers.
The breakfast offerings are another high point with many guests praising the variety, quality and freshness of the buffet. However, some guests feel that there could be more variety and that certain items lack seasoning. Despite these occasional critiques, the overall sentiment towards the breakfast is favorable.
Dining experiences at the hotel are mixed. While the food quality and reasonable prices are appreciated, service issues such as slow delivery and occasional unavailability of meals have been noted. Room service, in particular, faces challenges with timeliness and accuracy.
Guests typically find the rooms at CHN Hotel Monterrey Aeropuerto to be spacious, clean and comfortable. The large, well-equipped rooms are a standout feature, though some guests noted issues with cleanliness and maintenance. The general consensus is positive with many appreciating the comfortable beds and the presence of amenities like in-room safes and refrigerators.
Cleanliness is praised in many areas, especially in the lobby and swimming pool, though some rooms and bathrooms call for better maintenance and housekeeping. The staff garners positive remarks for their friendliness and attentiveness, contributing to a welcoming atmosphere. Despite isolated incidents of less-than-satisfactory service, the staff's general demeanor receives commendation.
WiFi connectivity at the hotel receives mixed reviews with some guests enjoying good service and others experiencing issues with stability and speed. The gym facilities are seen as limited with broken equipment and restricted operating hours, suggesting a need for improvement. The swimming pool, while generally clean and well-kept, occasionally lacks proper seating and maintenance, which detracts from the otherwise pleasant experience.
Parking at the hotel is generally positive, though some guests find the availability limited and navigation confusing. For families, the hotel's spacious rooms and hospitable staff make it a commendable choice, offering good value for money and comfort for children. The comfort of the beds is frequently highlighted, contributing to a restful stay despite occasional inconsistencies in bedding quality.
Overall, CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham, provides a high-quality, four-star experience with modern amenities and a luxurious environment. It is a top choice for both leisure and business travelers, thanks to its excellent location, comfortable accommodations and professional service. Show more
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Categories
Hotel with Parking
The hotel offers complimentary parking for guests, including bus parking options. Free self-parking is available on-site.
Accessible Hotel
This hotel is listed as a wheelchair accessible hotel in Monterrey. It provides a restaurant, free private parking, an outdoor swimming pool, and a fitness center.
4-Star Hotel
This hotel offers comfortable accommodations and convenient access to the airport. Guests can enjoy the amenities provided for a pleasant stay. It is suitable for travelers.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Gym
Hotel with Outdoor Pool
Room Types
Deluxe Executive King Room - Non-SmokingThis triple room's standout feature is the pool with a view. Offering free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as pool views. The unit offers 1 bed.
King Room - Mobility Access/Non-SmokingGuests will have a special experience as this triple room provides a pool with a view. Offering free toiletries, this triple room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as pool views. The unit offers 1 bed.
King Room - Non-SmokingThe pool with a view is a top feature of this triple room. Featuring free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as pool views. The unit has 1 bed.
King Suite - Non-SmokingThe pool with a view is the standout feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as pool views. The unit has 1 bed.
Queen Room with Two Queen Beds - Non-SmokingThis quadruple room's special feature is the pool with a view. Offering free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as pool views. The unit has 2 beds.
Guest Reviews
Location
CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham, earns high praise for its exceptional location near Monterrey Airport. Many guests highlight the convenience of being very close to the airport, making it ideal for those with early flights or layovers. The hotel also offers an efficient shuttle service to and from the airport, enhancing the ease of access for travelers. Additionally, the hotel is noted for its strategic placement with ample nearby parking and accessible routes. Guests appreciate the clean and comfortable rooms, describing them as spacious and quiet, perfect for rest. The presence of a food court and restaurants nearby further adds to the convenience. Overall, the hotel's location is frequently described as excellent, strategic, superb and perfect for airport accessibility, making it a top choice for travelers.
Breakfast
CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham has garnered significant positive attention for its breakfast offerings. Guests frequently describe the breakfast as very good, delicious and varied. The buffet breakfast is particularly praised for its variety and quality with fresh and tasty items, particularly the fruits noted for their freshness. Several reviews emphasize the overall quality and deliciousness of the breakfast with some guests expressing that it was better than expected.
