City Express Plus by Marriott Monterrey Nuevo Sur
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Summary of reviewsThe City Express Plus by Marriott Monterrey Nuevo Sur is favored by guests for its prime location within a bustling shopping plaza, offering easy access to a variety of stores, restaurants, and entertainment venues. Its proximity to key attractions such as stadiums, Tec de Monterrey, and downtown Monterrey enhances convenience for both leisure and event-focused visits. The area is described as safe and quiet, contributing to the overall comfort and repeated choice of this hotel by visitors.
The cleanliness of the hotel is frequently praised, with many guests noting the immaculate condition of both the facilities and rooms. The staff, including the attentive cleaning and security teams, receive commendable feedback for their professionalism and friendliness, significantly enhancing guest satisfaction. Although there are occasional lapses in cleanliness, the overall consensus is positive.
While the breakfast offerings are seen as basic, they generally meet visitor expectations with compliments on freshness and taste. However, some guests suggest improvements for a more varied menu. For those seeking diverse breakfast options, the surrounding restaurants provide convenient alternatives.
The rooms, though compact, are appreciated for their cleanliness and basic amenities, suitable for short city stays. Despite occasional maintenance issues and delayed availability upon arrival, the close proximity to shopping and entertainment remains a strong point. Feedback on beds is mixed, with some guests enjoying comfort while others report issues with firmness or mattress wear.
The hotel provides practical amenities such as convenient indoor parking, contributing to a secure and stress-free experience. Parking, however, can be challenging due to peak times at the shared shopping plaza. Wifi reliability garners criticism, indicating a need for service enhancement to meet modern connectivity demands.
Overall, City Express Plus is a commendable choice for business travelers due to its strategic location and personalized staff service. While the hotel's check-in process can be sluggish, and some guests find pricing higher than expected for a Marriott property, it remains a preferred option for those seeking comfort and convenience in Monterrey.
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The cleanliness of the hotel is frequently praised, with many guests noting the immaculate condition of both the facilities and rooms. The staff, including the attentive cleaning and security teams, receive commendable feedback for their professionalism and friendliness, significantly enhancing guest satisfaction. Although there are occasional lapses in cleanliness, the overall consensus is positive.
While the breakfast offerings are seen as basic, they generally meet visitor expectations with compliments on freshness and taste. However, some guests suggest improvements for a more varied menu. For those seeking diverse breakfast options, the surrounding restaurants provide convenient alternatives.
The rooms, though compact, are appreciated for their cleanliness and basic amenities, suitable for short city stays. Despite occasional maintenance issues and delayed availability upon arrival, the close proximity to shopping and entertainment remains a strong point. Feedback on beds is mixed, with some guests enjoying comfort while others report issues with firmness or mattress wear.
The hotel provides practical amenities such as convenient indoor parking, contributing to a secure and stress-free experience. Parking, however, can be challenging due to peak times at the shared shopping plaza. Wifi reliability garners criticism, indicating a need for service enhancement to meet modern connectivity demands.
Overall, City Express Plus is a commendable choice for business travelers due to its strategic location and personalized staff service. While the hotel's check-in process can be sluggish, and some guests find pricing higher than expected for a Marriott property, it remains a preferred option for those seeking comfort and convenience in Monterrey.
Hotel Taking Steps Towards Sustainability
This hotel is explicitly listed as a 'Green Hotel' by Expedia. This classification indicates that the property has implemented measures to operate in a more environmentally sustainable manner.
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
Guest Reviews
The City Express Plus by Marriott Monterrey Nuevo Sur boasts a prime location that consistently impresses its guests. Nestled within a bustling shopping plaza, the hotel offers immediate access to a variety of stores, restaurants, cafés, banks, beauty salons, and entertainment venues, making it an ideal choice for those who value convenience. Many guests appreciate its proximity to key attractions such as the Banorte and BBVA stadiums, Tec de Monterrey, Fundidora Park, and downtown Monterrey. This central setting allows visitors to easily explore and experience the vibrant city surroundings.
The area is praised for being safe and quiet, enhancing the overall comfort of the stay. Guests find value in the hotel's clean, well-maintained facilities and enjoy the atmosphere provided by the shopping center's numerous amenities. Indoor parking adds an extra layer of convenience, while the straightforward check-in and check-out processes further streamline the experience. For those attending events or concerts, the location is particularly advantageous. With excellent service and a hospitable environment, it’s no wonder many guests choose this hotel repeatedly for their visits to Monterrey.
Visitors to City Express Plus by Marriott Monterrey Nuevo Sur have varied experiences with the breakfast offerings. The hotel provides a complimentary breakfast that includes basic items such as coffee, sweet bread, fruit, and juice. Some guests appreciate the freshness and taste of the available fruit and juices and note that the breakfast is quite good and clean. There are mentions of the breakfast being simple, yet offering essentials and being good for its inclusion in the stay.
