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Summary of reviewsHôtel de la Gare stands out for its prime, central location, drawing in many travelers for its accessibility and convenience. Positioned near the train station and key landmarks such as the shoe museum and the historical center, the hotel offers easy access to a variety of restaurants and supermarkets. Guests appreciate the peaceful atmosphere despite its central position and the abundance of nearby parking options.
The friendliness and attentiveness of the hotel staff receive high praise with many guests noting their warm welcome and helpful demeanor, especially the night watchman's responsiveness. This positive interaction adds a layer of satisfaction to the overall guest experience.
However, the hotel has notable areas needing improvement. Guests have expressed mixed feelings about the room cleanliness and condition, pointing out issues like dust, stained mats, broken fixtures and mold in some bathrooms. The hotel's general state appears outdated and lack of soundproofing contributes to a noisy environment. While some rooms are reported to be spacious and quiet, the overall sentiment suggests the need for significant renovations and better maintenance.
Breakfast offerings at Hôtel de la Gare are lacking with many guests having to find alternative options at nearby bakeries due to the absence of in-house service. This inconvenience is further compounded by the late start time for the available breakfast service.
The comfort of the beds is another mixed aspect with some guests enjoying restful sleep in soft, clean bedding, while others face discomfort from old, narrow beds and even reports of bedbugs. Overall, while the hotel’s location and staff service are commendable, improvements in cleanliness, room quality and amenities are necessary to enhance the overall guest experience.
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