However, not all feedback is glowing. A notable number of guests mentioned that the breakfast could benefit from more variety and some found the offerings simple or limited. There were occasional comments about the buffet being tasteless or lacking seasoning and a few reviewers pointed out issues like the breakfast not being included or additional charges for it. Despite these criticisms, the majority of impressions are favorable, highlighting the breakfast as a strong feature of the hotel.
In summary, while there are areas for improvement, the breakfast at CHN Hotel Monterrey Aeropuerto generally receives commendation for its quality, taste and variety, making it a noteworthy aspect for potential visitors.
Dinner
Dining at CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham, presents a mixed experience. On the positive side, many guests found the food at the hotel's restaurant to be delicious and reasonably priced. Highlights include tasty dinner options and excellent service directly at the restaurant. The breakfast is also well-received, offering good quality to start the day.
However, there are consistent concerns regarding the timeliness and availability of meals. Several reviews noted that the restaurant service can be slow with some dinners taking up to two hours to prepare and occasionally arriving cold. Room service faced specific issues, such as mix-ups with dietary preferences and delayed delivery times. Additionally, there were instances where guests couldn't get dinner as the kitchen had closed early or had run out of food.
In summary, while the quality and price of the food are appreciated, the slow service and occasional lapses in availability detract from the overall dining experience at the CHN Hotel Monterrey Aeropuerto.
Rooms
Guests of CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham, frequently mention the spaciousness and comfort of the rooms. Many reviews highlight rooms as being very spacious, clean and well-equipped, often exceeding expectations for the price. These positive aspects make the rooms suitable for families or individuals looking for ample space and comfort.
However, some guests have noted areas for improvement. Issues include room cleanliness with some reports of dirty rooms, malfunctioning equipment such as refrigerators and microwaves and occasional maintenance problems like non-functioning toilets and a ceiling in need of repair. There have also been mentions of outdated furniture and insufficient lighting in some rooms.
Despite these drawbacks, the general consensus is that the rooms are a good fit for those seeking a clean, spacious and comfortable stay. The beds are commonly described as comfortable, contributing to a pleasant and quiet environment. The presence of amenities such as in-room safes, fridges and multiple televisions also adds to the convenience and appeal. Overall, the hotel rooms provide satisfactory accommodation with particular praise for their generous size and comfort.
Beds
Guests at CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham, frequently highlight the comfort of the beds, which are described as very comfortable or super comfortable. The pillows also receive positive remarks for their comfort and warmth. Several reviews indicate that the beds and pillows contribute significantly to a restful experience with terms like cozy and soft being commonly used.
However, there are occasional mentions of inconsistencies, such as beds being either too firm or too soft for individual preferences and a few comments about dirty or sunken mattresses. Despite these occasional issues, the general consensus is that the beds contribute to a pleasant and comfortable stay. Cleanliness of the bed sheets often meets guests' standards, though a few reviews report some instances of less than pristine bedding.
In conclusion, the beds at this hotel are largely viewed as a strong positive, making it a promising option for those prioritizing sleep quality during their stay near Monterrey Airport.
Cleanliness
At the CHN Hotel Monterrey Aeropuerto, guests frequently appreciate the cleanliness and modernity of the facilities. The lobby and public areas are consistently described as very clean and well-maintained, creating an overall positive first impression. Many have found the rooms to be spacious, clean and comfortable with regular room cleaning contributing to a neat environment. The swimming pool particularly stands out for its cleanliness.
However, guests report varying experiences regarding the cleanliness of the rooms and bathrooms. While some rave about the spotless conditions and excellent cleaning services, others highlight significant issues such as dirty carpets, unclean bathrooms and occasional bad odors. The need for better maintenance and more attentive housekeeping was a recurring critique with calls for improved cleaning services for the showers, tiles and behind furniture. Additionally, complaints about dirty sheets, worn-out towels and old furniture were noted, suggesting that some aspects of the hotel could benefit from upgrades and better hygiene practices.
Overall, despite some mixed reviews, the positive comments about cleanliness suggest that the hotel generally strives to maintain a clean environment, even though there is room for improvement in certain areas.