However, some feel that the breakfast is somewhat limited, lacking variety and substantial options such as eggs or hot dishes. The breakfast schedule is seen as restrictive by some guests, as it ends too early, leaving others missing out on the buffet experience that was previously offered at the hotel. While some guests find the freely served breakfast convenient and the staff service commendable, others suggest a need for improvement and expansion in the menu to cater to varying preferences.
For those who find the hotel breakfast insufficient, the nearby restaurants offer a plentiful alternative, as noted by guests who enjoyed the good location. This juxtaposition of opinions underlines the spectrum of guest satisfaction and highlights the potential for enhancing the breakfast to better meet the expectations of diverse travelers.
City Express Plus by Marriott Monterrey Nuevo Sur offers a convenient location and clean accommodations that have garnered mostly positive attention from guests. Positioned within a shopping plaza, its proximity to amenities is a notable advantage for those visiting the city. Guests frequently comment on the comfort and cleanliness of the rooms, despite them being simply furnished. Basic amenities are well covered, making the stay suitable for a short city break. The inclusion of a buffet breakfast adds value to the experience, enhancing the overall convenience for guests.
However, many guests mention that the rooms are quite compact, with limited space, and note the absence of wardrobes. There were also reports of occasional maintenance issues such as non-functioning air conditioning and lifted carpets, as well as sporadic sewage smells. Some visitors faced delays in room availability upon arrival. Bed comfort has also been a point of concern, with some guests experiencing discomfort or issues with maintenance.
Overall, while the rooms may be on the smaller side, they are generally clean and comfortable, making City Express Plus a viable option for those looking to stay in Monterrey with the added benefit of accessible shopping and entertainment nearby.
City Express Plus by Marriott Monterrey Nuevo Sur has garnered mixed reviews regarding its beds, with guests highlighting varying experiences. Many visitors found the beds to be comfortable, appreciating the quality of the pillows and overall sleeping arrangements, and some praised the room's temperature and facilities in conjunction with their bedding experience. However, others noted discomfort, citing issues with hard or worn-out mattresses that resulted in a lack of restfulness. Concerns were raised about the size of the beds, with some guests expecting larger options than what was provided. Additionally, instances of sunken mattresses and damp-smelling sheets were reported, suggesting a need for updates. While certain guests emphasized the comfort of the bed, others found their firmness or worn state unappealing. Overall, the beds at the hotel appear to offer an inconsistent experience, which may not fully align with the expectations set by the hotel's pricing and branding.
At City Express Plus by Marriott Monterrey Nuevo Sur, cleanliness is frequently highlighted as a positive aspect by guests. Many reviews commend the hotel for its immaculate premises, with a number of guests describing the facilities and rooms as extremely clean. The attentive and friendly cleaning staff consistently receive praise, contributing to the overall impression of cleanliness across the hotel. Additionally, guests appreciate the cleanliness in conjunction with the hotel's convenient location, which is close to shopping and dining options. The establishment upholds a good level of safety and hygiene protocols, ensuring a comfortable stay. While some guests note occasional lapses in cleanliness, such as unclean towels or neglected hallways, the general consensus is favorable with many recommending the hotel for its cleanliness and comfort. Staff interactions are also positively noted, with guests expressing satisfaction with the service provided. Despite some minor drawbacks, such as small room sizes and inconsistent breakfast offerings, the hotel maintains a reputation for clean and well-kept facilities, making it a preferred choice for many visitors.
The staff at City Express Plus by Marriott Monterrey Nuevo Sur receive predominantly positive reviews from guests, highlighting their overall friendliness and professionalism. Many guests note that the staff is attentive, kind, and always ready to assist, providing excellent service across various areas of the hotel. Specific mentions of outstanding service include individuals like Officer Mr. Luciano Guevara, who is praised for his exceptional attitude and dedication to going the extra mile.
Although praise is widespread, there are occasional criticisms regarding the service, particularly with some reception staff perceived as unfriendly or inefficient. Nevertheless, the staff's warmth and helpfulness often leave a lasting positive impression on guests. The cleaning and security staff are often described as attentive and friendly, contributing to the hotel's reputation for excellent cleanliness and maintenance.
Overall, the hotel benefits from a well-regarded team that significantly enhances the guest experience, supported by a convenient location and thoughtful amenities.
City Express Plus by Marriott Monterrey Nuevo Sur provides guests with an accommodation experience that includes a range of amenities, although the wifi service is perceived as a notable area for improvement. Reviewers frequently describe the hotel's internet connectivity as unreliable and slow, with connectivity issues disrupting both leisure and work activities. Guests report intermittent access and occasional total outages, suggesting that reliance on cellular networks might be necessary for those needing a stable connection. Given the modern traveler's need for consistent internet access, upgrading this service could significantly enhance the overall guest experience.