Staff
The reviews for 'CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham' frequently highlight the positive interactions with the hotel's staff. Words such as friendly, kind and attentive are repeatedly mentioned, indicating a generally welcoming and pleasant atmosphere created by the hotel's employees. Many guests noted the staff's professionalism, politeness and willingness to accommodate their needs. The reception team particularly received praise for their excellent service and friendly demeanor. Instances of very friendly shuttle and transportation staff were also mentioned, adding to the convenience and positive experience of the guests.
However, not all reviews were glowing. Some guests encountered issues with rude or grumpy staff, especially at the reception. A few reviews mentioned unprofessional behavior, unhelpfulness and poor customer service experiences that contrasted sharply with the otherwise positive descriptions.
Overall, while the majority of the feedback emphasizes a friendly and helpful staff presence, there are isolated incidents of unsatisfactory service that indicate room for improvement. The general impression remains that most staff members contribute positively to the guests' stay at the hotel.
Wi-Fi
The reviews for 'CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham' present a mixed picture regarding the hotel's WiFi. While some guests found the internet working very well and of good quality, others encountered issues such as instability, slowness and intermittent connectivity. Reports of the internet cutting out, a poor or non-visible connection and a terrible signal were noted by several guests. However, there were no comments from some reviewers regarding WiFi, suggesting that their experience may have been neutral or satisfactory.
Gym
Guests of CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham have shared mixed opinions about the hotel's gym facilities. Some appreciated the presence of a gym, but many highlighted significant areas for improvement. Common criticisms focus on the gym's size and the condition of its equipment with mentions of broken machines and a very limited selection, including only one working machine and one dumbbell. The facility is described as quite small and incomplete with restricted operating hours that could be more accommodating. Collectively, these reviews suggest that while the gym exists, enhancements in maintenance, equipment and availability would greatly benefit guests looking for a functional fitness center.
Pool
The swimming pool at CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham has received mixed reviews. On the positive side, many guests praised the pool for being excellent, clean and well-kept. The pool area was also noted to be nice and spacious, providing a comfortable environment for relaxation. However, some reviews highlighted significant areas for improvement. Common issues mentioned were the lack of lounge chairs and seating and that the pool area often appeared neglected and was in need of better cleaning and maintenance. There were several instances where guests found the pool dirty or even closed. Additionally, the absence of poolside service and external pool rules prohibiting drinks and snacks were pointed out as inconveniences. Despite the beautiful installation and the generally clean environment, these negative aspects had a notable impact on the overall pool experience.
Parking
CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham offers a generally positive parking experience. Guests have noted that the parking service is good with ample and safe parking spaces available. The large parking lot provides a secure place to leave vehicles. However, some guests have experienced issues with parking availability upon arrival, describing the parking lot as small and limited at times. The location can also be confusing to navigate from the airport. Despite these occasional drawbacks, the hotel offers parking assistance and access to a designated parking area.
Family
CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham, proves to be a commendable choice for families. The hotel's pricing is attractive for those planning a family vacation, providing good value for money. The spacious rooms cater well to family needs with some accommodations featuring two TVs, creating an enjoyable environment for kids. Guests frequently mention a high level of comfort for children, enhancing the overall family experience. The hotel staff is noted for their warm hospitality, ensuring that families feel very comfortable throughout their stay. For those traveling with young ones, this hotel is highly recommended.
4 Star
CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham, delivers a high-quality experience with many guests noting its superb and exceptional quality. The establishment is modern and luxurious, providing four-star facilities and services at a good price-quality ratio. Despite some critique on the reception service, overall, the hotel is highly recommended for a stay of luxury and comfort. It's regarded as one of the best hotels by visitors, making it a solid choice for travelers seeking a high-standard stay near Monterrey's airport.
Business
CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham, is a top choice for business travelers due to its strategic location just a few minutes’ walk from the airport. The hotel's facilities cater well to corporate needs, providing a convenient and comfortable environment for business stays. Renowned for offering swift and professional service, it stands out as an ideal accommodation for those looking to discuss business matters. The overall location is excellent, enhancing its appeal for business-related trips. Guests consistently find it suitable and comfortable, making it a favored option for corporate visits.
Yes, CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham.
No, CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham doesn't allow dogs.
Yes, parking facilities are available at CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham.
Yes, CHN Hotel Monterrey Aeropuerto, Trademark by Wyndham has a gym.