At the City Express Plus by Marriott Monterrey Nuevo Sur, guests appreciate the convenient parking facilities, which are part of the adjacent shopping mall complex. The accessible parking option, a welcomed feature, is validated by the hotel, allowing guests to park for free once validated. The availability of indoor parking is often praised for its safety and cleanliness, adding peace of mind for travelers. The location also provides easy access to shops and restaurants, enhancing the overall convenience. However, the shared parking arrangement with the shopping center, coupled with its busy nature, sometimes results in challenges, especially during peak times like weekends. While the hotel is noted for the secure parking area, the lack of clear signage and the mingling of parking with the shopping plaza can complicate the overall experience.
City Express Plus by Marriott Monterrey Nuevo Sur offers a satisfying experience with its comfortable accommodations and strategic location, making it a solid choice for business travelers. The hotel is situated in a desirable area that enhances convenience for guests. Reviewers often highlight the attentiveness of the staff, which adds a valuable personal touch to the stay. Guests have reported that the amenities provided during their stay met their expectations.
However, the check-in process tends to be sluggish despite the presence of multiple staff members. While the hotel maintains a good standard, some guests feel that the price doesn't fully align with the quality expected from a Marriott property and find it comparable to more budget-friendly options. Despite these considerations, the hotel remains a commendable choice for those prioritizing location and comfort.
City Express Plus by Marriott Monterrey Nuevo Sur is highly regarded by business travelers for its excellent location and amenities tailored to work-related needs. Guests appreciate the hotel's proximity to business events and conveniences, making it an ideal choice for short stays focused on work. The establishment is noted for its comfort and high standard of service, with staff offering excellent support to ensure a pleasant experience. Its design caters primarily to business travelers, yet it remains family-friendly. While the hotel generally provides all necessary facilities, occasional technical issues like internet and printer outages can occur, impacting business activities. In addition, the hotel is conveniently situated near various dining, cinema, and entertainment options, enriching the overall stay for guests.
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Location
The area is praised for being safe and quiet, enhancing the overall comfort of the stay. Guests find value in the hotel's clean, well-maintained facilities and enjoy the atmosphere provided by the shopping center's numerous amenities. Indoor parking adds an extra layer of convenience, while the straightforward check-in and check-out processes further streamline the experience. For those attending events or concerts, the location is particularly advantageous. With excellent service and a hospitable environment, it’s no wonder many guests choose this hotel repeatedly for their visits to Monterrey.
Breakfast
However, some feel that the breakfast is somewhat limited, lacking variety and substantial options such as eggs or hot dishes. The breakfast schedule is seen as restrictive by some guests, as it ends too early, leaving others missing out on the buffet experience that was previously offered at the hotel. While some guests find the freely served breakfast convenient and the staff service commendable, others suggest a need for improvement and expansion in the menu to cater to varying preferences.
For those who find the hotel breakfast insufficient, the nearby restaurants offer a plentiful alternative, as noted by guests who enjoyed the good location. This juxtaposition of opinions underlines the spectrum of guest satisfaction and highlights the potential for enhancing the breakfast to better meet the expectations of diverse travelers.
Rooms
However, many guests mention that the rooms are quite compact, with limited space, and note the absence of wardrobes. There were also reports of occasional maintenance issues such as non-functioning air conditioning and lifted carpets, as well as sporadic sewage smells. Some visitors faced delays in room availability upon arrival. Bed comfort has also been a point of concern, with some guests experiencing discomfort or issues with maintenance.
Overall, while the rooms may be on the smaller side, they are generally clean and comfortable, making City Express Plus a viable option for those looking to stay in Monterrey with the added benefit of accessible shopping and entertainment nearby.
Beds
Cleanliness
Staff
Although praise is widespread, there are occasional criticisms regarding the service, particularly with some reception staff perceived as unfriendly or inefficient. Nevertheless, the staff's warmth and helpfulness often leave a lasting positive impression on guests. The cleaning and security staff are often described as attentive and friendly, contributing to the hotel's reputation for excellent cleanliness and maintenance.
Overall, the hotel benefits from a well-regarded team that significantly enhances the guest experience, supported by a convenient location and thoughtful amenities.
Wi-Fi
Parking
4 Star
However, the check-in process tends to be sluggish despite the presence of multiple staff members. While the hotel maintains a good standard, some guests feel that the price doesn't fully align with the quality expected from a Marriott property and find it comparable to more budget-friendly options. Despite these considerations, the hotel remains a commendable choice for those prioritizing location and comfort.
Business
No, City Express Plus by Marriott Monterrey Nuevo Sur doesn't have any pool.
No, a spa isn't available at City Express Plus by Marriott Monterrey Nuevo Sur.
No, City Express Plus by Marriott Monterrey Nuevo Sur doesn't allow dogs.
Yes, parking facilities are available at City Express Plus by Marriott Monterrey Nuevo Sur.
Yes, City Express Plus by Marriott Monterrey Nuevo Sur has a gym.
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